{
 "id": "seon",
 "name": "SEON",
 "category": "security_privacy",
 "website": "https://seon.io",
 "domains": [
  "seon.io",
  "docs.seon.io",
  "login.seon.io",
  "status.seon.io",
  "trust.seon.io"
 ],
 "summary": "Signed SEON Order Forms are non-cancellable and renew automatically unless written notice reaches legal@seon.io at least 60 days before expiry. Online orders with no fixed term end by email to info@seon.io, with immediate effect. Customer Data can be exported for 30 days after termination.",
 "routes": [
  {
   "channel": "sales_contract",
   "label": "Signed Order Form",
   "applies_to": "Services bought under a signed Order Form, including renewals of it",
   "who": "The customer named in the signed Order Form",
   "method": "email",
   "start_url": "https://seon.io/legal-and-security/legal/",
   "steps": [
    {
     "do": "Check the signed Order Form for the term and the expiry date",
     "expect": null
    },
    {
     "do": "At least 60 days before the term expires, email written notice of non-renewal to legal@seon.io, the notice address in Section 16.1 of the Terms",
     "expect": null
    },
    {
     "do": "Don't plan on ending early or on a refund: a signed Order Form is non-cancellable, except for SEON's uncured material breach or the other cases the Terms list",
     "expect": null
    }
   ],
   "confirm_by": "No confirmation step is documented; email notices take effect on delivery, so keep the sent email as proof",
   "effective": "At the end of the current term. If no renewal Order Form is signed, the term renews automatically for an equal length unless notice is given",
   "notice": "Written notice of non-renewal by email at least 60 days before the term expires",
   "refund": "Once signed, an Order Form is non-cancellable and sums paid are non-refundable, unless the Order Form or the Terms say otherwise; if you terminate for SEON's material breach left uncured 30 days after written notice, SEON refunds fees prepaid for the terminated Services",
   "fees": "Pricing is set so SEON recovers your full minimum commitment over the term, and fees can't be reduced for under-use; overdue amounts accrue interest at 1.5% per month (or the legal maximum, if lower); fees rise 5% on each automatic renewal unless the Order Form says otherwise",
   "source_ids": [
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s14",
    "s16",
    "s17",
    "s18",
    "s19",
    "s20"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Online orders",
   "applies_to": "Services ordered online (an Online Order) rather than under a signed Order Form, where the online order doesn't state a fixed term",
   "who": "The customer on the online order",
   "method": "email",
   "start_url": "https://seon.io/legal-and-security/legal/",
   "steps": [
    {
     "do": "Email info@seon.io, the address in Section D(2) of the Terms, saying you are ending your Online Order; you can also use any cancel option SEON offers online",
     "expect": null
    }
   ],
   "confirm_by": "No confirmation step is documented; email notices take effect on delivery, so keep the sent email as proof",
   "effective": "Immediately when you end it by email; access to the affected Services stops at once. An online order with a fixed term runs to the end of that term",
   "notice": null,
   "refund": "The Terms' section on online orders says nothing about refunds",
   "fees": "You authorize SEON and its payment providers to charge your payment method for all fees when due, including recurring fees",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s10",
    "s21",
    "s22",
    "s9"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Starter plan at a listed $699 per month, where Premium is custom-priced; both are bought by speaking with SEON",
   "evidence": "documented",
   "source_ids": [
    "s15"
   ]
  }
 ],
 "export": [
  {
   "data": "Customer Data",
   "how": "Retrieve and export it during the 30 days after termination or expiration; the Terms say SEON makes it available for this",
   "format": null,
   "limits": "Available for at least 30 days after the effective date of termination or expiration; after that SEON returns or deletes it under the DPA",
   "source_ids": [
    "s11",
    "s12",
    "s13"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "When termination takes effect; access to the affected Services ceases",
  "data_kept": "Customer Data stays available to retrieve for at least 30 days after termination; then SEON returns or deletes it under the DPA",
  "you_lose": [
   "Access to the affected Services as soon as termination takes effect",
   "Customer Data once the 30-day retrieval window closes and SEON returns or deletes it under the DPA"
  ]
 },
 "agent_notes": {
  "sign_in_needed": false,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "A signed Order Form doesn't end when you stop using the service: it renews automatically for an equal term unless written notice reaches legal@seon.io at least 60 days before expiry",
   "Each automatic renewal raises fees by 5% unless the Order Form says otherwise",
   "Online orders without a fixed term can be ended by email to info@seon.io with immediate effect",
   "Export Customer Data within 30 days after termination; after that SEON returns or deletes it under the DPA"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://seon.io/legal-and-security/legal/",
   "title": "Legal and security: Terms of Service",
   "publisher": "vendor",
   "quote": "Where Customer orders Services online rather than under a signed Order Form,",
   "supports": "what counts as an online order"
  },
  {
   "id": "s2",
   "url": "https://seon.io/legal-and-security/legal/",
   "title": "Legal and security: Terms of Service",
   "publisher": "vendor",
   "quote": "Customer authorizes SEON and its payment service providers to charge the payment method Customer provides",
   "supports": "the card authorization for online orders"
  },
  {
   "id": "s3",
   "url": "https://seon.io/legal-and-security/legal/",
   "title": "Legal and security: Terms of Service",
   "publisher": "vendor",
   "quote": "it continues until Customer terminates it, which Customer may do at any time with immediate effect by email",
   "supports": "an online order ends by email with immediate effect"
  },
  {
   "id": "s4",
   "url": "https://seon.io/legal-and-security/legal/",
   "title": "Legal and security: Terms of Service",
   "publisher": "vendor",
   "quote": "once signed, each Order Form is non-cancellable and all sums paid are non-refundable",
   "supports": "signed Order Forms cannot be cancelled and are not refunded"
  },
  {
   "id": "s5",
   "url": "https://seon.io/legal-and-security/legal/",
   "title": "Legal and security: Terms of Service",
   "publisher": "vendor",
   "quote": "Except as otherwise provided on the Order Form or this Agreement",
   "supports": "the Order Form or Terms can provide otherwise"
  },
  {
   "id": "s6",
   "url": "https://seon.io/legal-and-security/legal/",
   "title": "Legal and security: Terms of Service",
   "publisher": "vendor",
   "quote": "unless either party provides written notice of non-renewal to the other at least sixty (60) days before the expiration",
   "supports": "automatic renewal and the 60-day non-renewal notice"
  },
  {
   "id": "s7",
   "url": "https://seon.io/legal-and-security/legal/",
   "title": "Legal and security: Terms of Service",
   "publisher": "vendor",
   "quote": "Upon each automatic renewal, the fees for the renewed Services increase by five percent (5%)",
   "supports": "the renewal price increase"
  },
  {
   "id": "s8",
   "url": "https://seon.io/legal-and-security/legal/",
   "title": "Legal and security: Terms of Service",
   "publisher": "vendor",
   "quote": "SEON recovers the full value of Customer’s minimum contractual commitments over the Term",
   "supports": "the minimum commitment is owed for the term"
  },
  {
   "id": "s9",
   "url": "https://seon.io/legal-and-security/legal/",
   "title": "Legal and security: Terms of Service",
   "publisher": "vendor",
   "quote": "All notices under this Agreement shall be given in writing by email and are effective upon delivery.",
   "supports": "notices are given in writing by email"
  },
  {
   "id": "s10",
   "url": "https://seon.io/legal-and-security/legal/",
   "title": "Legal and security: Terms of Service",
   "publisher": "vendor",
   "quote": "Customer’s rights to access and use the affected Services will immediately cease",
   "supports": "access ends when the terminated services stop"
  },
  {
   "id": "s11",
   "url": "https://seon.io/legal-and-security/legal/",
   "title": "Legal and security: Terms of Service",
   "publisher": "vendor",
   "quote": "for at least thirty (30) days following the effective date of termination or expiration",
   "supports": "the retrieval window after termination"
  },
  {
   "id": "s12",
   "url": "https://seon.io/legal-and-security/legal/",
   "title": "Legal and security: Terms of Service",
   "publisher": "vendor",
   "quote": "SEON will make Customer Data available for Customer to retrieve and export",
   "supports": "Customer Data can be retrieved and exported"
  },
  {
   "id": "s13",
   "url": "https://seon.io/legal-and-security/legal/",
   "title": "Legal and security: Terms of Service",
   "publisher": "vendor",
   "quote": "after which SEON will return or delete Customer Data in accordance with the DPA",
   "supports": "what happens after the retrieval window"
  },
  {
   "id": "s14",
   "url": "https://seon.io/legal-and-security/legal/",
   "title": "Legal and security: Terms of Service",
   "publisher": "vendor",
   "quote": "Any amounts not paid by the due date will accrue interest at the rate of one and one-half percent (1.5%) per month",
   "supports": "late payment interest"
  },
  {
   "id": "s15",
   "url": "https://seon.io/pricing/",
   "title": "SEON pricing",
   "publisher": "vendor",
   "quote": "$699 per month",
   "supports": "the Starter plan price"
  },
  {
   "id": "s16",
   "url": "https://seon.io/legal-and-security/legal/",
   "title": "Legal and security: Terms of Service",
   "publisher": "vendor",
   "quote": "If Customer has not entered into an Order Form with SEON regarding renewal of the Services prior to the expiration",
   "supports": "when automatic renewal applies"
  },
  {
   "id": "s17",
   "url": "https://seon.io/legal-and-security/legal/",
   "title": "Legal and security: Terms of Service",
   "publisher": "vendor",
   "quote": "shall be automatically renewed for an additional term of equal length",
   "supports": "the renewal term length"
  },
  {
   "id": "s18",
   "url": "https://seon.io/legal-and-security/legal/",
   "title": "Legal and security: Terms of Service",
   "publisher": "vendor",
   "quote": "fails to correct the breach within 30 days of written specification of the breach",
   "supports": "the cure period for termination for breach"
  },
  {
   "id": "s19",
   "url": "https://seon.io/legal-and-security/legal/",
   "title": "Legal and security: Terms of Service",
   "publisher": "vendor",
   "quote": "SEON will refund to Customer any fees prepaid for the terminated Services",
   "supports": "the refund when the customer terminates for SEON's breach"
  },
  {
   "id": "s20",
   "url": "https://seon.io/legal-and-security/legal/",
   "title": "Legal and security: Terms of Service",
   "publisher": "vendor",
   "quote": "withhold, defer, reduce, or offset any fees",
   "supports": "fees can't be reduced for under-use"
  },
  {
   "id": "s21",
   "url": "https://seon.io/legal-and-security/legal/",
   "title": "Legal and security: Terms of Service",
   "publisher": "vendor",
   "quote": "where the Online Order does not state a fixed term, it continues until Customer terminates it",
   "supports": "online orders without a fixed term run until ended"
  },
  {
   "id": "s22",
   "url": "https://seon.io/legal-and-security/legal/",
   "title": "Legal and security: Terms of Service",
   "publisher": "vendor",
   "quote": "or by any method SEON makes available online, or until SEON terminates it on thirty (30) days' notice",
   "supports": "other ways to end an online order"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "The Terms don't give the length of a signed Order Form's initial term; it is set in each Order Form, which isn't public",
   "No self-serve cancel button for online orders is documented; the Terms name email or any method SEON makes available online",
   "Refunds for online orders aren't addressed in the public Terms, and the answer to 'Does SEON offer refunds?' in SEON's billing FAQ isn't confirmed here",
   "The pricing page doesn't say whether the Starter plan is sold as an online order or under an Order Form",
   "No export before cancelling is documented; retrieval is described only for 30 days after termination",
   "The data retention period in Appendix 1 of SEON's Data Processing Agreement, which sets deletion timing, isn't confirmed"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Re-checked both routes against SEON's Terms of Service, contact page, pricing page and billing FAQ: non-cancellable Order Forms, automatic renewal with 60 days' written notice, the 5% renewal increase, immediate-effect email termination for online orders and the 30-day data retrieval window are confirmed",
    "Named the email addresses the Terms link to (shown on the page through email protection): info@seon.io for ending online orders and legal@seon.io for formal notices, replacing the generic contact-page step",
    "Online orders: limited the route to orders with no fixed term, as Section D(2) says, and added SEON's online cancel methods as an alternative",
    "Order Forms: added the refund when you terminate for SEON's uncured material breach, that renewal applies only when no renewal Order Form is signed, and that fees can't be reduced for under-use",
    "Replaced the free-trial pay-less item, which isn't a cheaper way to keep the service, with the Starter plan's $699 per month list price"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/seon",
 "json": "https://stackcut.io/exits/seon.json",
 "evidence": {
  "packet_revision": "db06cd40980e4bc4936b37fe5ea11aec58676cc4f43d309369609942b1c07a54",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "seon--sales-contract--r1",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "seon--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}