{
 "id": "squarespace",
 "name": "Squarespace",
 "category": "productivity",
 "website": "https://www.squarespace.com",
 "domains": [
  "squarespace.com"
 ],
 "summary": "Open the site's Billing panel, click the plan, then Cancel subscription and finish the reason form. Annual plans cancelled within 14 days get a refund; monthly plans and renewals don't. Gotcha: domains, Google Workspace, Acuity and Email Campaigns keep billing until you cancel each one separately.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Squarespace website plans billed by Squarespace",
   "who": "The site owner, an administrator, or a contributor with Billing permissions",
   "method": "self_serve",
   "start_url": "https://account.squarespace.com/project-picker?client_id=helpcenter&redirect_url=%2Fsettings%2Fbilling",
   "steps": [
    {
     "do": "Open the Billing panel of the site you want to cancel",
     "expect": "Subscriptions"
    },
    {
     "do": "Under Subscriptions, click the plan, then click Cancel subscription",
     "expect": "For an annual plan within the refund window: Retain Access or Get Refund Immediately; otherwise: Cancellation details"
    },
    {
     "do": "If cancelling an annual plan within the refund window, choose Retain Access to end service at cycle end or Get Refund Immediately to end service now and request the refund; click Continue. Outside the refund window, the site remains online until cycle end.",
     "expect": "Cancellation details"
    },
    {
     "do": "Review the Cancellation details and click Continue",
     "expect": "a reason for canceling"
    },
    {
     "do": "Select your reason from the drop-down menu and click Next; answer or skip the rest of the form with Next",
     "expect": "Your other subscriptions (if you have any)"
    },
    {
     "do": "Review your other subscriptions, click Continue, then click Cancel subscription to confirm",
     "expect": null
    }
   ],
   "confirm_by": "After service ends on the effective cancellation date, visiting the site shows a \"Website expired\" message; immediate confirmation of a scheduled cycle-end cancellation is not documented in the article reviewed.",
   "effective": "Monthly and annual website plans normally end at the billing cycle end. For an annual plan within the refund window, choosing Get Refund Immediately ends service and takes the site offline immediately.",
   "notice": "Cancel before the renewal date to avoid being charged",
   "refund": "Full refund for annual plans cancelled within 14 days of purchase, minus the cost of the free domain; request it with a refund request form. No refunds for monthly plans or renewals",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s24"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Mobile Start plans bought in the iOS Squarespace app (30-day plans paid through Apple that don't auto-renew)",
   "who": "The Apple Account that bought the plan",
   "method": "platform_settings",
   "start_url": "https://reportaproblem.apple.com",
   "steps": [
    {
     "do": "A Mobile Start plan doesn't renew, so there's nothing to cancel. To stop it early and get your money back, sign in to reportaproblem.apple.com",
     "expect": "I'd like to"
    },
    {
     "do": "Choose I'd like to, then Request a refund, choose the reason and click Next",
     "expect": null
    },
    {
     "do": "Choose the Squarespace purchase, then Submit",
     "expect": null
    }
   ],
   "confirm_by": "An update from Apple within 24 to 48 hours",
   "effective": "A Mobile Start plan lasts 30 days and doesn't auto-renew; after a short grace period the site expires and its content is permanently deleted",
   "notice": null,
   "refund": "Squarespace can't refund Mobile Start plans; ask Apple",
   "fees": null,
   "source_ids": [
    "s11",
    "s12",
    "s13",
    "s20",
    "s21",
    "s22",
    "s23"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "annual_billing",
   "what": "Switch to annual billing: the average monthly cost is lower, and you can change your billing plan at any time. Annual plans are refundable only within 14 days",
   "evidence": "documented",
   "source_ids": [
    "s25",
    "s26",
    "s8"
   ]
  }
 ],
 "export": [
  {
   "data": "Site content (for example to import into WordPress)",
   "how": "Use the Import & export content panel in site settings while the site is still active and published",
   "format": ".xml file",
   "limits": "Not everything exports; trial sites and expired sites can't be exported without reactivating",
   "source_ids": [
    "s14",
    "s15"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the billing cycle for monthly and annual website plans, unless an eligible annual member chooses an immediate refund within the refund window.",
  "data_kept": "Cancelling preserves your data so you can reactivate later; deleting the site removes it permanently. Content of a long-expired site may already be deleted",
  "you_lose": [
   "The public site, which shows a \"Website expired\" message",
   "Products and customer subscriptions on your store page, which are canceled",
   "The free domain offer, if you cancel an annual plan within 14 days"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The flow asks for a reason from a drop-down menu and a feedback form before the final Cancel subscription",
  "tips": [
   "Domains, Google Workspace, Acuity Scheduling and Email Campaigns stay active and billed: cancel each one separately",
   "Cancel and refund gift cards before cancelling the site",
   "Export content before cancelling: the site must be active and published to export",
   "Mobile Start plans (iOS app) end after 30 days without renewing; after a short grace period the site expires and its content is permanently deleted"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.squarespace.com/hc/en-us/articles/205810508-Cancel-your-website-subscription",
   "title": "Cancel your website subscription",
   "publisher": "vendor",
   "quote": "Open the Billing panel of the site you'd like to cancel. Under Subscriptions, click a subscription or plan. Click Cancel subscription.",
   "supports": "where to start and the cancel button"
  },
  {
   "id": "s2",
   "url": "https://support.squarespace.com/hc/en-us/articles/205810508-Cancel-your-website-subscription",
   "title": "Cancel your website subscription",
   "publisher": "vendor",
   "quote": "Outside the refund window, your site stays online until your billing cycle ends.",
   "supports": "annual cancellation outside the refund window does not end service immediately"
  },
  {
   "id": "s3",
   "url": "https://support.squarespace.com/hc/en-us/articles/205810508-Cancel-your-website-subscription",
   "title": "Cancel your website subscription",
   "publisher": "vendor",
   "quote": "Select your reason for canceling your subscription from the drop-down menu, then click Next.",
   "supports": "the reason step (retention step)"
  },
  {
   "id": "s4",
   "url": "https://support.squarespace.com/hc/en-us/articles/205810508-Cancel-your-website-subscription",
   "title": "Cancel your website subscription",
   "publisher": "vendor",
   "quote": "Click Cancel subscription to confirm the cancellation.",
   "supports": "the final step"
  },
  {
   "id": "s5",
   "url": "https://support.squarespace.com/hc/en-us/articles/205810508-Cancel-your-website-subscription",
   "title": "Cancel your website subscription",
   "publisher": "vendor",
   "quote": "your service also stops at the end of your billing cycle.",
   "supports": "annual subscription default end timing; immediate refund is an in-window option"
  },
  {
   "id": "s6",
   "url": "https://support.squarespace.com/hc/en-us/articles/205810508-Cancel-your-website-subscription",
   "title": "Cancel your website subscription",
   "publisher": "vendor",
   "quote": "When you cancel a site, a \"Website expired\" message appears when you visit it from any of your domains.",
   "supports": "expired-site indicator after service ends, not immediate confirmation of a scheduled cancellation"
  },
  {
   "id": "s7",
   "url": "https://support.squarespace.com/hc/en-us/articles/205810508-Cancel-your-website-subscription",
   "title": "Cancel your website subscription",
   "publisher": "vendor",
   "quote": "Canceling or changing your website plan won't automatically cancel other active services.",
   "supports": "other subscriptions keep billing"
  },
  {
   "id": "s8",
   "url": "https://support.squarespace.com/hc/en-us/articles/46051001586701-Website-refund-policy",
   "title": "Website refund policy",
   "publisher": "vendor",
   "quote": "You can request a full refund for annual website subscriptions canceled within 14 days of purchase.",
   "supports": "the refund window"
  },
  {
   "id": "s9",
   "url": "https://support.squarespace.com/hc/en-us/articles/46051001586701-Website-refund-policy",
   "title": "Website refund policy",
   "publisher": "vendor",
   "quote": "Renewal payments - Cancel before the renewal date to avoid being charged.",
   "supports": "no refunds for renewals, and the notice"
  },
  {
   "id": "s10",
   "url": "https://support.squarespace.com/hc/en-us/articles/46051001586701-Website-refund-policy",
   "title": "Website refund policy",
   "publisher": "vendor",
   "quote": "If you cancel an annual plan within 14 days, the cost of the domain is deducted from your refund.",
   "supports": "the domain deduction"
  },
  {
   "id": "s11",
   "url": "https://support.squarespace.com/hc/en-us/articles/46051001586701-Website-refund-policy",
   "title": "Website refund policy",
   "publisher": "vendor",
   "quote": "Mobile Start plans are purchased through the Squarespace app, which is managed by Apple. To request a refund for this plan, contact Apple.",
   "supports": "the Apple route"
  },
  {
   "id": "s12",
   "url": "https://support.squarespace.com/hc/en-us/articles/360029595191-Upgrade-to-a-Mobile-Start-plan",
   "title": "Upgrade to a Mobile Start plan",
   "publisher": "vendor",
   "quote": "To stop using your Mobile Start plan before the end of the 30 days, you can cancel and request a refund from Apple.",
   "supports": "cancelling a Mobile Start plan"
  },
  {
   "id": "s13",
   "url": "https://support.apple.com/en-us/118223",
   "title": "Request a refund for apps or content that you bought from Apple",
   "publisher": "platform",
   "quote": "Sign in to reportaproblem.apple.com. Tap or click \"I'd like to,\" then choose \"Request a refund.\" Choose the reason why you want a refund, then choose Next.",
   "supports": "Apple's refund steps"
  },
  {
   "id": "s14",
   "url": "https://support.squarespace.com/hc/en-us/articles/206566687-Exporting-your-site",
   "title": "Exporting your site",
   "publisher": "vendor",
   "quote": "You can export certain content from your Squarespace site into an .xml file.",
   "supports": "the export format"
  },
  {
   "id": "s15",
   "url": "https://support.squarespace.com/hc/en-us/articles/206566687-Exporting-your-site",
   "title": "Exporting your site",
   "publisher": "vendor",
   "quote": "To export content, your Squarespace site needs to be active and published.",
   "supports": "export limits"
  },
  {
   "id": "s16",
   "url": "https://support.squarespace.com/hc/en-us/articles/205810508-Cancel-your-website-subscription",
   "title": "Cancel your website subscription",
   "publisher": "vendor",
   "quote": "stops automatic payments and preserves your data",
   "supports": "cancellation preserves data, distinct from permanent site deletion"
  },
  {
   "id": "s17",
   "url": "https://support.squarespace.com/hc/en-us/articles/205810508-Cancel-your-website-subscription",
   "title": "Cancel your website subscription",
   "publisher": "vendor",
   "quote": "Any products or customer subscriptions on your store page will be canceled.",
   "supports": "what you lose"
  },
  {
   "id": "s18",
   "url": "https://support.squarespace.com/hc/en-us/articles/205810508-Cancel-your-website-subscription",
   "title": "Cancel your website subscription",
   "publisher": "vendor",
   "quote": "Before canceling your site, cancel and refund the gift cards.",
   "supports": "the gift card tip"
  },
  {
   "id": "s19",
   "url": "https://support.squarespace.com/hc/en-us/articles/205810508-Cancel-your-website-subscription",
   "title": "Cancel your website subscription",
   "publisher": "vendor",
   "quote": "These subscriptions stay active and continue to be billed after your website goes offline",
   "supports": "domains, Google Workspace, Acuity and Email Campaigns keep billing"
  },
  {
   "id": "s20",
   "url": "https://support.squarespace.com/hc/en-us/articles/360029595191-Upgrade-to-a-Mobile-Start-plan",
   "title": "Upgrade to a Mobile Start plan",
   "publisher": "vendor",
   "quote": "All Mobile Start plans last 30 days, and don't auto renew.",
   "supports": "Mobile Start plans don't renew"
  },
  {
   "id": "s21",
   "url": "https://support.squarespace.com/hc/en-us/articles/360029595191-Upgrade-to-a-Mobile-Start-plan",
   "title": "Upgrade to a Mobile Start plan",
   "publisher": "vendor",
   "quote": "After your 30-day plan expires, you have a short grace period to keep your site active and buy a new plan.",
   "supports": "the grace period after a Mobile Start plan"
  },
  {
   "id": "s22",
   "url": "https://support.squarespace.com/hc/en-us/articles/360029595191-Upgrade-to-a-Mobile-Start-plan",
   "title": "Upgrade to a Mobile Start plan",
   "publisher": "vendor",
   "quote": "After the grace period ends, your site expires and we permanently delete your content.",
   "supports": "Mobile Start content is deleted after the grace period"
  },
  {
   "id": "s23",
   "url": "https://support.apple.com/en-us/118223",
   "title": "Request a refund for apps or content that you bought from Apple",
   "publisher": "platform",
   "quote": "Wait 24 to 48 hours for an update on your request",
   "supports": "when Apple answers a refund request"
  },
  {
   "id": "s24",
   "url": "https://support.squarespace.com/hc/en-us/articles/206537297-Contributor-roles-and-permissions",
   "title": "Contributor roles and permissions",
   "publisher": "vendor",
   "quote": "Owners, administrators, or team members with billing permissions can: Cancel subscription",
   "supports": "who can cancel"
  },
  {
   "id": "s25",
   "url": "https://support.squarespace.com/hc/en-us/articles/206536797",
   "title": "Choosing the right Squarespace plan",
   "publisher": "vendor",
   "quote": "On an annual billing cycle, the average monthly cost is lower, and you can register a free custom domain for a year.",
   "supports": "annual billing costs less"
  },
  {
   "id": "s26",
   "url": "https://support.squarespace.com/hc/en-us/articles/206536797",
   "title": "Choosing the right Squarespace plan",
   "publisher": "vendor",
   "quote": "After upgrading to paid service, you can change your billing plan anytime.",
   "supports": "you can change the billing plan"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "No confirmation email is documented for website cancellations",
   "Whether you can downgrade to a cheaper website plan, and any student or nonprofit discount, wasn't documented on the pages read",
   "Immediate confirmation of a scheduled cycle-end website cancellation is not documented in the cancellation article; a live site before the effective end date does not show that cancellation failed"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-06",
   "result": "fixed",
   "notes": [
    "Mobile Start (Apple) route: plans last 30 days and don't auto-renew; content is deleted after the grace period (s20, s21, s22)",
    "Mobile Start route: sourced Apple's 24 to 48 hour update (s23)",
    "Web route: owners, administrators and Billing contributors can cancel (s24)",
    "Pay less: added annual billing (s25, s26)",
    "Checked: the cancel page's 'confirmation email' line belongs to a support form, so no cancellation email is documented",
    "Other route, refund, export and after-cancel facts re-confirmed on the Squarespace and Apple pages",
    "Scoped source-drift review on 2026-10-06: corrected s2/s5/s16 and the web cancellation sequence/effective timing from the current official cancellation article. Annual service now explicitly continues until cycle end, with immediate termination only when the eligible member chooses the in-window refund. Removed the former contradictory annual-timing caveat. Other prior packet facts retain their original checked_on.",
    "Confirmation indicator qualified to the effective service-end date; an active site before cycle end must not be interpreted as a failed cancellation or immediate account-level proof."
   ]
  }
 },
 "delete_account": {
  "url": "https://account.squarespace.com/settings/security/delete-account",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "stackcut": {
  "vendor_id": "squarespace",
  "name": "Squarespace",
  "recipes": [
   {
    "id": "replace-squarespace",
    "title": "Website builder",
    "best_year_one_net": 238
   }
  ]
 },
 "page": "https://stackcut.io/cancel/squarespace",
 "json": "https://stackcut.io/exits/squarespace.json",
 "evidence": {
  "packet_revision": "83971f549065b87b783f0b2f48427b38ad226814a861df9fe2a2ada071dd363a",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "squarespace--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "squarespace--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}