{
 "id": "smartlead",
 "name": "Smartlead",
 "category": "marketing_sales",
 "website": "https://www.smartlead.ai",
 "domains": [
  "smartlead.ai"
 ],
 "summary": "Base and Pro: click your profile picture, Settings, Subscription, then Cancel; the plan runs to the end of the billing cycle. Custom plans: email support. Gotcha: SmartSenders mailboxes bill separately until you delete them, and your data is deleted after a two-week grace period.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Base and Pro plans",
   "applies_to": "Base and Pro plans, billed by Smartlead, monthly or annual",
   "who": "The account holder, signed in to Smartlead",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Log in, click your profile picture at the top right and select Settings",
     "expect": "Subscription"
    },
    {
     "do": "Scroll down and click Subscription",
     "expect": "Cancel"
    },
    {
     "do": "Click Cancel and follow the prompts. If you have SmartSenders mailboxes, a reminder appears first: delete them from the Email Accounts tab to stop their charges",
     "expect": "a reminder modal about SmartSenders mailboxes, if you have any"
    }
   ],
   "confirm_by": null,
   "effective": "The plan stays active until the end of the billing cycle",
   "notice": "Plans auto-renew each billing cycle; cancel before the renewal date. Smartlead emails a reminder before auto-renewal",
   "refund": "New customers: full refund within 7 days of payment. Renewals: only the most recent one, within 3 days, if the product wasn't used and for a valid reason. Otherwise fees are non-refundable, with no refunds or credits for the rest of the period",
   "fees": "Fees owed up to termination must be paid within 5 business days",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s19",
    "s20",
    "s28",
    "s30"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Custom plans",
   "applies_to": "Custom plans, and accounts that moved from a Custom plan down to Base or Pro",
   "who": "The account holder",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email Smartlead support (the address is on its cancel article) asking to cancel before the renewal date; you can start in live chat, but the Terms say notices must be in writing and made by email",
     "expect": null
    },
    {
     "do": "Keep the email and any reply as your record of the notice",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Termination takes effect at the end of the current subscription period",
   "notice": "The subscription renews automatically for another period unless you notify Smartlead before the renewal date; the Terms require notices in writing, by email",
   "refund": "Fees are non-refundable, with no refunds or credits for the rest of the period",
   "fees": "Fees owed up to termination must be paid within 5 business days",
   "source_ids": [
    "s6",
    "s19",
    "s20",
    "s28",
    "s29",
    "s30",
    "s31"
   ]
  },
  {
   "channel": "direct_web",
   "label": "SmartSenders mailboxes (add-on)",
   "applies_to": "SmartSenders mailboxes and domains, billed separately from the plan",
   "who": "The account holder",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Open the Email Accounts tab and delete the SmartSenders mailboxes you no longer need",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You're billed through the month in which you delete a mailbox (no proration), and nothing from the following month",
   "notice": null,
   "refund": "Add-ons (SmartSenders, SmartInfra, SmartDelivery, SmartProspects, Email Verification, SmartDialer) are strictly non-refundable",
   "fees": "SmartSenders domains are a one-time yearly payment for a fixed one-year term that doesn't renew",
   "source_ids": [
    "s5",
    "s12",
    "s13",
    "s14"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "annual_billing",
   "what": "Annual billing is 17% off",
   "evidence": "documented",
   "source_ids": [
    "s15"
   ]
  },
  {
   "type": "downgrade",
   "what": "After an upgrade, you can downgrade back to your previous plan: the upgrade payment isn't refunded, but Stripe adds the unused time as a credit taken off your next payments",
   "evidence": "documented",
   "source_ids": [
    "s16",
    "s32"
   ]
  }
 ],
 "export": [
  {
   "data": "Lead data per campaign, filtered by email status (not contacted, in progress, completed, stopped) or lead category",
   "how": "Open the campaign, then Lead list, apply a filter and choose Download as CSV",
   "format": "CSV",
   "limits": null,
   "source_ids": [
    "s17"
   ]
  },
  {
   "data": "Inbox data per campaign (lead, sequence step, sent, opened, clicked and replied times, reply text, unsubscribes)",
   "how": "Open the campaign, then Inbox, apply a filter and choose Download as CSV",
   "format": "CSV",
   "limits": null,
   "source_ids": [
    "s18"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the billing cycle",
  "data_kept": "Two weeks after you unsubscribe: resubscribe in that time to get the data back. Then the account enters a deletion phase and the data becomes inaccessible; the period can't be extended. The Terms allow deleting all user data one month after termination",
  "you_lose": [
   "All account data (campaigns, leads, inbox) once the two-week grace period ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "SmartSenders mailboxes keep billing after you cancel the plan until you delete them in the Email Accounts tab",
   "Custom plans, and plans downgraded from Custom, can only be cancelled through support: put the request in an email, since the Terms say notices must be made by email",
   "Export leads and inbox data before cancelling: data is deleted after a two-week grace period, and support can't extend it",
   "Cancelling isn't deleting: account deletion isn't in the app and needs a support ticket",
   "A renewal refund is possible only within 3 days of the renewal and only if you haven't used the product since"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://helpcenter.smartlead.ai/en/articles/285-how-to-cancel-smartlead-subscription",
   "title": "How to Cancel Smartlead Subscription?",
   "publisher": "vendor",
   "quote": "If you're subscribed to either the Base or Pro plan, you can cancel your subscription directly from your dashboard.",
   "supports": "which plans cancel self-serve"
  },
  {
   "id": "s2",
   "url": "https://helpcenter.smartlead.ai/en/articles/285-how-to-cancel-smartlead-subscription",
   "title": "How to Cancel Smartlead Subscription?",
   "publisher": "vendor",
   "quote": "Click on your Profile Picture at the top right corner.",
   "supports": "where the flow starts"
  },
  {
   "id": "s3",
   "url": "https://helpcenter.smartlead.ai/en/articles/285-how-to-cancel-smartlead-subscription",
   "title": "How to Cancel Smartlead Subscription?",
   "publisher": "vendor",
   "quote": "Click Cancel and follow the prompts to complete the process.",
   "supports": "the cancel step"
  },
  {
   "id": "s4",
   "url": "https://helpcenter.smartlead.ai/en/articles/285-how-to-cancel-smartlead-subscription",
   "title": "How to Cancel Smartlead Subscription?",
   "publisher": "vendor",
   "quote": "Your plan will remain active until the end of your billing cycle.",
   "supports": "when it takes effect"
  },
  {
   "id": "s5",
   "url": "https://helpcenter.smartlead.ai/en/articles/285-how-to-cancel-smartlead-subscription",
   "title": "How to Cancel Smartlead Subscription?",
   "publisher": "vendor",
   "quote": "SmartSenders mailboxes are billed separately — to stop being charged, delete them from the Email Accounts tab.",
   "supports": "mailboxes bill separately"
  },
  {
   "id": "s6",
   "url": "https://helpcenter.smartlead.ai/en/articles/285-how-to-cancel-smartlead-subscription",
   "title": "How to Cancel Smartlead Subscription?",
   "publisher": "vendor",
   "quote": "If you're on a Custom Plan, or you downgraded from a Custom Plan to Base/Pro, please reach out to Smartlead support via chat or email",
   "supports": "the Custom plan route"
  },
  {
   "id": "s7",
   "url": "https://helpcenter.smartlead.ai/en/articles/224-refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "For new customers, we offer a 7-day refund guarantee from the date of payment.",
   "supports": "the new-customer refund"
  },
  {
   "id": "s8",
   "url": "https://helpcenter.smartlead.ai/en/articles/224-refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "You can request a refund within 3 days of your subscription renewal, but only for the most recent renewal.",
   "supports": "the renewal refund window"
  },
  {
   "id": "s9",
   "url": "https://helpcenter.smartlead.ai/en/articles/224-refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "To get a refund, you must not have used the product during those three days and must have a valid reason.",
   "supports": "renewal refund conditions"
  },
  {
   "id": "s10",
   "url": "https://helpcenter.smartlead.ai/en/articles/224-refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "We send an email reminder before your subscription auto-renews.",
   "supports": "renewal reminder"
  },
  {
   "id": "s11",
   "url": "https://helpcenter.smartlead.ai/en/articles/224-refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "If you do not wish to renew your subscription, make sure you cancel your subscription before the renewal date.",
   "supports": "cancel before renewal"
  },
  {
   "id": "s12",
   "url": "https://helpcenter.smartlead.ai/en/articles/224-refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "if you delete a mailbox mid-month, you'll be billed through that month with no proration, and there'll be no charge from the following month onwards.",
   "supports": "when mailbox charges stop"
  },
  {
   "id": "s13",
   "url": "https://helpcenter.smartlead.ai/en/articles/224-refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "domains are a one-time yearly payment for a fixed 1-year term with no renewal",
   "supports": "SmartSenders domains"
  },
  {
   "id": "s14",
   "url": "https://helpcenter.smartlead.ai/en/articles/224-refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "Smartlead is unable to issue refunds for these add-ons under any circumstances.",
   "supports": "add-ons are non-refundable"
  },
  {
   "id": "s15",
   "url": "https://www.smartlead.ai/pricing",
   "title": "Smartlead pricing",
   "publisher": "vendor",
   "quote": "17% OFF",
   "supports": "annual billing discount"
  },
  {
   "id": "s16",
   "url": "https://helpcenter.smartlead.ai/en/articles/224-refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "Stripe will add the unused time of your payment as a credit balance to your account, which will be automatically reduced in your next payments.",
   "supports": "downgrade credit"
  },
  {
   "id": "s17",
   "url": "https://helpcenter.smartlead.ai/en/articles/57-data-export-options-in-smartlead",
   "title": "Data export options in Smartlead",
   "publisher": "vendor",
   "quote": "Smartlead allows you to export lead data from the Campaign > Lead list > Filter > Download as CSV.",
   "supports": "lead export"
  },
  {
   "id": "s18",
   "url": "https://helpcenter.smartlead.ai/en/articles/57-data-export-options-in-smartlead",
   "title": "Data export options in Smartlead",
   "publisher": "vendor",
   "quote": "You can also export lead data from the Campaign > Inbox > Filter > Download as CSV.",
   "supports": "inbox export"
  },
  {
   "id": "s19",
   "url": "https://www.smartlead.ai/new-terms-and-conditions",
   "title": "Smartlead Terms & Conditions",
   "publisher": "vendor",
   "quote": "Either party may terminate the Subscription at any time, with such termination only taking effect at the end of the current Subscription Period.",
   "supports": "termination takes effect at period end"
  },
  {
   "id": "s20",
   "url": "https://www.smartlead.ai/new-terms-and-conditions",
   "title": "Smartlead Terms & Conditions",
   "publisher": "vendor",
   "quote": "any Fees paid to us are non-refundable fees, and we do not provide refunds or credits should you cancel the Service during its current Subscription Period.",
   "supports": "no refunds for the rest of the period"
  },
  {
   "id": "s21",
   "url": "https://www.smartlead.ai/new-terms-and-conditions",
   "title": "Smartlead Terms & Conditions",
   "publisher": "vendor",
   "quote": "We may remove or delete all User Data after one month has passed from the day of termination.",
   "supports": "data deletion in the Terms"
  },
  {
   "id": "s22",
   "url": "https://helpcenter.smartlead.ai/en/articles/158-what-will-happen-to-my-data-if-i-have-unsubscribed-to-smartlead",
   "title": "What will happen to my data if I have unsubscribed to Smartlead?",
   "publisher": "vendor",
   "quote": "When you hit that unsubscribe button, we don't rush to say goodbye to your data. Instead, we give it a cozy two-week stay in our system.",
   "supports": "the two-week grace period"
  },
  {
   "id": "s23",
   "url": "https://helpcenter.smartlead.ai/en/articles/158-what-will-happen-to-my-data-if-i-have-unsubscribed-to-smartlead",
   "title": "What will happen to my data if I have unsubscribed to Smartlead?",
   "publisher": "vendor",
   "quote": "During that period you could subscribe again and get access to the data and use the services without any interruption.",
   "supports": "resubscribing within the grace period"
  },
  {
   "id": "s24",
   "url": "https://helpcenter.smartlead.ai/en/articles/158-what-will-happen-to-my-data-if-i-have-unsubscribed-to-smartlead",
   "title": "What will happen to my data if I have unsubscribed to Smartlead?",
   "publisher": "vendor",
   "quote": "Post this phase, your data becomes inaccessible, ensuring your digital footprint with us is securely and responsibly erased.",
   "supports": "data is erased after the grace period"
  },
  {
   "id": "s25",
   "url": "https://helpcenter.smartlead.ai/en/articles/158-what-will-happen-to-my-data-if-i-have-unsubscribed-to-smartlead",
   "title": "What will happen to my data if I have unsubscribed to Smartlead?",
   "publisher": "vendor",
   "quote": "our system is designed to automatically initiate the deletion phase.",
   "supports": "retention can't be extended"
  },
  {
   "id": "s26",
   "url": "https://helpcenter.smartlead.ai/en/articles/162-how-can-i-delete-my-account",
   "title": "How can I delete my account?",
   "publisher": "vendor",
   "quote": "At present, direct deletion of your account via the user interface is not available.",
   "supports": "deleting needs a support ticket"
  },
  {
   "id": "s27",
   "url": "https://www.smartlead.ai/pricing",
   "title": "Smartlead pricing",
   "publisher": "vendor",
   "quote": "Smartlead offers monthly and annual plans with no lock-in contracts. You can cancel anytime.",
   "supports": "no lock-in"
  },
  {
   "id": "s28",
   "url": "https://www.smartlead.ai/new-terms-and-conditions",
   "title": "Smartlead Terms & Conditions",
   "publisher": "vendor",
   "quote": "You must, within 5 Business Days of termination, pay to us all Fees incurred and/or owing under this Agreement up to and including the date of termination.",
   "supports": "fees owed on termination"
  },
  {
   "id": "s29",
   "url": "https://helpcenter.smartlead.ai/en/articles/224-refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "Contact us via live chat if you need more help with a refund.",
   "supports": "live chat is a support channel"
  },
  {
   "id": "s30",
   "url": "https://www.smartlead.ai/new-terms-and-conditions",
   "title": "Smartlead Terms & Conditions",
   "publisher": "vendor",
   "quote": "this Subscription will automatically renew for another Subscription Period unless you notify us in accordance with clause 9.1.",
   "supports": "auto-renewal unless you notify Smartlead"
  },
  {
   "id": "s31",
   "url": "https://www.smartlead.ai/new-terms-and-conditions",
   "title": "Smartlead Terms & Conditions",
   "publisher": "vendor",
   "quote": "All notices must be in writing and must be made by email.",
   "supports": "notices must be emailed"
  },
  {
   "id": "s32",
   "url": "https://helpcenter.smartlead.ai/en/articles/224-refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "if you change your mind and want to return to your previous plan, you can downgrade to the previous plan.",
   "supports": "the downgrade credit applies after an upgrade"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "The cancel article names only Base, Pro and Custom plans; how the Unlimited Smart and Unlimited Prime plans on the pricing page are cancelled is not stated",
   "Smartlead's support email address is hidden by email obfuscation on its help pages, so the packet can't give it",
   "How Smartlead confirms a cancellation (email or a status in Subscription) is not documented",
   "The help center says data is kept two weeks after unsubscribing; the Terms allow deletion one month after termination"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Custom plans: method is email; the Terms auto-renew unless you notify Smartlead and require notices in writing by email (steps, notice, summary, tip)",
    "Downgrade credit applies when returning to your previous plan after an upgrade, per the refund policy"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "smartlead",
  "name": "Smartlead",
  "recipes": [
   {
    "id": "replace-smartlead",
    "title": "Cold email outreach",
    "best_year_one_net": 70
   }
  ]
 },
 "page": "https://stackcut.io/cancel/smartlead",
 "json": "https://stackcut.io/exits/smartlead.json",
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  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
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   "status": "current",
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   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
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  "routes": [
   {
    "route_id": "smartlead--direct-web--r1",
    "channel": "direct_web",
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   {
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    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}