{ "$schema": "https://json-schema.org/draft/2020-12/schema", "$id": "https://stackcut.io/exits/schema.json", "title": "Stackcut exit packet", "description": "How to cancel one digital subscription: every route by billing channel, what it does, what to export first, cheaper ways to keep it, and notes for an agent. Every fact cites a vendor, platform or regulator page with a verbatim quote and a check date. CC BY 4.0, https://stackcut.io/cancel. Negotiation options are sourced extensions of existing billing routes; only independently reviewed packets are published.", "type": "object", "required": [ "id", "name", "category", "website", "summary", "routes", "sources", "verification" ], "properties": { "id": { "type": "string", "pattern": "^[a-z0-9][a-z0-9_]{1,48}$" }, "name": { "type": "string" }, "category": { "enum": [ "streaming_video", "music_audio", "news_magazines", "dating", "cloud_storage", "productivity", "ai_tools", "design_creative", "developer_tools", "marketing_sales", "communication", "security_privacy", "education_learning", "health_fitness", "gaming", "shopping_memberships", "finance_apps", "other_digital", "customer_support", "business_finance" ] }, "website": { "type": "string", "format": "uri" }, "domains": { "type": "array", "items": { "type": "string" }, "description": "The service's own domains, lowercase, no www" }, "summary": { "type": "string", "description": "How to cancel and the one gotcha, in at most 50 words" }, "routes": { "type": "array", "minItems": 1, "items": { "type": "object", "required": [ "channel", "applies_to", "who", "method", "steps", "source_ids" ], "properties": { "channel": { "enum": [ "direct_web", "direct_app", "apple_app_store", "google_play", "amazon", "roku", "paypal", "carrier_or_isp", "reseller_or_partner", "sales_contract" ], "description": "Who bills the subscription" }, "label": { "type": "string", "maxLength": 48, "description": "Optional short heading for this route, used when a service has several routes on the same channel (e.g. \"Billed by Verizon\", \"Team plans\")" }, "applies_to": { "type": "string", "description": "Which plans or accounts this route covers" }, "who": { "type": "string", "description": "Who can cancel (account holder, workspace owner, billing admin)" }, "method": { "enum": [ "self_serve", "email", "chat", "phone", "form", "letter", "contact_sales", "platform_settings" ] }, "start_url": { "type": [ "string", "null" ], "description": "The official page where the flow starts" }, "steps": { "type": "array", "minItems": 1, "items": { "type": "object", "required": [ "do" ], "properties": { "do": { "type": "string", "description": "What to do, in plain English" }, "expect": { "type": [ "string", "null" ], "description": "Words the person should see next, as the help page names them" } } } }, "confirm_by": { "type": [ "string", "null" ], "description": "What proves it worked" }, "effective": { "type": [ "string", "null" ], "description": "When access ends" }, "notice": { "type": [ "string", "null" ], "description": "Notice needed before renewal" }, "refund": { "type": [ "string", "null" ] }, "fees": { "type": [ "string", "null" ], "description": "Early-termination or other fees" }, "source_ids": { "type": "array", "minItems": 1, "items": { "type": "string" } } } } }, "pay_less": { "type": "array", "items": { "type": "object", "required": [ "type", "what", "evidence", "source_ids" ], "properties": { "type": { "enum": [ "pause", "downgrade", "free_plan", "ad_supported_plan", "annual_billing", "discount_program", "retention_offer", "seat_reduction", "bundle", "student_or_nonprofit" ] }, "what": { "type": "string" }, "evidence": { "enum": [ "documented", "reported" ], "description": "documented = on the vendor's own page; reported = users report it (community source)" }, "seen": { "type": [ "string", "null" ], "description": "YYYY-MM, for reported offers" }, "source_ids": { "type": "array", "items": { "type": "string" } } } } }, "export": { "type": "array", "items": { "type": "object", "required": [ "data", "how" ], "properties": { "data": { "type": "string" }, "how": { "type": "string" }, "format": { "type": [ "string", "null" ] }, "limits": { "type": [ "string", "null" ] }, "source_ids": { "type": "array", "items": { "type": "string" } } } } }, "after_cancel": { "type": "object", "properties": { "access_until": { "type": [ "string", "null" ] }, "data_kept": { "type": [ "string", "null" ] }, "you_lose": { "type": "array", "items": { "type": "string" } } } }, "agent_notes": { "type": "object", "properties": { "sign_in_needed": { "type": [ "boolean", "null" ] }, "phone_or_chat_only": { "type": [ "boolean", "null" ] }, "retention_step": { "type": [ "string", "null" ] }, "tips": { "type": "array", "items": { "type": "string" } } } }, "delete_account": { "type": "object", "description": "Added at build time from JustDeleteMe (MIT): deleting an account is not cancelling a plan", "properties": { "url": { "type": [ "string", "null" ] }, "difficulty": { "type": [ "string", "null" ] }, "notes": { "type": [ "string", "null" ] }, "source": { "type": "string" } } }, "sources": { "type": "array", "minItems": 1, "items": { "type": "object", "required": [ "id", "url", "publisher", "quote" ], "properties": { "id": { "type": "string" }, "url": { "type": "string" }, "title": { "type": "string" }, "publisher": { "enum": [ "vendor", "platform", "regulator", "community" ] }, "quote": { "type": [ "string", "null" ], "description": "Verbatim, at most 30 words" }, "supports": { "type": "string" } } } }, "verification": { "type": "object", "required": [ "level", "checked_on", "review" ], "properties": { "level": { "enum": [ "docs", "walked", "partial", "legacy" ], "description": "docs = every route fact from official pages; walked = followed on a real account; partial = something important unconfirmed" }, "checked_on": { "type": "string", "format": "date" }, "by": { "type": "string" }, "unverified": { "type": "array", "items": { "type": "string" } }, "review": { "type": "object", "required": [ "by", "on", "result" ], "description": "A second, independent check of the packet against the official pages", "properties": { "by": { "type": "string" }, "on": { "type": "string", "format": "date" }, "result": { "enum": [ "ok", "fixed", "partial" ], "description": "ok = nothing to change; fixed = issues found and corrected; partial = some facts couldn't be re-checked (listed in unverified)" }, "notes": { "type": "array", "items": { "type": "string" }, "description": "What the review changed, briefly" } } } } }, "negotiation": { "type": "array", "description": "Optional ways to ask for a lower bill while deciding whether to keep the service. Eligibility is account-specific and never guaranteed.", "items": { "type": "object", "additionalProperties": false, "required": [ "id", "route_id", "kind", "channel", "method", "applies_to", "market", "start_url", "contact_phone", "contact_email", "evidence", "checked_on", "seen_on", "source_ids", "terms", "how", "unknowns" ], "properties": { "id": { "type": "string", "pattern": "^[a-z0-9_-]+\\.[a-z0-9_-]+$", "description": "Stable service.action identifier." }, "route_id": { "type": "string", "pattern": "^[a-z0-9-]+--[a-z0-9-]+--r[1-9][0-9]*$", "description": "Stable ID of an existing billing route: ----r." }, "kind": { "enum": [ "cancel_flow_offer", "support_retention", "renewal_negotiation", "contract_rightsize" ] }, "channel": { "type": [ "string", "null" ], "enum": [ "direct_web", "direct_app", "apple_app_store", "google_play", "amazon", "roku", "paypal", "carrier_or_isp", "reseller_or_partner", "sales_contract", null ] }, "method": { "enum": [ "self_serve", "email", "chat", "phone", "form", "letter", "contact_sales", "platform_settings" ] }, "applies_to": { "type": "string", "minLength": 1 }, "market": { "type": [ "string", "null" ] }, "start_url": { "type": [ "string", "null" ], "format": "uri" }, "contact_phone": { "type": [ "string", "null" ] }, "contact_email": { "type": [ "string", "null" ], "format": "email" }, "evidence": { "enum": [ "documented", "reported", "walked" ] }, "checked_on": { "type": "string", "format": "date" }, "seen_on": { "type": [ "string", "null" ], "format": "date" }, "source_ids": { "type": "array", "minItems": 1, "uniqueItems": true, "items": { "type": "string" } }, "terms": { "type": "object", "additionalProperties": false, "required": [ "price", "currency", "billing_period", "discount_duration_months", "renewal_price", "new_commitment", "fees", "starts" ], "properties": { "price": { "type": [ "number", "null" ], "minimum": 0 }, "currency": { "type": [ "string", "null" ], "pattern": "^[A-Z]{3}$" }, "billing_period": { "type": [ "string", "null" ], "enum": [ "month", "year", null ] }, "discount_duration_months": { "type": [ "integer", "null" ], "minimum": 1 }, "renewal_price": { "type": [ "number", "null" ], "minimum": 0 }, "new_commitment": { "type": [ "string", "null" ] }, "fees": { "type": [ "number", "null" ], "minimum": 0 }, "starts": { "type": [ "string", "null" ] } } }, "how": { "type": "array", "items": { "type": "string", "minLength": 1 } }, "unknowns": { "type": "array", "items": { "type": "string", "minLength": 1 } } } } }, "evidence": { "type": "object", "additionalProperties": false, "description": "Generated read-only source freshness and stable route identity. It does not record account eligibility or successful actions.", "required": [ "packet_revision", "docs_checked_on", "last_observed_success_on", "verification", "freshness", "routes" ], "properties": { "packet_revision": { "type": "string", "pattern": "^[a-f0-9]{64}$" }, "docs_checked_on": { "type": [ "string", "null" ], "format": "date" }, "last_observed_success_on": { "type": [ "string", "null" ], "format": "date" }, "verification": { "enum": [ "docs", "walked", "partial", "legacy" ] }, "freshness": { "type": "object", "additionalProperties": false, "required": [ "status", "checked_on", "age_days", "stale_after_days", "next_check_on" ], "properties": { "status": { "enum": [ "current", "stale", "unknown" ] }, "checked_on": { "type": [ "string", "null" ], "format": "date" }, "age_days": { "type": [ "integer", "null" ] }, "stale_after_days": { "type": "integer", "minimum": 1 }, "next_check_on": { "type": [ "string", "null" ], "format": "date" } } }, "routes": { "type": "array", "items": { "type": "object", "additionalProperties": false, "required": [ "route_id", "channel", "checked_on", "freshness" ], "properties": { "route_id": { "type": "string" }, "channel": { "enum": [ "direct_web", "direct_app", "apple_app_store", "google_play", "amazon", "roku", "paypal", "carrier_or_isp", "reseller_or_partner", "sales_contract" ] }, "checked_on": { "type": [ "string", "null" ], "format": "date" }, "freshness": { "$ref": "#/properties/evidence/properties/freshness" } } } } } } } }