{
 "id": "siriusxm",
 "name": "SiriusXM",
 "category": "music_audio",
 "website": "https://www.siriusxm.com",
 "domains": [
  "siriusxm.com"
 ],
 "summary": "Cancel a SiriusXM-billed plan in the Online Account Center's Subscriptions tab, by chat, or by calling 866-635-8641, at least 24 hours before renewal; it ends with the billing period, without refunds except early-cancel windows. Apple, Google Play, Roku and T-Mobile billing are cancelled with them.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Subscriptions and trials bought directly from SiriusXM (by phone with an agent, on siriusxm.com or by mail), including in-car and streaming plans",
   "who": "The account holder (sign in)",
   "method": "self_serve",
   "start_url": "https://care.siriusxm.com/account/manage/dashboard",
   "steps": [
    {
     "do": "Sign in to the SiriusXM Online Account Center",
     "expect": "Subscriptions"
    },
    {
     "do": "Go to the Subscriptions tab and cancel the subscription (or use Chat with an agent, or call 866-635-8641)",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current billing period; a monthly plan cancelled within 7 days of its start, or a quarterly or annual plan cancelled within 30 days of its start or renewal, ends immediately; a free trial may end immediately",
   "notice": "Cancel at least 24 hours before the renewal date",
   "refund": "No refunds or credits for partial periods, except a pro-rata refund, if requested, inside those 7-day (monthly) and 30-day (quarterly or annual) windows",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Subscriptions bought in the SiriusXM app on an iPhone or iPad (billed through Apple)",
   "who": "The Apple Account that pays",
   "method": "platform_settings",
   "start_url": "https://account.apple.com/account/manage/section/subscriptions",
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then tap SiriusXM",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription stops at the end of the current billing cycle",
   "notice": "Cancel more than 24 hours before the renewal date, or it might renew",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s11",
    "s12",
    "s13",
    "s19"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Subscriptions bought in the SiriusXM app on an Android device, including Android TV (billed through Google Play)",
   "who": "The Google Account that pays",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to your subscriptions in Google Play, signed in to the Google Account that pays",
     "expect": "Manage"
    },
    {
     "do": "Next to SiriusXM, click Manage, then Cancel subscription",
     "expect": "a confirmation pop-up asking for a reason"
    },
    {
     "do": "Select a reason, then click Continue",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription stops at the end of the current billing cycle",
   "notice": "Cancel more than 24 hours before the renewal date, or it might renew",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s14",
    "s12",
    "s13",
    "s20",
    "s28"
   ]
  },
  {
   "channel": "roku",
   "applies_to": "Subscriptions bought in the SiriusXM app on a Roku device (billed through Roku)",
   "who": "The Roku account that pays",
   "method": "platform_settings",
   "start_url": "https://my.roku.com/subscriptions",
   "steps": [
    {
     "do": "On a computer or phone, go to my.roku.com/subscriptions and sign in to your Roku account (you can't cancel inside the SiriusXM app)",
     "expect": "Active subscriptions"
    },
    {
     "do": "Under Active subscriptions, select SiriusXM",
     "expect": "Manage subscription"
    },
    {
     "do": "Select Manage subscription, then Turn off auto-renew",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep access until your current billing cycle ends",
   "notice": null,
   "refund": "No partial-term refunds",
   "fees": null,
   "source_ids": [
    "s15",
    "s22",
    "s23",
    "s24",
    "s25",
    "s26",
    "s27"
   ]
  },
  {
   "channel": "carrier_or_isp",
   "applies_to": "SiriusXM billed by T-Mobile to a T-Mobile postpaid wireless account (if SiriusXM bills you directly, use the SiriusXM route instead)",
   "who": "The T-Mobile account holder, signed in with a T-Mobile ID",
   "method": "platform_settings",
   "start_url": "https://www.t-mobile.com",
   "steps": [
    {
     "do": "Log in to T-Mobile.com with your T-Mobile ID and, under I want to, choose Manage add-ons",
     "expect": "Manage Add-ons"
    },
    {
     "do": "Select Account and the phone number with the subscription, then Manage Add-ons, and deselect the SiriusXM feature",
     "expect": "Continue"
    },
    {
     "do": "Agree to removing the feature, choose Continue, then on the Review your order page select Agree & Submit",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s17",
    "s21",
    "s18"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Move from the Streaming Platinum Plan to the lower Streaming Music & Entertainment Plan (for Apple billing, change it in your Apple subscriptions; it takes effect at the end of the billing cycle); with Google Play billing there's no switch: cancel Platinum (you can stream until the billing cycle ends), then buy the lower plan",
   "evidence": "documented",
   "source_ids": [
    "s10",
    "s36"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current billing period (immediately inside the early-cancel windows or during a free trial)",
  "data_kept": null,
  "you_lose": [
   "SiriusXM listening in your vehicle and in the app once the subscription ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Uninstalling the app, selling or trading in your vehicle, or not listening does not cancel",
   "Cancelling one subscription does not cancel others on the account",
   "Trial or extended subscriptions included with a vehicle purchase don't auto-renew, so there is nothing to cancel",
   "Chat with an agent and phone (866-635-8641 on the help page; the Customer Agreement lists 1-866-635-2349 for audio plans) are alternatives to the Online Account Center",
   "On a Roku device you can also cancel from the Home screen: highlight SiriusXM, press the Star button, choose Manage subscription, then Turn off auto-renew",
   "T-Mobile billing: in the T-Mobile app go to Account, then Manage Data and Add-ons; if you have trouble, dial 611 from your T-Mobile phone or call 1-800-937-8997",
   "Aviation, Marine, Infotainment and Commercial Fleet plans end on the date SiriusXM receives your request, with a pro-rata refund of prepaid amounts less fees, unless the plan's offer details say otherwise (Aviation/Marine: 1-800-985-9200)",
   "SiriusXM Podcasts+ is a separate subscription: if Supporting Cast powers it, cancel at siriusxm.supportingcast.fm/account"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.siriusxm.com/help/manage-or-cancel-service",
   "title": "How do I manage or cancel my service? (SiriusXM Help)",
   "publisher": "vendor",
   "quote": "To cancel your subscription you can either: Go to the Subscriptions tab in the Online Account Center Chat with an agent now Call 866-635-8641",
   "supports": "the three ways to cancel a direct subscription"
  },
  {
   "id": "s2",
   "url": "https://www.siriusxm.com/customer-agreement",
   "title": "SiriusXM Customer Agreement (3a. Your Right to Cancel)",
   "publisher": "vendor",
   "quote": "You must cancel at least 24 hours before your upcoming renewal date to avoid being automatically renewed and charged for a new Subscription Period.",
   "supports": "the notice before renewal"
  },
  {
   "id": "s3",
   "url": "https://www.siriusxm.com/customer-agreement",
   "title": "SiriusXM Customer Agreement (3b. Audio Subscriptions)",
   "publisher": "vendor",
   "quote": "Your cancellation will become effective at the end of your current Subscription Period (i.e., billing cycle), and no refunds or credits will be given for any partial period",
   "supports": "when it takes effect; no partial refunds"
  },
  {
   "id": "s4",
   "url": "https://www.siriusxm.com/customer-agreement",
   "title": "SiriusXM Customer Agreement (3b. Monthly Billed Audio Plans)",
   "publisher": "vendor",
   "quote": "within seven (7) days of the start date of your Subscription, your Subscription will terminate immediately and any fees paid are eligible for a pro-rata refund, if requested.",
   "supports": "the 7-day window for monthly plans"
  },
  {
   "id": "s5",
   "url": "https://www.siriusxm.com/customer-agreement",
   "title": "SiriusXM Customer Agreement (3b. Non-Monthly Billed Audio Plans)",
   "publisher": "vendor",
   "quote": "If you cancel a non-monthly billed Subscription within thirty (30) days of the start of your Subscription or each subsequent renewal charge, your Subscription will terminate immediately",
   "supports": "the 30-day window for quarterly and annual plans"
  },
  {
   "id": "s6",
   "url": "https://www.siriusxm.com/customer-agreement",
   "title": "SiriusXM Customer Agreement (3b. Non-Monthly Billed Audio Plans)",
   "publisher": "vendor",
   "quote": "fees paid for that Subscription Period are eligible for a pro-rata refund, if requested.",
   "supports": "the refund inside the 30-day window"
  },
  {
   "id": "s7",
   "url": "https://www.siriusxm.com/customer-agreement",
   "title": "SiriusXM Customer Agreement (3a. Your Right to Cancel)",
   "publisher": "vendor",
   "quote": "Cancellations within a free trial period may become effective immediately.",
   "supports": "free trial cancellations"
  },
  {
   "id": "s8",
   "url": "https://www.siriusxm.com/customer-agreement",
   "title": "SiriusXM Customer Agreement (4. How to Cancel)",
   "publisher": "vendor",
   "quote": "Uninstalling our app, selling or trading in your vehicle, or not using the Service (or any part thereof) does not cancel your Subscription.",
   "supports": "what does not cancel"
  },
  {
   "id": "s9",
   "url": "https://www.siriusxm.com/customer-agreement",
   "title": "SiriusXM Customer Agreement (2c. Trial Subscriptions included with a vehicle purchase)",
   "publisher": "vendor",
   "quote": "Subscriptions that are included with the purchase or lease of a vehicle do not automatically renew.",
   "supports": "vehicle-included subscriptions"
  },
  {
   "id": "s10",
   "url": "https://www.siriusxm.com/help/manage-or-cancel-service",
   "title": "How do I manage or cancel my service? (SiriusXM Help)",
   "publisher": "vendor",
   "quote": "To change your plan from the Streaming Platinum Plan to the Streaming Music & Entertainment Plan, open the Settings app on your iOS device",
   "supports": "the cheaper plan"
  },
  {
   "id": "s11",
   "url": "https://www.siriusxm.com/help/manage-or-cancel-service",
   "title": "How do I manage or cancel my service? (SiriusXM Help)",
   "publisher": "vendor",
   "quote": "If you purchased through the SiriusXM app on your iOS device, then your subscription is billed through Apple.",
   "supports": "the Apple route"
  },
  {
   "id": "s12",
   "url": "https://www.siriusxm.com/help/manage-or-cancel-service",
   "title": "How do I manage or cancel my service? (SiriusXM Help)",
   "publisher": "vendor",
   "quote": "Once cancelled, your subscription will stop at the end of the current billing cycle.",
   "supports": "when app store subscriptions end"
  },
  {
   "id": "s13",
   "url": "https://www.siriusxm.com/help/manage-or-cancel-service",
   "title": "How do I manage or cancel my service? (SiriusXM Help)",
   "publisher": "vendor",
   "quote": "If you don't cancel more than 24 hours before your renewal date, your subscription might renew.",
   "supports": "the app store notice"
  },
  {
   "id": "s14",
   "url": "https://www.siriusxm.com/help/manage-or-cancel-service",
   "title": "How do I manage or cancel my service? (SiriusXM Help)",
   "publisher": "vendor",
   "quote": "Subscriptions purchased through the SiriusXM app on your Android device, including Android TV, are billed through Google Play.",
   "supports": "the Google Play route"
  },
  {
   "id": "s15",
   "url": "https://www.siriusxm.com/help/manage-or-cancel-service",
   "title": "How do I manage or cancel my service? (SiriusXM Help)",
   "publisher": "vendor",
   "quote": "To cancel a subscription purchased on Roku, you must go to my.roku.com on your computer or mobile device (you cannot cancel within the SiriusXM app itself).",
   "supports": "the Roku route"
  },
  {
   "id": "s17",
   "url": "https://www.siriusxm.com/help/manage-or-cancel-service",
   "title": "How do I manage or cancel my service? (SiriusXM Help)",
   "publisher": "vendor",
   "quote": "If you are a T-Mobile postpaid wireless customer and are billed by T-Mobile for your SiriusXM subscription you must cancel your service directly with T-Mobile",
   "supports": "the T-Mobile route"
  },
  {
   "id": "s18",
   "url": "https://www.siriusxm.com/help/manage-or-cancel-service",
   "title": "How do I manage or cancel my service? (SiriusXM Help)",
   "publisher": "vendor",
   "quote": "Select Manage Add-ons and deselect the SiriusXM feature. iv. Agree to removing the feature and choose Continue. v. On the Review your order page, select Agree & Submit.",
   "supports": "the T-Mobile steps"
  },
  {
   "id": "s19",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "s20",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.",
   "supports": "the Google Play steps"
  },
  {
   "id": "s21",
   "url": "https://www.siriusxm.com/help/manage-or-cancel-service",
   "title": "How do I manage or cancel my service? (SiriusXM Help)",
   "publisher": "vendor",
   "quote": "Log in to T-Mobile or the T-Mobile app using your T-Mobile ID. Go to the Manage Add-ons page: T-Mobile.com: i. Under the I want to box, choose Manage add-ons",
   "supports": "the first T-Mobile steps"
  },
  {
   "id": "s22",
   "url": "https://support.roku.com/article/208756478",
   "title": "Manage or cancel subscriptions on Roku",
   "publisher": "platform",
   "quote": "Go to my.roku.com/subscriptions",
   "supports": "where the Roku flow starts"
  },
  {
   "id": "s23",
   "url": "https://support.roku.com/article/208756478",
   "title": "Manage or cancel subscriptions on Roku",
   "publisher": "platform",
   "quote": "Under Active subscriptions, select the subscription you want to cancel",
   "supports": "choosing SiriusXM on Roku"
  },
  {
   "id": "s24",
   "url": "https://support.roku.com/article/208756478",
   "title": "Manage or cancel subscriptions on Roku",
   "publisher": "platform",
   "quote": "Select Manage subscription and then select Turn off auto-renew to cancel your subscription.",
   "supports": "the Roku cancel buttons"
  },
  {
   "id": "s25",
   "url": "https://support.roku.com/article/208756478",
   "title": "Manage or cancel subscriptions on Roku",
   "publisher": "platform",
   "quote": "When you cancel your subscription, you'll still have access until your current billing cycle ends.",
   "supports": "when Roku access ends"
  },
  {
   "id": "s26",
   "url": "https://support.roku.com/article/208756478",
   "title": "Manage or cancel subscriptions on Roku",
   "publisher": "platform",
   "quote": "No partial-term refunds are provided.",
   "supports": "Roku refunds"
  },
  {
   "id": "s27",
   "url": "https://support.roku.com/article/208756478",
   "title": "Manage or cancel subscriptions on Roku",
   "publisher": "platform",
   "quote": "Press the Star button on your remote",
   "supports": "cancelling on the Roku device"
  },
  {
   "id": "s28",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "the reason pop-up before the final step"
  },
  {
   "id": "s29",
   "url": "https://www.siriusxm.com/help/manage-or-cancel-service",
   "title": "How do I manage or cancel my service? (SiriusXM Help)",
   "publisher": "vendor",
   "quote": "If you're having trouble, T-Mobile customers can dial 611 from your handset or call 1-800-937-8997 for further assistance.",
   "supports": "T-Mobile help line"
  },
  {
   "id": "s30",
   "url": "https://www.siriusxm.com/help/manage-or-cancel-service",
   "title": "How do I manage or cancel my service? (SiriusXM Help)",
   "publisher": "vendor",
   "quote": "Select Account, Manage Data and Add-ons",
   "supports": "the T-Mobile app path"
  },
  {
   "id": "s31",
   "url": "https://www.siriusxm.com/customer-agreement",
   "title": "SiriusXM Customer Agreement (3c. Aviation, Marine, Infotainment & Commercial Fleet)",
   "publisher": "vendor",
   "quote": "Unless otherwise stated in the offer details for your plan, cancellation or changes for these Plans will be effective on the date we receive your request",
   "supports": "when Aviation, Marine, Infotainment and Commercial Fleet plans end"
  },
  {
   "id": "s32",
   "url": "https://www.siriusxm.com/customer-agreement",
   "title": "SiriusXM Customer Agreement (3c. Aviation, Marine, Infotainment & Commercial Fleet)",
   "publisher": "vendor",
   "quote": "We will refund amounts paid in advance, on a pro-rata basis, less any applicable fees.",
   "supports": "their pro-rata refund"
  },
  {
   "id": "s33",
   "url": "https://www.siriusxm.com/customer-agreement",
   "title": "SiriusXM Customer Agreement (4. How to Cancel)",
   "publisher": "vendor",
   "quote": "Aviation/Marine: 1-800-985-9200",
   "supports": "the Aviation/Marine phone line"
  },
  {
   "id": "s34",
   "url": "https://www.siriusxm.com/customer-agreement",
   "title": "SiriusXM Customer Agreement (4. How to Cancel)",
   "publisher": "vendor",
   "quote": "Podcast+ Subscriptions powered by Supporting Cast can be cancelled via your Podcast+ online account at siriusxm.supportingcast.fm/account.",
   "supports": "cancelling Podcasts+"
  },
  {
   "id": "s35",
   "url": "https://www.siriusxm.com/customer-agreement",
   "title": "SiriusXM Customer Agreement (4. How to Cancel)",
   "publisher": "vendor",
   "quote": "Audio/Infotainment: 1-866-635-2349",
   "supports": "the agreement's phone number for audio plans"
  },
  {
   "id": "s36",
   "url": "https://www.siriusxm.com/help/manage-or-cancel-service",
   "title": "How do I manage or cancel my service? (SiriusXM Help)",
   "publisher": "vendor",
   "quote": "you must cancel your Streaming Platinum plan (although you may continue to stream until your subscription expires at the end of your billing cycle)",
   "supports": "downgrading when Google Play bills you"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "The Customer Agreement lists a different phone number for audio cancellations (1-866-635-2349) than the help page (866-635-8641)",
   "Whether the online, chat or phone flows show retention offers before cancelling is not documented",
   "Plan prices, student and military discounts were not researched"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Roku route: steps now follow Roku's help (Manage subscription, Turn off auto-renew), with effective and refund (s22-s27)",
    "Removed s16, SiriusXM's older Roku wording",
    "Google Play route: added the reason pop-up and Continue step (s28)",
    "Downgrade on Google Play: cancel Platinum, then buy the lower plan (s36)",
    "Tips: agreement phone number (s35), Roku device, T-Mobile app and help line (s29, s30), Aviation/Marine/Infotainment plans (s31-s33), Podcasts+ (s34)"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/siriusxm",
 "json": "https://stackcut.io/exits/siriusxm.json",
 "evidence": {
  "packet_revision": "8bf750310d59fce1c785ff77e86e97699566e667b8e40c26a22a27f13930fce9",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "siriusxm--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "siriusxm--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "siriusxm--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "siriusxm--roku--r4",
    "channel": "roku",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "siriusxm--carrier-or-isp--r5",
    "channel": "carrier_or_isp",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}