{
 "id": "siteground",
 "name": "SiteGround",
 "category": "developer_tools",
 "website": "https://www.siteground.com",
 "domains": [
  "siteground.com"
 ],
 "summary": "In the Client Area, open Services, Hosting, Settings and the three-dot menu: Renewal Settings turns auto-renewal off, Cancel ends the plan now or at expiry. Money back within 30 days (shared) or 14 (cloud). Gotcha: domains aren't cancelled with hosting, and a promotional domain's fee may be charged on cancelling.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Turn off auto-renewal",
   "applies_to": "Shared and cloud hosting plans billed by SiteGround",
   "who": "The account holder, in the SiteGround Client Area",
   "method": "self_serve",
   "start_url": "https://my.siteground.com",
   "steps": [
    {
     "do": "In the Client Area, go to Services, then Hosting, and click Settings next to the plan",
     "expect": null
    },
    {
     "do": "Click the kebab (three-dot) menu and choose Renewal Settings",
     "expect": "the Autorenewal Off/On toggle"
    },
    {
     "do": "Switch the Autorenewal toggle off",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The plan isn't renewed. After it expires, the expired account is kept for up to 30 days (Shared) or 7-14 days (Cloud), when you can still renew it in the Client Area; then it is terminated, with a backup kept for up to 60 days",
   "notice": "Plans with a 12-month or longer renewal period auto-renew 15 days before they expire; monthly plans 5 days before. SiteGround sends early reminders about the upcoming renewal",
   "refund": "For a renewal already paid, cancel within 30 days of the payment: a full refund if the renewal term hasn't started, or the renewal fee minus the first month's fee if it has",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s15",
    "s16",
    "s17",
    "s30",
    "s31",
    "s32",
    "s33"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Cancel now or at expiry",
   "applies_to": "Shared and cloud hosting plans, including new orders inside the money-back period",
   "who": "The account holder, in the SiteGround Client Area",
   "method": "self_serve",
   "start_url": "https://my.siteground.com",
   "steps": [
    {
     "do": "In the Client Area, go to Services, then Hosting, and click Settings next to the plan",
     "expect": null
    },
    {
     "do": "Click the kebab (three-dot) menu on the right and choose Cancel",
     "expect": null
    },
    {
     "do": "Choose the cancellation date: now, or upon expiration",
     "expect": null
    },
    {
     "do": "Click Continue and complete the remaining steps",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Cancel now: the account is suspended as soon as the request is confirmed and its websites and data are removed. Upon expiration: the account is suspended 24 hours after its expiration date. Either way, a copy is kept up to 60 days (Shared) or 7-14 days (Cloud), then deleted",
   "notice": null,
   "refund": "New hosting orders: 30-day money-back guarantee on shared plans, 14 days on cloud, from activation. Renewals: cancel within 30 days of the payment for a full refund if the term hasn't started, or the fee minus the first month if it has. Domain fees aren't refundable and may be charged on cancelling even if a promotion waived them; paid support and third-party services aren't covered",
   "fees": "Domain name fees waived by a promotion may become due when you cancel",
   "source_ids": [
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s30"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Domains",
   "applies_to": "Domain names registered through SiteGround, including a domain bought with a hosting plan",
   "who": "The account holder, in the SiteGround Client Area",
   "method": "self_serve",
   "start_url": "https://my.siteground.com",
   "steps": [
    {
     "do": "In the Client Area, go to Services, then Domains, and click Settings next to the domain",
     "expect": "Manage My Domain"
    },
    {
     "do": "In Manage My Domain, click the kebab menu and choose Renewal Settings",
     "expect": null
    },
    {
     "do": "Switch the Autorenewal toggle off and click Confirm",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "A domain can't be cancelled directly: it stays active until its expiration date, then expires",
   "notice": null,
   "refund": "Domain name fees are not refundable",
   "fees": null,
   "source_ids": [
    "s18",
    "s19",
    "s9",
    "s20"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Downgrade to a cheaper plan: in Services, Hosting, click Settings, open the kebab menu and choose Downgrade. The unused prepaid amount is converted into time on the new plan",
   "evidence": "documented",
   "source_ids": [
    "s21",
    "s22",
    "s34"
   ]
  }
 ],
 "export": [
  {
   "data": "Full website backups (website files, databases and email)",
   "how": "In Site Tools, open Security, then Backups. With the Premium Backups service, open a backup's Actions menu and choose Download",
   "format": "A single .tar.gz archive",
   "limits": "Downloading backups needs the Premium Backups service. The download link stays available for 24 hours in the Download History tab. SiteGround recommends backing up every site before you cancel, because the websites are deleted",
   "source_ids": [
    "s23",
    "s24",
    "s25",
    "s26",
    "s27",
    "s35"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Immediately with Cancel now; 24 hours after the expiration date when you cancel upon expiration. A plan left to lapse can still be renewed for up to 30 days (Shared) or 7-14 days (Cloud)",
  "data_kept": "After a cancellation, a copy of the account is kept for up to 60 days on Shared plans and 7-14 days on Cloud, then terminated with its backup. After a lapse, a Shared plan's backup is kept up to 60 days and can be restored for a renewal and restoration fee; Cloud files may be kept up to 60 days",
  "you_lose": [
   "All websites on the plan",
   "All additional services on the plan, except domain names and domain-related services"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancellation requests must be made in the Client Area",
   "Cancelling hosting doesn't cancel the domain: turn off the domain's auto-renewal separately, or keep the domain by turning off only the hosting's auto-renewal",
   "All services renew automatically by default",
   "Domain renewal fees are usually separate from the hosting renewal and show under Client Area, Billing, Renewals"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.siteground.com/kb/how_to_stop_the_automatic_billing_for_my_plan",
   "title": "How to stop the automatic billing for my hosting plan?",
   "publisher": "vendor",
   "quote": "Stopping the automatic billing means that we won't be able to bill you for your plan and it won't be renewed.",
   "supports": "what turning off auto-renewal does"
  },
  {
   "id": "s2",
   "url": "https://www.siteground.com/kb/how_to_stop_the_automatic_billing_for_my_plan",
   "title": "How to stop the automatic billing for my hosting plan?",
   "publisher": "vendor",
   "quote": "The plans with 12+ months hosting renewal period are auto-renewed 15 days prior to their expiration.",
   "supports": "renewal timing for yearly plans; the steps (Services, Hosting, Settings, kebab menu, Renewal Settings, Autorenewal toggle)"
  },
  {
   "id": "s3",
   "url": "https://www.siteground.com/kb/will-billed-renewal",
   "title": "When will I be billed for renewal?",
   "publisher": "vendor",
   "quote": "Monthly renewal plans are auto-renewed 5 days prior to their expiration date.",
   "supports": "renewal timing for monthly plans"
  },
  {
   "id": "s4",
   "url": "https://www.siteground.com/kb/if_i_do_no_renew_my_account_will_my_website_be_terminated_al",
   "title": "Will I lose my files if I don't renew my hosting?",
   "publisher": "vendor",
   "quote": "If you do not renew your hosting, the expired account will be kept for a maximum of 30 calendar days for Shared plans and between 7-14 days for Cloud ones.",
   "supports": "the renewal grace period"
  },
  {
   "id": "s5",
   "url": "https://www.siteground.com/kb/how-do-i-cancel-my-hosting",
   "title": "How do I cancel my hosting?",
   "publisher": "vendor",
   "quote": "If you choose to cancel your account immediately, note that the websites for the account and all data for them are immediately removed",
   "supports": "cancelling now removes the websites and data; the steps (Settings, kebab menu, Cancel, cancellation date, Continue)"
  },
  {
   "id": "s6",
   "url": "https://www.siteground.com/kb/terminate-hosting-after-cancellation",
   "title": "Will you terminate my hosting account immediately after I cancel it?",
   "publisher": "vendor",
   "quote": "If you choose the cancel now option, the account will be suspended immediately after receiving the confirmation to your cancellation request.",
   "supports": "when Cancel now takes effect"
  },
  {
   "id": "s7",
   "url": "https://www.siteground.com/kb/terminate-hosting-after-cancellation",
   "title": "Will you terminate my hosting account immediately after I cancel it?",
   "publisher": "vendor",
   "quote": "If you request cancellation upon expiration, your hosting account will be suspended 24 hours after its expiration date.",
   "supports": "when cancellation upon expiration takes effect"
  },
  {
   "id": "s8",
   "url": "https://www.siteground.com/kb/terminate-hosting-after-cancellation",
   "title": "Will you terminate my hosting account immediately after I cancel it?",
   "publisher": "vendor",
   "quote": "A copy of the account will be kept for a maximum of 60 calendar days for Shared plans and between 7-14 days for Cloud ones.",
   "supports": "how long a copy is kept"
  },
  {
   "id": "s9",
   "url": "https://www.siteground.com/kb/do_i_get_a_refund",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "Domain name fees are not refundable and may be due upon cancellation even if waived initially as part of a special promotion.",
   "supports": "domain fees and promotional domains"
  },
  {
   "id": "s10",
   "url": "https://www.siteground.com/kb/do_i_get_a_refund",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "We do have a 30-day money back guarantee for all of our shared hosting plans and 14 days money back guarantee for cloud hosting plans.",
   "supports": "the money-back windows"
  },
  {
   "id": "s11",
   "url": "https://www.siteground.com/kb/do_i_get_a_refund",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "Service termination requests must be posted through your Client Area.",
   "supports": "where to cancel"
  },
  {
   "id": "s12",
   "url": "https://www.siteground.com/kb/do_i_get_a_refund",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "Initial orders for hosting services are covered within thirty days for Shared Hosting Accounts and Services and within fourteen days for Cloud Hosting Accounts",
   "supports": "money back covers initial orders, counted from activation"
  },
  {
   "id": "s13",
   "url": "https://www.siteground.com/kb/do_i_get_a_refund",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "Paid Support or Third Party Services are not covered by the money back guarantee.",
   "supports": "exclusions"
  },
  {
   "id": "s14",
   "url": "https://www.siteground.com/kb/canceling-hosting-plan-will-related-extra-services-canceled",
   "title": "When canceling a hosting plan, will related extra services be canceled too?",
   "publisher": "vendor",
   "quote": "When you cancel your plan, all websites will be deleted and all additional services will be canceled, except for the domain names and domain related services with this plan.",
   "supports": "what cancelling ends, and that domains continue"
  },
  {
   "id": "s15",
   "url": "https://www.siteground.com/kb/do_i_get_a_refund",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "We can issue a full refund for renewals of refundable services if cancellation is requested within 30 days from the date we receive the renewal payment",
   "supports": "full refund of a renewal before its term starts"
  },
  {
   "id": "s16",
   "url": "https://www.siteground.com/kb/do_i_get_a_refund",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "In such case we will refund the renewal fees less the fees due for the first month of the renewal term.",
   "supports": "partial refund once the renewal term has started"
  },
  {
   "id": "s17",
   "url": "https://www.siteground.com/kb/if_i_do_no_renew_my_account_will_my_website_be_terminated_al",
   "title": "Will I lose my files if I don't renew my hosting?",
   "publisher": "vendor",
   "quote": "After the grace renewal period passes, the account will be terminated but a backup copy of it will be kept for up to 60 days on Shared plans",
   "supports": "the backup kept after a lapse (restorable for a fee)"
  },
  {
   "id": "s18",
   "url": "https://www.siteground.com/kb/how-to-cancel-my-domain",
   "title": "How to Cancel my Domain?",
   "publisher": "vendor",
   "quote": "stop the automatic renewal of the domain name, and it will remain active until its expiration date.",
   "supports": "domains can't be cancelled, only left to expire"
  },
  {
   "id": "s19",
   "url": "https://www.siteground.com/kb/domain-auto-renewal",
   "title": "How to switch on/off domain auto renewals?",
   "publisher": "vendor",
   "quote": "Autorenewal Off/On toggle button to enable/disable the auto-renewal",
   "supports": "the domain steps (Services, Domains, Settings, Manage My Domain, Renewal Settings, Confirm)"
  },
  {
   "id": "s20",
   "url": "https://www.siteground.com/kb/_now_i_just_want_to_renew_domain_name_and_cancel_my_plan",
   "title": "Can I renew my domain name with you only and let the hosting plan expire?",
   "publisher": "vendor",
   "quote": "To keep a domain without the hosting, you can disable the auto-renewal only for the hosting plan",
   "supports": "keeping the domain while the hosting lapses"
  },
  {
   "id": "s21",
   "url": "https://www.siteground.com/kb/downgrade-hosting-plan",
   "title": "How to Downgrade My Hosting Plan?",
   "publisher": "vendor",
   "quote": "Select the Downgrade option from there.",
   "supports": "the downgrade option in the plan's kebab menu"
  },
  {
   "id": "s22",
   "url": "https://www.siteground.com/kb/lose-prepaid-amount-change-plan",
   "title": "Do I lose my prepaid amount when I change my plan?",
   "publisher": "vendor",
   "quote": "We will calculate the remaining amount of your current plan and add it to your new plan, if applicable.",
   "supports": "the prepaid amount carries over"
  },
  {
   "id": "s23",
   "url": "https://www.siteground.com/kb/backup-service",
   "title": "How to use the Backup service in Site Tools?",
   "publisher": "vendor",
   "quote": "To access the Backups tool, go to your website's Site Tools > Security > Backups",
   "supports": "where backups are"
  },
  {
   "id": "s24",
   "url": "https://www.siteground.com/kb/backup-service",
   "title": "How to use the Backup service in Site Tools?",
   "publisher": "vendor",
   "quote": "For sites with the Premium Backups service, all backups can be downloaded as files.",
   "supports": "downloads need Premium Backups (Actions menu, Download)"
  },
  {
   "id": "s25",
   "url": "https://www.siteground.com/kb/backup-service",
   "title": "How to use the Backup service in Site Tools?",
   "publisher": "vendor",
   "quote": "The backup system generates a single .tar.gz archive.",
   "supports": "the format"
  },
  {
   "id": "s26",
   "url": "https://www.siteground.com/kb/backup-service",
   "title": "How to use the Backup service in Site Tools?",
   "publisher": "vendor",
   "quote": "Once generated, your download link will be available for 24 hours in the Download History tab.",
   "supports": "the download window"
  },
  {
   "id": "s27",
   "url": "https://www.siteground.com/kb/website-get-deleted-cancel-hosting-plan",
   "title": "Does my website get deleted when I cancel my hosting plan?",
   "publisher": "vendor",
   "quote": "Your website gets deleted when you cancel your hosting plan.",
   "supports": "back up before cancelling"
  },
  {
   "id": "s28",
   "url": "https://www.siteground.com/kb/additional-services-renew-automatically",
   "title": "Do additional services renew automatically?",
   "publisher": "vendor",
   "quote": "All services are set to renew automatically by default for your convenience.",
   "supports": "everything auto-renews by default"
  },
  {
   "id": "s29",
   "url": "https://www.siteground.com/kb/does_renewal_of_my_hosting_include_domain_renewal",
   "title": "Does the renewal of my web hosting plan include a renewal of my primary domain name?",
   "publisher": "vendor",
   "quote": "Domain names renewal fees are normally NOT included in the hosting renewal fees.",
   "supports": "domains renew separately"
  },
  {
   "id": "s30",
   "url": "https://www.siteground.com/kb/do_i_get_a_refund",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "partial refund for renewals of refundable services if cancellation is requested within 30 days from the date we receive the renewal payment and the renewal term has started",
   "supports": "the partial renewal refund also needs the 30-day window"
  },
  {
   "id": "s31",
   "url": "https://www.siteground.com/kb/if_i_do_no_renew_my_account_will_my_website_be_terminated_al",
   "title": "Will I lose my files if I don't renew my hosting?",
   "publisher": "vendor",
   "quote": "After Cloud plan is terminated, we may keep the files for up to 60 days.",
   "supports": "Cloud files after a lapse"
  },
  {
   "id": "s32",
   "url": "https://www.siteground.com/kb/if_i_do_no_renew_my_account_will_my_website_be_terminated_al",
   "title": "Will I lose my files if I don't renew my hosting?",
   "publisher": "vendor",
   "quote": "During this period you will be able to list and renew the expired hosting account from your Client Area.",
   "supports": "renewing during the grace period"
  },
  {
   "id": "s33",
   "url": "https://www.siteground.com/kb/how_to_stop_the_automatic_billing_for_my_plan",
   "title": "How to stop the automatic billing for my hosting plan?",
   "publisher": "vendor",
   "quote": "send early reminders about the upcoming renewal",
   "supports": "renewal reminders"
  },
  {
   "id": "s34",
   "url": "https://www.siteground.com/kb/lose-prepaid-amount-change-plan",
   "title": "Do I lose my prepaid amount when I change my plan?",
   "publisher": "vendor",
   "quote": "we will determine how many days of your new plan are covered by the remaining amount",
   "supports": "prepaid amount becomes time on the new plan"
  },
  {
   "id": "s35",
   "url": "https://www.siteground.com/kb/backup-service",
   "title": "How to use the Backup service in Site Tools?",
   "publisher": "vendor",
   "quote": "This is done from the backup's Actions menu > Download.",
   "supports": "the download step"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "No confirmation email or on-screen confirmation is documented for cancelling or turning off auto-renewal",
   "Whether the Cancel flow asks for a reason or shows an offer before the final step isn't documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Renewal refunds: both the full and the partial refund need the request within 30 days of the renewal payment (the packet implied the partial refund had no deadline)",
    "Auto-renewal off: removed a 24-hour suspension the help gives only for 'cancel upon expiration'; a lapsed plan can be renewed for 30 days (Shared) or 7-14 days (Cloud)",
    "Notice: SiteGround sends early renewal reminders",
    "After a lapse, Cloud files may be kept up to 60 days",
    "Export: backups include email; download is from the backup's Actions menu"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/siteground",
 "json": "https://stackcut.io/exits/siteground.json",
 "evidence": {
  "packet_revision": "1b0c788ad829dfc42c0ea730a726d8ab4109a3aa84f2370d14a8434e0df99807",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "siteground--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "siteground--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "siteground--direct-web--r3",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}