{
 "id": "rebrandly",
 "name": "Rebrandly",
 "category": "marketing_sales",
 "website": "https://www.rebrandly.com",
 "domains": [
  "rebrandly.com",
  "rebrand.ly"
 ],
 "summary": "Cancel in Settings, Subscription & Usage, Cancel subscription: auto-renewal stops and the account drops to the Free plan on the renewal date. Domains bought through Rebrandly and add-ons renew separately, so cancel those too. Monthly fees are never refunded; Enterprise plans go through your account manager.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Paid plan",
   "applies_to": "Paid non-Enterprise plans (such as Essentials, Professional and Growth), monthly or annual, billed by Rebrandly",
   "who": "The account holder, signed in (the help center doesn't name a required role)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Click the profile icon, then Settings",
     "expect": "Subscription & Usage"
    },
    {
     "do": "Click Subscription & Usage in the navigation panel",
     "expect": "Cancel subscription"
    },
    {
     "do": "Click Cancel subscription",
     "expect": null
    },
    {
     "do": "If you bought a domain through Rebrandly or have add-ons, cancel those separately (see the next route)",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Auto-renewal turns off; paid features stay until the end of the current billing period, then the account switches to the Free plan on the renewal date",
   "notice": "None stated for the dashboard; cancel before the renewal date. The Terms also accept thirty (30) days' written notice, sent to legal@rebrandly.com, instead of turning off auto-renewal",
   "refund": "Monthly fees are non-refundable. Annual plans get a full refund only if requested within 30 calendar days of purchase or renewal, with no meaningful use in that period and no earlier free trial; after that, no full or partial refund",
   "fees": "Per the Terms, cancelling before the Anniversary Date brings no refund and any unpaid Subscription Fees become due immediately",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s18",
    "s20",
    "s21",
    "s40"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Domains and add-ons",
   "applies_to": "Domains bought through Rebrandly and add-on bundles, which are billed separately from the plan",
   "who": "The account holder, signed in",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "For a domain: click Domains, then Manage next to the domain, then Configuration and Autorenew",
     "expect": "Turn off autorenew for this domain"
    },
    {
     "do": "Click Turn off autorenew for this domain; repeat for each domain",
     "expect": null
    },
    {
     "do": "For an add-on: click the profile icon, Settings, Subscription & Usage, then Manage bundles",
     "expect": null
    },
    {
     "do": "Click the Trash icon next to the add-on to remove it",
     "expect": null
    }
   ],
   "confirm_by": "For a domain, Rebrandly emails you before the domain's expiration date in case you decide to renew it",
   "effective": "Domain: access is revoked after the billing cycle ends, and links on the domain stop working once it is detached and DNS updates. Add-on: you keep it through the end of the current term",
   "notice": "Domains renew yearly and are billed 10 months after purchase (about 30 days before the renewal date), so turn off autorenew before then",
   "refund": "Domain purchase fees are non-refundable; domain renewals are refundable for 20 days after the charge; cancelled add-ons are not refunded",
   "fees": null,
   "source_ids": [
    "s4",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s22",
    "s23",
    "s24",
    "s25",
    "s41"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Enterprise plans",
   "who": "The customer's admin, with the Rebrandly account manager",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact your Rebrandly account manager to discuss renewal terms and end the subscription",
     "expect": null
    },
    {
     "do": "Send written notice of cancellation to legal@rebrandly.com; the Terms call for thirty (30) days' written notice",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": "The subscription renews automatically at the end of its term (the Anniversary Date shown at purchase, in the dashboard or in the order form); the Terms require thirty (30) days' written notice, sent to legal@rebrandly.com, or turning off auto-renewal in the Dashboard",
   "refund": "Per the Terms, no refund when you cancel before the Anniversary Date",
   "fees": "Per the Terms, all unpaid Subscription Fees become immediately due and payable when you cancel before the Anniversary Date",
   "source_ids": [
    "s5",
    "s18",
    "s19",
    "s20",
    "s40"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Cancelling moves you to the Free plan on the renewal date: 10 links and 10 QR codes a month, one custom domain plus a free Rebrand.ly domain, and unlimited clicks and scans",
   "evidence": "documented",
   "source_ids": [
    "s1",
    "s28",
    "s29"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move to a cheaper paid plan in Subscription & Usage; downgrades take effect at the next renewal date and you keep the current plan until then",
   "evidence": "documented",
   "source_ids": [
    "s30"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Paying annually saves up to 31% on the standard plans",
   "evidence": "documented",
   "source_ids": [
    "s31"
   ]
  }
 ],
 "export": [
  {
   "data": "Click analytics (link clicks, with the fields and filters you choose)",
   "how": "Click Analytics, then Exports, then New export; choose On demand or Scheduled, set the workspace, date range and filters, pick the fields, then click Create",
   "format": "CSV (aggregate statistics can only be saved as PDF)",
   "limits": "Every paid plan has a monthly export limit, and each run of a scheduled export counts toward it",
   "source_ids": [
    "s32",
    "s33",
    "s34",
    "s35"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The renewal date (end of the current billing period); after that the account is on the Free plan",
  "data_kept": "The account and links stay on the Free plan: workspaces and domains over its allowance become locked, and their links are locked but keep redirecting. Permanently removing your data is a separate request to support. If a renewal isn't cancelled or paid, the Terms let Rebrandly delete link and dashboard data without notice",
  "you_lose": [
   "Creating new links in workspaces or on custom domains over the Free plan's allowance (they become locked)",
   "Paid features and limits, such as more links a month and extra workspaces",
   "Your current plan, if it is no longer on the pricing page: you can't return to it later",
   "Links on a cancelled Rebrandly-bought domain, once the domain is detached and DNS updates"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling the plan does not cancel domains bought through Rebrandly or add-ons: turn off each domain's autorenew and remove add-ons under Manage bundles",
   "Domain renewals are charged about 30 days before the renewal date",
   "Upgrading or keeping the plan from Subscription & Usage cancels a scheduled downgrade",
   "Permanently deleting (anonymizing) your data is a separate request to support and ends use of the account",
   "Bought through an authorized reseller, distributor or marketplace? The Terms say that party collects the fees, and they give no separate cancel process, so contact whoever bills you"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.rebrandly.com/en/articles/469717-how-do-i-cancel-my-subscription-and-move-to-the-free-plan",
   "title": "How do I cancel my subscription and move to the free plan?",
   "publisher": "vendor",
   "quote": "Canceling your account subscription will turn off the auto-renewal for your paid plan, and your account will downgrade to the free plan on your renewal date.",
   "supports": "what cancelling does and when"
  },
  {
   "id": "s2",
   "url": "https://support.rebrandly.com/en/articles/469717-how-do-i-cancel-my-subscription-and-move-to-the-free-plan",
   "title": "How do I cancel my subscription and move to the free plan?",
   "publisher": "vendor",
   "quote": "Click Subscription & Usage in the navigation panel.",
   "supports": "where the cancel option is"
  },
  {
   "id": "s3",
   "url": "https://support.rebrandly.com/en/articles/469717-how-do-i-cancel-my-subscription-and-move-to-the-free-plan",
   "title": "How do I cancel my subscription and move to the free plan?",
   "publisher": "vendor",
   "quote": "you can continue to use the features of your paid plan until the end of the current billing period, after which your account will automatically switch to the Free plan",
   "supports": "when access to paid features ends"
  },
  {
   "id": "s4",
   "url": "https://support.rebrandly.com/en/articles/469717-how-do-i-cancel-my-subscription-and-move-to-the-free-plan",
   "title": "How do I cancel my subscription and move to the free plan?",
   "publisher": "vendor",
   "quote": "Domain subscriptions are billed separately and have to be canceled separately.",
   "supports": "domains are cancelled separately"
  },
  {
   "id": "s5",
   "url": "https://support.rebrandly.com/en/articles/469712-can-i-subscribe-without-an-automatic-renewal",
   "title": "Can I subscribe without an automatic renewal?",
   "publisher": "vendor",
   "quote": "For Enterprise plans, you will need to contact your account manager to discuss renewal terms.",
   "supports": "the Enterprise route"
  },
  {
   "id": "s6",
   "url": "https://support.rebrandly.com/en/articles/650644-does-rebrandly-offer-refunds",
   "title": "Does Rebrandly offer refunds?",
   "publisher": "vendor",
   "quote": "Monthly subscription fees are non-refundable.",
   "supports": "no refunds on monthly plans"
  },
  {
   "id": "s7",
   "url": "https://support.rebrandly.com/en/articles/650644-does-rebrandly-offer-refunds",
   "title": "Does Rebrandly offer refunds?",
   "publisher": "vendor",
   "quote": "Annual subscriptions are eligible for a full refund within 30 calendar days of the initial purchase date or renewal date, provided that all of the following conditions are met",
   "supports": "the annual refund window"
  },
  {
   "id": "s8",
   "url": "https://support.rebrandly.com/en/articles/650644-does-rebrandly-offer-refunds",
   "title": "Does Rebrandly offer refunds?",
   "publisher": "vendor",
   "quote": "The account has made no meaningful use of the Service during the 30-day period.",
   "supports": "the no-use condition for annual refunds"
  },
  {
   "id": "s9",
   "url": "https://support.rebrandly.com/en/articles/650644-does-rebrandly-offer-refunds",
   "title": "Does Rebrandly offer refunds?",
   "publisher": "vendor",
   "quote": "The account has not previously completed a free trial of the Service.",
   "supports": "the no-earlier-trial condition for annual refunds"
  },
  {
   "id": "s10",
   "url": "https://support.rebrandly.com/en/articles/650644-does-rebrandly-offer-refunds",
   "title": "Does Rebrandly offer refunds?",
   "publisher": "vendor",
   "quote": "annual subscription fees are non-refundable, and no full or partial refunds will be provided for cancellations, downgrades, or unused portions of the subscription term",
   "supports": "no refunds after the 30-day window"
  },
  {
   "id": "s11",
   "url": "https://support.rebrandly.com/en/articles/650644-does-rebrandly-offer-refunds",
   "title": "Does Rebrandly offer refunds?",
   "publisher": "vendor",
   "quote": "If you cancel a plan, add-on, or domain before the renewal date, you'll keep access through the end of the current subscription term and billing cycle.",
   "supports": "access continues to the end of the term for plans, add-ons and domains"
  },
  {
   "id": "s12",
   "url": "https://support.rebrandly.com/en/articles/650644-does-rebrandly-offer-refunds",
   "title": "Does Rebrandly offer refunds?",
   "publisher": "vendor",
   "quote": "Domain renewals are refundable for 20 days after the charge goes through.",
   "supports": "the domain renewal refund window"
  },
  {
   "id": "s13",
   "url": "https://support.rebrandly.com/en/articles/650644-does-rebrandly-offer-refunds",
   "title": "Does Rebrandly offer refunds?",
   "publisher": "vendor",
   "quote": "Domain purchase fees are non-refundable.",
   "supports": "no refunds on domain purchases"
  },
  {
   "id": "s14",
   "url": "https://support.rebrandly.com/en/articles/650644-does-rebrandly-offer-refunds",
   "title": "Does Rebrandly offer refunds?",
   "publisher": "vendor",
   "quote": "As a third-party reseller, we charge you approximately 30 days before the renewal date.",
   "supports": "when domain renewals are charged"
  },
  {
   "id": "s15",
   "url": "https://support.rebrandly.com/en/articles/469732-how-do-i-cancel-my-domain-renewal",
   "title": "How do I cancel my domain renewal?",
   "publisher": "vendor",
   "quote": "When you buy a domain through Rebrandly, it will automatically renew annually, and we will bill you 10 months after your initial purchase.",
   "supports": "domain renewal timing"
  },
  {
   "id": "s16",
   "url": "https://support.rebrandly.com/en/articles/469732-how-do-i-cancel-my-domain-renewal",
   "title": "How do I cancel my domain renewal?",
   "publisher": "vendor",
   "quote": "Click Turn off autorenew for this domain.",
   "supports": "the domain cancel step"
  },
  {
   "id": "s17",
   "url": "https://support.rebrandly.com/en/articles/469732-how-do-i-cancel-my-domain-renewal",
   "title": "How do I cancel my domain renewal?",
   "publisher": "vendor",
   "quote": "Links using this domain will stop working once the domain is detached from your account and the DNS is updated.",
   "supports": "what happens to links on a cancelled domain"
  },
  {
   "id": "s18",
   "url": "https://www.rebrandly.com/terms-conditions",
   "title": "Rebrandly Terms of Use",
   "publisher": "vendor",
   "quote": "you may cancel your User Subscription to a Service by providing thirty (30) days' written notice to Rebrandly or by turning off auto-renewal in your Dashboard",
   "supports": "the two ways to cancel under the Terms, and the 30-day written notice"
  },
  {
   "id": "s19",
   "url": "https://www.rebrandly.com/terms-conditions",
   "title": "Rebrandly Terms of Use",
   "publisher": "vendor",
   "quote": "Your User Subscription will automatically renew at the end of your subscription (as identified at the time of purchase, in your dashboard or in the relevant order form)",
   "supports": "auto-renewal and where the term end is shown"
  },
  {
   "id": "s20",
   "url": "https://www.rebrandly.com/terms-conditions",
   "title": "Rebrandly Terms of Use",
   "publisher": "vendor",
   "quote": "If you cancel a Service prior to the Anniversary Date, you will not be entitled to any refund and all unpaid Subscription Fees shall become immediately due and payable.",
   "supports": "fees owed when cancelling mid-term"
  },
  {
   "id": "s21",
   "url": "https://support.rebrandly.com/en/articles/469712-can-i-subscribe-without-an-automatic-renewal",
   "title": "Can I subscribe without an automatic renewal?",
   "publisher": "vendor",
   "quote": "With any non-Enterprise plan, you can cancel your account immediately after upgrading to prevent the auto-renewal.",
   "supports": "self-serve cancelling covers non-Enterprise plans"
  },
  {
   "id": "s22",
   "url": "https://support.rebrandly.com/en/articles/469730-how-do-i-cancel-or-change-my-subscription-to-an-add-on",
   "title": "How do I cancel or change my subscription to an add-on?",
   "publisher": "vendor",
   "quote": "Click Manage bundles.",
   "supports": "where add-ons are managed"
  },
  {
   "id": "s23",
   "url": "https://support.rebrandly.com/en/articles/469730-how-do-i-cancel-or-change-my-subscription-to-an-add-on",
   "title": "How do I cancel or change my subscription to an add-on?",
   "publisher": "vendor",
   "quote": "Click the Trash icon to remove the add-on.",
   "supports": "removing an add-on"
  },
  {
   "id": "s24",
   "url": "https://support.rebrandly.com/en/articles/469732-how-do-i-cancel-my-domain-renewal",
   "title": "How do I cancel my domain renewal?",
   "publisher": "vendor",
   "quote": "We'll send you an email prior to your domain's expiration date in case you decide to renew it.",
   "supports": "the email before a cancelled domain expires"
  },
  {
   "id": "s25",
   "url": "https://support.rebrandly.com/en/articles/469732-how-do-i-cancel-my-domain-renewal",
   "title": "How do I cancel my domain renewal?",
   "publisher": "vendor",
   "quote": "Your access to the domain will be revoked after the billing cycle ends.",
   "supports": "when a cancelled domain ends"
  },
  {
   "id": "s26",
   "url": "https://support.rebrandly.com/en/articles/469715-what-happens-to-my-account-limits-and-features-when-i-cancel-my-subscription",
   "title": "What happens to my account limits and features when I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Locked workspaces cannot be used to create new links",
   "supports": "what you lose on the Free plan"
  },
  {
   "id": "s27",
   "url": "https://support.rebrandly.com/en/articles/469715-what-happens-to-my-account-limits-and-features-when-i-cancel-my-subscription",
   "title": "What happens to my account limits and features when I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Links become locked if their parent workspace or custom domain is locked",
   "supports": "links in locked workspaces or domains"
  },
  {
   "id": "s28",
   "url": "https://www.rebrandly.com/pricing",
   "title": "Rebrandly pricing",
   "publisher": "vendor",
   "quote": "10 Links/Mo 10 QR Codes/Mo 1 Custom Domain (Yourbrand.bio) 1 Free Domain (Rebrand.ly)",
   "supports": "the Free plan's allowances"
  },
  {
   "id": "s29",
   "url": "https://www.rebrandly.com/pricing",
   "title": "Rebrandly pricing",
   "publisher": "vendor",
   "quote": "Unlimited Clicks & QR Code Scans",
   "supports": "the Free plan keeps unlimited clicks"
  },
  {
   "id": "s30",
   "url": "https://support.rebrandly.com/en/articles/469716-can-i-upgrade-or-downgrade-my-plan-before-my-subscription-renewal",
   "title": "Can I upgrade or downgrade my plan before my subscription renewal?",
   "publisher": "vendor",
   "quote": "Downgrades take effect at your next renewal date",
   "supports": "when a downgrade applies"
  },
  {
   "id": "s31",
   "url": "https://www.rebrandly.com/pricing",
   "title": "Rebrandly pricing",
   "publisher": "vendor",
   "quote": "Save up to 31%",
   "supports": "annual billing savings"
  },
  {
   "id": "s32",
   "url": "https://support.rebrandly.com/en/articles/469641-how-do-i-build-an-export",
   "title": "How do I build an export?",
   "publisher": "vendor",
   "quote": "With an analytics export, you can download a CSV file with the data you choose and the filters you apply",
   "supports": "what the export contains, and the format"
  },
  {
   "id": "s33",
   "url": "https://support.rebrandly.com/en/articles/469641-how-do-i-build-an-export",
   "title": "How do I build an export?",
   "publisher": "vendor",
   "quote": "Click New export.",
   "supports": "the export step"
  },
  {
   "id": "s34",
   "url": "https://support.rebrandly.com/en/articles/469641-how-do-i-build-an-export",
   "title": "How do I build an export?",
   "publisher": "vendor",
   "quote": "Every paid plan includes a monthly limit for exports.",
   "supports": "the export limit"
  },
  {
   "id": "s35",
   "url": "https://support.rebrandly.com/en/articles/469642-can-i-export-analytics-data-as-a-csv-file",
   "title": "Can I export analytics data as a CSV file?",
   "publisher": "vendor",
   "quote": "However, if you're using aggregate statistics, you can only save them as PDFs.",
   "supports": "aggregate statistics export as PDF only"
  },
  {
   "id": "s36",
   "url": "https://support.rebrandly.com/en/articles/469718-how-do-i-remove-and-anonymize-my-rebrandly-data",
   "title": "How do I remove and anonymize my Rebrandly data?",
   "publisher": "vendor",
   "quote": "Once your data is anonymized, you will no longer be able to use your Rebrandly account.",
   "supports": "deleting data is separate from cancelling and ends use"
  },
  {
   "id": "s37",
   "url": "https://www.rebrandly.com/terms-conditions",
   "title": "Rebrandly Terms of Use",
   "publisher": "vendor",
   "quote": "Rebrandly may delete any data that you have provided in your links and dashboard without notice in such circumstances.",
   "supports": "data may be deleted if a renewal is neither cancelled nor paid"
  },
  {
   "id": "s38",
   "url": "https://support.rebrandly.com/en/articles/669737-how-do-i-keep-or-upgrade-my-plan-if-i-ve-started-a-cancellation-or-downgrade",
   "title": "How do I keep or upgrade my plan if I've started a cancellation or downgrade?",
   "publisher": "vendor",
   "quote": "To upgrade or cancel your downgrade, go to the Subscription & Usage page in Settings.",
   "supports": "undoing a scheduled cancellation"
  },
  {
   "id": "s39",
   "url": "https://support.rebrandly.com/en/articles/469717-how-do-i-cancel-my-subscription-and-move-to-the-free-plan",
   "title": "How do I cancel my subscription and move to the free plan?",
   "publisher": "vendor",
   "quote": "If you are on a plan that is no longer available, you will not be able to return to it later.",
   "supports": "discontinued plans can't be regained"
  },
  {
   "id": "s40",
   "url": "https://www.rebrandly.com/terms-conditions",
   "title": "Rebrandly Terms of Use",
   "publisher": "vendor",
   "quote": "All notices to Rebrandly under these Terms of Use must be in writing and sent to legal@rebrandly.com.",
   "supports": "where written notice must be sent"
  },
  {
   "id": "s41",
   "url": "https://support.rebrandly.com/en/articles/469730-how-do-i-cancel-or-change-my-subscription-to-an-add-on",
   "title": "How do I cancel or change my subscription to an add-on?",
   "publisher": "vendor",
   "quote": "Per our Terms of Use, Rebrandly does not offer refunds.",
   "supports": "cancelled add-ons are not refunded"
  },
  {
   "id": "s42",
   "url": "https://www.rebrandly.com/terms-conditions",
   "title": "Rebrandly Terms of Use",
   "publisher": "vendor",
   "quote": "To the extent that you have purchased the Services via an Rebrandly authorized reseller, distributor, marketplace, third party or managed service provider",
   "supports": "subscriptions can be bought through resellers or marketplaces"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "No confirmation screen or email for cancelling the plan is documented, and whether the flow asks for a reason or shows an offer isn't described",
   "Which team role may cancel is not stated",
   "Exporting the list of links themselves (not click analytics) is not documented",
   "No help page says Rebrandly's mobile app sells subscriptions through Apple or Google, so no app-store route is given",
   "How long data is kept after cancelling is not stated beyond the Free-plan locking rules",
   "How customers who bought through a reseller or marketplace cancel is not documented (the Terms only say the reseller collects the fees)"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Domains and add-ons: confirmed cancelled add-ons are not refunded (s41) and removed that gap from unverified",
    "Added a tip on reseller or marketplace purchases from the Terms' Channel Sales clause (s42)",
    "Checked the Subscription & Usage cancel path, Free plan on the renewal date, 30-day written notice to legal@rebrandly.com, refund rules, domain autorenew and CSV exports against official pages"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "rebrandly",
  "name": "Rebrandly",
  "recipes": [
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