{
 "id": "smallpdf",
 "name": "Smallpdf",
 "category": "productivity",
 "website": "https://smallpdf.com",
 "domains": [
  "smallpdf.com"
 ],
 "summary": "Cancel in a browser: Account settings, Plan & Billing, Manage subscription, Cancel Subscription, then confirm. Pro lasts to the end of the billing period; a cancelled free trial ends Pro at once. App Store and Google Play subscriptions are cancelled in the store. Terminating mid-term may cost a fee.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Smallpdf Pro and Pro for Teams subscriptions and free trials bought on smallpdf.com",
   "who": "The signed-in account holder who bought the subscription",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to your Smallpdf account in a web browser (cancelling isn't available in the mobile app)",
     "expect": null
    },
    {
     "do": "Go to Account settings and select Plan & Billing",
     "expect": "Manage subscription"
    },
    {
     "do": "Click Manage subscription, then Cancel Subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Confirm by clicking Cancel Subscription again",
     "expect": null
    },
    {
     "do": "Alternatively, in Manage subscription, toggle off the Auto-renewal setting and confirm when prompted",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Future billing stops and Pro features stay active until the current billing period ends. A cancelled free trial loses Pro features immediately, per the cancel guide (the pricing FAQ instead says the account moves to the free plan when the 7-day trial expires)",
   "notice": "Subscriptions renew automatically at the end of each billing period unless cancelled; annual subscribers get a notification email 10 days before renewal. To avoid being charged after a trial, cancel within the trial period",
   "refund": "Cancelling doesn't refund amounts already paid, except as required by law; Smallpdf handles refund requests case by case through support",
   "fees": "Terminating before the end of the current billing cycle or an agreed subscription term may carry an early termination fee; for a statutory early termination (such as under the EU Data Act) it equals the payments left for the agreed term",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s19",
    "s36",
    "s39"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Smallpdf subscriptions bought through the App Store (billed by Apple)",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then the Smallpdf subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "The subscription shows an expiration message in red text, or has no Cancel button",
   "effective": null,
   "notice": "For an Apple-billed trial, cancel at least 24 hours before the trial ends",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s18",
    "s20",
    "s21",
    "s22"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Smallpdf subscriptions bought through Google Play",
   "who": "The Google account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to subscriptions in Google Play (on a computer or in the Play Store app)",
     "expect": "Manage"
    },
    {
     "do": "For the Smallpdf subscription, click Manage, then Cancel subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time you've already paid",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s18",
    "s23",
    "s24",
    "s25"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Use the Free plan instead: 30+ document management tools, with limited document downloads and limited mobile app access",
   "evidence": "documented",
   "source_ids": [
    "s16",
    "s28",
    "s29",
    "s37"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Pay yearly instead of monthly: Smallpdf's Teams page calls Yearly the best value",
   "evidence": "documented",
   "source_ids": [
    "s30"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "On Smallpdf for Teams, delete users at any time in the Team section of the Account page",
   "evidence": "documented",
   "source_ids": [
    "s31"
   ]
  }
 ],
 "export": [
  {
   "data": "Files saved to your Smallpdf storage (files you process while signed in on the web or mobile)",
   "how": "Open your stored files (See My Files) and save copies of the documents you need to your own device before cancelling or deleting the account",
   "format": null,
   "limits": "Smallpdf doesn't promise stored files will always stay accessible, and deleting the account permanently deletes them",
   "source_ids": [
    "s32",
    "s33",
    "s34",
    "s38"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing period (a cancelled free trial loses Pro features right away)",
  "data_kept": "Files processed while signed in are deleted within one hour unless saved to your file storage; saved files you delete are generally removed within 14 days. Deleting the account permanently deletes your files. How long stored files are kept after a subscription simply ends isn't stated",
  "you_lose": [
   "Pro features when the billing period ends",
   "A cancelled free trial, which can't be resumed",
   "All stored files, if you delete the account"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling isn't available in the Smallpdf mobile app: open the account page in a browser",
   "App Store and Google Play subscriptions must be cancelled in that store, not on smallpdf.com",
   "Deleting the account cancels all subscriptions immediately and permanently deletes your files: download what you need first",
   "Annual subscribers get a reminder email 10 days before renewal",
   "Cancelling a free trial removes Pro features at once, and a cancelled trial can't be resumed",
   "Don't ask to end a plan mid-term unless you accept a possible early termination fee: a normal cancellation simply stops the next renewal",
   "Business plans are custom offers from Smallpdf's team; ending one before its agreed subscription term may carry an early termination fee"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://smallpdf.com/blog/how-to-cancel-a-smallpdf-subscription",
   "title": "How To Cancel a Smallpdf Subscription",
   "publisher": "vendor",
   "quote": "Go to Account settings and select \"Plan & Billing.\"",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "s2",
   "url": "https://smallpdf.com/blog/how-to-cancel-a-smallpdf-subscription",
   "title": "How To Cancel a Smallpdf Subscription",
   "publisher": "vendor",
   "quote": "Click \"Manage subscription.\"",
   "supports": "the Manage subscription step"
  },
  {
   "id": "s3",
   "url": "https://smallpdf.com/blog/how-to-cancel-a-smallpdf-subscription",
   "title": "How To Cancel a Smallpdf Subscription",
   "publisher": "vendor",
   "quote": "Select \"Cancel Subscription.\"",
   "supports": "the Cancel Subscription step"
  },
  {
   "id": "s4",
   "url": "https://smallpdf.com/blog/how-to-cancel-a-smallpdf-subscription",
   "title": "How To Cancel a Smallpdf Subscription",
   "publisher": "vendor",
   "quote": "Confirm by clicking on \"Cancel Subscription\" again.",
   "supports": "the confirm step"
  },
  {
   "id": "s5",
   "url": "https://smallpdf.com/support",
   "title": "Smallpdf Help",
   "publisher": "vendor",
   "quote": "When you cancel an existing subscription, you will still have access to all Pro features for the rest of the current billing period.",
   "supports": "access continues to the end of the billing period"
  },
  {
   "id": "s6",
   "url": "https://smallpdf.com/terms",
   "title": "Smallpdf Terms and Conditions",
   "publisher": "vendor",
   "quote": "Cancellations take effect at the end of the current billing cycle and do not apply retroactively.",
   "supports": "when a cancellation takes effect"
  },
  {
   "id": "s7",
   "url": "https://smallpdf.com/terms",
   "title": "Smallpdf Terms and Conditions",
   "publisher": "vendor",
   "quote": "This means any cancellation will stop future billings but will not result in a refund for amounts already paid",
   "supports": "no refund on cancelling"
  },
  {
   "id": "s8",
   "url": "https://smallpdf.com/blog/how-to-cancel-a-smallpdf-subscription",
   "title": "How To Cancel a Smallpdf Subscription",
   "publisher": "vendor",
   "quote": "We handle refund requests on a case-by-case basis.",
   "supports": "refund requests through support"
  },
  {
   "id": "s9",
   "url": "https://smallpdf.com/terms",
   "title": "Smallpdf Terms and Conditions",
   "publisher": "vendor",
   "quote": "If you do not cancel your subscription, it will automatically renew at the end of each billing period.",
   "supports": "automatic renewal"
  },
  {
   "id": "s10",
   "url": "https://smallpdf.com/support",
   "title": "Smallpdf Help",
   "publisher": "vendor",
   "quote": "If you have an annual subscription, we will send you a notification email 10 days before the renewal occurs.",
   "supports": "the annual renewal reminder"
  },
  {
   "id": "s11",
   "url": "https://smallpdf.com/terms",
   "title": "Smallpdf Terms and Conditions",
   "publisher": "vendor",
   "quote": "If you terminate your subscription prior to the end of the current billing cycle or agreed subscription term, an early termination fee may apply.",
   "supports": "the early termination fee"
  },
  {
   "id": "s12",
   "url": "https://smallpdf.com/terms",
   "title": "Smallpdf Terms and Conditions",
   "publisher": "vendor",
   "quote": "such fees correspond to the portion of the payment that would otherwise have been payable for the remainder of the agreed subscription term.",
   "supports": "how the early termination fee is calculated"
  },
  {
   "id": "s13",
   "url": "https://smallpdf.com/blog/how-to-cancel-a-smallpdf-subscription",
   "title": "How To Cancel a Smallpdf Subscription",
   "publisher": "vendor",
   "quote": "Toggle off the \"Auto-renewal\" setting.",
   "supports": "turning off auto-renewal"
  },
  {
   "id": "s14",
   "url": "https://smallpdf.com/blog/how-to-cancel-a-smallpdf-subscription",
   "title": "How To Cancel a Smallpdf Subscription",
   "publisher": "vendor",
   "quote": "Canceling your free trial immediately removes Pro features.",
   "supports": "a cancelled trial ends Pro at once"
  },
  {
   "id": "s15",
   "url": "https://smallpdf.com/blog/how-to-cancel-a-smallpdf-subscription",
   "title": "How To Cancel a Smallpdf Subscription",
   "publisher": "vendor",
   "quote": "You cannot resume a canceled trial.",
   "supports": "a cancelled trial can't be resumed"
  },
  {
   "id": "s16",
   "url": "https://smallpdf.com/pricing",
   "title": "Smallpdf Pricing and Plans",
   "publisher": "vendor",
   "quote": "If you cancel the free trial, your account will be automatically downgraded to the free plan when the 7-day period expires.",
   "supports": "what the pricing FAQ says about cancelled trials"
  },
  {
   "id": "s17",
   "url": "https://smallpdf.com/terms",
   "title": "Smallpdf Terms and Conditions",
   "publisher": "vendor",
   "quote": "If you do not wish to continue our service once the free trial ends you must cancel the service within the free trial period.",
   "supports": "cancel within the trial to avoid a charge"
  },
  {
   "id": "s18",
   "url": "https://smallpdf.com/blog/how-to-cancel-a-smallpdf-subscription",
   "title": "How To Cancel a Smallpdf Subscription",
   "publisher": "vendor",
   "quote": "If you signed up through the App Store or Google Play, you'll need to cancel through your app-store account settings instead of the Smallpdf website.",
   "supports": "App Store and Google Play subscriptions are cancelled in the store"
  },
  {
   "id": "s19",
   "url": "https://smallpdf.com/blog/how-to-cancel-a-smallpdf-subscription",
   "title": "How To Cancel a Smallpdf Subscription",
   "publisher": "vendor",
   "quote": "At the moment, cancellations are only available on the Smallpdf account page.",
   "supports": "cancelling happens on the web account page, not in the app"
  },
  {
   "id": "s20",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple cancel steps"
  },
  {
   "id": "s21",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s22",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.",
   "supports": "the Apple trial notice"
  },
  {
   "id": "s23",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.",
   "supports": "the Google Play cancel steps"
  },
  {
   "id": "s24",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when a Google Play cancellation takes effect"
  },
  {
   "id": "s25",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "Important: When you uninstall an app, your subscription won't cancel.",
   "supports": "uninstalling doesn't cancel"
  },
  {
   "id": "s26",
   "url": "https://smallpdf.com/pricing",
   "title": "Smallpdf Pricing and Plans",
   "publisher": "vendor",
   "quote": "Talk to our team to get a custom offer",
   "supports": "Business plans are custom offers"
  },
  {
   "id": "s27",
   "url": "https://smallpdf.com/blog/how-to-cancel-a-smallpdf-subscription",
   "title": "How To Cancel a Smallpdf Subscription",
   "publisher": "vendor",
   "quote": "You can reach our support team anytime through our contact form",
   "supports": "contacting support"
  },
  {
   "id": "s28",
   "url": "https://smallpdf.com/pricing",
   "title": "Smallpdf Pricing and Plans",
   "publisher": "vendor",
   "quote": "30+ document management tools",
   "supports": "what the Free plan includes"
  },
  {
   "id": "s29",
   "url": "https://smallpdf.com/pricing",
   "title": "Smallpdf Pricing and Plans",
   "publisher": "vendor",
   "quote": "Limited document downloads",
   "supports": "the Free plan's limits"
  },
  {
   "id": "s30",
   "url": "https://smallpdf.com/business",
   "title": "Smallpdf for Teams",
   "publisher": "vendor",
   "quote": "toggle your preferred payment option to Monthly or Yearly (best value)",
   "supports": "yearly billing is the best value"
  },
  {
   "id": "s31",
   "url": "https://smallpdf.com/support",
   "title": "Smallpdf Help",
   "publisher": "vendor",
   "quote": "You can add or delete users for your Smallpdf for Teams plan at any time via the \"Team\" section of the Account page.",
   "supports": "removing team users"
  },
  {
   "id": "s32",
   "url": "https://smallpdf.com/starter-guide-to-smallpdf",
   "title": "Smallpdf Starter Guide",
   "publisher": "vendor",
   "quote": "With your Smallpdf account, any file you process via Smallpdf Web or Mobile will be conveniently saved to our storage service",
   "supports": "files are saved to your account storage"
  },
  {
   "id": "s33",
   "url": "https://smallpdf.com/terms",
   "title": "Smallpdf Terms and Conditions",
   "publisher": "vendor",
   "quote": "We can't promise that stored files will always appear to or be accessible by you.",
   "supports": "keep your own copies"
  },
  {
   "id": "s34",
   "url": "https://smallpdf.com/blog/how-to-cancel-a-smallpdf-subscription",
   "title": "How To Cancel a Smallpdf Subscription",
   "publisher": "vendor",
   "quote": "Deleting your account will cancel all subscriptions immediately and permanently delete your files.",
   "supports": "what deleting the account does"
  },
  {
   "id": "s35",
   "url": "https://smallpdf.com/privacy",
   "title": "Smallpdf Privacy Policy",
   "publisher": "vendor",
   "quote": "we delete User Files within one hour unless you save them to your file storage. When you choose to delete saved User Files, we generally delete them within 14 days.",
   "supports": "how long files are kept"
  },
  {
   "id": "s36",
   "url": "https://smallpdf.com/support",
   "title": "Smallpdf Help",
   "publisher": "vendor",
   "quote": "You can cancel a Smallpdf Pro trial or existing subscription at any time via the \"Plan\" section on the Account page.",
   "supports": "trials and subscriptions are cancelled on the Account page"
  },
  {
   "id": "s37",
   "url": "https://smallpdf.com/pricing",
   "title": "Smallpdf pricing",
   "publisher": "vendor",
   "quote": "Limited mobile app access",
   "supports": "the Free plan's mobile limit"
  },
  {
   "id": "s38",
   "url": "https://smallpdf.com/starter-guide-to-smallpdf",
   "title": "Starter guide to Smallpdf",
   "publisher": "vendor",
   "quote": "See My Files",
   "supports": "where stored files are"
  },
  {
   "id": "s39",
   "url": "https://smallpdf.com/blog/how-to-cancel-a-smallpdf-subscription",
   "title": "How to cancel a Smallpdf subscription",
   "publisher": "vendor",
   "quote": "Confirm your choice when prompted.",
   "supports": "the auto-renewal toggle confirm"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Smallpdf's pages disagree on cancelled free trials: the cancel guide says Pro features end immediately, the pricing FAQ says the account moves to the free plan when the 7-day trial expires",
   "What confirms a web cancellation (email or on-screen status) is not stated",
   "Who on a Teams account can cancel (owner or admin) is not stated",
   "How Business (custom offer) customers cancel, and any notice period in their agreements, is not documented",
   "No bulk download of stored files is documented, and how long stored files are kept after a subscription ends is not stated"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked every route fact against Smallpdf's cancel guide (modified July 2026), support FAQ, Terms (January 2026), pricing and privacy pages, and Apple's and Google's help pages; all confirmed",
    "Added quotes for three claims that had none: the auto-renewal toggle's confirm prompt, the Free plan's limited mobile app access, and the See My Files link",
    "Business plans (20+ seats, custom offers) still have no documented cancellation steps; the Terms say a separate agreement controls where it conflicts"
   ]
  }
 },
 "delete_account": {
  "url": "https://smallpdf.com/profile",
  "difficulty": "hard",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/smallpdf",
 "json": "https://stackcut.io/exits/smallpdf.json",
 "evidence": {
  "packet_revision": "e8c41ce917553d5a41e7cb3b24d836475c2d33c6799a2a8191e58e45392ed252",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "smallpdf--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "smallpdf--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "smallpdf--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}