{
 "id": "segment",
 "name": "Twilio Segment",
 "category": "marketing_sales",
 "website": "https://segment.com",
 "domains": [
  "segment.com"
 ],
 "summary": "Change or cancel a Team plan in Settings > Usage & Billing > Plans; monthly plans get a prorated final bill plus MTU overages, and annual prepayments aren't refunded. Gotcha: delete the workspace or cycle write keys, or incoming data keeps adding charges. Contracts run to the Order Form's end.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Team plan: change or cancel",
   "applies_to": "Segment Team plans billed monthly or annually, including the 2-week Team trial",
   "who": "Someone who can open the workspace's Usage & Billing settings (Segment's docs don't name the role)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "In your Segment workspace, go to Settings, then Usage & Billing, then Plans",
     "expect": null
    },
    {
     "do": "Change the workspace's plan (the Free plan includes up to 1,000 MTUs) or cancel the Team plan",
     "expect": null
    },
    {
     "do": "Stop data flowing in: delete the workspace, or change the write key for each source and remove the Segment snippets from your code, so new data doesn't create charges",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Cancelling or downgrading during the 2-week trial costs nothing. A monthly Team plan ends with a final prorated bill for the $120 base plus any MTUs over the 10,000 included",
   "notice": null,
   "refund": "Segment doesn't refund the prepaid part of an annual bill after the trial ends, and in most cases doesn't offer refunds",
   "fees": "Monthly plans: a final prorated bill for the $120 base fee plus any MTUs used over 10,000",
   "source_ids": [
    "g1",
    "g2",
    "g3",
    "g4",
    "g5",
    "g6",
    "g7",
    "g23",
    "g25"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Delete the workspace",
   "applies_to": "Any Segment workspace you no longer need",
   "who": "Someone with access to the workspace's Workspace Settings (the role needed isn't stated)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Go to your Workspace Settings and open the General Settings tab",
     "expect": "Delete Workspace"
    },
    {
     "do": "Click Delete Workspace",
     "expect": null
    },
    {
     "do": "Change the write key for each source and remove all Segment snippets from your codebase",
     "expect": null
    },
    {
     "do": "To change your mind within the 5 days, open Workspace Settings, select General Settings and click Revoke Workspace Deletion",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Segment irrevocably deletes the workspace 5 days after you request it; deleted workspaces can't be recovered",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "g8",
    "g9",
    "g10",
    "g11",
    "g12",
    "g23"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Business plans and contracts",
   "applies_to": "Business plans and other agreements bought through Twilio sales",
   "who": "The customer, in writing to Twilio",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email written notice of termination to legalnotices@twilio.com at least 30 days before you want the agreement to end; check your Order Form's end date and termination terms, which apply first",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The Terms allow ending the agreement with 30 days' written notice, but while an Order Form is in effect the agreement doesn't end until that Order Form expires or is terminated under its own terms",
   "notice": "At least 30 days' prior written notice",
   "refund": "Twilio's Terms say fees, once paid, are non-refundable; Segment's FAQ says that in most cases it doesn't offer refunds",
   "fees": "Payment obligations are non-cancelable under the Twilio Terms of Service",
   "source_ids": [
    "g13",
    "g14",
    "g15",
    "g16",
    "g6",
    "g26",
    "g27"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan includes up to 1,000 MTUs at no cost; going over once in 6 months locks the account, though data still flows",
   "evidence": "documented",
   "source_ids": [
    "g7",
    "g17"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Nonprofits can get a $120-a-month discount on the monthly Team plan, redeemable at any time; contact Segment's support team with proof of non-profit status",
   "evidence": "documented",
   "source_ids": [
    "g18",
    "g19",
    "g30"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "A deleted workspace is removed 5 days after the deletion request",
  "data_kept": "When you explicitly terminate your Segment contract, Segment unrecoverably deletes your data within 30 days. If you drop from a paid plan to Free, Unify data is kept for at most 90 days, and an inactive Free workspace is deleted after 30 days of inactivity",
  "you_lose": [
   "The workspace and its sources: deleted sources and workspaces can't be recovered"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Deleting your user account doesn't cancel the subscription: the workspace holds the subscription and isn't deleted",
   "Keep data from flowing after you cancel (delete the workspace or cycle write keys), or it can create further charges",
   "Cancelling or downgrading during the 2-week Team trial costs nothing",
   "A Team trial with payment details added continues automatically at the regular rate when the trial ends",
   "A nonprofit discount ends with the promotion: the bill then returns to the normal rate"
  ]
 },
 "sources": [
  {
   "id": "g1",
   "url": "https://www.twilio.com/docs/segment/guides/usage-and-billing/billing",
   "title": "Billing and Account FAQs",
   "publisher": "vendor",
   "quote": "If you already have a Segment workspace, you can change which plan your workspace is on by navigating to Settings > Usage & Billing > Plans.",
   "supports": "where plans are changed"
  },
  {
   "id": "g2",
   "url": "https://www.twilio.com/docs/segment/guides/usage-and-billing/billing",
   "title": "Billing and Account FAQs",
   "publisher": "vendor",
   "quote": "If you cancel or downgrade your plan during the 2-week trial period, you don't incur any charges.",
   "supports": "cancelling during the trial is free"
  },
  {
   "id": "g3",
   "url": "https://www.twilio.com/docs/segment/guides/usage-and-billing/billing",
   "title": "Billing and Account FAQs",
   "publisher": "vendor",
   "quote": "you'll receive a final bill for the prorated amount for the $120 base + a charge for any MTUs you've used over the allotted 10,000",
   "supports": "the final bill for a monthly Team plan"
  },
  {
   "id": "g4",
   "url": "https://www.twilio.com/docs/segment/guides/usage-and-billing/billing",
   "title": "Billing and Account FAQs",
   "publisher": "vendor",
   "quote": "Segment doesn't issue refunds for the pre-paid portion of your annual bill after your trial ends.",
   "supports": "no refunds on annual plans"
  },
  {
   "id": "g5",
   "url": "https://www.twilio.com/docs/segment/guides/usage-and-billing/billing",
   "title": "Billing and Account FAQs",
   "publisher": "vendor",
   "quote": "You should fully delete your workspace or cycle your write keys to stop all data flow into Segment to avoid future charges.",
   "supports": "what stops further charges"
  },
  {
   "id": "g6",
   "url": "https://www.twilio.com/docs/segment/guides/usage-and-billing/billing",
   "title": "Billing and Account FAQs",
   "publisher": "vendor",
   "quote": "In most cases Segment doesn't offer refunds",
   "supports": "the general refund policy"
  },
  {
   "id": "g7",
   "url": "https://www.twilio.com/docs/segment/guides/usage-and-billing/billing",
   "title": "Billing and Account FAQs",
   "publisher": "vendor",
   "quote": "The Free plan includes up to 1,000 MTUs at no cost.",
   "supports": "the Free plan"
  },
  {
   "id": "g8",
   "url": "https://www.twilio.com/docs/segment/guides/usage-and-billing/account-management",
   "title": "Account Management",
   "publisher": "vendor",
   "quote": "To delete your workspace, go to your Workspace Settings",
   "supports": "where workspace deletion starts"
  },
  {
   "id": "g9",
   "url": "https://www.twilio.com/docs/segment/guides/usage-and-billing/account-management",
   "title": "Account Management",
   "publisher": "vendor",
   "quote": "click the General Settings tab, then click Delete Workspace.",
   "supports": "the delete steps"
  },
  {
   "id": "g10",
   "url": "https://www.twilio.com/docs/segment/guides/usage-and-billing/account-management",
   "title": "Account Management",
   "publisher": "vendor",
   "quote": "Segment will irrevocably delete your workspace 5 days after you initiate your deletion request.",
   "supports": "when the workspace is deleted"
  },
  {
   "id": "g11",
   "url": "https://www.twilio.com/docs/segment/guides/usage-and-billing/account-management",
   "title": "Account Management",
   "publisher": "vendor",
   "quote": "If you want to revoke the workspace deletion request during the 5 days after you initiated your request",
   "supports": "deletion can be revoked within 5 days (Revoke Workspace Deletion)"
  },
  {
   "id": "g12",
   "url": "https://www.twilio.com/docs/segment/guides/usage-and-billing/account-management",
   "title": "Account Management",
   "publisher": "vendor",
   "quote": "Deleted sources and workspaces cannot be recovered.",
   "supports": "deletion is permanent"
  },
  {
   "id": "g13",
   "url": "https://www.twilio.com/en-us/legal/tos",
   "title": "Twilio Terms of Service (segment.com/legal/terms leads here)",
   "publisher": "vendor",
   "quote": "Either party may terminate this Agreement for convenience by providing the other party with at least thirty (30) days prior written notice",
   "supports": "the 30-day written notice"
  },
  {
   "id": "g14",
   "url": "https://www.twilio.com/en-us/legal/tos",
   "title": "Twilio Terms of Service",
   "publisher": "vendor",
   "quote": "Notices to Twilio will be provided via email to legalnotices@twilio.com.",
   "supports": "how notice must be sent"
  },
  {
   "id": "g15",
   "url": "https://www.twilio.com/en-us/legal/tos",
   "title": "Twilio Terms of Service",
   "publisher": "vendor",
   "quote": "Except as otherwise expressly set forth herein, payment obligations are non-cancelable and fees, Taxes, and Communications Surcharges",
   "supports": "payment obligations continue"
  },
  {
   "id": "g16",
   "url": "https://www.twilio.com/en-us/pricing/customer-data",
   "title": "Twilio Segment pricing",
   "publisher": "vendor",
   "quote": "Contact sales for a custom quote",
   "supports": "contract plans are bought through sales"
  },
  {
   "id": "g17",
   "url": "https://www.twilio.com/docs/segment/guides/usage-and-billing/billing",
   "title": "Billing and Account FAQs",
   "publisher": "vendor",
   "quote": "If you exceed the 1,000 MTU limit once in a 6-month period, Segment locks your account but data is still able to flow through Segment.",
   "supports": "what happens when a Free workspace goes over"
  },
  {
   "id": "g18",
   "url": "https://www.twilio.com/docs/segment/guides/usage-and-billing/discounts-for-startups-npos",
   "title": "Discounts or Coupons",
   "publisher": "vendor",
   "quote": "$120 per month discount on our monthly Team plan",
   "supports": "the nonprofit discount"
  },
  {
   "id": "g19",
   "url": "https://www.twilio.com/docs/segment/guides/usage-and-billing/discounts-for-startups-npos",
   "title": "Discounts or Coupons",
   "publisher": "vendor",
   "quote": "The non-profit discount can be redeemed at any time, regardless if you're a new customer or have been with Segment for years.",
   "supports": "when the nonprofit discount can be redeemed"
  },
  {
   "id": "g20",
   "url": "https://www.twilio.com/docs/segment/guides/usage-and-billing/discounts-for-startups-npos",
   "title": "Discounts or Coupons",
   "publisher": "vendor",
   "quote": "When your promotion expires, your bill returns to the normal, non-discounted rate.",
   "supports": "discounts end when the promotion expires"
  },
  {
   "id": "g21",
   "url": "https://www.twilio.com/docs/segment/guides/usage-and-billing/account-management",
   "title": "Account Management",
   "publisher": "vendor",
   "quote": "The workspace is where the subscription is managed, and it will not be deleted.",
   "supports": "deleting a user account doesn't cancel the subscription"
  },
  {
   "id": "g22",
   "url": "https://www.twilio.com/docs/segment/privacy/data-retention-policy",
   "title": "Data Retention and Deletion Policy",
   "publisher": "vendor",
   "quote": "Customers that have explicitly terminated their Segment contract will have their data unrecoverably deleted within 30 days of contract termination.",
   "supports": "how long data is kept after terminating"
  },
  {
   "id": "g23",
   "url": "https://www.twilio.com/docs/segment/guides/usage-and-billing/account-management",
   "title": "Account Management",
   "publisher": "vendor",
   "quote": "You should also change your write keys for each source and remove all Segment snippets from your codebase.",
   "supports": "stopping data flow when deleting"
  },
  {
   "id": "g24",
   "url": "https://www.twilio.com/docs/segment/guides/usage-and-billing/billing",
   "title": "Billing and Account FAQs",
   "publisher": "vendor",
   "quote": "If you added your payment information, your subscription automatically continues at the regular rate after the trial period expires.",
   "supports": "the trial converts to paid"
  },
  {
   "id": "g25",
   "url": "https://www.twilio.com/docs/segment/guides/usage-and-billing/billing",
   "title": "Billing and Account FAQs",
   "publisher": "vendor",
   "quote": "If you cancel your plan or downgrade to a free account before the end of your official billing period on the monthly Team plan",
   "supports": "cancelling or downgrading a monthly Team plan"
  },
  {
   "id": "g26",
   "url": "https://www.twilio.com/en-us/legal/tos",
   "title": "Twilio Terms of Service",
   "publisher": "vendor",
   "quote": "if there are any Order Form(s) in effect, this Agreement will not terminate until all such Order Form(s) have expired or have been terminated",
   "supports": "Order Forms run to their own end"
  },
  {
   "id": "g27",
   "url": "https://www.twilio.com/en-us/legal/tos",
   "title": "Twilio Terms of Service",
   "publisher": "vendor",
   "quote": "once paid, are non-refundable",
   "supports": "fees once paid aren't refunded"
  },
  {
   "id": "g28",
   "url": "https://www.twilio.com/docs/segment/privacy/data-retention-policy",
   "title": "Data Retention and Deletion Policy",
   "publisher": "vendor",
   "quote": "Segment will enforce a maximum data retention period of 90 days for Unify data",
   "supports": "retention after downgrading to Free"
  },
  {
   "id": "g29",
   "url": "https://www.twilio.com/docs/segment/privacy/data-retention-policy",
   "title": "Data Retention and Deletion Policy",
   "publisher": "vendor",
   "quote": "Segment unrecoverably deletes the workspace after 30 days of inactivity",
   "supports": "inactive Free workspaces are deleted"
  },
  {
   "id": "g30",
   "url": "https://www.twilio.com/docs/segment/guides/usage-and-billing/discounts-for-startups-npos",
   "title": "Discounts or Coupons",
   "publisher": "vendor",
   "quote": "with proof of your non-profit status for more details",
   "supports": "applying for the nonprofit discount"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Which workspace role can change plans or delete a workspace isn't stated on Segment's billing pages",
   "Segment's docs don't describe a confirmation email or screen after cancelling or deleting",
   "The renewal and notice terms in individual Business order forms aren't public; the Twilio Terms of Service give the general 30-day notice",
   "A way to export workspace data before deleting it isn't described on Segment's billing pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-06",
   "result": "fixed",
   "notes": [
    "Re-read Segment's billing FAQ, account management, discount and data retention pages and the Twilio Terms of Service (segment.com/legal/terms redirects there); Team plan, workspace deletion and refund facts confirmed",
    "Contract route: the Terms say an agreement with an Order Form in effect doesn't end until that Order Form expires or is terminated under its own terms; the 30-day notice alone doesn't end it",
    "Contract refund: fees, once paid, are non-refundable under the Terms",
    "Workspace deletion: also change each source's write key and remove Segment snippets",
    "Data kept: added the 90-day Unify limit after dropping to Free and the 30-day deletion of inactive Free workspaces",
    "Tip added: a Team trial with payment details continues at the regular rate when it ends",
    "Summary: contracts run to the Order Form's end rather than ending on 30 days' notice"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/segment",
 "json": "https://stackcut.io/exits/segment.json",
 "evidence": {
  "packet_revision": "67a73d101c4c5a061d178ab86db92a323236117b2578b5a47aadf2e1c8137ab0",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "segment--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "segment--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "segment--sales-contract--r3",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}