{
 "id": "realvnc",
 "name": "RealVNC Connect",
 "category": "productivity",
 "website": "https://www.realvnc.com",
 "domains": [
  "realvnc.com",
  "help.realvnc.com",
  "manage.realvnc.com"
 ],
 "summary": "Turn off auto-renew on the Billing page of the RealVNC Connect Portal (owner or admin), or email shop@realvnc.com. Subscriptions are 12-month commitments that renew automatically; business customers must opt out at least 30 days before renewal. No refund for the unused term. Reseller customers go through their reseller.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Turn off auto-renew in the Connect Portal",
   "applies_to": "RealVNC Connect subscriptions (Essentials, Plus, Premium) bought from RealVNC's website",
   "who": "The account Owner or an Administrator, signed in to the RealVNC Connect Portal",
   "method": "self_serve",
   "start_url": "https://manage.realvnc.com/",
   "steps": [
    {
     "do": "Sign in to the RealVNC Connect Portal at manage.realvnc.com",
     "expect": null
    },
    {
     "do": "If you have more than one subscription, pick the right team with the team picker",
     "expect": null
    },
    {
     "do": "Click the person or profile icon at the top right and choose Billing",
     "expect": "Billing"
    },
    {
     "do": "Click Disable auto-renew",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription runs to the end of the paid year and doesn't renew; remote access stops as soon as it expires",
   "notice": "Business customers must disable auto-renew at least 30 days before the renewal date; the help says personal customers can do it at any time, while the EULA sets 30 days before the end of the subscription",
   "refund": "No refund for the unexpired part of the subscription under the EULA. Consumers can withdraw within 14 working days of delivery, except for downloaded software; other refunds are at RealVNC's discretion",
   "fees": "Fees still outstanding at termination become due at once; late payment and interest charges can be added to overdue accounts",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s22",
    "s8",
    "s9",
    "s21",
    "s24",
    "s39",
    "s10",
    "s25",
    "s27",
    "s29",
    "s35",
    "s13",
    "s14",
    "s30",
    "s15",
    "s18"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Bought through a RealVNC reseller",
   "applies_to": "Subscriptions bought from a RealVNC reseller, which invoices and handles renewals",
   "who": "The customer, with the reseller",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Tell the reseller you bought from that you don't want to renew; the reseller contacts you before the subscription expires to discuss renewal",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": "If the reseller doesn't pay RealVNC, you can still owe RealVNC the full subscription fee",
   "source_ids": [
    "s16",
    "s17",
    "s32",
    "s31"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Opt out or terminate in writing",
   "applies_to": "Any RealVNC Connect subscription under the End User Licence Agreement, including Enterprise subscriptions sold through RealVNC Sales",
   "who": "The customer who holds the subscription",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "To stop renewal, email an opt-out request to shop@realvnc.com (or turn off auto-renew on the website) at least 30 days before the subscription ends",
     "expect": null
    },
    {
     "do": "To end the subscription early, give RealVNC 30 days' written notice",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "An opt-out stops the next 12-month renewal; an early termination ends the subscription 30 days after written notice",
   "notice": "30 days before the end of the subscription to stop renewal; 30 days' written notice to terminate early",
   "refund": "No refund for any unexpired part of the subscription",
   "fees": "Fees still outstanding on the termination date become due immediately",
   "source_ids": [
    "s25",
    "s26",
    "s27",
    "s28",
    "s29",
    "s30",
    "s7"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Move to a lower tier if your devices and active connections fit its limits; you may need to remove devices or users first. Annual plans can have a lock-in that stops an immediate downgrade, and one help article says plan changes go through Customer Support",
   "evidence": "documented",
   "source_ids": [
    "s6",
    "s37",
    "s34"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Reduce the number of concurrent sessions when you renew: within 28 days of the renewal date, open Billing, choose Renew Now and pick fewer connections",
   "evidence": "documented",
   "source_ids": [
    "s33"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the paid subscription year. Remote access stops as soon as it expires",
  "data_kept": null,
  "you_lose": [
   "Remote access once the subscription has expired",
   "Computers joined to a cancelled team become inaccessible",
   "If you renew more than 28 days after expiry, you have to start again and re-join your RealVNC Servers to your team"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Check the team picker first: each subscription is a separate team with its own Billing page",
   "Business customers can't turn off auto-renew in the last 30 days before renewal",
   "RealVNC emails a reminder before it takes the renewal payment",
   "A default payment method can't be removed until auto-renew is off",
   "After termination, the EULA requires deleting the RealVNC software from your devices",
   "If the subscription has expired, the Renew button on the Billing page restores it; contact support if it is missing"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.realvnc.com/en/connect/pricing/",
   "title": "RealVNC Connect pricing",
   "publisher": "vendor",
   "quote": "Our subscriptions are 12-month commitments, billed annually. It isn't possible to pay on a monthly basis.",
   "supports": "the 12-month term and that billing is annual only"
  },
  {
   "id": "s2",
   "url": "https://www.realvnc.com/en/connect/pricing/",
   "title": "RealVNC Connect pricing",
   "publisher": "vendor",
   "quote": "By default, RealVNC Connect subscriptions are set to renew automatically.",
   "supports": "auto-renew is on by default"
  },
  {
   "id": "s3",
   "url": "https://www.realvnc.com/en/connect/pricing/",
   "title": "RealVNC Connect pricing",
   "publisher": "vendor",
   "quote": "please turn off auto-renew on the Billing page of the RealVNC Connect Portal.",
   "supports": "the step that stops renewal"
  },
  {
   "id": "s4",
   "url": "https://help.realvnc.com/hc/en-us/articles/360024258092-Making-changes-to-your-RealVNC-Connect-subscription",
   "title": "Making changes to your RealVNC Connect subscription",
   "publisher": "vendor",
   "quote": "The Billing page can be accessed using the person/profile icon at the top right of the portal after logging in.",
   "supports": "where to find the Billing page"
  },
  {
   "id": "s5",
   "url": "https://help.realvnc.com/hc/en-us/articles/360024258092-Making-changes-to-your-RealVNC-Connect-subscription",
   "title": "Making changes to your RealVNC Connect subscription",
   "publisher": "vendor",
   "quote": "Only users with the Admin or Owner role can change the subscription tier.",
   "supports": "who can change the tier"
  },
  {
   "id": "s6",
   "url": "https://help.realvnc.com/hc/en-us/articles/360024258092-Making-changes-to-your-RealVNC-Connect-subscription",
   "title": "Making changes to your RealVNC Connect subscription",
   "publisher": "vendor",
   "quote": "Some subscriptions may have billing lock-in periods (e.g., annual plans) that prevent immediate downgrading.",
   "supports": "the downgrade lock-in"
  },
  {
   "id": "s7",
   "url": "https://help.realvnc.com/hc/en-us/articles/360024258092-Making-changes-to-your-RealVNC-Connect-subscription",
   "title": "Making changes to your RealVNC Connect subscription",
   "publisher": "vendor",
   "quote": "Enterprise upgrades cannot be completed via self-service.",
   "supports": "Enterprise changes go through sales"
  },
  {
   "id": "s8",
   "url": "https://help.realvnc.com/hc/en-us/articles/360002317697-How-long-does-a-subscription-last",
   "title": "How long does a subscription last?",
   "publisher": "vendor",
   "quote": "Personal usage customers can disable auto-renew at any time.",
   "supports": "personal customers can turn off renewal at any time"
  },
  {
   "id": "s9",
   "url": "https://help.realvnc.com/hc/en-us/articles/360002317697-How-long-does-a-subscription-last",
   "title": "How long does a subscription last?",
   "publisher": "vendor",
   "quote": "If you are a Business usage customer, you can disable auto-renew up to 30 days before your renewal date",
   "supports": "the business notice window"
  },
  {
   "id": "s10",
   "url": "https://help.realvnc.com/hc/en-us/articles/360002317737-What-happens-if-I-don-t-renew",
   "title": "What happens if I don't renew?",
   "publisher": "vendor",
   "quote": "Remote access will stop as soon as your subscription expires.",
   "supports": "when access ends"
  },
  {
   "id": "s11",
   "url": "https://help.realvnc.com/hc/en-us/articles/360002317737-What-happens-if-I-don-t-renew",
   "title": "What happens if I don't renew?",
   "publisher": "vendor",
   "quote": "Providing you renew within a further 28 days, we’ll restore your team and connectivity will be restored automatically.",
   "supports": "the 28-day restore window after expiry"
  },
  {
   "id": "s12",
   "url": "https://help.realvnc.com/hc/en-us/articles/360002369577-Service-Cancellation-Reactivation",
   "title": "Service Cancellation / Reactivation",
   "publisher": "vendor",
   "quote": "If your subscription is cancelled, computers joined to the cancelled team will be inaccessible.",
   "supports": "what cancelling does to computers"
  },
  {
   "id": "s13",
   "url": "https://www.realvnc.com/en/legal/",
   "title": "RealVNC legal: purchasing terms and refunds",
   "publisher": "vendor",
   "quote": "All other refunds will be given at the discretion of the Company Management.",
   "supports": "refunds outside the withdrawal right are discretionary"
  },
  {
   "id": "s14",
   "url": "https://www.realvnc.com/en/legal/",
   "title": "RealVNC legal: purchasing terms and refunds",
   "publisher": "vendor",
   "quote": "This applies to all products except for software which has been downloaded.",
   "supports": "the withdrawal right does not cover downloaded software"
  },
  {
   "id": "s15",
   "url": "https://www.realvnc.com/en/legal/",
   "title": "RealVNC legal: purchasing terms and refunds",
   "publisher": "vendor",
   "quote": "reserves the right to add late payment and interest charges to the balance of any outstanding accounts.",
   "supports": "late payment charges"
  },
  {
   "id": "s16",
   "url": "https://help.realvnc.com/hc/en-us/articles/360029659412-Invoice-and-Payment-queries",
   "title": "Invoice and Payment queries",
   "publisher": "vendor",
   "quote": "You won't receive an invoice from RealVNC.",
   "supports": "reseller purchases are not invoiced by RealVNC"
  },
  {
   "id": "s17",
   "url": "https://help.realvnc.com/hc/en-us/articles/360029659412-Invoice-and-Payment-queries",
   "title": "Invoice and Payment queries",
   "publisher": "vendor",
   "quote": "Please discuss invoicing and payments with your reseller.",
   "supports": "the reseller route"
  },
  {
   "id": "s18",
   "url": "https://help.realvnc.com/hc/en-us/articles/360006978311-Can-I-get-a-refund",
   "title": "Can I get a refund?",
   "publisher": "vendor",
   "quote": "You may be entitled to a refund in certain circumstances.",
   "supports": "refunds are not automatic; see the purchasing terms"
  },
  {
   "id": "s19",
   "url": "https://help.realvnc.com/hc/en-us/articles/360002317737-What-happens-if-I-don-t-renew",
   "title": "What happens if I don't renew?",
   "publisher": "vendor",
   "quote": "If you renew after 28 days past your subscription's expiry date, you’ll have to start again",
   "supports": "after 28 days the team must be rebuilt"
  },
  {
   "id": "s20",
   "url": "https://help.realvnc.com/hc/en-us/articles/360002369577-Service-Cancellation-Reactivation",
   "title": "Service Cancellation / Reactivation",
   "publisher": "vendor",
   "quote": "If you don't see the Renew button on the Billing page, please contact support.",
   "supports": "reactivating through the Billing page"
  },
  {
   "id": "s21",
   "url": "https://help.realvnc.com/hc/en-us/articles/360024261492-How-do-I-renew-my-subscription",
   "title": "How do I renew my subscription?",
   "publisher": "vendor",
   "quote": "you can disable auto-renew up to 30 days before your renewal date",
   "supports": "the 30-day cutoff for business customers"
  },
  {
   "id": "s22",
   "url": "https://help.realvnc.com/hc/en-us/articles/360002317697-How-long-does-a-subscription-last",
   "title": "How long does a subscription last?",
   "publisher": "vendor",
   "quote": "by clicking Disable auto-renew on the Billing page of the RealVNC Connect portal.",
   "supports": "the Disable auto-renew button"
  },
  {
   "id": "s23",
   "url": "https://help.realvnc.com/hc/en-us/articles/360024261492-How-do-I-renew-my-subscription",
   "title": "How do I renew my subscription?",
   "publisher": "vendor",
   "quote": "We'll remind you by email in plenty of time that your subscription will be renewed and that we're going to take payment.",
   "supports": "renewal reminder email"
  },
  {
   "id": "s24",
   "url": "https://help.realvnc.com/hc/en-us/articles/360024261492-How-do-I-renew-my-subscription",
   "title": "How do I renew my subscription?",
   "publisher": "vendor",
   "quote": "please ensure you are managing the right subscription using the team picker.",
   "supports": "choose the right team first"
  },
  {
   "id": "s25",
   "url": "https://www.realvnc.com/wp-content/uploads/2025/05/RealVNC-End-User-Licensing-Agreement-08.05.2025.pdf",
   "title": "RealVNC End User Licence Agreement (8 May 2025)",
   "publisher": "vendor",
   "quote": "The Subscription will automatically renew for an additional term of twelve months",
   "supports": "automatic yearly renewal"
  },
  {
   "id": "s26",
   "url": "https://www.realvnc.com/wp-content/uploads/2025/05/RealVNC-End-User-Licensing-Agreement-08.05.2025.pdf",
   "title": "RealVNC End User Licence Agreement (8 May 2025)",
   "publisher": "vendor",
   "quote": "submitting to us an opt out request to shop@realvnc.com",
   "supports": "opting out of renewal by email"
  },
  {
   "id": "s27",
   "url": "https://www.realvnc.com/wp-content/uploads/2025/05/RealVNC-End-User-Licensing-Agreement-08.05.2025.pdf",
   "title": "RealVNC End User Licence Agreement (8 May 2025)",
   "publisher": "vendor",
   "quote": "not later than 30 days before the end of your Subscription",
   "supports": "the opt-out deadline in the EULA"
  },
  {
   "id": "s28",
   "url": "https://www.realvnc.com/wp-content/uploads/2025/05/RealVNC-End-User-Licensing-Agreement-08.05.2025.pdf",
   "title": "RealVNC End User Licence Agreement (8 May 2025)",
   "publisher": "vendor",
   "quote": "You may terminate your Subscription and this Agreement at any time during the Subscription period",
   "supports": "terminating mid-term"
  },
  {
   "id": "s29",
   "url": "https://www.realvnc.com/wp-content/uploads/2025/05/RealVNC-End-User-Licensing-Agreement-08.05.2025.pdf",
   "title": "RealVNC End User Licence Agreement (8 May 2025)",
   "publisher": "vendor",
   "quote": "shall not entitle you to any refund for any unexpired portion of your Subscription period",
   "supports": "no refund for the unused term"
  },
  {
   "id": "s30",
   "url": "https://www.realvnc.com/wp-content/uploads/2025/05/RealVNC-End-User-Licensing-Agreement-08.05.2025.pdf",
   "title": "RealVNC End User Licence Agreement (8 May 2025)",
   "publisher": "vendor",
   "quote": "all Subscription Fees which are outstanding on the date of termination shall become immediately due and payable",
   "supports": "outstanding fees fall due on termination"
  },
  {
   "id": "s31",
   "url": "https://www.realvnc.com/wp-content/uploads/2025/05/RealVNC-End-User-Licensing-Agreement-08.05.2025.pdf",
   "title": "RealVNC End User Licence Agreement (8 May 2025)",
   "publisher": "vendor",
   "quote": "notwithstanding any payment you may have made to the Reseller",
   "supports": "reseller customers can still owe RealVNC if the reseller doesn't pay"
  },
  {
   "id": "s32",
   "url": "https://help.realvnc.com/hc/en-us/articles/360029659412-Invoice-and-Payment-queries",
   "title": "Invoice and Payment queries",
   "publisher": "vendor",
   "quote": "Your reseller will contact you before your subscription expires to discuss your renewal.",
   "supports": "resellers handle renewals"
  },
  {
   "id": "s33",
   "url": "https://help.realvnc.com/hc/en-us/articles/37466824126237-Reducing-the-Number-of-Concurrent-Sessions-within-in-your-RealVNC-Subscription",
   "title": "Reducing the Number of Concurrent Sessions",
   "publisher": "vendor",
   "quote": "You will only be able to reduce the number of sessions if you are within 28 days of your renewal date.",
   "supports": "when sessions can be reduced"
  },
  {
   "id": "s34",
   "url": "https://help.realvnc.com/hc/en-us/articles/37466824126237-Reducing-the-Number-of-Concurrent-Sessions-within-in-your-RealVNC-Subscription",
   "title": "Reducing the Number of Concurrent Sessions",
   "publisher": "vendor",
   "quote": "Please note that you cannot change product plans via the portal.",
   "supports": "plan changes go through Customer Support"
  },
  {
   "id": "s35",
   "url": "https://www.realvnc.com/en/legal/",
   "title": "RealVNC legal: purchasing terms and refunds",
   "publisher": "vendor",
   "quote": "withdraw from the purchase within fourteen working days of the day after the date the item is delivered",
   "supports": "the consumer withdrawal right"
  },
  {
   "id": "s36",
   "url": "https://help.realvnc.com/hc/en-us/articles/360002282158-Managing-billing-details-on-your-account",
   "title": "Managing billing details on your account",
   "publisher": "vendor",
   "quote": "you will need to disable auto-renew for your subscription before you can remove it",
   "supports": "a default payment method can't be removed until auto-renew is off"
  },
  {
   "id": "s37",
   "url": "https://help.realvnc.com/hc/en-us/articles/360024258092-Making-changes-to-your-RealVNC-Connect-subscription",
   "title": "Making changes to your RealVNC Connect subscription",
   "publisher": "vendor",
   "quote": "You may need to remove devices or users before switching.",
   "supports": "removing devices or users before a downgrade"
  },
  {
   "id": "s38",
   "url": "https://www.realvnc.com/wp-content/uploads/2025/05/RealVNC-End-User-Licensing-Agreement-08.05.2025.pdf",
   "title": "RealVNC End User Licence Agreement (8 May 2025)",
   "publisher": "vendor",
   "quote": "shall irretrievably delete the Software from all Customer Devices",
   "supports": "deleting the software after termination"
  },
  {
   "id": "s39",
   "url": "https://help.realvnc.com/hc/en-us/articles/360002282158-Managing-billing-details-on-your-account",
   "title": "Managing billing details on your account",
   "publisher": "vendor",
   "quote": "only the Owner of the account or an Administrator",
   "supports": "who can change billing details"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "How RealVNC confirms that auto-renew is off, such as an email or a status on the Billing page, isn't documented",
   "Personal customers' deadline differs: the help center says they can turn off auto-renew at any time, while the EULA asks for 30 days before the subscription ends",
   "How long RealVNC keeps account data after a subscription ends isn't in the help center or the EULA, which points to a separate Data Processing Addendum",
   "The help center doesn't say how to stop renewal on a reseller subscription beyond dealing with the reseller",
   "Whether Enterprise contracts negotiated with Sales change the EULA's renewal and notice terms isn't stated publicly"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Re-read every cited page; RealVNC's site blocks automated quote checks, so all quotes were confirmed by reading the pages directly",
    "Added the End User Licence Agreement: automatic 12-month renewal, opt-out by website or shop@realvnc.com at least 30 days before the end, early termination on 30 days' written notice, no refund for the unused term",
    "Replaced the Enterprise route, which rested on a quote about upgrades, with a written opt-out and termination route from the EULA",
    "Who can cancel is now the Owner or an Administrator; added the Disable auto-renew button and the team picker step",
    "Added the 14-working-day consumer withdrawal right, the reseller renewal contact, and session reductions within 28 days of renewal",
    "Noted that the help center and EULA differ on personal customers' deadline, and that one article says plan changes go through Customer Support"
   ]
  }
 },
 "delete_account": {
  "url": "https://manage.realvnc.com/en/close_account",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/realvnc",
 "json": "https://stackcut.io/exits/realvnc.json",
 "evidence": {
  "packet_revision": "1cb80cdfbb3b7120ca9cf527da36e9861fb56206cf04b951a706c1ba5109d24e",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "realvnc--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "realvnc--reseller-or-partner--r2",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "realvnc--sales-contract--r3",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}