{
 "id": "sejda",
 "name": "Sejda",
 "category": "productivity",
 "website": "https://www.sejda.com",
 "domains": [
  "sejda.com"
 ],
 "summary": "Click Stop auto-renewal next to your subscription at sejda.com/account, or email hi@sejda.com; it ends at the end of the billing cycle. FastSpring, Sejda's reseller, bills you, and its order email also links to a cancel page. No refunds unless the law requires (EU: 14 days). Week Passes never renew.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Stop auto-renewal in your account",
   "applies_to": "Sejda Web Monthly and Desktop+Web Annual subscriptions",
   "who": "The account holder, signed in",
   "method": "self_serve",
   "start_url": "https://www.sejda.com/account",
   "steps": [
    {
     "do": "Sign in and open your account page at sejda.com/account",
     "expect": "Stop auto-renewal"
    },
    {
     "do": "Click Stop auto-renewal next to your subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription no longer auto-renews and ends at the end of the current billing cycle",
   "notice": "Monthly and Annual plans renew at the end of each term and charge you for the next term unless auto-renewal is stopped first",
   "refund": "No credits or refunds when you cancel; refunds are issued only where the law requires, for example EU residents can cancel within 14 days of signing up, upgrading or renewing. A refund takes 5-10 business days to appear",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9"
   ]
  },
  {
   "channel": "direct_web",
   "label": "By email",
   "applies_to": "Sejda Web Monthly and Desktop+Web Annual subscriptions",
   "who": "The account holder",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email hi@sejda.com and ask to cancel the recurring subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription ends at the end of the current billing cycle",
   "notice": "Cancel before the term ends, or you are charged for the next term",
   "refund": "Refunds only where the law requires, for example EU residents within 14 days of signing up, upgrading or renewing",
   "fees": null,
   "source_ids": [
    "s4",
    "s6",
    "s7",
    "s9",
    "s10"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Billed through FastSpring",
   "applies_to": "All Sejda paid plans: FastSpring is Sejda's authorized reseller and merchant of record, and the seller on your invoice",
   "who": "The buyer who received the FastSpring receipt email",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Open your receipt or subscription activation email and click the link to Manage Your Orders",
     "expect": "instructions to access your Account Management page"
    },
    {
     "do": "On your Account Management page, click the Subscriptions tab and use the Manage options to cancel the subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription cancels and deactivates at your next scheduled payment date",
   "notice": null,
   "refund": "Refunds only where the law requires, for example EU residents within 14 days of signing up, upgrading or renewing",
   "fees": null,
   "source_ids": [
    "s7",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "For occasional use, buy a Week Pass instead: a one-time charge for 7 days that doesn't auto-renew and drops to free afterwards",
   "evidence": "documented",
   "source_ids": [
    "s16"
   ]
  },
  {
   "type": "free_plan",
   "what": "Use Sejda free (Desktop+Web Free) with page and hourly limits; the free Sejda Desktop allows 3 tasks per day on documents up to 50MB and 200 pages",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s18",
    "s19"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Desktop+Web Annual saves 30% over monthly",
   "evidence": "documented",
   "source_ids": [
    "s20"
   ]
  },
  {
   "type": "discount_program",
   "what": "Teams get a volume discount starting from 2 members",
   "evidence": "documented",
   "source_ids": [
    "s21"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current billing cycle",
  "data_kept": "Sejda Web permanently deletes uploaded files and processed output after upload or processing, so no documents are stored. Account information is kept while the account is active and for a reasonable period afterwards, in case you reactivate",
  "you_lose": [
   "Paid features for Sejda Web and Sejda Desktop when the billing cycle ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "A Week Pass is a one-time charge: it doesn't renew and drops to free after 7 days, so there is nothing to cancel",
   "Cancelling a subscription means clicking Stop auto-renewal; it stays active until the end of the billing cycle",
   "You can stop auto-renewal right after subscribing and pay for just the current cycle",
   "Charges and invoices come from FastSpring, Sejda's reseller and merchant of record; FastSpring's order email links to its own cancel page",
   "EU residents can cancel within 14 days of signing up, upgrading or renewing for a legally required refund",
   "Sejda Desktop processes files on your computer, and Sejda Web deletes files after processing, so there is nothing to download from Sejda before cancelling"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.sejda.com/pricing",
   "title": "Sejda pricing",
   "publisher": "vendor",
   "quote": "To cancel a recurring subscription just click 'Stop auto-renewal' from your account page.",
   "supports": "the cancel button"
  },
  {
   "id": "s2",
   "url": "https://www.sejda.com/help",
   "title": "Sejda Help",
   "publisher": "vendor",
   "quote": "You can cancel your subscription from your account page by clicking on \"Stop auto-renewal\" next to your subscription",
   "supports": "where the button is"
  },
  {
   "id": "s3",
   "url": "https://www.sejda.com/terms",
   "title": "Sejda Terms of Service",
   "publisher": "vendor",
   "quote": "unless you cancel your subscription through your account at sejda.com/account",
   "supports": "the account page URL"
  },
  {
   "id": "s4",
   "url": "https://www.sejda.com/pricing",
   "title": "Sejda pricing",
   "publisher": "vendor",
   "quote": "You can cancel auto-renewal of your subscription at any time. The subscription will no longer auto-renew and it will cancel at the end of the current billing cycle.",
   "supports": "when cancelling takes effect"
  },
  {
   "id": "s5",
   "url": "https://www.sejda.com/terms",
   "title": "Sejda Terms of Service",
   "publisher": "vendor",
   "quote": "If you cancel, your subscription will terminate at the end of then-current billing cycle, but you will not be entitled to any credits or refunds",
   "supports": "no credits or refunds on cancelling"
  },
  {
   "id": "s6",
   "url": "https://www.sejda.com/terms",
   "title": "Sejda Terms of Service",
   "publisher": "vendor",
   "quote": "Refunds are only issued if required by law.",
   "supports": "refunds only where the law requires"
  },
  {
   "id": "s7",
   "url": "https://www.sejda.com/terms",
   "title": "Sejda Terms of Service",
   "publisher": "vendor",
   "quote": "users living in the European Union have the right to cancel their paid account subscriptions within 14 days of signing up for, upgrading to, or renewing a paid account.",
   "supports": "the EU 14-day right"
  },
  {
   "id": "s8",
   "url": "https://www.sejda.com/help",
   "title": "Sejda Help",
   "publisher": "vendor",
   "quote": "It can take anywhere from 5-10 business days for a refund to show up on your bank account.",
   "supports": "how long a refund takes"
  },
  {
   "id": "s9",
   "url": "https://www.sejda.com/pricing",
   "title": "Sejda pricing",
   "publisher": "vendor",
   "quote": "Subscriptions auto-renew at the end of each term and you will be charged for the subsequent term.",
   "supports": "automatic renewal"
  },
  {
   "id": "s10",
   "url": "https://www.sejda.com/pricing",
   "title": "Sejda pricing",
   "publisher": "vendor",
   "quote": "You can also email hi@sejda.com.",
   "supports": "cancelling by email"
  },
  {
   "id": "s11",
   "url": "https://www.sejda.com/terms",
   "title": "Sejda Terms of Service",
   "publisher": "vendor",
   "quote": "We don't sell directly, we sell though FastSpring, our online authorized reseller & merchant of record.",
   "supports": "FastSpring bills Sejda customers"
  },
  {
   "id": "s12",
   "url": "https://www.sejda.com/terms",
   "title": "Sejda Terms of Service",
   "publisher": "vendor",
   "quote": "FastSpring is the seller on your invoice for billing and tax purposes.",
   "supports": "FastSpring is the seller on the invoice"
  },
  {
   "id": "s13",
   "url": "https://fastspring.com/consumer-support/edit-billing-or-cancel-subscription/",
   "title": "Edit Billing or Cancel Subscription",
   "publisher": "platform",
   "quote": "In your receipt or subscription activation notification email, click the link to Manage Your Orders.",
   "supports": "where the FastSpring flow starts"
  },
  {
   "id": "s14",
   "url": "https://fastspring.com/consumer-support/edit-billing-or-cancel-subscription/",
   "title": "Edit Billing or Cancel Subscription",
   "publisher": "platform",
   "quote": "On your Account Management page, click the Subscriptions tab and use the Manage options to update payment method or cancel a subscription.",
   "supports": "the FastSpring cancel step"
  },
  {
   "id": "s15",
   "url": "https://fastspring.com/consumer-support/edit-billing-or-cancel-subscription/",
   "title": "Edit Billing or Cancel Subscription",
   "publisher": "platform",
   "quote": "If you cancel your auto-renewal plan, your subscription will cancel and deactivate at your next scheduled payment date.",
   "supports": "when a FastSpring cancellation takes effect"
  },
  {
   "id": "s16",
   "url": "https://www.sejda.com/pricing",
   "title": "Sejda pricing",
   "publisher": "vendor",
   "quote": "The Week Pass plan is a one-time charge, not a recurring subscription. It does not automatically renew and downgrades to free after 7 days.",
   "supports": "the Week Pass doesn't renew"
  },
  {
   "id": "s17",
   "url": "https://www.sejda.com/pricing",
   "title": "Sejda pricing",
   "publisher": "vendor",
   "quote": "Page and hourly limits",
   "supports": "the free plan's limits"
  },
  {
   "id": "s18",
   "url": "https://www.sejda.com/desktop",
   "title": "Sejda Desktop",
   "publisher": "vendor",
   "quote": "3 tasks per day",
   "supports": "the free Desktop daily limit"
  },
  {
   "id": "s19",
   "url": "https://www.sejda.com/desktop",
   "title": "Sejda Desktop",
   "publisher": "vendor",
   "quote": "50MB and 200 pages",
   "supports": "the free Desktop document limit"
  },
  {
   "id": "s20",
   "url": "https://www.sejda.com/pricing",
   "title": "Sejda pricing",
   "publisher": "vendor",
   "quote": "Save 30% over monthly",
   "supports": "the annual saving"
  },
  {
   "id": "s21",
   "url": "https://www.sejda.com/pricing",
   "title": "Sejda pricing",
   "publisher": "vendor",
   "quote": "Volume discount starting from just 2 members",
   "supports": "team volume discounts"
  },
  {
   "id": "s22",
   "url": "https://www.sejda.com/pricing",
   "title": "Sejda pricing",
   "publisher": "vendor",
   "quote": "Simply cancel auto-renewal immediately after signing up and you'll only be charged for the current billing cycle.",
   "supports": "paying for a single cycle"
  },
  {
   "id": "s23",
   "url": "https://www.sejda.com/privacy",
   "title": "Sejda Privacy Policy",
   "publisher": "vendor",
   "quote": "All user-uploaded files as well as the processed output files will be permanently deleted after upload or processing respectively.",
   "supports": "Sejda Web doesn't keep documents"
  },
  {
   "id": "s24",
   "url": "https://www.sejda.com/privacy",
   "title": "Sejda Privacy Policy",
   "publisher": "vendor",
   "quote": "We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services.",
   "supports": "how long account data is kept"
  },
  {
   "id": "s25",
   "url": "https://www.sejda.com/help",
   "title": "Sejda Help",
   "publisher": "vendor",
   "quote": "If you've placed an order through FastSpring, our online authorized reseller & merchant of record, you can send your data erasure request to privacy@fastspring.com.",
   "supports": "erasing order data held by FastSpring"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "What confirms that auto-renewal was stopped (email or on-screen status) is not stated",
   "How to delete a Sejda account is not documented",
   "Whether Sejda Desktop reverts to the free version when a subscription ends is not stated (only the Week Pass is documented to drop to free)",
   "Removing team members or seats is not documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-read the pricing FAQ and FastSpring's cancel page; the help, Terms, privacy and Desktop quotes match their pages word for word: Stop auto-renewal, end-of-cycle timing, no refunds except where the law requires, and FastSpring billing are confirmed",
    "Email route: removed 'from your account's address', which Sejda's pages don't say"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/sejda",
 "json": "https://stackcut.io/exits/sejda.json",
 "evidence": {
  "packet_revision": "77ee53ed742c1386ee2655723e0afad4f866e8f2d5dddb0a2ccc169100ec3525",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "sejda--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "sejda--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "sejda--reseller-or-partner--r3",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}