{
 "id": "slack",
 "name": "Slack",
 "category": "communication",
 "website": "https://slack.com",
 "domains": [
  "slack.com"
 ],
 "summary": "A Workspace Owner (or whoever upgraded) downgrades in Admin, Manage billing, Change plan details, Downgrade to Free, now or at renewal; no refund is documented. The Free plan shows only 90 days of history and deletes data over a year old, so export first.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Pro and Business+ plans bought on the Slack website (card, or self-serve invoice for annual plans)",
   "who": "A Workspace Owner, or the member who upgraded the workspace",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "In Slack on desktop, click Admin in the sidebar (or your workspace name if you don't see Admin), then select Manage billing",
     "expect": "the Overview tab"
    },
    {
     "do": "On the Overview tab, select Change plan details",
     "expect": "Downgrade to Free"
    },
    {
     "do": "Select Downgrade to Free and choose whether the change takes effect immediately or on your next renewal date, then click Continue to Checkout",
     "expect": "the downgrade details"
    },
    {
     "do": "Review the downgrade details, then click Downgrade Slack",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Immediately or on the next renewal date, whichever you choose; paid features end when the change takes effect",
   "notice": null,
   "refund": "None documented for downgrading to Free: the help article mentions Slack credits only when downgrading from Business+ to Pro, and the Slack Terms say fees paid are non-refundable",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s8",
    "s26",
    "s28"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Subscriptions under an Order Form with Slack (Salesforce), such as Enterprise contracts; the Slack Terms are Salesforce's Main Services Agreement plus the Slack Supplemental Terms",
   "who": "The customer that signed the Order Form",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Send Slack (Salesforce) written notice that you won't renew; email is acceptable. Use the notice address the Slack Supplemental Terms give for where your organization is based (US and Canada: Salesforce Tower, 415 Mission Street, San Francisco, CA 94105, attn: VP, Worldwide Sales Operations)",
     "expect": null
    },
    {
     "do": "Send it at least 30 days before the subscription term ends; otherwise, unless your Order Form says differently, the subscription renews for another year",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current subscription term",
   "notice": "Unless the Order Form says otherwise, subscriptions renew automatically for one-year terms unless written notice (email acceptable) is given at least 30 days before the term ends",
   "refund": "Fees paid are non-refundable unless the agreement or Order Form says otherwise",
   "fees": "Payment obligations are non-cancelable, and purchased quantities can't be decreased during the subscription term, unless the Order Form says otherwise",
   "source_ids": [
    "s27",
    "s28",
    "s29",
    "s30",
    "s31",
    "s37"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Downgrade to the Free plan: 90 days of message and file history, up to 10 third-party or custom apps, one-on-one huddles in DMs; content more than a year old is deleted",
   "evidence": "documented",
   "source_ids": [
    "s10",
    "s12",
    "s35",
    "s36"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move from Business+ to Pro: in Manage billing, Change plan details, select Downgrade to Pro, pick a billing cycle and whether it applies now or at your next renewal date. If applicable, unused Business+ time becomes Slack credit, which has no cash value and expires when the paid plan ends",
   "evidence": "documented",
   "source_ids": [
    "s9",
    "s6",
    "s7"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Under the Fair Billing Policy, plans bought on the website (card or self-serve invoice) are credited automatically for members who stop using Slack for over 28 days",
   "evidence": "documented",
   "source_ids": [
    "s23",
    "s24"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Nonprofits: free Pro for workspaces of 250 or fewer members, 85% off above that and on Business+. Education: 85% off Pro or Business+",
   "evidence": "documented",
   "source_ids": [
    "s32",
    "s33"
   ]
  }
 ],
 "export": [
  {
   "data": "Messages and file links from public channels (Free and Pro); Business+ can also export private channels and DMs with approval",
   "how": "A Workspace Owner or Admin clicks Admin in the sidebar, selects Workspace settings, then Security, clicks Import & export data, opens the Export tab, picks a date range and clicks Start Export; an email links to the download",
   "format": "ZIP file of JSON",
   "limits": "Free workspaces can only export links to files from the last 90 days; exporting private channels and DMs needs Business+ or Enterprise and approval",
   "source_ids": [
    "s16",
    "s17",
    "s18",
    "s19",
    "s20",
    "s34"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Paid features last until the downgrade takes effect: immediately, or on the next renewal date if you chose that",
  "data_kept": "On the Free plan, history older than 90 days is hidden (it reappears if you upgrade) and content more than a year old is permanently deleted. Contract customers can request an export within 30 days after the agreement ends; after that Slack may delete Customer Data",
  "you_lose": [
   "Message and file history older than 90 days (hidden), and anything older than a year (deleted)",
   "Group huddles: only one-on-one huddles in DMs",
   "Existing workflows, which stop working",
   "Guest accounts, which are deactivated",
   "Canvases and lists, which become read-only",
   "App installations beyond the Free plan's 10",
   "Slack Connect channels, which disconnect (external partners only in one-on-one DMs)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Downgrading is done in Slack on desktop (Admin, Manage billing)",
   "Downgrading to Free comes with no documented credit or refund, so choosing your next renewal date keeps the paid features until then",
   "Deleting the workspace is separate: only the Primary Owner can do it, and messages and files can't be retrieved afterwards",
   "Once content older than a year is deleted on the Free plan it can't be restored, even by upgrading: export first"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://slack.com/help/articles/48764458651795-Change-or-cancel-your-paid-Slack-plan",
   "title": "Change or cancel your paid Slack plan",
   "publisher": "vendor",
   "quote": "Workspace Owners and members who've upgraded a workspace can switch from the Pro plan to Business+ or downgrade to the Pro or free plan.",
   "supports": "who can downgrade or cancel"
  },
  {
   "id": "s2",
   "url": "https://slack.com/help/articles/48764458651795-Change-or-cancel-your-paid-Slack-plan",
   "title": "Change or cancel your paid Slack plan",
   "publisher": "vendor",
   "quote": "From your desktop, click Admin in the sidebar. If you don't see this option, click your workspace name to access workspace settings instead.",
   "supports": "where the flow starts"
  },
  {
   "id": "s3",
   "url": "https://slack.com/help/articles/48764458651795-Change-or-cancel-your-paid-Slack-plan",
   "title": "Change or cancel your paid Slack plan",
   "publisher": "vendor",
   "quote": "Select Manage billing from the menu. From the Overview tab, select Change plan details.",
   "supports": "the Manage billing and Change plan details steps"
  },
  {
   "id": "s4",
   "url": "https://slack.com/help/articles/48764458651795-Change-or-cancel-your-paid-Slack-plan",
   "title": "Change or cancel your paid Slack plan",
   "publisher": "vendor",
   "quote": "Select Downgrade to Free and decide whether your plan change will take effect immediately or on your next renewal date.",
   "supports": "the Downgrade to Free step and when it takes effect"
  },
  {
   "id": "s5",
   "url": "https://slack.com/help/articles/48764458651795-Change-or-cancel-your-paid-Slack-plan",
   "title": "Change or cancel your paid Slack plan",
   "publisher": "vendor",
   "quote": "Review the downgrade details, then click Downgrade Slack.",
   "supports": "the final confirm step"
  },
  {
   "id": "s6",
   "url": "https://slack.com/help/articles/48764458651795-Change-or-cancel-your-paid-Slack-plan",
   "title": "Change or cancel your paid Slack plan",
   "publisher": "vendor",
   "quote": "If applicable, we'll credit your workspace account with Slack credits equal to the cost of any unused portion of your paid plan.",
   "supports": "credit for unused time"
  },
  {
   "id": "s7",
   "url": "https://slack.com/help/articles/48764458651795-Change-or-cancel-your-paid-Slack-plan",
   "title": "Change or cancel your paid Slack plan",
   "publisher": "vendor",
   "quote": "Credits have no currency or exchange value, are non-transferable and non-refundable, and will expire following the termination of your paid Slack plan.",
   "supports": "credits are non-refundable and expire"
  },
  {
   "id": "s8",
   "url": "https://slack.com/help/articles/48764458651795-Change-or-cancel-your-paid-Slack-plan",
   "title": "Change or cancel your paid Slack plan",
   "publisher": "vendor",
   "quote": "When you switch to the free plan, you'll lose access to the paid features available on your plan.",
   "supports": "paid features end on downgrade"
  },
  {
   "id": "s9",
   "url": "https://slack.com/help/articles/48764458651795-Change-or-cancel-your-paid-Slack-plan",
   "title": "Change or cancel your paid Slack plan",
   "publisher": "vendor",
   "quote": "Select Downgrade to Pro, choose a billing cycle, and whether your plan change will take effect immediately or on your next renewal date.",
   "supports": "downgrading Business+ to Pro"
  },
  {
   "id": "s10",
   "url": "https://slack.com/help/articles/27204752526611-Feature-limitations-on-the-free-version-of-Slack",
   "title": "Feature limitations on the free version of Slack",
   "publisher": "vendor",
   "quote": "limited to the most recent 90 days of message and file history, and all data in your workspace that's more than one year old will be deleted.",
   "supports": "the Free plan's history limits"
  },
  {
   "id": "s11",
   "url": "https://slack.com/help/articles/27204752526611-Feature-limitations-on-the-free-version-of-Slack",
   "title": "Feature limitations on the free version of Slack",
   "publisher": "vendor",
   "quote": "When you upgrade, your messages and files beyond the 90-day limit will be revealed.",
   "supports": "hidden history returns on upgrade"
  },
  {
   "id": "s12",
   "url": "https://slack.com/help/articles/115003205446-Slack-plans-and-features",
   "title": "Slack plans and features",
   "publisher": "vendor",
   "quote": "Messages and files on the Free plan will only be stored for one year.",
   "supports": "Free plan storage limit"
  },
  {
   "id": "s13",
   "url": "https://slack.com/help/articles/27204752526611-Feature-limitations-on-the-free-version-of-Slack",
   "title": "Feature limitations on the free version of Slack",
   "publisher": "vendor",
   "quote": "Existing workflows will stop working when you downgrade, and you won't be able to create new ones",
   "supports": "workflows stop on downgrade"
  },
  {
   "id": "s14",
   "url": "https://slack.com/help/articles/27204752526611-Feature-limitations-on-the-free-version-of-Slack",
   "title": "Feature limitations on the free version of Slack",
   "publisher": "vendor",
   "quote": "any existing guest accounts will be deactivated",
   "supports": "guests are deactivated on downgrade"
  },
  {
   "id": "s15",
   "url": "https://slack.com/help/articles/29414264463635",
   "title": "Updates to message and file history on free workspaces",
   "publisher": "vendor",
   "quote": "It will not be possible to restore messages and files once deletion occurs.",
   "supports": "deleted Free-plan content can't be restored"
  },
  {
   "id": "s16",
   "url": "https://slack.com/help/articles/201658943-Export-your-workspace-data",
   "title": "Export your workspace data",
   "publisher": "vendor",
   "quote": "Workspace Owners and Admins can export messages and file links from public channels in JSON format.",
   "supports": "who can export, what, and the format"
  },
  {
   "id": "s17",
   "url": "https://slack.com/help/articles/201658943-Export-your-workspace-data",
   "title": "Export your workspace data",
   "publisher": "vendor",
   "quote": "Workspaces on the Free plan can only export links to files from the last 90 days.",
   "supports": "the Free plan export limit"
  },
  {
   "id": "s18",
   "url": "https://slack.com/help/articles/201658943-Export-your-workspace-data",
   "title": "Export your workspace data",
   "publisher": "vendor",
   "quote": "Select Workspace settings from the menu, then click Security.",
   "supports": "where exports are made"
  },
  {
   "id": "s19",
   "url": "https://slack.com/help/articles/201658943-Export-your-workspace-data",
   "title": "Export your workspace data",
   "publisher": "vendor",
   "quote": "Click Start Export. We'll send you an email once your export file is ready.",
   "supports": "starting the export and the email"
  },
  {
   "id": "s20",
   "url": "https://slack.com/help/articles/201658943-Export-your-workspace-data",
   "title": "Export your workspace data",
   "publisher": "vendor",
   "quote": "Click Ready for download to access the ZIP file.",
   "supports": "the export format"
  },
  {
   "id": "s21",
   "url": "https://slack.com/help/articles/204067366-Delete-a-workspace",
   "title": "Delete a workspace",
   "publisher": "vendor",
   "quote": "Only the Primary Owner of a workspace can delete it.",
   "supports": "who can delete a workspace"
  },
  {
   "id": "s22",
   "url": "https://slack.com/help/articles/204067366-Delete-a-workspace",
   "title": "Delete a workspace",
   "publisher": "vendor",
   "quote": "Messages and files cannot be retrieved after your workspace is deleted.",
   "supports": "deleting a workspace is permanent"
  },
  {
   "id": "s23",
   "url": "https://slack.com/help/articles/218915077-Slacks-Fair-Billing-Policy",
   "title": "Slack's Fair Billing Policy",
   "publisher": "vendor",
   "quote": "Our Fair Billing Policy applies to Slack plans and add-ons purchased via the Slack website and paid for by credit card or self-serve invoicing.",
   "supports": "which plans the Fair Billing Policy covers"
  },
  {
   "id": "s24",
   "url": "https://slack.com/help/articles/218915077-Slacks-Fair-Billing-Policy",
   "title": "Slack's Fair Billing Policy",
   "publisher": "vendor",
   "quote": "Credits will be deposited to your Slack account for the unused portion of the billing period.",
   "supports": "credits for inactive members"
  },
  {
   "id": "s25",
   "url": "https://slack.com/help/articles/27204752526611-Feature-limitations-on-the-free-version-of-Slack",
   "title": "Feature limitations on the free version of Slack",
   "publisher": "vendor",
   "quote": "converted to read-only and you won't be able to create new ones",
   "supports": "canvases and lists become read-only"
  },
  {
   "id": "s26",
   "url": "https://slack.com/help/articles/360002038947-Supported-payment-methods",
   "title": "Supported payment methods",
   "publisher": "vendor",
   "quote": "Some workspaces can use self-serve invoices to pay for Slack via check or direct deposit.",
   "supports": "self-serve invoice billing"
  },
  {
   "id": "s27",
   "url": "https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf",
   "title": "Main Services Agreement (Salesforce, the Slack Terms)",
   "publisher": "vendor",
   "quote": "will automatically renew for additional one year terms, unless either party gives the other written notice (email acceptable) at least 30 days before the end of the relevant subscription term",
   "supports": "auto-renewal and the 30-day non-renewal notice"
  },
  {
   "id": "s28",
   "url": "https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf",
   "title": "Main Services Agreement (Salesforce, the Slack Terms)",
   "publisher": "vendor",
   "quote": "payment obligations are non-cancelable and fees paid are non-refundable, and (iii) quantities purchased cannot be decreased during the relevant subscription term.",
   "supports": "fees for the rest of the term, and no seat decreases mid-term"
  },
  {
   "id": "s29",
   "url": "https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf",
   "title": "Main Services Agreement (Salesforce, the Slack Terms)",
   "publisher": "vendor",
   "quote": "within 30 days after the effective date of termination or expiration of this Agreement, SFDC will make Customer Data available to Customer for export or download",
   "supports": "the 30-day export window after the agreement ends"
  },
  {
   "id": "s30",
   "url": "https://slack.com/terms-of-service",
   "title": "Main Services Agreement | Legal | Slack",
   "publisher": "vendor",
   "quote": "The Main Services Agreement and the Slack Supplemental Terms (together, the",
   "supports": "the Slack Terms are the Main Services Agreement plus the Supplemental Terms"
  },
  {
   "id": "s31",
   "url": "https://slack.com/slack-supplemental-terms",
   "title": "Slack Supplemental Terms",
   "publisher": "vendor",
   "quote": "the address to which Customer should direct notices",
   "supports": "the notice address depends on where the customer is based"
  },
  {
   "id": "s32",
   "url": "https://slack.com/help/articles/204368833-Apply-for-the-Slack-for-Nonprofits-discount",
   "title": "Apply for the Slack for Nonprofits discount",
   "publisher": "vendor",
   "quote": "We offer workspaces with 250 or fewer members a free upgrade, and an 85% discount for workspaces above that size.",
   "supports": "the nonprofit discount"
  },
  {
   "id": "s33",
   "url": "https://slack.com/help/articles/206646877-Apply-for-the-Slack-for-Education-discount",
   "title": "Apply for the Slack for Education discount",
   "publisher": "vendor",
   "quote": "The Slack for Education program offers an 85% discount on our Pro or Business+ plans.",
   "supports": "the education discount"
  },
  {
   "id": "s34",
   "url": "https://slack.com/help/articles/29414264463635",
   "title": "Updates to message and file history on free workspaces",
   "publisher": "vendor",
   "quote": "Workspaces on the free version of Slack can export data.",
   "supports": "Free workspaces can export"
  },
  {
   "id": "s35",
   "url": "https://slack.com/help/articles/27204752526611-Feature-limitations-on-the-free-version-of-Slack",
   "title": "Feature limitations on the free version of Slack",
   "publisher": "vendor",
   "quote": "On the free version of Slack, you'll be limited to 10 third-party or custom app installations.",
   "supports": "the Free plan's app limit"
  },
  {
   "id": "s36",
   "url": "https://slack.com/help/articles/27204752526611-Feature-limitations-on-the-free-version-of-Slack",
   "title": "Feature limitations on the free version of Slack",
   "publisher": "vendor",
   "quote": "Once you downgrade from a paid plan, you'll be limited to one-on-one huddles in DMs.",
   "supports": "huddles on the Free plan"
  },
  {
   "id": "s37",
   "url": "https://slack.com/slack-supplemental-terms",
   "title": "Slack Supplemental Terms",
   "publisher": "vendor",
   "quote": "Salesforce Tower, 415 Mission Street, San Francisco, CA 94105, attn: VP, Worldwide Sales Operations",
   "supports": "the notice address for customers in the US and Canada"
  },
  {
   "id": "s38",
   "url": "https://slack.com/help/articles/27204752526611-Feature-limitations-on-the-free-version-of-Slack",
   "title": "Feature limitations on the free version of Slack",
   "publisher": "vendor",
   "quote": "Slack Connect channels will disconnect, and you'll be limited to working with external partners one-on-one, in DMs.",
   "supports": "Slack Connect channels disconnect on the Free plan"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Slack's help pages on payment methods, upgrading and changing plans don't mention Apple App Store or Google Play in-app purchases, so no app-store route was added",
   "What the billing page shows after a downgrade (the confirmation) is not documented",
   "How Enterprise customers cancel in practice (account team, notice address) is not in the help center; the contract route rests on the Main Services Agreement"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Downgrade to Free: removed the Slack-credit refund; the help article gives credits only for Business+ to Pro (moved there)",
    "Summary and tip rewritten to match: no documented refund when downgrading to Free",
    "Contract route: added the US and Canada notice address from the Supplemental Terms",
    "Added Slack Connect channels disconnecting to what you lose",
    "MSA quotes re-read: renewal, fees and 30-day export clauses match"
   ]
  }
 },
 "delete_account": {
  "url": "https://my.slack.com/account/settings",
  "difficulty": "hard",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "stackcut": {
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  "name": "Slack",
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    "id": "replace-slack",
    "title": "Team chat",
    "best_year_one_net": 80
   }
  ]
 },
 "page": "https://stackcut.io/cancel/slack",
 "json": "https://stackcut.io/exits/slack.json",
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   {
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    "checked_on": "2026-09-29",
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     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}