{
 "id": "simplepractice",
 "name": "SimplePractice",
 "category": "business_finance",
 "website": "https://www.simplepractice.com",
 "domains": [
  "simplepractice.com"
 ],
 "summary": "Cancel it yourself in Settings, Practice, Plan info, then Cancel account; SimplePractice can't do it for you. Gotcha: cancelling takes effect immediately, permanently deletes the account and its data, and gives no prorated refund, so export client data first.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "SimplePractice subscriptions (Starter, Essential and Plus plans)",
   "who": "You, signed in to your SimplePractice account (SimplePractice can't cancel it for you)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Navigate to Settings > Practice > Plan info and click Cancel account",
     "expect": "a request for your cancellation reason(s)"
    },
    {
     "do": "Select your cancellation reason(s), add any comments, and click Next",
     "expect": "Export Your Data"
    },
    {
     "do": "Click Export Your Data. When the status changes from Processing, select Click here to download (the file is also emailed), open it with the password, check it, save it somewhere secure, and click Next",
     "expect": null
    },
    {
     "do": "Read and acknowledge all statements, type Delete My Account and Data exactly as shown, then click Delete My Account",
     "expect": null
    }
   ],
   "confirm_by": "You can no longer access the account",
   "effective": "Immediately: the account is canceled and you can no longer access it",
   "notice": null,
   "refund": "SimplePractice doesn't offer refunds; cancelling before the billing cycle ends gives no prorated refund",
   "fees": "You remain liable for any charges incurred or unpaid amounts owed to SimplePractice",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s28"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Switch from Essential (from $79/month) or Plus (from $99/month) to Starter (from $49/month) in Settings > Practice > Plan info to keep client records accessible at a lower cost. Starter drops some Essential and Plus features; customizable note templates you created are kept and become available again if you upgrade",
   "evidence": "documented",
   "source_ids": [
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18",
    "s29"
   ]
  },
  {
   "type": "pause",
   "what": "To ask about pausing the account or reducing the plan, submit a help request: SimplePractice's Customer Success team reviews the options available for your account",
   "evidence": "documented",
   "source_ids": [
    "s19"
   ]
  }
 ],
 "export": [
  {
   "data": "Client information",
   "how": "Click Export Your Data (offered during cancellation); when the status changes from Processing, select Click here to download. The file is also emailed to you; open it with the password",
   "format": "A password-protected file",
   "limits": "Client information only: reports, subscription receipts, and client and insurance payment information aren't included and must be exported separately before cancelling. Once the account is deleted, its data can't be recovered",
   "source_ids": [
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s20"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "None: access ends as soon as the cancellation is completed",
  "data_kept": "SimplePractice no longer keeps identifiable data from a cancelled account: PHI is de-identified and anonymized. Its Terms of Service state a retention period of no more than 64 days after termination (SimplePractice says it is updating this)",
  "you_lose": [
   "Access to the account, immediately",
   "All account data, which can't be recovered after deletion",
   "Reports, subscription receipts and payment information you didn't export separately"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The flow asks for your cancellation reason(s), then walks you through exporting data; at any point you can choose Please do not delete my account to stop",
  "tips": [
   "Cancelling deletes the account: once you type Delete My Account and Data and confirm, the account and its data are gone for good",
   "Export client data before cancelling; reports, subscription receipts and payment information need separate exports",
   "SimplePractice support can't cancel the account for you",
   "Coming back later means creating a new account and uploading your exported data",
   "As a covered entity, you're responsible for keeping client records as HIPAA and state and local laws require"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.simplepractice.com/hc/en-us/articles/11462507018253-Canceling-your-SimplePractice-account",
   "title": "Canceling your SimplePractice account",
   "publisher": "vendor",
   "quote": "SimplePractice can't cancel your account for you, per the security requirements outlined in our Terms of Service.",
   "supports": "you must cancel yourself"
  },
  {
   "id": "s2",
   "url": "https://support.simplepractice.com/hc/en-us/articles/11462507018253-Canceling-your-SimplePractice-account",
   "title": "Canceling your SimplePractice account",
   "publisher": "vendor",
   "quote": "Navigate to Settings > Practice > Plan info",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "s3",
   "url": "https://support.simplepractice.com/hc/en-us/articles/11462507018253-Canceling-your-SimplePractice-account",
   "title": "Canceling your SimplePractice account",
   "publisher": "vendor",
   "quote": "Select your cancellation reason(s) and add any additional comments",
   "supports": "the reason step (after Cancel account)"
  },
  {
   "id": "s4",
   "url": "https://support.simplepractice.com/hc/en-us/articles/11462507018253-Canceling-your-SimplePractice-account",
   "title": "Canceling your SimplePractice account",
   "publisher": "vendor",
   "quote": "When you complete the cancellation process, your account is canceled immediately and you'll no longer be able to access your account.",
   "supports": "cancelling takes effect immediately"
  },
  {
   "id": "s5",
   "url": "https://support.simplepractice.com/hc/en-us/articles/11462507018253-Canceling-your-SimplePractice-account",
   "title": "Canceling your SimplePractice account",
   "publisher": "vendor",
   "quote": "If you cancel before the end of your current billing cycle, you won't receive a prorated refund for the remaining time.",
   "supports": "no prorated refund"
  },
  {
   "id": "s6",
   "url": "https://support.simplepractice.com/hc/en-us/articles/115005956266-Subscription-plan-and-pricing-FAQs",
   "title": "Subscription plan and pricing FAQs",
   "publisher": "vendor",
   "quote": "SimplePractice does not offer refunds.",
   "supports": "no refunds"
  },
  {
   "id": "s7",
   "url": "https://support.simplepractice.com/hc/en-us/articles/11462507018253-Canceling-your-SimplePractice-account",
   "title": "Canceling your SimplePractice account",
   "publisher": "vendor",
   "quote": "We strongly recommend exporting your data before canceling. Once your account is deleted, the data in that account can't be recovered.",
   "supports": "export first; deleted data can't be recovered"
  },
  {
   "id": "s8",
   "url": "https://support.simplepractice.com/hc/en-us/articles/11462507018253-Canceling-your-SimplePractice-account",
   "title": "Canceling your SimplePractice account",
   "publisher": "vendor",
   "quote": "After the export is generated, select Click here to download",
   "supports": "downloading the export"
  },
  {
   "id": "s9",
   "url": "https://support.simplepractice.com/hc/en-us/articles/11462507018253-Canceling-your-SimplePractice-account",
   "title": "Canceling your SimplePractice account",
   "publisher": "vendor",
   "quote": "Locate the file on your computer and enter the password to open it",
   "supports": "the export is password-protected"
  },
  {
   "id": "s10",
   "url": "https://support.simplepractice.com/hc/en-us/articles/11462507018253-Canceling-your-SimplePractice-account",
   "title": "Canceling your SimplePractice account",
   "publisher": "vendor",
   "quote": "The data export includes client information only. It doesn't include reports, subscription receipts, or payment information from clients or insurance.",
   "supports": "what the export leaves out"
  },
  {
   "id": "s11",
   "url": "https://support.simplepractice.com/hc/en-us/articles/11462507018253-Canceling-your-SimplePractice-account",
   "title": "Canceling your SimplePractice account",
   "publisher": "vendor",
   "quote": "Type Delete My Account and Data exactly as shown",
   "supports": "the final confirmation"
  },
  {
   "id": "s12",
   "url": "https://support.simplepractice.com/hc/en-us/articles/11462507018253-Canceling-your-SimplePractice-account",
   "title": "Canceling your SimplePractice account",
   "publisher": "vendor",
   "quote": "Click Delete My Account to permanently delete your SimplePractice account and all associated data",
   "supports": "the last click deletes the account and data"
  },
  {
   "id": "s13",
   "url": "https://support.simplepractice.com/hc/en-us/articles/11462507018253-Canceling-your-SimplePractice-account",
   "title": "Canceling your SimplePractice account",
   "publisher": "vendor",
   "quote": "If you're currently on the Essential or Plus plan and want to keep client records accessible during a leave, you can switch to the Starter plan starting at $49/month.",
   "supports": "switching to Starter instead of cancelling"
  },
  {
   "id": "s14",
   "url": "https://support.simplepractice.com/hc/en-us/articles/10116306351885-Preparing-your-SimplePractice-account-for-a-leave-of-absence",
   "title": "Preparing your SimplePractice account for a leave of absence",
   "publisher": "vendor",
   "quote": "If you'd like to keep your account active at a lower cost during your leave, you can switch to the Starter plan for $49/month.",
   "supports": "Starter as a lower-cost option"
  },
  {
   "id": "s15",
   "url": "https://support.simplepractice.com/hc/en-us/articles/115005956266-Subscription-plan-and-pricing-FAQs",
   "title": "Subscription plan and pricing FAQs",
   "publisher": "vendor",
   "quote": "You can view your current plan details and make changes from Settings > Practice > Plan info",
   "supports": "where to change plans"
  },
  {
   "id": "s16",
   "url": "https://support.simplepractice.com/hc/en-us/articles/115005956266-Subscription-plan-and-pricing-FAQs",
   "title": "Subscription plan and pricing FAQs",
   "publisher": "vendor",
   "quote": "Standard pricing starts at $49/month",
   "supports": "the Starter price"
  },
  {
   "id": "s17",
   "url": "https://support.simplepractice.com/hc/en-us/articles/115005956266-Subscription-plan-and-pricing-FAQs",
   "title": "Subscription plan and pricing FAQs",
   "publisher": "vendor",
   "quote": "Standard pricing starts at $79/month",
   "supports": "the Essential price"
  },
  {
   "id": "s18",
   "url": "https://support.simplepractice.com/hc/en-us/articles/115005956266-Subscription-plan-and-pricing-FAQs",
   "title": "Subscription plan and pricing FAQs",
   "publisher": "vendor",
   "quote": "Standard pricing starts at $99/month",
   "supports": "the Plus price"
  },
  {
   "id": "s19",
   "url": "https://support.simplepractice.com/hc/en-us/articles/10116306351885-Preparing-your-SimplePractice-account-for-a-leave-of-absence",
   "title": "Preparing your SimplePractice account for a leave of absence",
   "publisher": "vendor",
   "quote": "If you're considering pausing your account or reducing your subscription plan, you can submit a help request so our Customer Success team can review the options available for your account.",
   "supports": "pausing goes through a help request"
  },
  {
   "id": "s20",
   "url": "https://support.simplepractice.com/hc/en-us/articles/11462507018253-Canceling-your-SimplePractice-account",
   "title": "Canceling your SimplePractice account",
   "publisher": "vendor",
   "quote": "These can be exported separately before canceling.",
   "supports": "reports, receipts and payment information have separate exports"
  },
  {
   "id": "s21",
   "url": "https://support.simplepractice.com/hc/en-us/articles/208631326-Staying-HIPAA-compliant-with-SimplePractice",
   "title": "Staying HIPAA compliant with SimplePractice",
   "publisher": "vendor",
   "quote": "If you decide to cancel your account, you'll no longer be in contract with SimplePractice, and we will no longer retain identifiable data from that account.",
   "supports": "identifiable data isn't kept"
  },
  {
   "id": "s22",
   "url": "https://support.simplepractice.com/hc/en-us/articles/208631326-Staying-HIPAA-compliant-with-SimplePractice",
   "title": "Staying HIPAA compliant with SimplePractice",
   "publisher": "vendor",
   "quote": "All PHI is de-identified according to the Safe Harbor method and fully anonymized, which means it cannot be re-identified or recovered by our team.",
   "supports": "PHI is de-identified"
  },
  {
   "id": "s23",
   "url": "https://support.simplepractice.com/hc/en-us/articles/208631326-Staying-HIPAA-compliant-with-SimplePractice",
   "title": "Staying HIPAA compliant with SimplePractice",
   "publisher": "vendor",
   "quote": "Please note that our Terms of Service currently states a retention period of no more than 64 days after an account is terminated.",
   "supports": "the 64-day retention period"
  },
  {
   "id": "s24",
   "url": "https://support.simplepractice.com/hc/en-us/articles/208631326-Staying-HIPAA-compliant-with-SimplePractice",
   "title": "Staying HIPAA compliant with SimplePractice",
   "publisher": "vendor",
   "quote": "We are in the process of updating this policy and practice.",
   "supports": "the retention policy is being updated"
  },
  {
   "id": "s25",
   "url": "https://support.simplepractice.com/hc/en-us/articles/208631326-Staying-HIPAA-compliant-with-SimplePractice",
   "title": "Staying HIPAA compliant with SimplePractice",
   "publisher": "vendor",
   "quote": "As a covered entity, you're responsible for complying with federal, state, and local data retention laws, including HIPAA.",
   "supports": "record-keeping duties stay with you"
  },
  {
   "id": "s26",
   "url": "https://support.simplepractice.com/hc/en-us/articles/11462507018253-Canceling-your-SimplePractice-account",
   "title": "Canceling your SimplePractice account",
   "publisher": "vendor",
   "quote": "At any point, you can select Please do not delete my account to stop the cancellation process and return to your account.",
   "supports": "how to back out of the flow"
  },
  {
   "id": "s27",
   "url": "https://support.simplepractice.com/hc/en-us/articles/10116306351885-Preparing-your-SimplePractice-account-for-a-leave-of-absence",
   "title": "Preparing your SimplePractice account for a leave of absence",
   "publisher": "vendor",
   "quote": "If you return in the future, you'll need to create a new SimplePractice account and upload any previously exported data.",
   "supports": "returning means a new account"
  },
  {
   "id": "s28",
   "url": "https://support.simplepractice.com/hc/en-us/articles/115005956266-Subscription-plan-and-pricing-FAQs",
   "title": "Subscription plan and pricing FAQs",
   "publisher": "vendor",
   "quote": "You will not receive any refund of any amounts previously paid and You will remain liable for any charges incurred or unpaid amounts owed by You to SimplePractice",
   "supports": "no refund of amounts paid, and charges owed stay due"
  },
  {
   "id": "s29",
   "url": "https://support.simplepractice.com/hc/en-us/articles/115005956266-Subscription-plan-and-pricing-FAQs",
   "title": "Subscription plan and pricing FAQs",
   "publisher": "vendor",
   "quote": "previously created templates are retained and will become available if you upgrade",
   "supports": "note templates are kept after a downgrade"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Which members of a group practice can cancel the account isn't stated on the cancel page",
   "How SimplePractice's Terms of Service word renewal and termination isn't confirmed; the refund and data-retention facts here come from its help center",
   "Whether add-ons such as ePrescribe stop billing on their own when the account is cancelled isn't described",
   "No App Store or Google Play billing is documented for SimplePractice subscriptions"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the cancel, pricing FAQ, leave-of-absence and HIPAA articles: the steps, immediate effect, no refunds and data handling confirmed",
    "Fees: added that you remain liable for charges incurred or amounts owed (pricing FAQ); the refund quote now matches the page's full sentence",
    "Downgrade: replaced 'upgrading restores them' with what the page says (note templates are kept and return if you upgrade); pause no longer claims there's no self-serve option",
    "SimplePractice's Terms of Service page didn't show its text, so its terms weren't re-checked"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/simplepractice",
 "json": "https://stackcut.io/exits/simplepractice.json",
 "evidence": {
  "packet_revision": "5352d1647c665bfca73f470ed9eeb40749a5f3f8bfd08b5fb8dd3ed25c98de15",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "simplepractice--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}