{
 "id": "sender",
 "name": "Sender",
 "category": "marketing_sales",
 "website": "https://www.sender.net",
 "domains": [
  "sender.net",
  "app.sender.net"
 ],
 "summary": "Cancel in the Sender dashboard: Account settings, Billing, Change or renew plan, then Cancel recurring payment. Paid features last until the Valid until date, then the account moves to the free plan. Unused time is not refunded, and remaining email credits are forfeited.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Paid Sender plans billed through the Sender dashboard",
   "who": "An Administrator, who can manage billing. The Accountant role can manage payment methods and buy plans; the help doesn't say whether it can cancel",
   "method": "self_serve",
   "start_url": "https://app.sender.net/",
   "steps": [
    {
     "do": "Sign in to the Sender dashboard, go to Account settings, then select Billing",
     "expect": "The Your plan section on the Billing page"
    },
    {
     "do": "In the Your plan section, click Change or renew plan",
     "expect": "Upgrade your plan"
    },
    {
     "do": "On that page, choose the option to cancel your recurring payment",
     "expect": "Cancel recurring payment"
    },
    {
     "do": "Select a cancellation reason and answer any follow-up question to enable the Cancel subscription button, then click it",
     "expect": "Are you sure you want to downgrade to free plan?"
    },
    {
     "do": "Click Yes to confirm (No returns to Billing without changes)",
     "expect": null
    }
   ],
   "confirm_by": "The Valid until date in the Your plan section of Billing shows when the paid period ends",
   "effective": "Paid features stay available until the end of the current billing cycle or plan validity date, then the account moves to the Free Forever plan",
   "notice": null,
   "refund": "No refund for unused or partially used plans, monthly or yearly. Sender refunds only when it terminates the service without cause. Billing disputes must be sent in writing (LiveChat or support@sender.net) within 30 days of the charge",
   "fees": "None stated: you can cancel at any time without penalty",
   "source_ids": [
    "s1",
    "s2",
    "s21",
    "s22",
    "s3",
    "s23",
    "s4",
    "s5",
    "s24",
    "s25",
    "s6",
    "s7",
    "s8",
    "s31",
    "s11",
    "s12",
    "s26",
    "s28",
    "s29",
    "s38",
    "s13",
    "s32",
    "s33"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Move to a lower tier, such as Standard, instead of cancelling: in the Your plan section, click Change or renew plan, then Downgrade to Standard. The lower plan starts when the current period expires",
   "evidence": "documented",
   "source_ids": [
    "s2",
    "s15",
    "s16"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Switch to annual billing, which Sender prices at a discount compared with monthly billing",
   "evidence": "documented",
   "source_ids": [
    "s34"
   ]
  },
  {
   "type": "free_plan",
   "what": "Stay on the Free Forever plan instead of cancelling: up to 2,500 subscribers and 15,000 emails a month, and the plan never expires",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s18",
    "s19"
   ]
  },
  {
   "type": "discount_program",
   "what": "The pricing page advertises 30% off for first-time users; it doesn't say which plans or billing terms the discount covers",
   "evidence": "documented",
   "source_ids": [
    "s20"
   ]
  }
 ],
 "export": [
  {
   "data": "Subscribers (contacts) with their details, groups, custom fields and subscription status",
   "how": "In the subscribers list, select all contacts with the arrow in the top-left corner, open Actions, choose the export format and download the file",
   "format": "CSV or Excel (.xlsx)",
   "limits": null,
   "source_ids": [
    "s35",
    "s36",
    "s37"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle, shown as the Valid until date",
  "data_kept": "Subscribers, campaigns, automations, forms and other account data stay in the account, which moves to the free plan. Sender's terms say users' personal data is stored for five years after the contractual relationship ends",
  "you_lose": [
   "Remaining email credits, which are forfeited on cancellation",
   "Paid-plan features and limits once the paid period ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The flow asks for a cancellation reason and possibly a follow-up question before Cancel subscription can be clicked. The cancellation article doesn't mention a discount offer",
  "tips": [
   "Cancelling moves the account to the Free Forever plan; the account and its data are kept, and a paid plan can be reactivated later from Billing",
   "Unused time is not refunded; refunds apply only if Sender ends the service without cause",
   "Remaining email credits are forfeited on cancellation, so use them before cancelling",
   "With auto-renewal on, if active subscribers exceed the plan limit before renewal, Sender automatically upgrades to a larger, more expensive plan",
   "Download any invoices you need from the Invoices tab on the Billing page before cancelling"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.sender.net/help/account-settings-and-billing/canceling-subscription/",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "Go to Account settings",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "s2",
   "url": "https://www.sender.net/help/account-settings-and-billing/canceling-subscription/",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "On the Billing page, click the Change or renew plan button inside the Your plan section.",
   "supports": "the button that opens the plan page"
  },
  {
   "id": "s3",
   "url": "https://www.sender.net/help/account-settings-and-billing/canceling-subscription/",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "In the Cancel recurring payment dialog, you will see a message thanking you for being a customer",
   "supports": "the cancellation dialog"
  },
  {
   "id": "s4",
   "url": "https://www.sender.net/help/account-settings-and-billing/canceling-subscription/",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "Answer any follow-up question to enable the Cancel subscription button, then click Cancel subscription to proceed.",
   "supports": "the reason and follow-up question unlock the Cancel subscription button"
  },
  {
   "id": "s5",
   "url": "https://www.sender.net/help/account-settings-and-billing/canceling-subscription/",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "A final confirmation dialog appears with the title Are you sure you want to downgrade to free plan?",
   "supports": "the final confirmation dialog"
  },
  {
   "id": "s6",
   "url": "https://www.sender.net/help/account-settings-and-billing/canceling-subscription/",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "The Your plan section on the Billing page displays the Valid until date, which shows when your current paid plan period ends.",
   "supports": "where to see the end date"
  },
  {
   "id": "s7",
   "url": "https://www.sender.net/help/account-settings-and-billing/canceling-subscription/",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "Your paid plan features remain accessible until the end of your current billing cycle or plan validity date.",
   "supports": "when access ends"
  },
  {
   "id": "s8",
   "url": "https://www.sender.net/help/account-settings-and-billing/canceling-subscription/",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "Once the paid period ends, your account moves to the free plan.",
   "supports": "what happens after access ends"
  },
  {
   "id": "s9",
   "url": "https://www.sender.net/help/account-settings-and-billing/canceling-subscription/",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "Any remaining email credits on your paid plan are forfeited upon cancellation.",
   "supports": "credits lost on cancelling"
  },
  {
   "id": "s10",
   "url": "https://www.sender.net/help/account-settings-and-billing/canceling-subscription/",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "Your subscribers, campaigns, automations, forms, and other account data are kept after cancellation.",
   "supports": "what is kept after cancelling"
  },
  {
   "id": "s11",
   "url": "https://www.sender.net/help/account-settings-and-billing/refund-policy/",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "Sender only issues refunds when Sender itself terminates your service without cause before your paid period ends.",
   "supports": "when a refund is possible"
  },
  {
   "id": "s12",
   "url": "https://www.sender.net/help/account-settings-and-billing/refund-policy/",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "Unused or partially used plans are not refundable",
   "supports": "no refund for unused time"
  },
  {
   "id": "s13",
   "url": "https://www.sender.net/terms-of-service/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "You also have the option of canceling your account at any time without penalty.",
   "supports": "no cancellation fee"
  },
  {
   "id": "s14",
   "url": "https://www.sender.net/terms-of-service/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "stored for a period of five years following the termination of the contractual relationship",
   "supports": "how long contact details are kept"
  },
  {
   "id": "s15",
   "url": "https://www.sender.net/help/account-settings-and-billing/upgrading-or-downgrading-plans/",
   "title": "Upgrading or Downgrading Plans",
   "publisher": "vendor",
   "quote": "Downgrade to Standard to move to a lower tier.",
   "supports": "the downgrade option"
  },
  {
   "id": "s16",
   "url": "https://www.sender.net/help/account-settings-and-billing/upgrading-or-downgrading-plans/",
   "title": "Upgrading or Downgrading Plans",
   "publisher": "vendor",
   "quote": "until your existing subscription period expires",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "s17",
   "url": "https://www.sender.net/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Up to 2 500 subscribers",
   "supports": "the free plan's subscriber limit"
  },
  {
   "id": "s18",
   "url": "https://www.sender.net/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Up to 15 000 emails",
   "supports": "the free plan's monthly email limit"
  },
  {
   "id": "s19",
   "url": "https://www.sender.net/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "never expires",
   "supports": "the free plan does not expire"
  },
  {
   "id": "s20",
   "url": "https://www.sender.net/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "30% discount is valid for first-time users.",
   "supports": "the 30% discount and who it applies to"
  },
  {
   "id": "s21",
   "url": "https://www.sender.net/help/account-settings-and-billing/canceling-subscription/",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "opens the plan selection page, titled Upgrade your plan",
   "supports": "the plan page that opens"
  },
  {
   "id": "s22",
   "url": "https://www.sender.net/help/account-settings-and-billing/canceling-subscription/",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "From this page, the cancellation flow is initiated",
   "supports": "the cancel flow starts on the plan page"
  },
  {
   "id": "s23",
   "url": "https://www.sender.net/help/account-settings-and-billing/canceling-subscription/",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "Select one of the available reasons",
   "supports": "a cancellation reason is required"
  },
  {
   "id": "s24",
   "url": "https://www.sender.net/help/account-settings-and-billing/canceling-subscription/",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "Click Yes to confirm the cancellation and downgrade to the free plan.",
   "supports": "the final confirm button"
  },
  {
   "id": "s25",
   "url": "https://www.sender.net/help/account-settings-and-billing/canceling-subscription/",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "Click No to return to the Billing page without making changes.",
   "supports": "No leaves the plan unchanged"
  },
  {
   "id": "s26",
   "url": "https://www.sender.net/help/account-settings-and-billing/canceling-subscription/",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "Refund availability depends on Sender's refund policy and the circumstances of the charge.",
   "supports": "refunds follow the refund policy"
  },
  {
   "id": "s27",
   "url": "https://www.sender.net/help/account-settings-and-billing/canceling-subscription/",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "you can reactivate a paid plan from the Billing page at any time without losing your stored data.",
   "supports": "reactivating later keeps data"
  },
  {
   "id": "s28",
   "url": "https://www.sender.net/help/account-settings-and-billing/refund-policy/",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "All billing disputes must be submitted in writing within 30 days of the charge or purchase date.",
   "supports": "30-day limit for billing disputes"
  },
  {
   "id": "s29",
   "url": "https://www.sender.net/help/account-settings-and-billing/refund-policy/",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "Include your account email address, the invoice number and date, the charge amount, and the reason for your refund request.",
   "supports": "what a refund request must include"
  },
  {
   "id": "s30",
   "url": "https://www.sender.net/help/account-settings-and-billing/billing-overview/",
   "title": "Billing Overview",
   "publisher": "vendor",
   "quote": "the system will automatically upgrade you to a larger plan that can accommodate all of your active subscribers.",
   "supports": "auto-renewal upgrades the plan if subscribers exceed the limit"
  },
  {
   "id": "s31",
   "url": "https://www.sender.net/help/account-settings-and-billing/billing-overview/",
   "title": "Billing Overview",
   "publisher": "vendor",
   "quote": "once your plan expires your account will automatically be downgraded to the Free Forever plan.",
   "supports": "the account moves to the free plan after expiry"
  },
  {
   "id": "s32",
   "url": "https://www.sender.net/help/account-settings-and-billing/user-roles-and-permissions/",
   "title": "User Roles and Permissions",
   "publisher": "vendor",
   "quote": "has full access to the application and can perform all actions in the account, including managing billing.",
   "supports": "Administrators manage billing"
  },
  {
   "id": "s33",
   "url": "https://www.sender.net/help/account-settings-and-billing/user-roles-and-permissions/",
   "title": "User Roles and Permissions",
   "publisher": "vendor",
   "quote": "Users with this role can view invoices, manage payment methods, and purchase plans.",
   "supports": "what the Accountant role can do in billing"
  },
  {
   "id": "s34",
   "url": "https://www.sender.net/help/account-settings-and-billing/upgrading-or-downgrading-plans/",
   "title": "Upgrading or Downgrading Plans",
   "publisher": "vendor",
   "quote": "Annual billing applies a discounted rate compared to monthly billing.",
   "supports": "annual billing is cheaper"
  },
  {
   "id": "s35",
   "url": "https://www.sender.net/help/subscribers-and-segmentation/export-contacts",
   "title": "Export contacts",
   "publisher": "vendor",
   "quote": "Select all of the contacts via the arrow in the top-left corner and proceed to go to the “Actions”",
   "supports": "how to start an export"
  },
  {
   "id": "s36",
   "url": "https://www.sender.net/help/subscribers-and-segmentation/export-contacts",
   "title": "Export contacts",
   "publisher": "vendor",
   "quote": "CSV – Most common, works with Excel and other spreadsheet programs",
   "supports": "CSV export format"
  },
  {
   "id": "s37",
   "url": "https://www.sender.net/help/subscribers-and-segmentation/export-contacts",
   "title": "Export contacts",
   "publisher": "vendor",
   "quote": "Excel (.xlsx) – Direct Excel format",
   "supports": "Excel export format"
  },
  {
   "id": "s38",
   "url": "https://www.sender.net/terms-of-service/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "We do not refund any unused or partially used plans (monthly or yearly).",
   "supports": "no refund for monthly or yearly plans"
  },
  {
   "id": "s39",
   "url": "https://www.sender.net/help/account-settings-and-billing/canceling-subscription/",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "Go to the Invoices tab on the Billing page and click Download Invoice for any records you need.",
   "supports": "downloading invoices"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Whether the Accountant role can cancel a plan isn't stated in Sender's help; the roles article says Administrators can manage billing",
   "How a plan paid by wire transfer against a pro forma invoice is stopped or cancelled isn't described in the billing help pages",
   "Sender's help pages don't mention a mobile app or billing through Apple or Google, so no app-store route is listed"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Corrected the cancel steps: the flow starts on the Upgrade your plan page, and a reason plus any follow-up question unlock Cancel subscription",
    "Named the Administrator as the role that manages billing; the Accountant role's cancel rights aren't documented",
    "Added the 30-day written limit for billing disputes and that yearly plans aren't refunded either",
    "Added annual billing as a cheaper option and a documented CSV or Excel contact export",
    "Added that auto-renewal upgrades the plan if subscribers exceed the limit, and that invoices should be downloaded first"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/sender",
 "json": "https://stackcut.io/exits/sender.json",
 "evidence": {
  "packet_revision": "bf8f21acf67835d966d94382cbdc51a7e76a8e3a4f9ce20bd9ad5375da886cf8",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "sender--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}