{
 "id": "slab",
 "name": "Slab",
 "category": "productivity",
 "website": "https://slab.com",
 "domains": [
  "slab.com"
 ],
 "summary": "A Slab admin cancels on the Billing page: Cancel under Danger zone, give a reason, Confirm. You can keep writing until the next billing date; then all posts become read-only. Gotcha: deleting the team (only after cancelling) deletes all content, so export Markdown or Docx first.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Cancel the subscription",
   "applies_to": "Paid Slab plans (Startup and Business, monthly or annual)",
   "who": "A Slab admin",
   "method": "self_serve",
   "start_url": "https://slab.com/app/admin/billing",
   "steps": [
    {
     "do": "Open the Billing page (in Team settings, click Billing in the left sidebar)",
     "expect": "Danger zone"
    },
    {
     "do": "Click the Cancel button under Danger zone",
     "expect": "a request for your reason for canceling"
    },
    {
     "do": "Give a reason for canceling, then click Confirm",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription is cancelled at once and won't be charged again; you can keep writing and editing posts until your next billing date, then all posts become read-only",
   "notice": null,
   "refund": "Slab's pricing page offers a 30-day money-back guarantee; otherwise its Terms say you won't receive refunds if you cancel your account",
   "fees": null,
   "source_ids": [
    "b1",
    "b2",
    "b3",
    "b4",
    "b5",
    "b6",
    "b7",
    "b8",
    "b31"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Delete the team",
   "applies_to": "A Slab team you want removed entirely",
   "who": "A user who can open Team settings (the article doesn't name the role)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Cancel any active subscription first: in Team settings, click Billing, then the Cancel subscription button under Danger zone",
     "expect": null
    },
    {
     "do": "Export your content if you need it",
     "expect": null
    },
    {
     "do": "Click your team name in the top-left corner of the sidebar, then Team settings in the dropdown menu",
     "expect": null
    },
    {
     "do": "Click Import & Export in the left sidebar and scroll down to the Danger zone",
     "expect": "Delete team"
    },
    {
     "do": "Click the Delete team button and confirm",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "All your content is deleted",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "b9",
    "b10",
    "b11",
    "b12",
    "b13",
    "b14",
    "b15",
    "b16"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Enterprise agreement",
   "applies_to": "Slab Enterprise, which is custom-priced through Slab's sales team",
   "who": "Your organization, through Slab's sales team",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact Slab's sales team at sales@slab.com and follow the renewal and termination terms in your Enterprise agreement",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "b32"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan covers up to 10 users",
   "evidence": "documented",
   "source_ids": [
    "b17"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move from Business to Startup: click Edit next to your plan on the Billing page, pick the plan and a monthly or annual option, then Save. Premium integrations stop working on Startup",
   "evidence": "documented",
   "source_ids": [
    "b18",
    "b19",
    "b20",
    "b21"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "You're billed for the number of users who can log into Slab, and admins can deactivate users at any time, so fewer users means a smaller bill",
   "evidence": "documented",
   "source_ids": [
    "b22"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "The Startup plan is free for nonprofits and educational use",
   "evidence": "documented",
   "source_ids": [
    "b23"
   ]
  }
 ],
 "export": [
  {
   "data": "All published posts and topics",
   "how": "An admin clicks the team name in the top left, then Team Settings, the Import & Export tab, and Download next to Published Posts; choose a file type and which kinds of topics, then click Download. A download link arrives by email",
   "format": "Markdown or Docx",
   "limits": "Admins only; secret topics they aren't part of and drafts aren't included. The email can take several minutes",
   "source_ids": [
    "b24",
    "b25",
    "b26",
    "b27",
    "b28"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Editing continues until your next billing date; after that, all posts are read-only",
  "data_kept": "Posts stay read-only after the billing date. Deleting the team deletes all content; Slab doesn't state a retention period",
  "you_lose": [
   "Writing and editing: all posts become read-only after the next billing date",
   "All content, if you delete the team",
   "Premium integrations, if you move from Business to Startup"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "Slab asks for a reason for canceling before you click Confirm",
  "tips": [
   "Cancel the subscription before deleting the team: the team can't be deleted while a subscription is active",
   "Export before deleting the team: all content is deleted",
   "Slab's Terms make you responsible for exporting your content before your account ends",
   "Plans can be paid by card or ACH invoice"
  ]
 },
 "sources": [
  {
   "id": "b1",
   "url": "https://help.slab.com/en/articles/3412482-managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "Slab admins can change your Slab plan type, update credit card information, change who receives billing emails, and cancel your account.",
   "supports": "admins manage billing"
  },
  {
   "id": "b2",
   "url": "https://help.slab.com/en/articles/3412482-managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "Click the Cancel button under the Danger zone on the Billing page.",
   "supports": "the cancel step"
  },
  {
   "id": "b3",
   "url": "https://help.slab.com/en/articles/3412482-managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "Provide a reason for canceling your subscription.",
   "supports": "the reason prompt"
  },
  {
   "id": "b4",
   "url": "https://help.slab.com/en/articles/3412482-managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "You can continue to write and edit posts up until your next billing date.",
   "supports": "when access changes"
  },
  {
   "id": "b5",
   "url": "https://help.slab.com/en/articles/3412482-managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "all of your posts will become read-only",
   "supports": "what happens after the billing date"
  },
  {
   "id": "b6",
   "url": "https://slab.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "We offer a 30-day money-back guarantee. No questions asked.",
   "supports": "the money-back guarantee"
  },
  {
   "id": "b7",
   "url": "https://slab.com/terms/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "You will not receive any refunds if you cancel your account.",
   "supports": "no refunds otherwise"
  },
  {
   "id": "b8",
   "url": "https://help.slab.com/en/articles/6630789-delete-your-slab-team",
   "title": "Delete your Slab team",
   "publisher": "vendor",
   "quote": "In Team settings, click on Billing in the left sidebar",
   "supports": "how to reach the Billing page"
  },
  {
   "id": "b9",
   "url": "https://help.slab.com/en/articles/6630789-delete-your-slab-team",
   "title": "Delete your Slab team",
   "publisher": "vendor",
   "quote": "if you still have an active subscription, you must cancel it before deleting your team",
   "supports": "cancel before deleting"
  },
  {
   "id": "b10",
   "url": "https://help.slab.com/en/articles/6630789-delete-your-slab-team",
   "title": "Delete your Slab team",
   "publisher": "vendor",
   "quote": "Under Danger zone, click the Cancel subscription button",
   "supports": "the cancel button's label in Team settings"
  },
  {
   "id": "b11",
   "url": "https://help.slab.com/en/articles/6630789-delete-your-slab-team",
   "title": "Delete your Slab team",
   "publisher": "vendor",
   "quote": "Click your team name in the top-left corner of the sidebar",
   "supports": "where deletion starts"
  },
  {
   "id": "b12",
   "url": "https://help.slab.com/en/articles/6630789-delete-your-slab-team",
   "title": "Delete your Slab team",
   "publisher": "vendor",
   "quote": "Click Team settings in the dropdown menu",
   "supports": "opening Team settings"
  },
  {
   "id": "b13",
   "url": "https://help.slab.com/en/articles/6630789-delete-your-slab-team",
   "title": "Delete your Slab team",
   "publisher": "vendor",
   "quote": "Click Import & Export in the left sidebar",
   "supports": "where the delete button is"
  },
  {
   "id": "b14",
   "url": "https://help.slab.com/en/articles/6630789-delete-your-slab-team",
   "title": "Delete your Slab team",
   "publisher": "vendor",
   "quote": "Scroll down to the Danger zone",
   "supports": "the Danger zone section"
  },
  {
   "id": "b15",
   "url": "https://help.slab.com/en/articles/6630789-delete-your-slab-team",
   "title": "Delete your Slab team",
   "publisher": "vendor",
   "quote": "Click the Delete team button",
   "supports": "the delete step"
  },
  {
   "id": "b16",
   "url": "https://help.slab.com/en/articles/6630789-delete-your-slab-team",
   "title": "Delete your Slab team",
   "publisher": "vendor",
   "quote": "all your content will be deleted",
   "supports": "what deleting the team does"
  },
  {
   "id": "b17",
   "url": "https://slab.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Up to 10 Users",
   "supports": "the Free plan's user limit"
  },
  {
   "id": "b18",
   "url": "https://help.slab.com/en/articles/3412482-managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "Click the Edit button next to your current plan on the Billing page.",
   "supports": "how to change plans"
  },
  {
   "id": "b19",
   "url": "https://help.slab.com/en/articles/3412482-managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "Select a new plan and choose a monthly or annual billing option.",
   "supports": "choosing the new plan"
  },
  {
   "id": "b20",
   "url": "https://help.slab.com/en/articles/3412482-managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "If you are downgrading from Business to Startup",
   "supports": "downgrading from Business to Startup"
  },
  {
   "id": "b21",
   "url": "https://help.slab.com/en/articles/3412482-managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "premium integrations will no longer work",
   "supports": "what you lose on Startup"
  },
  {
   "id": "b22",
   "url": "https://slab.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "You will be billed for the number of users who can log into Slab. Admins may deactivate users at any time.",
   "supports": "how users are billed"
  },
  {
   "id": "b23",
   "url": "https://slab.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Yes! Slab's Startup plan is free for non-profits and educational use.",
   "supports": "the nonprofit and education offer"
  },
  {
   "id": "b24",
   "url": "https://help.slab.com/en/articles/2271952-export-or-download-your-content",
   "title": "Export or download your content",
   "publisher": "vendor",
   "quote": "Admins can export a copy of all published posts and topics in Slab.",
   "supports": "what can be exported, and by whom"
  },
  {
   "id": "b25",
   "url": "https://help.slab.com/en/articles/2271952-export-or-download-your-content",
   "title": "Export or download your content",
   "publisher": "vendor",
   "quote": "Click on the Download next to Published Posts",
   "supports": "the bulk export step"
  },
  {
   "id": "b26",
   "url": "https://help.slab.com/en/articles/2271952-export-or-download-your-content",
   "title": "Export or download your content",
   "publisher": "vendor",
   "quote": "Select the file type (Markdown or Docx) and which kinds of topics to download.",
   "supports": "the export formats"
  },
  {
   "id": "b27",
   "url": "https://help.slab.com/en/articles/2271952-export-or-download-your-content",
   "title": "Export or download your content",
   "publisher": "vendor",
   "quote": "They, however, cannot export secret topics they are not a part of or drafts.",
   "supports": "what the export leaves out"
  },
  {
   "id": "b28",
   "url": "https://help.slab.com/en/articles/2271952-export-or-download-your-content",
   "title": "Export or download your content",
   "publisher": "vendor",
   "quote": "an email will be sent with the download link. This should take several minutes.",
   "supports": "how the export is delivered"
  },
  {
   "id": "b29",
   "url": "https://slab.com/terms/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "You are solely responsible for exporting your Content from the Services prior to termination of your account for any reason",
   "supports": "you must export before your account ends"
  },
  {
   "id": "b30",
   "url": "https://help.slab.com/en/articles/3412482-managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "All plans can be paid via credit card or ACH invoicing. Credit card will be the default",
   "supports": "payment methods"
  },
  {
   "id": "b31",
   "url": "https://help.slab.com/en/articles/3412482-managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "Your subscription will be canceled immediately and will not be charged again.",
   "supports": "cancelling takes effect at once and stops charges"
  },
  {
   "id": "b32",
   "url": "https://slab.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "sales@slab.com",
   "supports": "Enterprise is sold through Slab's sales team"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Renewal, notice and refund terms for Slab Enterprise agreements aren't on Slab's public pages, and the help pages don't say whether teams paying by ACH invoice cancel the same way on the Billing page",
   "Whether deleting a team can be undone, and how long data is kept after cancelling, aren't stated",
   "Slab's help pages don't describe a confirmation email after cancelling"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-06",
   "result": "fixed",
   "notes": [
    "Cancelling takes effect at once and stops future charges (the help page says so); editing still continues until the next billing date",
    "Added an Enterprise route: Enterprise is custom-priced through Slab's sales team",
    "Seat reduction: admins can deactivate users at any time",
    "Replaced a two-word quote with the full sentence saying admins cancel on the Billing page"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/slab",
 "json": "https://stackcut.io/exits/slab.json",
 "evidence": {
  "packet_revision": "90b219ff5af2134d3e10f5a630acf05cf1903a6335e712cd19dbe7e13bbf5167",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "slab--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "slab--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "slab--sales-contract--r3",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}