{
 "id": "signwell",
 "name": "SignWell",
 "category": "productivity",
 "website": "https://www.signwell.com",
 "domains": [
  "signwell.com"
 ],
 "summary": "Only the team owner can cancel: Account Settings, Plans and Billing, Cancel Plan, then confirm. SignWell's help treats this as deleting the account, which permanently removes all documents and data, so download signed PDFs first. Refunds are considered only within 30 days and if nothing was signed.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Cancel Plan (deletes the account)",
   "applies_to": "SignWell web app plans billed by SignWell",
   "who": "The team owner (Admins can't access billing)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Download any documents you need (see export), then click Account Settings in the upper right corner of your Documents list dashboard",
     "expect": "Plans and Billing"
    },
    {
     "do": "Click Plans and Billing",
     "expect": "Cancel Plan"
    },
    {
     "do": "Click Cancel Plan",
     "expect": "a prompt to confirm that you want to delete your account"
    },
    {
     "do": "Confirm that you want to delete your account",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The account is no longer accessible and all data is permanently removed; the help page doesn't say whether this waits for the end of the billing cycle",
   "notice": "Subscriptions renew at the end of each billing cycle unless cancelled",
   "refund": "SignWell generally doesn't refund, but will consider a refund requested within the first 30 days of the subscription if no documents were signed with it",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s7",
    "s8",
    "s9",
    "s11",
    "s12",
    "s13",
    "s14"
   ]
  },
  {
   "channel": "direct_web",
   "label": "By email to support",
   "applies_to": "Any SignWell subscription",
   "who": "The team owner",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email support@signwell.com and ask to cancel the subscription renewal before the current billing cycle ends",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": "Subscriptions renew at the end of each billing cycle unless cancelled",
   "refund": "SignWell generally doesn't refund, but will consider a refund requested within the first 30 days of the subscription if no documents were signed with it",
   "fees": null,
   "source_ids": [
    "s6",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "SignWell has a Free plan for individuals and low volume that needs no credit card: 1 sender, 1 template and 3 documents a month",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s18",
    "s22",
    "s23",
    "s24"
   ]
  },
  {
   "type": "downgrade",
   "what": "Instead of cancelling, change plans in Plans and Billing: click Change, or the link below your plan's description, to downgrade on monthly or yearly billing",
   "evidence": "documented",
   "source_ids": [
    "s15",
    "s16"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual plans save 20% compared with monthly",
   "evidence": "documented",
   "source_ids": [
    "s19"
   ]
  }
 ],
 "export": [
  {
   "data": "Documents, including completed (signed) documents",
   "how": "Open the document, click the drop-down arrow next to Save as and choose PDF Download (documents can also be downloaded from the Documents list); senders and recipients also get an email link to each completed document",
   "format": "PDF",
   "limits": null,
   "source_ids": [
    "s20",
    "s21"
   ]
  }
 ],
 "after_cancel": {
  "access_until": null,
  "data_kept": "None stated: deleting the account permanently removes all of your data",
  "you_lose": [
   "Access to the account",
   "All documents and data in the account"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancel Plan leads to deleting the account, which permanently removes all data: download signed documents as PDFs first",
   "Only the team owner can cancel; Admins can access everything except billing",
   "To pay less without losing documents, change to another plan in Plans and Billing instead of cancelling",
   "Refunds are considered only within 30 days of subscribing and only if nothing was signed with the plan"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.signwell.com/article/242-how-to-delete-your-account",
   "title": "How to Delete Your Account",
   "publisher": "vendor",
   "quote": "To delete your account, click on your Account Settings in the upper right corner of your Document list dashboard:",
   "supports": "where the flow starts"
  },
  {
   "id": "s2",
   "url": "https://help.signwell.com/article/242-how-to-delete-your-account",
   "title": "How to Delete Your Account",
   "publisher": "vendor",
   "quote": "From here, click on \"Plans and Billing\".",
   "supports": "the Plans and Billing step"
  },
  {
   "id": "s3",
   "url": "https://help.signwell.com/article/242-how-to-delete-your-account",
   "title": "How to Delete Your Account",
   "publisher": "vendor",
   "quote": "In this section, you can view the current plan that you're on or opt to cancel by clicking \"Cancel Plan\":",
   "supports": "the Cancel Plan step"
  },
  {
   "id": "s4",
   "url": "https://help.signwell.com/article/242-how-to-delete-your-account",
   "title": "How to Delete Your Account",
   "publisher": "vendor",
   "quote": "The final step is to confirm that you would like to delete your account (keep in mind that this will permanently remove all of your data):",
   "supports": "the confirm step, and that data is removed"
  },
  {
   "id": "s5",
   "url": "https://help.signwell.com/article/242-how-to-delete-your-account",
   "title": "How to Delete Your Account",
   "publisher": "vendor",
   "quote": "Your account will no longer be accessible, and all your data will be lost.",
   "supports": "what you lose"
  },
  {
   "id": "s6",
   "url": "https://help.signwell.com/article/242-how-to-delete-your-account",
   "title": "How to Delete Your Account",
   "publisher": "vendor",
   "quote": "If you require further assistance, please don't hesitate to contact us at support@signwell.com.",
   "supports": "the support address"
  },
  {
   "id": "s7",
   "url": "https://help.signwell.com/article/248-managing-team-members",
   "title": "Managing Team Members",
   "publisher": "vendor",
   "quote": "There can only be one team owner. This person has full access to all systems, including billing and account cancellation.",
   "supports": "the team owner cancels"
  },
  {
   "id": "s8",
   "url": "https://help.signwell.com/article/248-managing-team-members",
   "title": "Managing Team Members",
   "publisher": "vendor",
   "quote": "can access everything except billing",
   "supports": "Admins can't access billing"
  },
  {
   "id": "s9",
   "url": "https://www.signwell.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you or SignWell cancel(s) it.",
   "supports": "auto-renewal"
  },
  {
   "id": "s10",
   "url": "https://www.signwell.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "You may cancel your Subscription renewal either through your online account management page or by contacting the SignWell customer support team.",
   "supports": "the two ways to cancel"
  },
  {
   "id": "s11",
   "url": "https://www.signwell.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "We generally do not issue refunds.",
   "supports": "the refund policy"
  },
  {
   "id": "s12",
   "url": "https://www.signwell.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "a refund request is submitted within the first 30 days of Subscription",
   "supports": "the refund window"
  },
  {
   "id": "s13",
   "url": "https://www.signwell.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "no documents, agreements and other legal instruments were executed using such Subscription",
   "supports": "the no-signed-documents condition for refunds"
  },
  {
   "id": "s14",
   "url": "https://help.signwell.com/article/266-managing-billing-setting",
   "title": "Managing Billing Setting",
   "publisher": "vendor",
   "quote": "To view or update your account plan, view invoices, change card and billing information, or cancel your account, you'll need to navigate to your Account Settings",
   "supports": "billing and cancelling live in Account Settings"
  },
  {
   "id": "s15",
   "url": "https://help.signwell.com/article/266-managing-billing-setting",
   "title": "Managing Billing Setting",
   "publisher": "vendor",
   "quote": "To switch to a different plan, click on the \"Change\" button",
   "supports": "changing plans"
  },
  {
   "id": "s16",
   "url": "https://help.signwell.com/article/266-managing-billing-setting",
   "title": "Managing Billing Setting",
   "publisher": "vendor",
   "quote": "Regardless of whether you are paying monthly or yearly, you can upgrade or downgrade by clicking on the link below your plan's description.",
   "supports": "downgrading on monthly or yearly billing"
  },
  {
   "id": "s17",
   "url": "https://www.signwell.com/",
   "title": "SignWell home page",
   "publisher": "vendor",
   "quote": "Free plan available, no credit card required.",
   "supports": "the Free plan"
  },
  {
   "id": "s18",
   "url": "https://www.signwell.com/",
   "title": "SignWell home page",
   "publisher": "vendor",
   "quote": "Individuals, low volume",
   "supports": "who the Free plan is for"
  },
  {
   "id": "s19",
   "url": "https://www.signwell.com/",
   "title": "SignWell home page",
   "publisher": "vendor",
   "quote": "Save 20% when choosing an annual plan.",
   "supports": "the annual discount"
  },
  {
   "id": "s20",
   "url": "https://help.signwell.com/article/269-downloading-a-document",
   "title": "Downloading a Document",
   "publisher": "vendor",
   "quote": "clicking the drop-down arrow next to \"Save as\" and then clicking on \"PDF Download\"",
   "supports": "how to download a document, and the format"
  },
  {
   "id": "s21",
   "url": "https://help.signwell.com/article/269-downloading-a-document",
   "title": "Downloading a Document",
   "publisher": "vendor",
   "quote": "Both the sender and recipients will get an email with a download link to the completed version of the document",
   "supports": "completed documents are emailed"
  },
  {
   "id": "s22",
   "url": "https://www.signwell.com/pricing/",
   "title": "SignWell pricing",
   "publisher": "vendor",
   "quote": "3 Documents a Month",
   "supports": "Free plan document limit"
  },
  {
   "id": "s23",
   "url": "https://www.signwell.com/pricing/",
   "title": "SignWell pricing",
   "publisher": "vendor",
   "quote": "Limited to 1 sender",
   "supports": "Free plan sender limit"
  },
  {
   "id": "s24",
   "url": "https://www.signwell.com/pricing/",
   "title": "SignWell pricing",
   "publisher": "vendor",
   "quote": "1 Template",
   "supports": "Free plan template limit"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "When access ends after Cancel Plan (at once, or at the end of the billing cycle) is not stated; the help page presents it as deleting the account",
   "Whether the Free plan is offered as a downgrade target could not be confirmed",
   "No bulk export of all documents is documented",
   "API plans (billed separately) and Enterprise contracts were not researched",
   "Whether SignWell sells subscriptions through Apple or Google was not checked"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "partial",
   "notes": [
    "Free plan limits added from the pricing page (1 sender, 1 template, 3 documents a month)",
    "Other route facts re-confirmed; when access ends after Cancel Plan is still undocumented"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "signwell",
  "name": "SignWell",
  "recipes": [
   {
    "id": "replace-signwell",
    "title": "E-signature workflow",
    "best_year_one_net": 382
   }
  ]
 },
 "page": "https://stackcut.io/cancel/signwell",
 "json": "https://stackcut.io/exits/signwell.json",
 "evidence": {
  "packet_revision": "748f7adfffa0ea2d74fd4e95dc893f3dfe647b8f9c08b62c7974c5d2bd3aa942",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "signwell--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "signwell--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
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     "status": "current",
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     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}