{
 "id": "sprout_social",
 "name": "Sprout Social",
 "category": "marketing_sales",
 "website": "https://sproutsocial.com",
 "domains": [
  "sproutsocial.com"
 ],
 "summary": "Open Account and Settings, Billing, and select Deactivate; access lasts until the contract term ends. Annual plans paid monthly and invoiced plans need emailed notice at least 30 days before the term ends. No refunds for unused fees, and data can be removed within 30 days.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Plans paid in the app",
   "applies_to": "Monthly and annual plans paid in the Sprout app",
   "who": "A user who can open Billing in Account and Settings",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Open Account and Settings, then Billing (shown as Billing & Plan)",
     "expect": "Deactivate Your Account, in red at the bottom of the page"
    },
    {
     "do": "Select Deactivate to start the cancellation process and follow the dialogue",
     "expect": null
    },
    {
     "do": "If the dialogue sends you to an account representative, confirm the cancellation with them",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current contract term; you keep access to Sprout until that date",
   "notice": "Monthly plans: cancel on the billing page before the next Monthly Pay Date. Annual plans: cancel on the billing page before the next Annual Pay Date. Annual plans paid monthly: email your Customer Success Manager or successteam@sproutsocial.com at least 30 days before the end of the Subscription Term",
   "refund": "No refunds or credits for prepaid and unused fees for the rest of the Subscription Term",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Invoiced plans and service orders",
   "applies_to": "Plans paid outside the app, such as invoiced plans under a Service Order",
   "who": "The customer, through its Customer Success Manager",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Check your Service Order for the end date of the current Subscription Term",
     "expect": null
    },
    {
     "do": "At least 30 days before that date, email your Customer Success Manager or successteam@sproutsocial.com that you are cancelling (or start Deactivate in Account and Settings, Billing, which notifies a Customer Success Manager)",
     "expect": null
    },
    {
     "do": "Keep the Customer Success Manager's confirmation of the cancellation",
     "expect": null
    }
   ],
   "confirm_by": "A Customer Success Manager reviews and confirms the cancellation based on your service period",
   "effective": "At the end of the current contract term",
   "notice": "Email notice at least 30 days before the end of the current Subscription Term",
   "refund": "No refunds or credits for prepaid and unused fees for the rest of the Subscription Term",
   "fees": null,
   "source_ids": [
    "s1",
    "s3",
    "s4",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Move to a lower plan: email your Customer Success Manager from the address on your Sprout account (or successteam@sproutsocial.com) with the plan name. It takes effect at the start of your next contract cycle, and you may have to remove users or profiles first",
   "evidence": "documented",
   "source_ids": [
    "s15",
    "s16",
    "s32"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Remove users in Account and Settings, Settings, Roles & Team Members: select the user, click the trash bin icon, then Remove. Add-ons are removed by your Customer Success Manager or Support",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s18"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Pay yearly, which Sprout says often has cost-saving benefits. In-app payers on a rack-rate or custom plan with no premium add-ons can switch in Account and Settings, Billing & Plan: View Plans, Pay Annually, Confirm",
   "evidence": "documented",
   "source_ids": [
    "s19",
    "s20"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Sprout has nonprofit pricing; ask about it through Sprout's pricing contact form",
   "evidence": "documented",
   "source_ids": [
    "s21"
   ]
  }
 ],
 "export": [
  {
   "data": "Reports",
   "how": "Open a report, click Share in the upper-right corner and choose Send PDF; Sprout recommends exporting reports as PDF or CSV before access ends",
   "format": "PDF or CSV",
   "limits": "On the Advanced or Professional plan you can send a PDF to up to 25 recipients at a time",
   "source_ids": [
    "s22",
    "s23",
    "s24",
    "s25"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current contract term",
  "data_kept": "Sprout may remove account information, settings and content within 30 days after a subscription expires or is cancelled, and it can't be recovered after that. Trial data is deleted 30 days after the trial ends",
  "you_lose": [
   "Scheduled posts: none are published once the account is cancelled",
   "Workflows and data collection, which stop",
   "Posts, reports, files and profiles, which are deactivated",
   "Connected social profiles, which are disconnected at the end of the contract term"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Annual plans paid monthly and invoiced plans need notice at least 30 days before the term ends",
   "A trial with no payment method just expires: nothing to cancel",
   "Export reports before access ends: data may be removed within 30 days",
   "Add-ons and plan downgrades go through your Customer Success Manager or successteam@sproutsocial.com"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.sproutsocial.com/hc/en-us/articles/360049522772-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "Click on Account and Settings > Billing",
   "supports": "where cancelling starts"
  },
  {
   "id": "s2",
   "url": "https://support.sproutsocial.com/hc/en-us/articles/360049522772-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "Select Deactivate to start the cancellation process.",
   "supports": "the Deactivate step"
  },
  {
   "id": "s3",
   "url": "https://support.sproutsocial.com/hc/en-us/articles/360049522772-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "Regardless of the type of plan you have, contract terms and pricing, Sprout automatically walks you through the cancellation process.",
   "supports": "the in-app flow covers every plan type"
  },
  {
   "id": "s4",
   "url": "https://support.sproutsocial.com/hc/en-us/articles/360049522772-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "Your cancellation will go into effect at the end of your current contract term. You'll retain access to Sprout until that date.",
   "supports": "when cancelling takes effect"
  },
  {
   "id": "s5",
   "url": "https://support.sproutsocial.com/hc/en-us/articles/31716210491149-What-happens-when-your-Sprout-Social-trial-ends",
   "title": "What happens when your Sprout Social trial ends",
   "publisher": "vendor",
   "quote": "Scroll to the bottom of the page and select Deactivate Your Account (in red) to begin the deactivation process.",
   "supports": "the button name on the Billing & Plan page"
  },
  {
   "id": "s6",
   "url": "https://support.sproutsocial.com/hc/en-us/articles/31716210491149-What-happens-when-your-Sprout-Social-trial-ends",
   "title": "What happens when your Sprout Social trial ends",
   "publisher": "vendor",
   "quote": "In some cases, you can cancel it directly through the platform, while in others, you may be directed to an account representative for assistance.",
   "supports": "some cancellations go to an account representative"
  },
  {
   "id": "s7",
   "url": "https://support.sproutsocial.com/hc/en-us/articles/31716210491149-What-happens-when-your-Sprout-Social-trial-ends",
   "title": "What happens when your Sprout Social trial ends",
   "publisher": "vendor",
   "quote": "Go to Account and Settings > Billing & Plan.",
   "supports": "the Billing & Plan page name"
  },
  {
   "id": "s8",
   "url": "https://sproutsocial.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "unless you cancel your Plan through the billing page within the Application",
   "supports": "monthly plans are cancelled on the billing page before the next charge"
  },
  {
   "id": "s9",
   "url": "https://sproutsocial.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "your Subscription Term will automatically renew for subsequent annual periods",
   "supports": "annual terms renew automatically"
  },
  {
   "id": "s10",
   "url": "https://sproutsocial.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "cancel your Plan prior to the next Annual Pay Date through the billing page",
   "supports": "annual plans: cancel before the next Annual Pay Date"
  },
  {
   "id": "s11",
   "url": "https://sproutsocial.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "at least thirty (30) days prior to the end of your current Subscription Term",
   "supports": "the 30-day notice for annual plans paid monthly"
  },
  {
   "id": "s12",
   "url": "https://sproutsocial.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "you will not be issued any refunds or credits for prepaid and unused fees for the remainder of the Subscription Term",
   "supports": "no refunds"
  },
  {
   "id": "s13",
   "url": "https://sproutsocial.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "you must provide such notice via email to your customer success manager or successteam@sproutsocial.com at least thirty (30) days prior to the end of the current Subscription Term",
   "supports": "notice for plans under a Service Order"
  },
  {
   "id": "s14",
   "url": "https://support.sproutsocial.com/hc/en-us/articles/360049522772-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "If you pay outside the app, Sprout will notify a Customer Success Manager to review and confirm your cancellation based on your service period.",
   "supports": "out-of-app payers are confirmed by a Customer Success Manager"
  },
  {
   "id": "s15",
   "url": "https://support.sproutsocial.com/hc/en-us/articles/38273469102989-How-do-I-downgrade-my-account",
   "title": "How do I downgrade my account?",
   "publisher": "vendor",
   "quote": "reach out to your Customer Success Manager using the email connected to your Sprout account and confirm the plan name you'd like to use.",
   "supports": "how to move to a lower plan"
  },
  {
   "id": "s16",
   "url": "https://support.sproutsocial.com/hc/en-us/articles/38273469102989-How-do-I-downgrade-my-account",
   "title": "How do I downgrade my account?",
   "publisher": "vendor",
   "quote": "Your plan downgrade will go into effect at the start of your next contract cycle.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "s17",
   "url": "https://support.sproutsocial.com/hc/en-us/articles/38273469102989-How-do-I-downgrade-my-account",
   "title": "How do I downgrade my account?",
   "publisher": "vendor",
   "quote": "To remove a user from your account, navigate to Account and Settings > Settings > Roles & Team Members.",
   "supports": "removing users"
  },
  {
   "id": "s18",
   "url": "https://support.sproutsocial.com/hc/en-us/articles/38273469102989-How-do-I-downgrade-my-account",
   "title": "How do I downgrade my account?",
   "publisher": "vendor",
   "quote": "To remove add ons from your account reach out to your Customer Success Manager or Support team to complete the process.",
   "supports": "removing add-ons"
  },
  {
   "id": "s19",
   "url": "https://support.sproutsocial.com/hc/en-us/articles/31718327992845-Understanding-Sprout-Social-billing-frequencies",
   "title": "Understanding Sprout Social billing frequencies",
   "publisher": "vendor",
   "quote": "Payments are made once a year. This option allows you to manage your subscription in one annual payment, often with cost-saving benefits.",
   "supports": "annual billing can cost less"
  },
  {
   "id": "s20",
   "url": "https://support.sproutsocial.com/hc/en-us/articles/31718327992845-Understanding-Sprout-Social-billing-frequencies",
   "title": "Understanding Sprout Social billing frequencies",
   "publisher": "vendor",
   "quote": "Go to Account and Settings > Billing & Plan.",
   "supports": "where to switch to annual billing"
  },
  {
   "id": "s21",
   "url": "https://support.sproutsocial.com/hc/en-us/articles/8664908079757-Where-can-I-find-assistance-with-billing-or-invoice-questions",
   "title": "Where can I find assistance with billing or invoice questions?",
   "publisher": "vendor",
   "quote": "If you're not a current customer but have questions about Sprout's pricing (including nonprofit pricing), you can use our contact form here.",
   "supports": "nonprofit pricing exists"
  },
  {
   "id": "s22",
   "url": "https://support.sproutsocial.com/hc/en-us/articles/115002389306-Scheduling-and-Sending-Report-PDFs",
   "title": "Scheduling and Sending Report PDFs",
   "publisher": "vendor",
   "quote": "Sprout's reports can be easily exported to PDF as presentation-ready files to share with your stakeholders.",
   "supports": "reports export to PDF"
  },
  {
   "id": "s23",
   "url": "https://support.sproutsocial.com/hc/en-us/articles/115002389306-Scheduling-and-Sending-Report-PDFs",
   "title": "Scheduling and Sending Report PDFs",
   "publisher": "vendor",
   "quote": "To send a PDF, click the Share button in the upper-right corner of a report and select Send PDF.",
   "supports": "how to send a report PDF"
  },
  {
   "id": "s24",
   "url": "https://support.sproutsocial.com/hc/en-us/articles/115002389306-Scheduling-and-Sending-Report-PDFs",
   "title": "Scheduling and Sending Report PDFs",
   "publisher": "vendor",
   "quote": "If you have either the Advanced or Professional plan you can send a PDF to up to 25 recipients at a time.",
   "supports": "plan limit on sending PDFs"
  },
  {
   "id": "s25",
   "url": "https://support.sproutsocial.com/hc/en-us/articles/31716210491149-What-happens-when-your-Sprout-Social-trial-ends",
   "title": "What happens when your Sprout Social trial ends",
   "publisher": "vendor",
   "quote": "We recommend exporting any reports as PDF or CSV before your trial ends.",
   "supports": "reports export as PDF or CSV"
  },
  {
   "id": "s26",
   "url": "https://support.sproutsocial.com/hc/en-us/articles/360049522772-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "Once your account has been canceled, all posts, reports, files, and profiles will be deactivated in Sprout.",
   "supports": "posts, reports, files and profiles are deactivated"
  },
  {
   "id": "s27",
   "url": "https://support.sproutsocial.com/hc/en-us/articles/360049522772-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "All profiles will automatically be disconnected from Sprout once your account has been canceled at the end of your contract term.",
   "supports": "profiles are disconnected"
  },
  {
   "id": "s28",
   "url": "https://sproutsocial.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Sprout Social shall have the right to remove your Account information, Account settings, and Content within thirty (30) days of such expiration, cancellation, or termination",
   "supports": "how long data is kept"
  },
  {
   "id": "s29",
   "url": "https://support.sproutsocial.com/hc/en-us/articles/31716210491149-What-happens-when-your-Sprout-Social-trial-ends",
   "title": "What happens when your Sprout Social trial ends",
   "publisher": "vendor",
   "quote": "Subscriber data is permanently deleted 30 days after the trial period ends.",
   "supports": "trial data retention"
  },
  {
   "id": "s30",
   "url": "https://support.sproutsocial.com/hc/en-us/articles/31716210491149-What-happens-when-your-Sprout-Social-trial-ends",
   "title": "What happens when your Sprout Social trial ends",
   "publisher": "vendor",
   "quote": "No further action is needed to cancel it",
   "supports": "a trial with no payment method just expires"
  },
  {
   "id": "s31",
   "url": "https://support.sproutsocial.com/hc/en-us/articles/360049522772-How-do-I-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "No posts will be published, all workflows will stop, and data will no longer be collected.",
   "supports": "scheduled posts, workflows and data collection stop"
  },
  {
   "id": "s32",
   "url": "https://support.sproutsocial.com/hc/en-us/articles/38273469102989-How-do-I-downgrade-my-account",
   "title": "How do I downgrade my account?",
   "publisher": "vendor",
   "quote": "You may need to remove users or profiles before the downgrade can be applied.",
   "supports": "users or profiles may have to go before a downgrade"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Sprout's cancellation article doesn't say which user roles can deactivate the account or whether a confirmation email is sent",
   "Whether removing users lowers the bill, and when, isn't stated on Sprout's help pages",
   "No Apple App Store, Google Play or marketplace billing is documented for Sprout plans"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the cancel, trial-end, downgrade, billing-frequency, billing-help and report-PDF articles and the Terms: Account and Settings, Billing, Deactivate, end-of-term access, the billing-page deadlines for monthly and annual plans, the 30-day emailed notice for annual-paid-monthly and Service Order plans, no refunds and the 30-day data removal are confirmed",
    "Payment methods: no Sprout page read names card, PayPal, check, wire or ACH; route applies_to now says in-app versus outside-the-app payment, as the cancel article does",
    "Annual billing: the self-serve switch is for in-app payers on a rack-rate or custom plan with no premium add-ons (was 'standard plan')",
    "Export: the PDF article doesn't say sending needs Professional or Advanced, only that those plans can send to up to 25 recipients; corrected",
    "Downgrade: added the source for removing users or profiles first (s32)"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/sprout_social",
 "json": "https://stackcut.io/exits/sprout_social.json",
 "evidence": {
  "packet_revision": "ff9b1967e565f0041cf181bd81df14a6fa17ccaf987bce2caab7b295232c4b76",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "sprout-social--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "sprout-social--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}