{
 "id": "spotify",
 "name": "Spotify",
 "category": "music_audio",
 "website": "https://www.spotify.com",
 "domains": [
  "spotify.com"
 ],
 "summary": "Cancel on your Spotify account page: Manage your plan, then Cancel subscription, and continue to the confirmation message. Premium lasts until the next billing date, then the account goes free with playlists kept. Family and Duo members can't cancel the plan; partner billing is cancelled with the partner.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Premium plans (Individual, Student, Duo, Family, Basic) paid directly to Spotify",
   "who": "The account holder; for a Family or Duo plan, the plan manager (a member who follows these steps only leaves the plan)",
   "method": "self_serve",
   "start_url": "https://www.spotify.com/account/subscription/manage/",
   "steps": [
    {
     "do": "Sign in and go to Manage your plan on your Spotify account page",
     "expect": "Cancel subscription"
    },
    {
     "do": "Select Cancel subscription and continue until you see the confirmation message",
     "expect": null
    }
   ],
   "confirm_by": "Your account page shows the date your account will switch to Spotify free",
   "effective": "Premium stays until your next billing date, then the account switches to free; if you cancel during a $0 free trial, it switches to free immediately",
   "notice": null,
   "refund": "No refund; you keep Premium for the time you paid for",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s5",
    "s9",
    "s10",
    "s11",
    "s21",
    "s24"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Premium paid with Google Play Billing at the in-app checkout on Android",
   "who": "The Google Account that pays for the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to your subscriptions in Google Play, signed in to the Google Account that pays",
     "expect": "Manage"
    },
    {
     "do": "Next to Spotify, click Manage, then Cancel subscription",
     "expect": "a confirmation pop-up asking for a reason"
    },
    {
     "do": "Select a reason, then click Continue",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Premium stays until your next billing date, then the account switches to free",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s13",
    "s14",
    "s19",
    "s20",
    "s2"
   ]
  },
  {
   "channel": "carrier_or_isp",
   "applies_to": "Premium billed by a partner company, such as your mobile or internet provider (your account page shows no option to change plan)",
   "who": "The account holder with the partner",
   "method": "platform_settings",
   "start_url": "https://www.spotify.com/account/subscription/manage/",
   "steps": [
    {
     "do": "Go to Manage your plan on your Spotify account page and check Payment",
     "expect": "the partner's contact link"
    },
    {
     "do": "Use that link to contact the partner and cancel with them",
     "expect": null
    }
   ],
   "confirm_by": "The partner's own confirmation",
   "effective": null,
   "notice": null,
   "refund": "Spotify can't refund Premium payments made through a partner; ask the partner",
   "fees": null,
   "source_ids": [
    "s6",
    "s7",
    "s12"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Stay on Spotify free: you keep your playlists and saved music and can still play with ads",
   "evidence": "documented",
   "source_ids": [
    "s4"
   ]
  },
  {
   "type": "downgrade",
   "what": "Basic, for existing Premium subscribers who see it as an available plan on their account page (Manage your plan, then Change plan): it drops the monthly audiobook listening time (the help page doesn't list its price). If you later cancel Basic, you can't resubscribe to it",
   "evidence": "documented",
   "source_ids": [
    "s16",
    "s17",
    "s22",
    "s23"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Premium Student is $6.99 a month in the US for eligible students, with access to Hulu",
   "evidence": "documented",
   "source_ids": [
    "s18"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "Your next billing date (immediately if you cancel during a $0 free trial)",
  "data_kept": "Your playlists and saved music stay on the free account",
  "you_lose": [
   "Premium from your next billing date; the account then plays with ads",
   "Premium for all members of a Family or Duo plan you manage, from the next payment date"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "A Family or Duo member who follows the cancel steps only leaves the plan; the plan stays active",
   "If the account page shows no option to change plan, a partner such as a phone or internet provider bills you",
   "Premium can't be bought in the iPhone or iPad app",
   "Cancelling during a $0 free trial ends Premium immediately, and that trial can't be reactivated",
   "You can also cancel by completing Spotify's cancellation form (spotify.com/account/cancel/pdf/) and sending it to Spotify"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.spotify.com/us/article/cancel-premium/",
   "title": "How to cancel Premium plans",
   "publisher": "vendor",
   "quote": "Cancel your Premium plan any time on your account page. Go to Manage your plan. Select Cancel subscription.",
   "supports": "where and how to cancel"
  },
  {
   "id": "s2",
   "url": "https://support.spotify.com/us/article/cancel-premium/",
   "title": "How to cancel Premium plans",
   "publisher": "vendor",
   "quote": "Your Premium stays until your next billing date, then your account switches to free.",
   "supports": "when Premium ends"
  },
  {
   "id": "s3",
   "url": "https://support.spotify.com/us/article/cancel-premium/",
   "title": "How to cancel Premium plans",
   "publisher": "vendor",
   "quote": "Note: If you cancel during a zero-priced free trial period, your account will switch over to our free service immediately.",
   "supports": "cancelling during a free trial"
  },
  {
   "id": "s4",
   "url": "https://support.spotify.com/us/article/cancel-premium/",
   "title": "How to cancel Premium plans",
   "publisher": "vendor",
   "quote": "You keep your playlists and saved music when your account is free. You can also still log in and play with ads.",
   "supports": "the free plan and what is kept"
  },
  {
   "id": "s5",
   "url": "https://support.spotify.com/us/article/cancel-premium/",
   "title": "How to cancel Premium plans",
   "publisher": "vendor",
   "quote": "If you're a plan member, following the steps above will remove your account from the plan, but won't cancel it.",
   "supports": "who can cancel a Family or Duo plan"
  },
  {
   "id": "s6",
   "url": "https://support.spotify.com/us/article/cancel-premium/",
   "title": "How to cancel Premium plans",
   "publisher": "vendor",
   "quote": "No option to change plan? This means your plan is associated with a partner company (ex. your mobile or internet provider).",
   "supports": "how to tell a partner bills you"
  },
  {
   "id": "s7",
   "url": "https://support.spotify.com/us/article/cancel-premium/",
   "title": "How to cancel Premium plans",
   "publisher": "vendor",
   "quote": "To cancel, find their contact link on your account page: Go to Manage your plan Check Payment.",
   "supports": "the partner route"
  },
  {
   "id": "s8",
   "url": "https://support.spotify.com/us/article/cancel-premium/",
   "title": "How to cancel Premium plans",
   "publisher": "vendor",
   "quote": "Make sure you let all plan members know as they'll lose their Premium benefits starting from the next payment date.",
   "supports": "what Family and Duo members lose"
  },
  {
   "id": "s9",
   "url": "https://support.spotify.com/us/article/canceled-but-still-charged/",
   "title": "Canceled but still charged",
   "publisher": "vendor",
   "quote": "Try the cancel steps again making sure you reach the confirmation message.",
   "supports": "the flow ends with a confirmation message"
  },
  {
   "id": "s10",
   "url": "https://support.spotify.com/us/article/canceled-but-still-charged/",
   "title": "Canceled but still charged",
   "publisher": "vendor",
   "quote": "Date when your account will switch to Spotify free Cancel successful",
   "supports": "how to confirm it worked"
  },
  {
   "id": "s11",
   "url": "https://support.spotify.com/us/article/refund-policy/",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "If you don't want Premium anymore, you can cancel any time and keep what you paid for.",
   "supports": "no refund, keep the paid time"
  },
  {
   "id": "s12",
   "url": "https://support.spotify.com/us/article/refund-policy/",
   "title": "Refund policy",
   "publisher": "vendor",
   "quote": "Premium payments made through a partner. You can contact them for refund requests (see their details on your account page, under Your plan).",
   "supports": "partner refunds"
  },
  {
   "id": "s13",
   "url": "https://support.spotify.com/us/article/google-play-help/",
   "title": "Paying for Spotify with Google Play Billing",
   "publisher": "vendor",
   "quote": "You can use Google Play to pay for Spotify. Select Pay with Google Play billing at the in-app checkout and follow the steps.",
   "supports": "Google Play billing exists"
  },
  {
   "id": "s14",
   "url": "https://support.spotify.com/us/article/google-play-help/",
   "title": "Paying for Spotify with Google Play Billing",
   "publisher": "vendor",
   "quote": "Google manages your payments so you'll need to speak to them about anything payment related.",
   "supports": "Google manages Google Play payments"
  },
  {
   "id": "s15",
   "url": "https://support.spotify.com/us/article/cant-subscribe-to-premium-in-the-ios-app/",
   "title": "Can't subscribe to Premium in the iOS app",
   "publisher": "vendor",
   "quote": "Unfortunately, due to Apple restrictions, you can't subscribe to Premium through the app for iPhone and iPad.",
   "supports": "no in-app purchase on iPhone or iPad"
  },
  {
   "id": "s16",
   "url": "https://support.spotify.com/us/article/spotify-basic/",
   "title": "Basic plans",
   "publisher": "vendor",
   "quote": "Basic plans won't include monthly audiobook listening time, but audiobooks are available to subscribers as one-time purchases.",
   "supports": "what Basic drops"
  },
  {
   "id": "s17",
   "url": "https://support.spotify.com/us/article/spotify-basic/",
   "title": "Basic plans",
   "publisher": "vendor",
   "quote": "Basic is available for previously existing Premium subscribers. Eligible subscribers will see Basic as an available plan on their account page.",
   "supports": "who can get Basic"
  },
  {
   "id": "s18",
   "url": "https://www.spotify.com/us/premium/",
   "title": "Spotify Premium plans (US)",
   "publisher": "vendor",
   "quote": "Premium Student $0 for 1 month $6.99 / month after 1 verified Premium account Discount for eligible students Access to Hulu",
   "supports": "the student price"
  },
  {
   "id": "s19",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.",
   "supports": "the Google Play steps"
  },
  {
   "id": "s20",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "the reason pop-up before the final step"
  },
  {
   "id": "s21",
   "url": "https://support.spotify.com/us/article/cancel-premium/",
   "title": "How to cancel Premium plans",
   "publisher": "vendor",
   "quote": "You can also cancel by completing this form and sending it to Spotify.",
   "supports": "the cancellation form as another way to cancel"
  },
  {
   "id": "s22",
   "url": "https://support.spotify.com/us/article/spotify-basic/",
   "title": "Basic plans",
   "publisher": "vendor",
   "quote": "If you cancel your Basic plan, it's not possible to resubscribe to it.",
   "supports": "a cancelled Basic plan can't be restarted"
  },
  {
   "id": "s23",
   "url": "https://support.spotify.com/us/article/spotify-basic/",
   "title": "Basic plans",
   "publisher": "vendor",
   "quote": "Under Manage your plan, click Change plan.",
   "supports": "where to switch to Basic"
  },
  {
   "id": "s24",
   "url": "https://support.spotify.com/us/article/cancel-premium/",
   "title": "How to cancel Premium plans",
   "publisher": "vendor",
   "quote": "Zero-priced free trials can't be reactivated.",
   "supports": "a cancelled $0 trial can't be restarted"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Whether a Google Play Billing subscription can also be cancelled on Spotify's account page (Spotify's help says only that Google manages those payments)",
   "Spotify's help mentions a cancellation form you can send instead; the form needs sign-in, so where and how to send it was not checked",
   "Older subscriptions billed by Apple are not covered by Spotify's current help",
   "The price of Basic plans is not on the help page"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Tip: the cancellation form is another way to cancel (s21)",
    "Basic: where to switch, and a cancelled Basic plan can't be restarted (s22, s23)",
    "Free-trial tip: a cancelled $0 trial can't be reactivated (s24)"
   ]
  }
 },
 "delete_account": {
  "url": "https://support.spotify.com/close-account",
  "difficulty": "medium",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/spotify",
 "json": "https://stackcut.io/exits/spotify.json",
 "localized": [
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   "language": "ja",
   "market": "JP",
   "title": "Spotify Premiumの解約方法",
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   "checked_on": "2026-10-05"
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   "language": "de",
   "market": "DE",
   "title": "Spotify kündigen",
   "page": "https://stackcut.io/de/cancel/spotify",
   "checked_on": "2026-10-05"
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   "market": "NL",
   "title": "Spotify Premium opzeggen",
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  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
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   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
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  "routes": [
   {
    "route_id": "spotify--direct-web--r1",
    "channel": "direct_web",
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   {
    "route_id": "spotify--google-play--r2",
    "channel": "google_play",
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  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}