{
 "id": "runway",
 "name": "Runway",
 "category": "design_creative",
 "website": "https://runway.com",
 "domains": [
  "runway.com",
  "runwayml.com"
 ],
 "summary": "On the web billing page click Cancel plan, then Continue to cancel plan, then Confirm cancellation in Stripe; stopping at the feedback step doesn't cancel. Paid features last to the cycle's end. Deleting the account doesn't stop billing, workspaces bill separately, and app-store plans cancel with Apple or Google.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Personal plan bought on the web",
   "applies_to": "Individual Runway plans (such as Standard, Pro and Max) bought on the web and billed by Runway through Stripe",
   "who": "The account holder, signed in to the account that pays",
   "method": "self_serve",
   "start_url": "https://app.runwayml.com/settings/billing",
   "steps": [
    {
     "do": "Go to your billing page",
     "expect": "Cancel plan"
    },
    {
     "do": "Click Cancel plan",
     "expect": "a feedback step"
    },
    {
     "do": "Give any feedback, then select Continue to cancel plan",
     "expect": "Confirm cancellation in Stripe"
    },
    {
     "do": "Click Confirm cancellation in Stripe and wait for Stripe's cancellation confirmation",
     "expect": null
    }
   ],
   "confirm_by": "Stripe shows a cancellation confirmation with the cancellation date; afterwards the Cancel plan button on the billing page is inactive",
   "effective": "You keep paid features until the end of the billing cycle; the plan doesn't renew and you aren't charged again",
   "notice": null,
   "refund": "At Runway's discretion: a plan bought or renewed in the last 30 days that is unused or close to unused can be refunded on request (from the help icon in the top-right corner of the app), which ends the plan at once and drops the account to Free. Otherwise fees are non-refundable, with no refund or credit for time left",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s65",
    "s66",
    "s67"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Workspace or Team plan",
   "applies_to": "A Workspace's own subscription, including Team plans billed per seat; it bills separately from your personal plan",
   "who": "The workspace owner, from the workspace's billing view",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Switch into the workspace, then open Workspace Settings, Plans & Billing, Manage your Plan",
     "expect": null
    },
    {
     "do": "Click Downgrade plan under the Free Plan",
     "expect": "Cancel Plan next to the default payment method"
    },
    {
     "do": "Click Cancel Plan and complete the same confirmation steps as a personal plan",
     "expect": null
    }
   ],
   "confirm_by": "The subscription status changes to Free at the end of the billing cycle",
   "effective": "Cancelling a Team plan takes effect at the end of the billing period (everyone keeps their role until then); downgrading to another plan takes effect immediately. Afterwards members become Viewers, with one admin keeping full access",
   "notice": null,
   "refund": "At Runway's discretion for a subscription bought or renewed in the last 30 days that is unused or close to unused; otherwise non-refundable",
   "fees": null,
   "source_ids": [
    "s16",
    "s17",
    "s18",
    "s19",
    "s20",
    "s21",
    "s22",
    "s23",
    "s9",
    "s12",
    "s65",
    "s66"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Runway plans bought in the iOS app (the billing page says the account is managed by Apple)",
   "who": "The Apple Account that bought the plan",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then Runway",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription (you may need to scroll down)",
     "expect": null
    }
   ],
   "confirm_by": "No Cancel button, or an expiration message in red, means the subscription is already cancelled",
   "effective": "The plan stays active until the end of the current billing period and won't renew; you keep access to media you generated in the app",
   "notice": null,
   "refund": "Request it from Apple: Runway can't issue refunds for App Store purchases",
   "fees": null,
   "source_ids": [
    "s24",
    "s25",
    "s26",
    "s27",
    "s28",
    "s29",
    "s30",
    "s31"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Runway plans bought in the Android app through Google Play",
   "who": "The Google account that bought the plan",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Open the Google Play Store app and tap your profile icon at the top right",
     "expect": "Payments & subscriptions"
    },
    {
     "do": "Tap Payments & subscriptions, then Subscriptions, then Runway",
     "expect": "Cancel subscription"
    },
    {
     "do": "Tap Cancel subscription and follow the instructions",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can use the plan for the time you've already paid; it won't renew after the current billing period",
   "notice": null,
   "refund": "Request it from Google Play: Runway can't issue refunds for Google Play purchases",
   "fees": null,
   "source_ids": [
    "s24",
    "s25",
    "s30",
    "s32",
    "s33",
    "s34"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Runway Enterprise subscriptions under an Order and the Runway Enterprise Services Terms",
   "who": "Your organization, through its Runway Account Manager",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact your Runway Account Manager to change or end the Enterprise subscription",
     "expect": null
    },
    {
     "do": "To stop renewal, send written notice of non-renewal (email is enough) to Runway's contact named on your Order at least 60 days before the term expires; an emailed notice counts from the first business day after sending",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The Enterprise term ends when it expires, provided non-renewal notice arrived at least 60 days before",
   "notice": "Enterprise terms renew automatically for one-year terms unless written notice of non-renewal is given at least 60 days before expiration",
   "refund": "None except where the Enterprise Terms say otherwise: payment obligations are non-cancelable and fees paid are non-refundable",
   "fees": "Fees for the current term stay due; if Runway terminates for cause, the customer must also pay the unpaid fees for the rest of the term",
   "source_ids": [
    "s35",
    "s36",
    "s37",
    "s38",
    "s39",
    "s40",
    "s68",
    "s69"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Cancelling moves you to the Free plan: 125 one-time credits and 5GB of asset storage, with a Runway watermark on generated videos. Purchased credits stay usable",
   "evidence": "documented",
   "source_ids": [
    "s41",
    "s42",
    "s43",
    "s44",
    "s45"
   ]
  },
  {
   "type": "downgrade",
   "what": "Switch to a lower tier from the billing page (Manage Billing, your active plan, Update Plan); a downgrade gives a credit toward your next billing cycle",
   "evidence": "documented",
   "source_ids": [
    "s46"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual plans are paid in one lump sum at a discounted rate and renew a year after they start unless cancelled",
   "evidence": "documented",
   "source_ids": [
    "s47"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Team plans bill per seat: Admins and Editors use paid seats and Viewers are free. Remove members you no longer need, then ask support for the prorated difference",
   "evidence": "documented",
   "source_ids": [
    "s48",
    "s49",
    "s50",
    "s51"
   ]
  }
 ],
 "export": [
  {
   "data": "Your generated assets and exports",
   "how": "Select Assets in the left-hand sidebar, select several assets (Shift for a range, Ctrl or Cmd for single items), then open Actions in the floating bottom menu and choose Download",
   "format": "ZIP file",
   "limits": null,
   "source_ids": [
    "s52",
    "s53"
   ]
  },
  {
   "data": "Invoices",
   "how": "Click Download next to each invoice on your billing page",
   "format": null,
   "limits": "There's no bulk download; invoices download one at a time",
   "source_ids": [
    "s54"
   ]
  },
  {
   "data": "Enterprise Customer Content",
   "how": "Ask Runway for an export within 30 days after the Enterprise agreement ends",
   "format": null,
   "limits": "After 30 days Runway has no obligation to keep the content and deletes it, unless the law prohibits that",
   "source_ids": [
    "s55",
    "s56",
    "s70"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the billing cycle; a refund ends the plan immediately",
  "data_kept": "Assets and projects stay on the account unless you delete the account, which is permanent. Purchased credits remain until spent. Enterprise content is exported on request for 30 days after termination, then deleted",
  "you_lose": [
   "Paid features once the cycle ends; Free-plan videos carry a Runway watermark",
   "Creating new projects on the Free plan if you already have more than three",
   "If a refund is granted: the plan's features and any unused plan credits, at once"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "A feedback step comes first; you must still select Continue to cancel plan and then Confirm cancellation in Stripe, or the plan renews",
  "tips": [
   "Deleting the Runway account doesn't cancel the Stripe subscription: cancel first, then delete",
   "Subscribed on mobile with Apple's Hide My Email? Apple may have created a second Runway account with its own subscription; sign in with that address and cancel it too",
   "A workspace you own can have its own subscription, billed separately from your personal plan: switch into it and cancel there too",
   "If the billing page says the account is managed by Apple, Runway support can't change the plan: cancel in iOS Settings",
   "An inactive Cancel plan button means cancellation is already scheduled",
   "Adding Admin or Editor members to a workspace adds a charge for each; Viewers are free",
   "Deleting the app or the account doesn't remove you from Runway's mailing list: use the Unsubscribe link"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.runwayml.com/hc/en-us/articles/21668396605971-How-do-I-cancel-my-plan",
   "title": "How do I cancel my plan?",
   "publisher": "vendor",
   "quote": "Go to your billing page",
   "supports": "where cancelling starts"
  },
  {
   "id": "s2",
   "url": "https://help.runwayml.com/hc/en-us/articles/21668396605971-How-do-I-cancel-my-plan",
   "title": "How do I cancel my plan?",
   "publisher": "vendor",
   "quote": "Click Cancel plan",
   "supports": "the first button"
  },
  {
   "id": "s3",
   "url": "https://help.runwayml.com/hc/en-us/articles/21668396605971-How-do-I-cancel-my-plan",
   "title": "How do I cancel my plan?",
   "publisher": "vendor",
   "quote": "Provide any feedback, then proceed by selecting Continue to cancel plan",
   "supports": "the feedback step"
  },
  {
   "id": "s4",
   "url": "https://help.runwayml.com/hc/en-us/articles/21668396605971-How-do-I-cancel-my-plan",
   "title": "How do I cancel my plan?",
   "publisher": "vendor",
   "quote": "Click Confirm cancellation in Stripe",
   "supports": "the final confirm step"
  },
  {
   "id": "s5",
   "url": "https://help.runwayml.com/hc/en-us/articles/21668396605971-How-do-I-cancel-my-plan",
   "title": "How do I cancel my plan?",
   "publisher": "vendor",
   "quote": "You'll retain your subscription until the end of your billing cycle after cancellation, but the subscription will not renew.",
   "supports": "when access ends"
  },
  {
   "id": "s6",
   "url": "https://help.runwayml.com/hc/en-us/articles/21668396605971-How-do-I-cancel-my-plan",
   "title": "How do I cancel my plan?",
   "publisher": "vendor",
   "quote": "this means that your subscription is already scheduled for cancellation at the end of your current billing cycle and your plan will not renew.",
   "supports": "an inactive Cancel plan button means it's already scheduled"
  },
  {
   "id": "s7",
   "url": "https://help.runwayml.com/hc/en-us/articles/51483162220307-Why-was-I-charged-after-cancelling-my-subscription",
   "title": "Why was I charged after cancelling my subscription?",
   "publisher": "vendor",
   "quote": "Runway's cancellation flow has two steps: experience feedback and the cancellation itself.",
   "supports": "the feedback step comes before the cancellation"
  },
  {
   "id": "s8",
   "url": "https://help.runwayml.com/hc/en-us/articles/51483162220307-Why-was-I-charged-after-cancelling-my-subscription",
   "title": "Why was I charged after cancelling my subscription?",
   "publisher": "vendor",
   "quote": "If you stopped before the Stripe confirmation, your subscription remained active and renewed as scheduled.",
   "supports": "the Stripe confirmation proves it worked"
  },
  {
   "id": "s9",
   "url": "https://help.runwayml.com/hc/en-us/articles/51483162220307-Why-was-I-charged-after-cancelling-my-subscription",
   "title": "Why was I charged after cancelling my subscription?",
   "publisher": "vendor",
   "quote": "You may be eligible if your plan renewed within the last 30 days and is unused or close to unused.",
   "supports": "the refund window"
  },
  {
   "id": "s10",
   "url": "https://help.runwayml.com/hc/en-us/articles/51483162220307-Why-was-I-charged-after-cancelling-my-subscription",
   "title": "Why was I charged after cancelling my subscription?",
   "publisher": "vendor",
   "quote": "Your plan stays active until the end of the period you already paid for, and you won't be charged again after that.",
   "supports": "no further charges after cancelling"
  },
  {
   "id": "s11",
   "url": "https://help.runwayml.com/hc/en-us/articles/50205612565779-Managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "your cancellation is already confirmed. The cancellation date is shown at the top of the Stripe confirmation page.",
   "supports": "how to confirm, and where the cancellation date shows"
  },
  {
   "id": "s12",
   "url": "https://help.runwayml.com/hc/en-us/articles/24343363554067-Requesting-a-refund-for-your-plan-or-payment",
   "title": "Requesting a refund for your plan or payment",
   "publisher": "vendor",
   "quote": "The plan will be terminated as soon as the refund is initiated.",
   "supports": "a refund ends the plan at once"
  },
  {
   "id": "s13",
   "url": "https://help.runwayml.com/hc/en-us/articles/24343363554067-Requesting-a-refund-for-your-plan-or-payment",
   "title": "Requesting a refund for your plan or payment",
   "publisher": "vendor",
   "quote": "the feature access included with the previous plan, including any unused plan credits, is immediately lost and the account is downgraded to free.",
   "supports": "what a refund costs you"
  },
  {
   "id": "s14",
   "url": "https://runway.com/terms-of-use",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "all fees for the Services are non-refundable, and if you cancel your subscription, you are not entitled to receive any refund or credits",
   "supports": "no refund for time left"
  },
  {
   "id": "s15",
   "url": "https://runway.com/terms-of-use",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "If you cancel your subscription, you may use your subscription until the end of your then-current subscription term",
   "supports": "access runs to the end of the term"
  },
  {
   "id": "s16",
   "url": "https://help.runwayml.com/hc/en-us/articles/51483162220307-Why-was-I-charged-after-cancelling-my-subscription",
   "title": "Why was I charged after cancelling my subscription?",
   "publisher": "vendor",
   "quote": "If you're a workspace owner, the workspace may have its own subscription that bills independently from your personal plan.",
   "supports": "workspace subscriptions bill separately"
  },
  {
   "id": "s17",
   "url": "https://help.runwayml.com/hc/en-us/articles/51483162220307-Why-was-I-charged-after-cancelling-my-subscription",
   "title": "Why was I charged after cancelling my subscription?",
   "publisher": "vendor",
   "quote": "Switch into the workspace to access its billing view.",
   "supports": "where workspace billing is"
  },
  {
   "id": "s18",
   "url": "https://help.runwayml.com/hc/en-us/articles/51483162220307-Why-was-I-charged-after-cancelling-my-subscription",
   "title": "Why was I charged after cancelling my subscription?",
   "publisher": "vendor",
   "quote": "Follow the same cancellation steps from the workspace billing view.",
   "supports": "the workspace uses the same confirmation steps"
  },
  {
   "id": "s19",
   "url": "https://help.runwayml.com/hc/en-us/articles/18559561461523-Managing-your-Workspace-Subscription",
   "title": "Managing your Workspace Subscription",
   "publisher": "vendor",
   "quote": "You can do so by going to your Workspace Settings > Plans & Billing > Manage your Plan.",
   "supports": "where workspace cancelling starts"
  },
  {
   "id": "s20",
   "url": "https://help.runwayml.com/hc/en-us/articles/18559561461523-Managing-your-Workspace-Subscription",
   "title": "Managing your Workspace Subscription",
   "publisher": "vendor",
   "quote": "Click Downgrade plan under the Free Plan. You should see the option to Cancel Plan next to the default payment method",
   "supports": "the workspace cancel buttons"
  },
  {
   "id": "s21",
   "url": "https://help.runwayml.com/hc/en-us/articles/18559561461523-Managing-your-Workspace-Subscription",
   "title": "Managing your Workspace Subscription",
   "publisher": "vendor",
   "quote": "You will not be charged again, and your subscription status will change to",
   "supports": "the status changes to Free at the cycle end"
  },
  {
   "id": "s22",
   "url": "https://help.runwayml.com/hc/en-us/articles/18559561461523-Managing-your-Workspace-Subscription",
   "title": "Managing your Workspace Subscription",
   "publisher": "vendor",
   "quote": "Canceling takes effect at the end of your billing period. Until then, everyone keeps their current role and access.",
   "supports": "when a Team plan cancellation applies"
  },
  {
   "id": "s23",
   "url": "https://help.runwayml.com/hc/en-us/articles/18559561461523-Managing-your-Workspace-Subscription",
   "title": "Managing your Workspace Subscription",
   "publisher": "vendor",
   "quote": "Canceling or downgrading switches your team members to the Viewer role, with one admin keeping full access.",
   "supports": "what happens to team members"
  },
  {
   "id": "s24",
   "url": "https://help.runwayml.com/hc/en-us/articles/15913629016467-How-do-I-cancel-my-App-Store-or-Google-Play-subscription",
   "title": "How do I cancel my App Store or Google Play subscription?",
   "publisher": "vendor",
   "quote": "Runway app plans purchased for iOS or Android are billed by Apple or Google. To cancel, you'll need to do so from your device's subscription settings.",
   "supports": "app-store plans are cancelled with Apple or Google"
  },
  {
   "id": "s25",
   "url": "https://help.runwayml.com/hc/en-us/articles/15913629016467-How-do-I-cancel-my-App-Store-or-Google-Play-subscription",
   "title": "How do I cancel my App Store or Google Play subscription?",
   "publisher": "vendor",
   "quote": "Your subscription stays active until the end of the current billing period and will not renew after that.",
   "supports": "when app-store plans end"
  },
  {
   "id": "s26",
   "url": "https://help.runwayml.com/hc/en-us/articles/15913629016467-How-do-I-cancel-my-App-Store-or-Google-Play-subscription",
   "title": "How do I cancel my App Store or Google Play subscription?",
   "publisher": "vendor",
   "quote": "Once your plan ends, you will still have access to any media you generated in the app.",
   "supports": "media stays available"
  },
  {
   "id": "s27",
   "url": "https://help.runwayml.com/hc/en-us/articles/21744503324947-Why-does-my-account-say-it-is-managed-by-Apple",
   "title": "Why does my account say it is managed by Apple?",
   "publisher": "vendor",
   "quote": "Plans that are purchased through Apple can be managed through the subscription settings on your iOS device.",
   "supports": "Apple-billed plans are managed on the device"
  },
  {
   "id": "s28",
   "url": "https://help.runwayml.com/hc/en-us/articles/21744503324947-Why-does-my-account-say-it-is-managed-by-Apple",
   "title": "Why does my account say it is managed by Apple?",
   "publisher": "vendor",
   "quote": "No. These subscriptions are handled through Apple, which our payment processor does not have access to.",
   "supports": "Runway support can't change Apple plans"
  },
  {
   "id": "s29",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.",
   "supports": "the Apple cancel step"
  },
  {
   "id": "s30",
   "url": "https://help.runwayml.com/hc/en-us/articles/24343363554067-Requesting-a-refund-for-your-plan-or-payment",
   "title": "Requesting a refund for your plan or payment",
   "publisher": "vendor",
   "quote": "Both mobile app stores main their own payments ecosystem that our web payment processor does not have access to, so we are unable to manually initiate a refund for you",
   "supports": "app-store refunds go through Apple or Google"
  },
  {
   "id": "s31",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm on Apple"
  },
  {
   "id": "s32",
   "url": "https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your Android device, go to subscriptions in Google Play.",
   "supports": "where the Google Play flow starts"
  },
  {
   "id": "s33",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "access after a Google Play cancel"
  },
  {
   "id": "s34",
   "url": "https://help.runwayml.com/hc/en-us/articles/15913629016467-How-do-I-cancel-my-App-Store-or-Google-Play-subscription",
   "title": "How do I cancel my App Store or Google Play subscription?",
   "publisher": "vendor",
   "quote": "You may be signed in with a different Apple ID or Google account than the one used to purchase the subscription.",
   "supports": "check the account that bought the plan"
  },
  {
   "id": "s35",
   "url": "https://help.runwayml.com/hc/en-us/articles/50205612565779-Managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "On an Enterprise plan? Subscription changes are managed through your Account Manager",
   "supports": "Enterprise changes go through the Account Manager"
  },
  {
   "id": "s36",
   "url": "https://runway.com/terms-of-use",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "If your organization would like to use, or has signed up for, Runway Enterprise Services, check out the Runway Enterprise Services Terms",
   "supports": "Enterprise plans have their own terms"
  },
  {
   "id": "s37",
   "url": "https://runway.com/enterprise-terms",
   "title": "Runway Enterprise Services Terms",
   "publisher": "vendor",
   "quote": "The Term automatically renews for one year terms, unless either Party provides the other with written notice of non-renewal at least 60 days prior to the expiration",
   "supports": "auto-renewal and the 60-day notice"
  },
  {
   "id": "s38",
   "url": "https://runway.com/enterprise-terms",
   "title": "Runway Enterprise Services Terms",
   "publisher": "vendor",
   "quote": "All notices under this Agreement will be in writing (email sufficient)",
   "supports": "how notice is given"
  },
  {
   "id": "s39",
   "url": "https://runway.com/enterprise-terms",
   "title": "Runway Enterprise Services Terms",
   "publisher": "vendor",
   "quote": "Upon any termination for cause by Runway, Customer will promptly pay Runway any unpaid fees covering the period remaining in the Term",
   "supports": "fees for the rest of the term"
  },
  {
   "id": "s40",
   "url": "https://help.runwayml.com/hc/en-us/articles/18559561461523-Managing-your-Workspace-Subscription",
   "title": "Managing your Workspace Subscription",
   "publisher": "vendor",
   "quote": "Please reach out to your Account Manager to make changes to an Enterprise subscription.",
   "supports": "Enterprise changes go through the Account Manager"
  },
  {
   "id": "s41",
   "url": "https://help.runwayml.com/hc/en-us/articles/50404627334547-Free-plan-details",
   "title": "Free plan details",
   "publisher": "vendor",
   "quote": "125 credits (one time)",
   "supports": "Free plan credits"
  },
  {
   "id": "s42",
   "url": "https://help.runwayml.com/hc/en-us/articles/50404627334547-Free-plan-details",
   "title": "Free plan details",
   "publisher": "vendor",
   "quote": "5GB of asset storage",
   "supports": "Free plan storage"
  },
  {
   "id": "s43",
   "url": "https://help.runwayml.com/hc/en-us/articles/50404627334547-Free-plan-details",
   "title": "Free plan details",
   "publisher": "vendor",
   "quote": "All videos generated on a Free plan feature a Runway watermark",
   "supports": "Free plan watermark"
  },
  {
   "id": "s44",
   "url": "https://help.runwayml.com/hc/en-us/articles/50205612565779-Managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "You can cancel your plan at any time by downgrading to a Free plan.",
   "supports": "cancelling moves you to Free"
  },
  {
   "id": "s45",
   "url": "https://help.runwayml.com/hc/en-us/articles/21668396605971-How-do-I-cancel-my-plan",
   "title": "How do I cancel my plan?",
   "publisher": "vendor",
   "quote": "Yes, purchased credits will remain on your account until spent.",
   "supports": "purchased credits survive cancelling"
  },
  {
   "id": "s46",
   "url": "https://help.runwayml.com/hc/en-us/articles/50205612565779-Managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "Upgrades are prorated; downgrades apply a credit toward your next billing cycle.",
   "supports": "downgrades give a credit"
  },
  {
   "id": "s47",
   "url": "https://help.runwayml.com/hc/en-us/articles/21776691742867-What-do-I-do-if-I-accidentally-selected-a-yearly-plan-instead-of-monthly",
   "title": "What do I do if I accidentally selected a yearly plan instead of monthly?",
   "publisher": "vendor",
   "quote": "Annual plans are paid for in one lump sum at a discounted rate",
   "supports": "annual billing is discounted"
  },
  {
   "id": "s48",
   "url": "https://help.runwayml.com/hc/en-us/articles/18559561461523-Managing-your-Workspace-Subscription",
   "title": "Managing your Workspace Subscription",
   "publisher": "vendor",
   "quote": "Admins and Editors use paid seats.",
   "supports": "which members are paid seats"
  },
  {
   "id": "s49",
   "url": "https://help.runwayml.com/hc/en-us/articles/18559561461523-Managing-your-Workspace-Subscription",
   "title": "Managing your Workspace Subscription",
   "publisher": "vendor",
   "quote": "Viewers are free.",
   "supports": "Viewers don't cost a seat"
  },
  {
   "id": "s50",
   "url": "https://help.runwayml.com/hc/en-us/articles/51483162220307-Why-was-I-charged-after-cancelling-my-subscription",
   "title": "Why was I charged after cancelling my subscription?",
   "publisher": "vendor",
   "quote": "Review your workspace members and remove anyone no longer needed",
   "supports": "removing members"
  },
  {
   "id": "s51",
   "url": "https://help.runwayml.com/hc/en-us/articles/51483162220307-Why-was-I-charged-after-cancelling-my-subscription",
   "title": "Why was I charged after cancelling my subscription?",
   "publisher": "vendor",
   "quote": "Request a refund of the prorated balance difference.",
   "supports": "the prorated refund after removing a member"
  },
  {
   "id": "s52",
   "url": "https://help.runwayml.com/hc/en-us/articles/18406706187283-Batch-downloading-exports-assets",
   "title": "Batch downloading exports & assets",
   "publisher": "vendor",
   "quote": "Batch downloads allow you to simultaneously download multiple files from your Runway account.",
   "supports": "bulk download of assets"
  },
  {
   "id": "s53",
   "url": "https://help.runwayml.com/hc/en-us/articles/18406706187283-Batch-downloading-exports-assets",
   "title": "Batch downloading exports & assets",
   "publisher": "vendor",
   "quote": "Your assets will be compressed into a ZIP file, and then will begin downloading to your computer",
   "supports": "the download format"
  },
  {
   "id": "s54",
   "url": "https://help.runwayml.com/hc/en-us/articles/50205612565779-Managing-your-subscription",
   "title": "Managing your subscription",
   "publisher": "vendor",
   "quote": "There's no bulk download option. Click Download next to each invoice individually on your billing page.",
   "supports": "downloading invoices"
  },
  {
   "id": "s55",
   "url": "https://runway.com/enterprise-terms",
   "title": "Runway Enterprise Services Terms",
   "publisher": "vendor",
   "quote": "For a period of 30 days following termination of this Agreement, Runway will, upon Customer's request, provide Customer with an export of all current Customer Content",
   "supports": "the Enterprise export window"
  },
  {
   "id": "s56",
   "url": "https://runway.com/enterprise-terms",
   "title": "Runway Enterprise Services Terms",
   "publisher": "vendor",
   "quote": "After such 30-day period, Runway will have no obligation to maintain or provide any Customer Content",
   "supports": "what happens after 30 days"
  },
  {
   "id": "s57",
   "url": "https://help.runwayml.com/hc/en-us/articles/51483162220307-Why-was-I-charged-after-cancelling-my-subscription",
   "title": "Why was I charged after cancelling my subscription?",
   "publisher": "vendor",
   "quote": "Your Stripe subscription exists independently of your Runway account.",
   "supports": "deleting the account doesn't cancel"
  },
  {
   "id": "s58",
   "url": "https://help.runwayml.com/hc/en-us/articles/51483162220307-Why-was-I-charged-after-cancelling-my-subscription",
   "title": "Why was I charged after cancelling my subscription?",
   "publisher": "vendor",
   "quote": "Apple may have created a separate Runway account under a masked email address.",
   "supports": "the Hide My Email second-account tip"
  },
  {
   "id": "s59",
   "url": "https://help.runwayml.com/hc/en-us/articles/21668396605971-How-do-I-cancel-my-plan",
   "title": "How do I cancel my plan?",
   "publisher": "vendor",
   "quote": "No, your assets and projects will remain on your account unless you delete your account entirely.",
   "supports": "assets are kept after cancelling"
  },
  {
   "id": "s60",
   "url": "https://help.runwayml.com/hc/en-us/articles/21668396605971-How-do-I-cancel-my-plan",
   "title": "How do I cancel my plan?",
   "publisher": "vendor",
   "quote": "Please note you will not be able to create any new projects once on the Free plan if you have over three projects.",
   "supports": "the Free plan project limit"
  },
  {
   "id": "s61",
   "url": "https://help.runwayml.com/hc/en-us/articles/4402108479379-Deleting-your-account",
   "title": "Deleting your account",
   "publisher": "vendor",
   "quote": "Deleting is permanent: once your account is gone, you won't be able to access or recover any assets you've created.",
   "supports": "account deletion is permanent"
  },
  {
   "id": "s62",
   "url": "https://help.runwayml.com/hc/en-us/articles/4402108479379-Deleting-your-account",
   "title": "Deleting your account",
   "publisher": "vendor",
   "quote": "Deleting your account doesn't remove you from our mailing list.",
   "supports": "the mailing-list tip"
  },
  {
   "id": "s63",
   "url": "https://help.runwayml.com/hc/en-us/articles/51483162220307-Why-was-I-charged-after-cancelling-my-subscription",
   "title": "Why was I charged after cancelling my subscription?",
   "publisher": "vendor",
   "quote": "All members added with Admin or Editor roles are subject to an additional charge upon invitation.",
   "supports": "added members cost extra"
  },
  {
   "id": "s64",
   "url": "https://runway.com/terms-of-use",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "Company will automatically charge your payment method each renewal period for the then-current subscription fee until you cancel",
   "supports": "plans renew until cancelled"
  },
  {
   "id": "s65",
   "url": "https://help.runwayml.com/hc/en-us/articles/24343363554067-Requesting-a-refund-for-your-plan-or-payment",
   "title": "Requesting a refund for your plan or payment",
   "publisher": "vendor",
   "quote": "In our discretion, we may provide a refund upon request under the following circumstances:",
   "supports": "refunds are discretionary"
  },
  {
   "id": "s66",
   "url": "https://help.runwayml.com/hc/en-us/articles/24343363554067-Requesting-a-refund-for-your-plan-or-payment",
   "title": "Requesting a refund for your plan or payment",
   "publisher": "vendor",
   "quote": "You purchased or renewed your subscription within the last 30 days, and since the time of initial purchase or renewal, your subscription to the Services is unused",
   "supports": "the 30-day refund condition"
  },
  {
   "id": "s67",
   "url": "https://help.runwayml.com/hc/en-us/articles/24343363554067-Requesting-a-refund-for-your-plan-or-payment",
   "title": "Requesting a refund for your plan or payment",
   "publisher": "vendor",
   "quote": "You can request a refund from the help icon in the top-right corner of the app",
   "supports": "how to ask for a refund"
  },
  {
   "id": "s68",
   "url": "https://runway.com/enterprise-terms",
   "title": "Runway Enterprise Services Terms",
   "publisher": "vendor",
   "quote": "Payment obligations are non-cancelable and, except as expressly set forth herein, fees paid are non-refundable.",
   "supports": "Enterprise fees are non-refundable"
  },
  {
   "id": "s69",
   "url": "https://runway.com/enterprise-terms",
   "title": "Runway Enterprise Services Terms",
   "publisher": "vendor",
   "quote": "addressed to the Parties' contact set forth on the Order and will be deemed to have been duly given the first business day after sending by email",
   "supports": "where notice goes and when it counts"
  },
  {
   "id": "s70",
   "url": "https://runway.com/enterprise-terms",
   "title": "Runway Enterprise Services Terms",
   "publisher": "vendor",
   "quote": "Runway will have no obligation to maintain or provide any Customer Content and will, unless prohibited by applicable law, delete all Customer Content",
   "supports": "Enterprise content is deleted after 30 days"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Runway's help pages don't say whether a cancellation confirmation email is sent",
   "How long Runway keeps a deleted account's data isn't stated beyond the Terms saying termination may include deleting your content",
   "Runway's help pages don't describe a student, education or nonprofit discount"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-06",
   "result": "fixed",
   "notes": [
    "Cancel steps, timing, refund rules, workspace, App Store, Google Play and Enterprise facts match Runway's help articles and Terms",
    "Enterprise route: added that fees are non-cancelable and non-refundable, that notice goes to the contact named on the Order, and when the term ends",
    "Added where to request a refund (the help icon in the app) and the refund conditions' exact wording",
    "Removed the claim that annual-plan credits reset monthly, which the cited page doesn't say; added that annual plans renew after a year",
    "Enterprise content is deleted after the 30-day export window; added that",
    "Re-copied three quotes (app-store refunds, Free plan credits, ZIP download) exactly as the pages show them",
    "Help-center quotes were confirmed by reading each article directly, since the automatic quote check can't load Runway's help center"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/runway",
 "json": "https://stackcut.io/exits/runway.json",
 "evidence": {
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  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "runway--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
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    }
   },
   {
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    "channel": "apple_app_store",
    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-05",
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    "channel": "google_play",
    "checked_on": "2026-10-05",
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     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
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    }
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   {
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     "checked_on": "2026-10-05",
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 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}