{
 "id": "rippling",
 "name": "Rippling",
 "category": "business_finance",
 "website": "https://www.rippling.com",
 "domains": [
  "rippling.com"
 ],
 "summary": "Rippling runs on Order Form terms that auto-renew. To leave, send written notice of non-renewal at least 30 days before the term ends, by mail to Rippling's Legal Department with an email copy to support@rippling.com. Gotcha: deactivating the account doesn't end the contract; you owe fees through the term.",
 "routes": [
  {
   "channel": "sales_contract",
   "applies_to": "Rippling subscriptions under an Order Form (all Rippling Services, billed for a committed number of Users)",
   "who": "The customer company, through someone authorized to give notice for it",
   "method": "letter",
   "start_url": null,
   "steps": [
    {
     "do": "Find the end date of the current Subscription Term in your Order Form",
     "expect": null
    },
    {
     "do": "At least 30 days before that date, write a notice of non-renewal addressed to the Legal Department and mail it to 2443 Fillmore St #380-7361, San Francisco, CA 94115",
     "expect": null
    },
    {
     "do": "Send a copy of the same notice by email to support@rippling.com",
     "expect": null
    },
    {
     "do": "Keep paying Rippling's invoices until the term ends, and export the records you need before access ends",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current Subscription Term",
   "notice": "Written notice of non-renewal at least 30 days before the end of the current Subscription Term; otherwise it renews for the same length as the initial term or 12 months, whichever is shorter",
   "refund": "Fees are non-refundable, except a pro rata refund of prepaid, unused fees if you terminate because Rippling committed an uncured material breach",
   "fees": "You remain obligated to pay outstanding fees for the term, including the committed minimum number of Users; Users can't be decreased during a term",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s13",
    "s14",
    "s16"
   ]
  }
 ],
 "pay_less": [],
 "export": [
  {
   "data": "Your company's Customer Data in Rippling (you keep ownership of it)",
   "how": "Use the data export features in Rippling before access ends; the steps are only in Rippling's sign-in help center",
   "format": null,
   "limits": "Rippling does not decide how long you must keep payroll, HR and other records; that's your responsibility",
   "source_ids": [
    "s10",
    "s11",
    "s12"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Your contract and fees run until the end of the current Subscription Term, even if the account is deactivated earlier",
  "data_kept": null,
  "you_lose": [
   "Rippling's payroll, HR, IT and finance services once the agreement ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": false,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Deactivating the Rippling account with the in-product tools does not terminate the agreement or reduce what you owe",
   "The terms ask for notice by mail to the Legal Department plus an email copy to support@rippling.com: send both, before the 30-day deadline",
   "You can't lower the committed number of Users during a term; unused seats can only be reassigned to new Users",
   "Admins contact Rippling support through the Help Center; employees and past users are told to ask their company's Rippling administrator",
   "Export payroll, tax and employee records before access ends: Rippling doesn't decide how long you must keep them"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html",
   "title": "Rippling Customer Terms of Service Agreement (last updated July 2, 2026)",
   "publisher": "vendor",
   "quote": "the subscription term for such Rippling Services will be as specified in the applicable Order Form",
   "supports": "the term is set by the Order Form"
  },
  {
   "id": "s2",
   "url": "https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html",
   "title": "Rippling Customer Terms of Service Agreement (last updated July 2, 2026)",
   "publisher": "vendor",
   "quote": "will automatically renew for additional periods equal to the shorter of the same duration as the Initial Subscription Term or twelve (12) months",
   "supports": "auto-renewal length"
  },
  {
   "id": "s3",
   "url": "https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html",
   "title": "Rippling Customer Terms of Service Agreement (last updated July 2, 2026)",
   "publisher": "vendor",
   "quote": "unless either party notifies the other party of non-renewal in writing at least thirty (30) days prior to the end of the then-current Subscription Term",
   "supports": "the 30-day written notice"
  },
  {
   "id": "s4",
   "url": "https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html",
   "title": "Rippling Customer Terms of Service Agreement (last updated July 2, 2026)",
   "publisher": "vendor",
   "quote": "attention of the \"Legal Department\" and sent via mail to 2443 Fillmore St #380-7361, San Francisco, CA 94115, with a copy sent via email to support@rippling.com.",
   "supports": "how to send notice"
  },
  {
   "id": "s5",
   "url": "https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html",
   "title": "Rippling Customer Terms of Service Agreement (last updated July 2, 2026)",
   "publisher": "vendor",
   "quote": "You may deactivate your Rippling Account at any time by using the tools provided in the Rippling Services",
   "supports": "self-serve deactivation exists"
  },
  {
   "id": "s6",
   "url": "https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html",
   "title": "Rippling Customer Terms of Service Agreement (last updated July 2, 2026)",
   "publisher": "vendor",
   "quote": "not be deemed a termination of the Agreement, a termination or reduction of any obligations in your Order Form or as stated herein, or an adjustment to any payment obligations.",
   "supports": "deactivating doesn't end the contract or fees"
  },
  {
   "id": "s7",
   "url": "https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html",
   "title": "Rippling Customer Terms of Service Agreement (last updated July 2, 2026)",
   "publisher": "vendor",
   "quote": "Other than as expressly provided for in this Agreement, fees are non-refundable.",
   "supports": "the refund policy"
  },
  {
   "id": "s8",
   "url": "https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html",
   "title": "Rippling Customer Terms of Service Agreement (last updated July 2, 2026)",
   "publisher": "vendor",
   "quote": "a prompt pro rata refund of any prepaid and unused fees",
   "supports": "the refund on termination for Rippling's material breach"
  },
  {
   "id": "s9",
   "url": "https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html",
   "title": "Rippling Customer Terms of Service Agreement (last updated July 2, 2026)",
   "publisher": "vendor",
   "quote": "The number of Users cannot be decreased during the Subscription Term, however, Customer may reallocate any unused User seats to new Users.",
   "supports": "no seat reductions during a term"
  },
  {
   "id": "s10",
   "url": "https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html",
   "title": "Rippling Customer Terms of Service Agreement (last updated July 2, 2026)",
   "publisher": "vendor",
   "quote": "All right, title, and interest, in and to the Customer Data, including the Account Information and Materials you provide",
   "supports": "you own your Customer Data"
  },
  {
   "id": "s11",
   "url": "https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html",
   "title": "Rippling Customer Terms of Service Agreement (last updated July 2, 2026)",
   "publisher": "vendor",
   "quote": "Authorized Representatives may, with Customer's authorization and in accordance with Customer's instructions, use all features of the Rippling Services made available to Customers, including any data exportation features.",
   "supports": "Rippling has data export features"
  },
  {
   "id": "s12",
   "url": "https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html",
   "title": "Rippling Customer Terms of Service Agreement (last updated July 2, 2026)",
   "publisher": "vendor",
   "quote": "Rippling is not responsible for determining how long any contracts, documents, and other records are required to be retained or stored under any applicable laws",
   "supports": "record retention is your responsibility"
  },
  {
   "id": "s13",
   "url": "https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html",
   "title": "Rippling Customer Terms of Service Agreement (last updated July 2, 2026)",
   "publisher": "vendor",
   "quote": "Customer commits to a minimum number of Users for each Rippling Service and associated fees for each Subscription Term, as stated in the applicable Order Form.",
   "supports": "the committed minimum of Users"
  },
  {
   "id": "s14",
   "url": "https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html",
   "title": "Rippling Customer Terms of Service Agreement (last updated July 2, 2026)",
   "publisher": "vendor",
   "quote": "you will remain obligated to pay any outstanding fees and charges to Rippling",
   "supports": "fees still owed"
  },
  {
   "id": "s15",
   "url": "https://www.rippling.com/contact",
   "title": "Contact Rippling",
   "publisher": "vendor",
   "quote": "If you're a Rippling administrator for your company, visit the Help Center to contact support.",
   "supports": "admins contact support through the Help Center"
  },
  {
   "id": "s16",
   "url": "https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html",
   "title": "Rippling Customer Terms of Service",
   "publisher": "vendor",
   "quote": "the terms of this Agreement and your Order Form shall continue to apply until the end of the then-current Subscription Term",
   "supports": "the contract runs to the end of the term after deactivating"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "The in-product deactivation steps, the export steps and formats, and any confirmation aren't described in Rippling's public terms; they would be in its customer Help Center",
   "What Rippling does about remaining payroll tax filings (quarterly and annual returns, W-2s) after the agreement ends would be in its Payroll Services Additional Terms, which this guide doesn't cover yet",
   "How long Rippling keeps company data after termination is not stated in the Customer Terms",
   "Rippling PEO and Rippling EOR have their own agreements, which this guide doesn't cover"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the term, auto-renewal, 30-day notice, notice address, deactivation, refund and seat terms against Rippling's Customer Terms of Service (updated July 2, 2026); all confirmed",
    "Tip: removed the claim that the Help Center requires signing in, which the contact page doesn't say; added that employees should ask their company's administrator",
    "Added the Terms' statement that the Agreement and Order Form keep applying to the end of the term after deactivation"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/rippling",
 "json": "https://stackcut.io/exits/rippling.json",
 "evidence": {
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  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "rippling--sales-contract--r1",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}