{
 "id": "short_io",
 "name": "Short.io",
 "category": "marketing_sales",
 "website": "https://short.io",
 "domains": [
  "short.io"
 ],
 "summary": "Cancel a trial or paid plan by downgrading to the Free plan (Organization Settings, Plan tab, Downgrade, Confirm change) as the account owner. Paid features end immediately, with prorated credit; links keep working within Free limits. Refunds are case by case. Link export must be switched on by support first.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Paid plans (Hobby, Pro, Team, Enterprise) and 7-day trials billed by Short.io",
   "who": "The account owner",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to Short.io and open Organization Settings, then the Plan tab (older help pages: Subscription in the left user panel)",
     "expect": "Change Plan"
    },
    {
     "do": "In Change Plan, click Downgrade below the Free plan",
     "expect": "a confirmation dialog asking you to confirm the change to the new plan and price"
    },
    {
     "do": "Click Confirm change",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Immediately: the Free plan's features and limits apply as soon as you confirm, and existing short links keep working; a mid-cycle change gives a prorated charge or credit for the remaining days",
   "notice": "None; plans renew automatically each month or year until you cancel",
   "refund": "Refund requests are considered case by case at Short.io's discretion; a trial cancelled before it ends is not charged",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s26"
   ],
   "label": "Downgrade to Free"
  },
  {
   "channel": "direct_web",
   "label": "Through support",
   "applies_to": "Paid Short.io plans billed by Short.io",
   "who": "The account owner",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email support@short.io (or use the chat bubble on Short.io's pages) and ask to cancel your subscription renewal",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": "Support answers Monday to Friday, so write well before the renewal date",
   "refund": "Refund requests are considered case by case at Short.io's discretion",
   "fees": null,
   "source_ids": [
    "s8",
    "s10",
    "s14",
    "s24",
    "s25"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan keeps 1 user, 5 custom domains, 1,000 branded links in total and 50,000 tracked clicks a month; after cancelling, your links keep working within these limits",
   "evidence": "documented",
   "source_ids": [
    "s9",
    "s15",
    "s16"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move to a cheaper paid plan in Organization Settings, Plan tab, Change Plan; it applies immediately, and a mid-cycle change gives a prorated charge or credit",
   "evidence": "documented",
   "source_ids": [
    "s4",
    "s11",
    "s12",
    "s26"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Paying yearly is discounted; the pricing page advertises Save 17%",
   "evidence": "documented",
   "source_ids": [
    "s17"
   ]
  }
 ],
 "export": [
  {
   "data": "Short links: ID, short URL, original path and URL, title, clicks, created, updated and expiry dates, creator and tags",
   "how": "Ask Short.io support to switch on export. Then select links under Branded links and click Export, or open Domain settings and click Export links to get an email with a Download Export button",
   "format": "CSV",
   "limits": "Export is not enabled by default: support must activate it for you first",
   "source_ids": [
    "s18",
    "s19",
    "s20"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Paid features end as soon as you downgrade to Free (a mid-cycle change is prorated); you keep a Free account",
  "data_kept": "The account stays on the Free plan and links keep working within its limits. Deleting the account permanently removes personal information, domains and links; Short.io says it keeps personal data only as long as needed to provide the service and meet legal obligations",
  "you_lose": [
   "Paid-plan features and limits: the account falls back to Free plan limits and restrictions",
   "Personal information, domains and links, permanently, if you delete the account"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling is done by downgrading to the Free plan, and paid features end at once (mid-cycle changes are prorated), so export first",
   "Sign in as the account owner: the help center says the owner can downgrade",
   "Plans don't expire on their own: they renew monthly or yearly until you cancel",
   "Link export needs support to enable it, so ask before cancelling or deleting",
   "Deleting the account (Settings, Profile, Delete this account) permanently removes domains and links"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://docs.short.io/articles/managing-your-account-and-domains/manage-your-account/how-to-cancel-a-short.io-trial-subscription",
   "title": "How to cancel a Short.io trial / subscription?",
   "publisher": "vendor",
   "quote": "You can cancel you current Short.io trial or subscription at any time by downgrading to the Free plan.",
   "supports": "cancelling means downgrading to Free"
  },
  {
   "id": "s2",
   "url": "https://docs.short.io/articles/managing-your-account-and-domains/manage-your-account/how-to-cancel-a-short.io-trial-subscription",
   "title": "How to cancel a Short.io trial / subscription?",
   "publisher": "vendor",
   "quote": "In the left user's panel click on Subscription",
   "supports": "the older navigation path"
  },
  {
   "id": "s3",
   "url": "https://docs.short.io/articles/managing-your-account-and-domains/manage-your-account/how-to-cancel-a-short.io-trial-subscription",
   "title": "How to cancel a Short.io trial / subscription?",
   "publisher": "vendor",
   "quote": "Click on Downgrade below the Free plan",
   "supports": "the Downgrade step"
  },
  {
   "id": "s4",
   "url": "https://docs.short.io/articles/pricing/how-do-i-downgrade-the-price-plan",
   "title": "How to downgrade a pricing plan?",
   "publisher": "vendor",
   "quote": "Organization Settings",
   "supports": "where plan changes start"
  },
  {
   "id": "s5",
   "url": "https://docs.short.io/articles/pricing/how-do-i-downgrade-the-price-plan",
   "title": "How to downgrade a pricing plan?",
   "publisher": "vendor",
   "quote": "Confirm change",
   "supports": "the final confirm step"
  },
  {
   "id": "s6",
   "url": "https://docs.short.io/articles/pricing/what-happens-if-i-downgrade-my-price-plan",
   "title": "What happens if I downgrade my price plan?",
   "publisher": "vendor",
   "quote": "If you are the owner of the account on the Pro, Team, or Enterprise plan, you can downgrade it whenever you need.",
   "supports": "who can downgrade"
  },
  {
   "id": "s7",
   "url": "https://docs.short.io/articles/pricing/when-does-my-current-price-plan-expire",
   "title": "When does my current price plan expire?",
   "publisher": "vendor",
   "quote": "If you don't cancel your current price plan, it will not expire.",
   "supports": "plans renew until cancelled"
  },
  {
   "id": "s8",
   "url": "https://short.io/terms",
   "title": "Short.io Terms and Conditions",
   "publisher": "vendor",
   "quote": "At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it",
   "supports": "auto-renewal"
  },
  {
   "id": "s9",
   "url": "https://short.io/pricing",
   "title": "Short.io pricing",
   "publisher": "vendor",
   "quote": "If you cancel your subscription, your account automatically moves to the free plan and your links keep working within its limits.",
   "supports": "what happens after cancelling"
  },
  {
   "id": "s10",
   "url": "https://short.io/terms",
   "title": "Short.io Terms and Conditions",
   "publisher": "vendor",
   "quote": "Certain refund requests for Subscriptions may be considered by us on a case-by-case basis and granted in our sole discretion.",
   "supports": "the refund policy"
  },
  {
   "id": "s11",
   "url": "https://short.io/pricing",
   "title": "Short.io pricing",
   "publisher": "vendor",
   "quote": "If you change plans mid-cycle, you'll receive a prorated charge or credit for the remaining days.",
   "supports": "proration on plan changes"
  },
  {
   "id": "s12",
   "url": "https://docs.short.io/articles/pricing/how-do-i-downgrade-the-price-plan",
   "title": "How to downgrade a pricing plan?",
   "publisher": "vendor",
   "quote": "Your new pricing plan will be applied",
   "supports": "the downgrade result"
  },
  {
   "id": "s13",
   "url": "https://short.io/pricing",
   "title": "Short.io pricing",
   "publisher": "vendor",
   "quote": "Every paid plan includes a 7-day free trial. You can cancel at any point during the trial and your card will not be charged.",
   "supports": "trials and no charge when cancelled in time"
  },
  {
   "id": "s14",
   "url": "https://short.io/terms",
   "title": "Short.io Terms and Conditions",
   "publisher": "vendor",
   "quote": "You may cancel your Subscription renewal either through your online account management page or by contacting our customer support team.",
   "supports": "cancelling online or through support"
  },
  {
   "id": "s15",
   "url": "https://short.io/pricing",
   "title": "Short.io pricing",
   "publisher": "vendor",
   "quote": "Users: 1 Custom domains: 5 Branded links total: 1,000",
   "supports": "the Free plan's allowances"
  },
  {
   "id": "s16",
   "url": "https://short.io/pricing",
   "title": "Short.io pricing",
   "publisher": "vendor",
   "quote": "Tracked clicks: 50,000/mo",
   "supports": "the Free plan's click allowance"
  },
  {
   "id": "s17",
   "url": "https://short.io/pricing",
   "title": "Short.io pricing",
   "publisher": "vendor",
   "quote": "Save 17%",
   "supports": "the yearly billing discount"
  },
  {
   "id": "s18",
   "url": "https://docs.short.io/articles/managing-links/how-to-export-short-links-from-short.io",
   "title": "How to export short links from Short.io",
   "publisher": "vendor",
   "quote": "The export feature is not enabled by default. You need to contact the Short.io support team with the request to activate it for you.",
   "supports": "export must be enabled by support"
  },
  {
   "id": "s19",
   "url": "https://docs.short.io/articles/managing-links/how-to-export-short-links-from-short.io",
   "title": "How to export short links from Short.io",
   "publisher": "vendor",
   "quote": "Export links",
   "supports": "the domain-wide export button"
  },
  {
   "id": "s20",
   "url": "https://docs.short.io/articles/managing-links/how-to-export-short-links-from-short.io",
   "title": "How to export short links from Short.io",
   "publisher": "vendor",
   "quote": "Download Export",
   "supports": "the emailed download button"
  },
  {
   "id": "s21",
   "url": "https://docs.short.io/articles/managing-your-account-and-domains/manage-your-account/how-to-deletedeactivate-my-account",
   "title": "How to delete/deactivate my account",
   "publisher": "vendor",
   "quote": "Your personal information, domains and links will be permanently removed.",
   "supports": "what deleting the account removes"
  },
  {
   "id": "s22",
   "url": "https://docs.short.io/articles/managing-your-account-and-domains/manage-your-account/how-to-deletedeactivate-my-account",
   "title": "How to delete/deactivate my account",
   "publisher": "vendor",
   "quote": "Delete this account",
   "supports": "the delete button"
  },
  {
   "id": "s23",
   "url": "https://short.io/privacy",
   "title": "Short.io Privacy Policy",
   "publisher": "vendor",
   "quote": "We retain personal data only for as long as necessary to provide the service and to comply with our legal obligations.",
   "supports": "how long personal data is kept"
  },
  {
   "id": "s24",
   "url": "https://docs.short.io/articles/features/features/short.io-support",
   "title": "Short.io support",
   "publisher": "vendor",
   "quote": "Short.io provides chat support (our chat bubble is on every page) and email support: support @ short.io",
   "supports": "how to reach support"
  },
  {
   "id": "s25",
   "url": "https://docs.short.io/articles/features/features/short.io-support",
   "title": "Short.io support",
   "publisher": "vendor",
   "quote": "Get in touch from Monday to Friday",
   "supports": "when support answers"
  },
  {
   "id": "s26",
   "url": "https://short.io/pricing",
   "title": "Short.io pricing",
   "publisher": "vendor",
   "quote": "When you upgrade or downgrade, the new plan's features and limits take effect immediately. All your existing short links continue to work without interruption.",
   "supports": "a downgrade, including cancelling to Free, applies at once"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "No confirmation email or on-screen confirmation after downgrading is described",
   "No help page says the Short.io mobile apps sell subscriptions through Apple or Google, so no app-store route is given"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Downgrade to Free: effective, access_until, the downgrade pay_less item, summary and tips now say changes apply immediately, with a prorated charge or credit (pricing FAQ, s26); removed that gap from unverified",
    "Export steps and fields confirmed on the export article; removed that gap from unverified",
    "Checked the owner-only downgrade path, auto-renewal, case-by-case refunds, 7-day trial, support route and account deletion against official pages"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "short_io",
  "name": "Short.io",
  "recipes": [
   {
    "id": "replace-short-io",
    "title": "Link management",
    "best_year_one_net": 166
   }
  ]
 },
 "page": "https://stackcut.io/cancel/short_io",
 "json": "https://stackcut.io/exits/short_io.json",
 "evidence": {
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  "docs_checked_on": "2026-09-29",
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   "age_days": 10,
   "stale_after_days": 30,
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  "routes": [
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    "route_id": "short-io--direct-web--r1",
    "channel": "direct_web",
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     "stale_after_days": 30,
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    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}