{
 "id": "ringcentral",
 "name": "RingCentral",
 "category": "communication",
 "website": "https://www.ringcentral.com",
 "domains": [
  "ringcentral.com"
 ],
 "summary": "RingCentral plans renew automatically for the same term unless you give notice of non-renewal at least 30 days before it ends; call Customer Success (+1 888-898-4591, press 2) for contracts and renewals. Gotcha: ending early, except for RingCentral's breach, means paying the rest of the term.",
 "routes": [
  {
   "channel": "sales_contract",
   "applies_to": "RingCentral services (such as RingEX) billed by RingCentral under an Order, monthly or annual",
   "who": "The customer's account owner or authorized contact",
   "method": "phone",
   "start_url": "https://support.ringcentral.com/contact-support.html",
   "steps": [
    {
     "do": "Check your Order for the initial term and its end date: the services renew for periods of the same length",
     "expect": null
    },
    {
     "do": "Call RingCentral Customer Success at +1 (888) 898-4591 and press 2 (Monday to Friday, 6 AM to 6 PM Pacific); it handles contracts, renewals and non-technical account changes",
     "expect": null
    },
    {
     "do": "Give notice of non-renewal at least 30 days before the current term ends, in writing, delivered in person, by email or by overnight courier to RingCentral, Inc., Legal Dept., 20 Davis Drive, Belmont, CA 94002 USA, with a copy to legal@ringcentral.com",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current term, when notice of non-renewal was given at least 30 days before it",
   "notice": "At least 30 days before the end of the Initial Term or the current Renewal Term; otherwise the services renew for another term of the same length",
   "refund": "A pro-rata refund of prepaid, unused fees applies only when you end the services because of RingCentral's material breach",
   "fees": "If the services end for any reason other than RingCentral's material breach (or a regulatory or legal change under the Terms), you must pay, within 30 days, everything remaining for the rest of the current term plus related taxes and fees",
   "source_ids": [
    "rc1",
    "rc2",
    "rc3",
    "rc4",
    "rc5",
    "rc6",
    "rc7",
    "rc8",
    "rc9",
    "rc10",
    "rc11",
    "rc20",
    "rc21",
    "rc22"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Billed through AWS Marketplace",
   "applies_to": "RingEX services bought through AWS Marketplace (AWS invoices you)",
   "who": "The customer that holds the AWS Marketplace subscription",
   "method": "contact_sales",
   "start_url": "https://www.ringcentral.com/legal/aws-marketplace-terms.html",
   "steps": [
    {
     "do": "Check the initial term in your Order Form; the services renew automatically for successive periods",
     "expect": null
    },
    {
     "do": "Give RingCentral notice of non-renewal at least 30 days before the term expires, in writing (in person, by email, fax or overnight courier) to RingCentral, Inc., Legal Dept., 20 Davis Drive, Belmont, CA 94002 USA, with a copy to legal@ringcentral.com",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current term, when notice of non-renewal was given at least 30 days before it",
   "notice": "At least 30 days before the term expires",
   "refund": "A pro-rata refund of prepaid, unused fees applies only when you end the services because of RingCentral's material breach",
   "fees": "If the services end for any reason other than RingCentral's material breach, you must pay, within 30 days, everything remaining for the rest of the current term plus related taxes and fees",
   "source_ids": [
    "rc12",
    "rc13",
    "rc14",
    "rc15",
    "rc23",
    "rc24",
    "rc25",
    "rc26",
    "rc27"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "annual_billing",
   "what": "Paying annually saves up to 33% on RingCentral plans",
   "evidence": "documented",
   "source_ids": [
    "rc16"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current term",
  "data_kept": null,
  "you_lose": []
 },
 "agent_notes": {
  "sign_in_needed": false,
  "phone_or_chat_only": true,
  "retention_step": null,
  "tips": [
   "Plans renew automatically for the same length unless notice of non-renewal is given at least 30 days before the term ends: mark the date",
   "Ending service early (other than for RingCentral's material breach) means paying the rest of the term, plus taxes and fees",
   "Free trials (14 days, new subscribers only) come with hardware that must be returned within 21 days of cancelling the trial to avoid hardware charges",
   "Customer Success answers on weekdays, 6 AM to 6 PM Pacific"
  ]
 },
 "sources": [
  {
   "id": "rc1",
   "url": "https://support.ringcentral.com/contact-support.html",
   "title": "Contact support",
   "publisher": "vendor",
   "quote": "Get help with your contract, renewals, or non-technical account changes",
   "supports": "Customer Success handles contracts and renewals"
  },
  {
   "id": "rc2",
   "url": "https://support.ringcentral.com/contact-support.html",
   "title": "Contact support",
   "publisher": "vendor",
   "quote": "(888) 898-4591",
   "supports": "the Customer Success phone number"
  },
  {
   "id": "rc3",
   "url": "https://support.ringcentral.com/contact-support.html",
   "title": "Contact support",
   "publisher": "vendor",
   "quote": "Mon to Fri, 6 AM to 6 PM PST",
   "supports": "Customer Success hours"
  },
  {
   "id": "rc4",
   "url": "https://www.ringcentral.com/legal/tos.html",
   "title": "Terms of Service | RingCentral",
   "publisher": "vendor",
   "quote": "The Services' term will begin on the Start Date of the initial Order and continue for the initial term set forth in the initial Order",
   "supports": "the term comes from the Order"
  },
  {
   "id": "rc5",
   "url": "https://www.ringcentral.com/legal/tos.html",
   "title": "Terms of Service | RingCentral",
   "publisher": "vendor",
   "quote": "Upon expiration of the Initial Term, recurring Services will automatically renew for successive periods of the same length",
   "supports": "automatic renewal"
  },
  {
   "id": "rc6",
   "url": "https://www.ringcentral.com/legal/tos.html",
   "title": "Terms of Service | RingCentral",
   "publisher": "vendor",
   "quote": "unless either Party gives notice of non-renewal at least thirty (30) days before the expiration of the Initial Term or the then-current Renewal Term",
   "supports": "the 30-day notice"
  },
  {
   "id": "rc7",
   "url": "https://www.ringcentral.com/legal/tos.html",
   "title": "Terms of Service | RingCentral",
   "publisher": "vendor",
   "quote": "If this Agreement or any Services are terminated for any reason other than as a result of a material breach by RingCentral",
   "supports": "when early-termination charges apply"
  },
  {
   "id": "rc8",
   "url": "https://www.ringcentral.com/legal/tos.html",
   "title": "Terms of Service | RingCentral",
   "publisher": "vendor",
   "quote": "all sums remaining unpaid for the Services for the remainder of the then-current Term plus related Taxes and fees",
   "supports": "paying the rest of the term"
  },
  {
   "id": "rc9",
   "url": "https://www.ringcentral.com/legal/tos.html",
   "title": "Terms of Service | RingCentral",
   "publisher": "vendor",
   "quote": "RingCentral will provide Customer a pro-rata refund of all any prepaid and unused fees or charges paid by Customer for terminated Services",
   "supports": "refunds when RingCentral is in breach"
  },
  {
   "id": "rc10",
   "url": "https://www.ringcentral.com/legal/tos.html",
   "title": "Terms of Service | RingCentral",
   "publisher": "vendor",
   "quote": "Except where otherwise expressly stated in the Agreement, all notices or other communications must be in writing",
   "supports": "notices must be in writing"
  },
  {
   "id": "rc11",
   "url": "https://www.ringcentral.com/legal/tos.html",
   "title": "Terms of Service | RingCentral",
   "publisher": "vendor",
   "quote": "to RingCentral at RingCentral, Inc., Legal Dept., 20 Davis Drive, Belmont, CA 94002 USA",
   "supports": "where notices go"
  },
  {
   "id": "rc12",
   "url": "https://www.ringcentral.com/legal/aws-marketplace-terms.html",
   "title": "AWS/RingCentral Marketplace Terms of Service for RingEX Services",
   "publisher": "vendor",
   "quote": "invoices will be issued by and Customer shall pay AWS subject to the AWS Marketplace Terms and Conditions",
   "supports": "AWS bills Marketplace customers"
  },
  {
   "id": "rc13",
   "url": "https://www.ringcentral.com/legal/aws-marketplace-terms.html",
   "title": "AWS/RingCentral Marketplace Terms of Service for RingEX Services",
   "publisher": "vendor",
   "quote": "notice of non-renewal at least thirty (30) days before the expiration",
   "supports": "the Marketplace notice period"
  },
  {
   "id": "rc14",
   "url": "https://www.ringcentral.com/legal/aws-marketplace-terms.html",
   "title": "AWS/RingCentral Marketplace Terms of Service for RingEX Services",
   "publisher": "vendor",
   "quote": "automatically renew for successive periods",
   "supports": "Marketplace subscriptions auto-renew"
  },
  {
   "id": "rc15",
   "url": "https://www.ringcentral.com/legal/aws-marketplace-terms.html",
   "title": "AWS/RingCentral Marketplace Terms of Service for RingEX Services",
   "publisher": "vendor",
   "quote": "AWS/RingCentral Marketplace Terms of Service",
   "supports": "the Marketplace terms apply to RingEX bought on AWS"
  },
  {
   "id": "rc16",
   "url": "https://www.ringcentral.com/office/plansandpricing.html",
   "title": "RingCentral plans and pricing",
   "publisher": "vendor",
   "quote": "Save up to 33% by paying annually",
   "supports": "the annual discount"
  },
  {
   "id": "rc17",
   "url": "https://www.ringcentral.com/office/plansandpricing.html",
   "title": "RingCentral plans and pricing",
   "publisher": "vendor",
   "quote": "Any free trial hardware must be returned within 21 days of trial cancellation in order to avoid hardware charges.",
   "supports": "returning trial hardware"
  },
  {
   "id": "rc18",
   "url": "https://www.ringcentral.com/office/plansandpricing.html",
   "title": "RingCentral plans and pricing",
   "publisher": "vendor",
   "quote": "During the 14-day free trial, you will receive support for up to 20 phone lines.",
   "supports": "trial length"
  },
  {
   "id": "rc19",
   "url": "https://www.ringcentral.com/office/plansandpricing.html",
   "title": "RingCentral plans and pricing",
   "publisher": "vendor",
   "quote": "Free trial is available to new subscribers only.",
   "supports": "trials are for new subscribers"
  },
  {
   "id": "rc20",
   "url": "https://support.ringcentral.com/contact-support.html",
   "title": "Contact support",
   "publisher": "vendor",
   "quote": "press 2",
   "supports": "the phone menu option"
  },
  {
   "id": "rc21",
   "url": "https://www.ringcentral.com/legal/tos.html",
   "title": "Terms of Service | RingCentral",
   "publisher": "vendor",
   "quote": "delivered in person, upon delivered email or five days after deposit with a reputable overnight courier service",
   "supports": "how notices can be delivered (the clause adds a copy to RingCentral's legal email address)"
  },
  {
   "id": "rc22",
   "url": "https://www.ringcentral.com/legal/tos.html",
   "title": "Terms of Service | RingCentral",
   "publisher": "vendor",
   "quote": "or as set forth in Section 14(K) (Regulatory and Legal Changes)",
   "supports": "the regulatory-change exception"
  },
  {
   "id": "rc23",
   "url": "https://www.ringcentral.com/legal/aws-marketplace-terms.html",
   "title": "AWS/RingCentral Marketplace Terms of Service for RingEX Services",
   "publisher": "vendor",
   "quote": "Legal Dept., 20 Davis Drive, Belmont, CA 94002 USA",
   "supports": "where Marketplace notices go"
  },
  {
   "id": "rc24",
   "url": "https://www.ringcentral.com/legal/aws-marketplace-terms.html",
   "title": "AWS/RingCentral Marketplace Terms of Service for RingEX Services",
   "publisher": "vendor",
   "quote": "delivered in person, upon delivered email, confirmed facsimile, or five days after deposit with an reputable overnight courier service",
   "supports": "how Marketplace notices can be delivered"
  },
  {
   "id": "rc25",
   "url": "https://www.ringcentral.com/legal/aws-marketplace-terms.html",
   "title": "AWS/RingCentral Marketplace Terms of Service for RingEX Services",
   "publisher": "vendor",
   "quote": "terminated for any reason other than as a result of a material breach by RingCentral",
   "supports": "when Marketplace early-termination charges apply"
  },
  {
   "id": "rc26",
   "url": "https://www.ringcentral.com/legal/aws-marketplace-terms.html",
   "title": "AWS/RingCentral Marketplace Terms of Service for RingEX Services",
   "publisher": "vendor",
   "quote": "all sums remaining unpaid for the Services for the remainder of the then-current Term plus related Taxes and fees",
   "supports": "paying the rest of the Marketplace term"
  },
  {
   "id": "rc27",
   "url": "https://www.ringcentral.com/legal/aws-marketplace-terms.html",
   "title": "AWS/RingCentral Marketplace Terms of Service for RingEX Services",
   "publisher": "vendor",
   "quote": "pro-rata refund of any prepaid and unused fees or charges paid by Customer to RingCentral for terminated Services",
   "supports": "refunds when RingCentral is in breach"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "A step-by-step cancellation article from RingCentral's support site isn't confirmed here; the route rests on its Terms of Service and its contact page",
   "How to port numbers out before cancelling, and how to export call logs, recordings and messages, aren't covered in RingCentral's Terms of Service or on its contact page",
   "How long RingCentral keeps account data after termination, and how it confirms a cancellation, aren't stated in its Terms of Service",
   "Plans bought through a carrier or other channel partner follow that partner's terms, which aren't covered here"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Notice: the Terms let you deliver notice in person, by email or by overnight courier, with a copy to legal@ringcentral.com (the packet named only the postal address)",
    "AWS Marketplace route: added the same early-termination payment and breach-only refund terms, and how to send notice",
    "Fees: the early-termination charge also doesn't apply to a regulatory or legal change under the Terms",
    "RingCentral's two Terms pages (tos.html and eulatos.html) carry the same terms, last updated February 23, 2022; that note was resolved"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/ringcentral",
 "json": "https://stackcut.io/exits/ringcentral.json",
 "evidence": {
  "packet_revision": "eb180c011b75febefe35bc1c3345204fb9a668b7051db80b0afe95bd9932e16f",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "ringcentral--sales-contract--r1",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "ringcentral--reseller-or-partner--r2",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}