{
 "id": "semrush",
 "name": "Semrush",
 "category": "marketing_sales",
 "website": "https://www.semrush.com",
 "domains": [
  "semrush.com"
 ],
 "summary": "Log in and submit the Cancellation Form (semrush.com/cancel), then click the emailed confirmation link within 24 hours or billing continues. Cancellation takes effect at the end of the committed term. Add-ons go through the Contact Form, apps through My Apps. Refunds only within 7 days for eligible annual purchases.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Toolkit subscriptions and trials",
   "applies_to": "Semrush Toolkit subscriptions and trials bought on semrush.com (Semrush One, SEO, Local, Content, AI Visibility and other Toolkits; legacy Pro, Guru and Business plans)",
   "who": "The account owner (the person who created the account and pays for it), logged in to that account",
   "method": "form",
   "start_url": "https://www.semrush.com/cancel/",
   "steps": [
    {
     "do": "Log in to the Semrush account that holds the subscription and open the Cancellation Form (or go to Subscription Info, find Recurring: Active and follow the Contact us link)",
     "expect": "the Toolkits included in your subscription"
    },
    {
     "do": "Select what to cancel: a single Toolkit; SEO Toolkit for a legacy Pro, Guru or Business plan; or All Semrush subscriptions for everything, including add-ons and apps. Submit a separate form for each Toolkit if cancelling several but not all",
     "expect": null
    },
    {
     "do": "Answer every question and submit. To also ask for a refund, say so in the additional comments field",
     "expect": "a cancellation confirmation email with a confirmation link"
    },
    {
     "do": "Click the link in that email within 24 hours (check spam); otherwise the request is not processed and billing continues",
     "expect": "an email confirming that the cancellation is complete"
    },
    {
     "do": "Check the top of the Subscription Info page",
     "expect": "Recurring: Inactive"
    },
    {
     "do": "Can't log in? Contact Support from the account's email address with the last four digits and type of card you pay with, and the amount and date of your last payment",
     "expect": null
    }
   ],
   "confirm_by": "Subscription Info shows Recurring: Inactive, and an email confirms the cancellation is complete",
   "effective": "At the end of your committed (pre-paid) subscription term; unpaid trials and free subscriptions within 3 business days. After that you keep a free-level account",
   "notice": "Cancel before your next renewal (the Terms say before the last day of the Subscription Term), or the plan renews automatically for the same period; cancel a trial before it ends or it converts to paid",
   "refund": "One-time 7-day money-back guarantee only for an initial subscription or Toolkit purchase with a commitment of 12 months or longer, or an initial add-on purchase, bought directly on Semrush.com by credit card and requested in writing within 7 calendar days. Monthly plans, renewals, and payments from a standalone product's trial that converts to paid aren't eligible, and cancelling mid-term doesn't refund prepaid fees",
   "fees": "Cancelling doesn't release you from binding payment obligations, such as the rest of a committed term",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18",
    "s33",
    "s37",
    "s39",
    "s40",
    "s41",
    "s42",
    "s45"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Add-ons, extra limits and apps",
   "applies_to": "Add-ons and extra limits (additional users, keyword limits, PDF reports, API units, locations) and App Center app subscriptions or trials",
   "who": "The account holder",
   "method": "form",
   "start_url": "https://www.semrush.com/kb/support/",
   "steps": [
    {
     "do": "For an add-on or extra limit: submit the Contact Form and say which add-on or limit to cancel or remove",
     "expect": null
    },
    {
     "do": "Wait for Semrush Customer Support to follow up and confirm",
     "expect": null
    },
    {
     "do": "For an app: open My Apps (semrush.com/apps/my-apps/), select Settings for the app and click Cancel trial or Cancel app subscription; some apps ask you to contact the App Center team instead",
     "expect": "Cancel trial or Cancel app subscription"
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "An initial add-on purchase may qualify for the 7-day money-back guarantee",
   "fees": null,
   "source_ids": [
    "s19",
    "s20",
    "s21",
    "s22"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Customers with custom terms and a signed agreement with Semrush",
   "who": "The customer's authorized contact",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Follow the cancellation and refund terms in your signed agreement; the standard online cancellation and refund policy doesn't apply",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s23",
    "s24"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "After cancelling you keep a free-level account: 1 demo project and 10 reports per day across the main tools",
   "evidence": "documented",
   "source_ids": [
    "s25",
    "s26",
    "s46"
   ]
  },
  {
   "type": "downgrade",
   "what": "Contact Support to downgrade to another pricing plan; they make the change",
   "evidence": "documented",
   "source_ids": [
    "s27",
    "s24"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing saves up to 17%",
   "evidence": "documented",
   "source_ids": [
    "s28"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Deleting a user in User Management only frees the seat; to take additional user seats off the bill, ask Semrush customer support through the Contact Form",
   "evidence": "documented",
   "source_ids": [
    "s19",
    "s43"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the committed (pre-paid) subscription term; then a free-level account",
  "data_kept": "Website Monitoring folders over the free limit are locked; if the paid SEO Toolkit isn't restored within 30 days, that data is deleted down to the free plan's limit. After an account is deleted or a subscription ends, the Terms allow Semrush to erase data after a reasonable period of not less than 30 days",
  "you_lose": [
   "Paid Toolkit features and limits (the free-level account keeps 1 demo project and 10 reports a day)",
   "Website Monitoring data beyond your oldest folder, 30 days after cancelling",
   "Add-ons and apps, when you cancel All Semrush subscriptions"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The cancellation page first suggests alternatives (a demo, reporting a platform issue, asking questions), and the Cancellation Form has required questions to answer before submitting",
  "tips": [
   "The cancel isn't done until you click the link in the confirmation email within 24 hours; otherwise billing continues",
   "Check Subscription Info for Recurring: Inactive to be sure",
   "Cancelling doesn't request a refund: write it in the additional comments field of the Cancellation Form",
   "Cancelling one Toolkit leaves the others running; choose All Semrush subscriptions to stop everything",
   "Add-ons active when you upgrade carry over and are charged to the new billing cycle; remove them first",
   "Deleting the account is separate: log in, submit a request to Support, then click the activation link in the email within 72 hours; deletion happens within 30 days",
   "Only the owner's payment method is charged, so the owner's account is the one to cancel from",
   "Exporting data is disabled during trials"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "To cancel a Semrush Toolkit subscription or trial, submit a request through the Cancellation Form.",
   "supports": "the Cancellation Form route"
  },
  {
   "id": "s2",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "You must be logged in to the Semrush account associated with the subscription or trial when submitting the request.",
   "supports": "who can cancel"
  },
  {
   "id": "s3",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "To cancel your entire paid subscription: Select All Semrush subscriptions. This cancels the entire paid subscription, including its add-ons and apps.",
   "supports": "what to select"
  },
  {
   "id": "s4",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "To cancel multiple Toolkits without canceling your entire subscription: Submit a separate Cancellation Form for each Toolkit you want to cancel.",
   "supports": "one form per Toolkit"
  },
  {
   "id": "s5",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "If you do not confirm your cancellation within 24 hours, it will not be processed, and billing will continue.",
   "supports": "the 24-hour confirmation link"
  },
  {
   "id": "s6",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "Once you confirm the cancellation, a case will be created for Semrush Customer Support. After your request is processed, you'll receive an email confirming that the cancellation is complete.",
   "supports": "the completion email"
  },
  {
   "id": "s7",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "If the subscription has been successfully canceled and automatic renewal is disabled, the status will show \"Recurring: Inactive\".",
   "supports": "how to confirm"
  },
  {
   "id": "s8",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "From Subscription Info: Go to Subscription Info, find Recurring: Active, and follow the Contact us link to the Cancellation Form.",
   "supports": "the second way into the form"
  },
  {
   "id": "s9",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "if you can't log in to your account and need to cancel.",
   "supports": "cancelling without login goes through Support"
  },
  {
   "id": "s40",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "The billing amount and date of your last payment.",
   "supports": "what to send Support"
  },
  {
   "id": "s10",
   "url": "https://www.semrush.com/company/legal/refund-policy/",
   "title": "Cancellation and Refund Policy",
   "publisher": "vendor",
   "quote": "Cancellation will take effect at the end of your committed subscription term or, for unpaid trial or free subscriptions, within 3 business days of receipt of your request.",
   "supports": "when cancellation takes effect"
  },
  {
   "id": "s11",
   "url": "https://www.semrush.com/company/legal/terms-of-service/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "at the end of your pre-paid subscription period",
   "supports": "cancellation effective at the pre-paid period end"
  },
  {
   "id": "s12",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "After canceling your subscription or trial, you will still be able to access Semrush on a free-level account.",
   "supports": "the account continues as free"
  },
  {
   "id": "s13",
   "url": "https://www.semrush.com/company/legal/terms-of-service/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "your subscription will automatically renew for the same period on the then-current terms",
   "supports": "automatic renewal"
  },
  {
   "id": "s14",
   "url": "https://www.semrush.com/company/legal/terms-of-service/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "before the last day of your then-current Subscription Term",
   "supports": "the latest time to stop a renewal"
  },
  {
   "id": "s15",
   "url": "https://www.semrush.com/company/legal/refund-policy/",
   "title": "Cancellation and Refund Policy",
   "publisher": "vendor",
   "quote": "If you begin a subscription with a free trial, your first payment will be charged automatically at the end of the trial period unless you cancel beforehand.",
   "supports": "trials convert to paid"
  },
  {
   "id": "s16",
   "url": "https://www.semrush.com/company/legal/refund-policy/",
   "title": "Cancellation and Refund Policy",
   "publisher": "vendor",
   "quote": "Refunds under this policy are only available to customers who have purchased directly from Semrush.com using a credit card",
   "supports": "who can get a refund"
  },
  {
   "id": "s17",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "Canceling during your current subscription term does not entitle you to a refund of prepaid or committed fees.",
   "supports": "no refund for mid-term cancels"
  },
  {
   "id": "s18",
   "url": "https://www.semrush.com/company/legal/refund-policy/",
   "title": "Cancellation and Refund Policy",
   "publisher": "vendor",
   "quote": "Cancellations will not release you from binding payment obligations unless permitted by the Semrush Terms of Service.",
   "supports": "payment obligations remain"
  },
  {
   "id": "s19",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "To cancel or remove an additional limit or add-on, submit a request through the Contact Form.",
   "supports": "removing add-ons and extra users"
  },
  {
   "id": "s20",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "To cancel an app subscription or trial, go to the My Apps page, select Settings for the relevant app, and click Cancel trial or Cancel app subscription.",
   "supports": "cancelling an app"
  },
  {
   "id": "s21",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "For certain apps, you may be prompted to contact the App Center team instead.",
   "supports": "some apps go through the App Center team"
  },
  {
   "id": "s22",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "An eligible initial add-on purchase may qualify for the 7-day money-back guarantee.",
   "supports": "add-on refunds"
  },
  {
   "id": "s23",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "If you have a signed agreement with Semrush, the standard online refund policy does not apply. Please refer to the cancellation and refund terms in your signed agreement.",
   "supports": "signed agreements"
  },
  {
   "id": "s24",
   "url": "https://www.semrush.com/prices/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Yes, you can cancel your subscription, downgrade or upgrade your plan at any time, unless you have custom terms and a signed agreement with us.",
   "supports": "self-serve changes except signed agreements"
  },
  {
   "id": "s25",
   "url": "https://www.semrush.com/prices/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "10 reports per day across all vital tools",
   "supports": "the free account limit"
  },
  {
   "id": "s26",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "After canceling your subscription or trial, you will still be able to access Semrush on a free-level account.",
   "supports": "the free account after cancelling"
  },
  {
   "id": "s27",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "To downgrade to another pricing plan, simply contact Support, and they will take care of it.",
   "supports": "downgrading"
  },
  {
   "id": "s28",
   "url": "https://www.semrush.com/prices/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "save up to 17%",
   "supports": "the annual billing discount"
  },
  {
   "id": "s29",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "All Website Monitoring folders created under a paid plan limit will be locked but still displayed in the Folders list on the home page.",
   "supports": "folders lock after cancelling"
  },
  {
   "id": "s30",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "If you don't restore your paid SEO Toolkit subscription within 30 days, all your Website Monitoring data will be deleted in accordance with your free plan limits",
   "supports": "the 30-day grace period"
  },
  {
   "id": "s31",
   "url": "https://www.semrush.com/company/legal/terms-of-service/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "within reasonable period of time (not less than thirty (30) days) following expiration or termination",
   "supports": "when data may be erased"
  },
  {
   "id": "s32",
   "url": "https://www.semrush.com/company/legal/terms-of-service/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Semrush may delete all your data and information stored on Semrush servers",
   "supports": "data deleted on de-registration"
  },
  {
   "id": "s33",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "you must explicitly state that you are requesting a refund in the additional comments field of the Cancellation Form.",
   "supports": "asking for a refund while cancelling"
  },
  {
   "id": "s34",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "Add-ons active at the time of your upgrade will carry over and be charged to the new billing cycle.",
   "supports": "add-ons carry into upgrades"
  },
  {
   "id": "s35",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "your account will be permanently deleted within 30 days.",
   "supports": "account deletion timing, once you confirm the request"
  },
  {
   "id": "s36",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "Request a demo, and see what Semrush can do for you.",
   "supports": "the alternatives shown before cancelling"
  },
  {
   "id": "s37",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "Complete all questions in the Cancellation Form.",
   "supports": "required questions"
  },
  {
   "id": "s38",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "The activation link is valid for 72 hours.",
   "supports": "the deletion link window"
  },
  {
   "id": "s39",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "Month-to-month subscriptions are not eligible for the standard 7-day money-back guarantee.",
   "supports": "monthly plans aren't refundable"
  },
  {
   "id": "s41",
   "url": "https://www.semrush.com/kb/1409-user-management",
   "title": "User Management",
   "publisher": "vendor",
   "quote": "The owner is the person who created the Semrush account and pays for the subscription. There's only one owner per account.",
   "supports": "the account owner"
  },
  {
   "id": "s42",
   "url": "https://www.semrush.com/kb/1409-user-management",
   "title": "User Management",
   "publisher": "vendor",
   "quote": "The owner's payment method is charged for all purchases",
   "supports": "the owner pays for everything"
  },
  {
   "id": "s43",
   "url": "https://www.semrush.com/kb/1409-user-management",
   "title": "User Management",
   "publisher": "vendor",
   "quote": "It doesn't remove the additional user seat from your subscription. To remove additional user seats from your subscription, contact Semrush customer support.",
   "supports": "removing seats from the bill"
  },
  {
   "id": "s44",
   "url": "https://www.semrush.com/kb/1011-subscriptions",
   "title": "Subscriptions and Toolkits",
   "publisher": "vendor",
   "quote": "Semrush trials provide access to most core features, but exporting data is disabled during the trial period.",
   "supports": "no exports during trials"
  },
  {
   "id": "s45",
   "url": "https://www.semrush.com/kb/252-cancelling-your-account",
   "title": "Canceling Your Subscription",
   "publisher": "vendor",
   "quote": "Payments resulting from a trial of a standalone product that converts to a paid subscription are not eligible for the standard 7-day money-back guarantee.",
   "supports": "which converted trials are excluded from the guarantee"
  },
  {
   "id": "s46",
   "url": "https://www.semrush.com/prices/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "1 demo project",
   "supports": "the free account's project limit"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "How to export reports or project data before cancelling is not documented on the pages read (only that exports are disabled during trials), and the Terms have no export clause",
   "Whether the Cancellation Form shows a retention offer is not documented (the page lists alternatives and the form has required questions)",
   "Renewal and notice terms for signed agreements are private",
   "When the bill drops after an add-on or extra user is removed is not stated",
   "Semrush's help doesn't document app-store or marketplace billing for its core plans, so there is no Apple, Google or partner route"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Refund: the trial exclusion covers a standalone product's trial that converts to paid, not every converted trial (s45)",
    "Free plan: cited the pricing page for '1 demo project' (s46)",
    "Checked the Cancellation Form flow, 24-hour confirmation link, owner login, end-of-term effect, auto-renewal before the last day of the term, 7-day guarantee, add-on and app routes, signed agreements and data deletion against official pages"
   ]
  }
 },
 "delete_account": {
  "url": "https://www.semrush.com/kb/support/",
  "difficulty": "hard",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "stackcut": {
  "vendor_id": "semrush",
  "name": "Semrush",
  "recipes": [
   {
    "id": "keyword-workbench",
    "title": "Occasional keyword or rank lookups",
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