{
 "id": "read_ai",
 "name": "Read AI",
 "category": "communication",
 "website": "https://www.read.ai",
 "domains": [
  "read.ai"
 ],
 "summary": "Go to Plan & Billing, click Cancel plan, then Downgrade to Free, any time before the renewal date (or email support@read.ai). Paid features last to the end of the period; there are no refunds. Gotcha: on Free, recordings are deleted 180 days after each meeting, so download first.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Pro, Enterprise and Enterprise+ plans",
   "applies_to": "Pro, Enterprise and Enterprise+ plans billed by Read",
   "who": "The account holder or Workspace owner (Workspace members have limited access and must ask the owner)",
   "method": "self_serve",
   "start_url": "https://app.read.ai/analytics/settings/billing",
   "steps": [
    {
     "do": "Sign in and go to your Plan & Billing page",
     "expect": "Cancel plan"
    },
    {
     "do": "Click Cancel plan",
     "expect": "Downgrade to Free"
    },
    {
     "do": "Click Downgrade to Free",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You aren't charged again and keep paid features for the rest of the billing period; then the account is on the Free plan",
   "notice": "Cancel any time before the renewal date",
   "refund": "No refunds unless a service issue kept you from using Read as advertised; no prorated refund for cancelling mid-period",
   "fees": null,
   "source_ids": [
    "r1",
    "r2",
    "r3",
    "r4",
    "r5",
    "r6",
    "r7",
    "r8",
    "r9",
    "r10"
   ]
  },
  {
   "channel": "direct_web",
   "label": "By email",
   "applies_to": "Any Read subscription",
   "who": "The account holder",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email support@read.ai asking to cancel your subscription, before the renewal date",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Access continues to the end of the billing period",
   "notice": "Cancel any time before the renewal date",
   "refund": "No refund of fees already paid for the current period",
   "fees": null,
   "source_ids": [
    "r11",
    "r6",
    "r7",
    "r10"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan allows 5 meetings a month and keeps access to past meeting reports, notes and transcripts",
   "evidence": "documented",
   "source_ids": [
    "r12",
    "r13"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move to a cheaper plan (for example Enterprise to Pro) with Change plan on the Plan & Billing page; downgrades happen at the end of the current billing period",
   "evidence": "documented",
   "source_ids": [
    "r14",
    "r15"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual subscriptions are priced at a significant discount compared to monthly, in exchange for an annual commitment",
   "evidence": "documented",
   "source_ids": [
    "r16"
   ]
  },
  {
   "type": "discount_program",
   "what": "Volume discounts on annual license counts, starting at 10% for 100+ licenses",
   "evidence": "documented",
   "source_ids": [
    "r17"
   ]
  }
 ],
 "export": [
  {
   "data": "Meeting report content, such as notes and transcripts; video on Enterprise",
   "how": "Open a meeting report, click Download at the top right and pick a section from the drop-down menu",
   "format": "Files per report section; video as .mp4",
   "limits": "Video (.mp4) downloads need the Enterprise plan and video playback enabled on the report; a Workspace can disable report downloads. Download before moving to Free, where recordings are deleted 180 days after the meeting",
   "source_ids": [
    "r18",
    "r19",
    "r20",
    "r21",
    "r22"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the billing period",
  "data_kept": "Past meeting reports, notes and transcripts stay available. On Free, Read keeps report text at least 1 year after each meeting and deletes recordings 180 days after the meeting. Deleting the account irreversibly deletes the content and reports it owns",
  "you_lose": [
   "Audio and video playback for past reports when moving from Enterprise or Enterprise+ to Pro or Free",
   "A Workspace you owned is deactivated, with reports shared with you only through team or workspace sharing",
   "Meetings beyond 5 a month (Free plan limit)",
   "Paid-only features such as integrations and webhooks and the For You page"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Workspace members can't cancel: ask the Workspace owner",
   "Cancel before the renewal date; paid fees aren't refunded",
   "Deactivating Read means disconnecting calendar integrations; the account still exists. To stop paying, cancel on Plan & Billing",
   "Download recordings and reports before downgrading: on Free, recordings are deleted 180 days after the meeting",
   "You can also cancel by emailing support@read.ai"
  ]
 },
 "sources": [
  {
   "id": "r1",
   "url": "https://support.read.ai/hc/en-us/articles/23039521359379-How-do-I-cancel-my-billing-plan",
   "title": "How do I cancel my billing plan?",
   "publisher": "vendor",
   "quote": "Users in a Workspace will have limited access and need to contact the Workspace owner.",
   "supports": "Workspace members must ask the owner"
  },
  {
   "id": "r2",
   "url": "https://support.read.ai/hc/en-us/articles/23039521359379-How-do-I-cancel-my-billing-plan",
   "title": "How do I cancel my billing plan?",
   "publisher": "vendor",
   "quote": "Login and go to your Plan & Billing page",
   "supports": "where the flow starts"
  },
  {
   "id": "r3",
   "url": "https://support.read.ai/hc/en-us/articles/23039521359379-How-do-I-cancel-my-billing-plan",
   "title": "How do I cancel my billing plan?",
   "publisher": "vendor",
   "quote": "Click Cancel plan",
   "supports": "the Cancel plan step"
  },
  {
   "id": "r4",
   "url": "https://support.read.ai/hc/en-us/articles/23039521359379-How-do-I-cancel-my-billing-plan",
   "title": "How do I cancel my billing plan?",
   "publisher": "vendor",
   "quote": "Click Downgrade to Free",
   "supports": "the final step"
  },
  {
   "id": "r5",
   "url": "https://support.read.ai/hc/en-us/articles/23039521359379-How-do-I-cancel-my-billing-plan",
   "title": "How do I cancel my billing plan?",
   "publisher": "vendor",
   "quote": "After completing these steps, you will not be charged again, but you'll have access to the paid features through the remainder of your billing period.",
   "supports": "when cancelling takes effect"
  },
  {
   "id": "r6",
   "url": "https://www.read.ai/pricing",
   "title": "Read AI pricing",
   "publisher": "vendor",
   "quote": "Read users can cancel their subscriptions at any time before the renewal date.",
   "supports": "cancel before the renewal date"
  },
  {
   "id": "r7",
   "url": "https://www.read.ai/pricing",
   "title": "Read AI pricing",
   "publisher": "vendor",
   "quote": "While we don't offer refunds, you will continue to have access to your Workspace until the end of the billing period if you forgot to cancel it on time.",
   "supports": "no refunds; access to the end of the period"
  },
  {
   "id": "r8",
   "url": "https://support.read.ai/hc/en-us/articles/22308913351827-Can-I-get-a-refund",
   "title": "Can I get a refund?",
   "publisher": "vendor",
   "quote": "Read does not provide refunds unless there was some issue with the service that prevented you from using it as advertised.",
   "supports": "the refund policy"
  },
  {
   "id": "r9",
   "url": "https://support.read.ai/hc/en-us/articles/22308913351827-Can-I-get-a-refund",
   "title": "Can I get a refund?",
   "publisher": "vendor",
   "quote": "Prorated refunds are not provided if you cancel it before the end of the current subscription period",
   "supports": "no prorated refunds"
  },
  {
   "id": "r10",
   "url": "https://www.read.ai/termsofservice",
   "title": "Read AI Terms of Service",
   "publisher": "vendor",
   "quote": "If you cancel your Recurring Subscription before the end of the current subscription period, we will not refund any subscription fees already paid.",
   "supports": "no refund of fees already paid"
  },
  {
   "id": "r11",
   "url": "https://www.read.ai/termsofservice",
   "title": "Read AI Terms of Service",
   "publisher": "vendor",
   "quote": "You may cancel your subscription through your account/by emailing us at support@read.ai.",
   "supports": "the email route"
  },
  {
   "id": "r12",
   "url": "https://support.read.ai/hc/en-us/articles/22307341312275-What-are-the-different-paid-plans-that-Read-offers",
   "title": "What are the different paid plans that Read offers?",
   "publisher": "vendor",
   "quote": "Limited to 5 meetings/month",
   "supports": "the Free plan limit"
  },
  {
   "id": "r13",
   "url": "https://support.read.ai/hc/en-us/articles/16949204291859-I-m-downgrading-my-plan-will-I-still-have-access-to-past-meeting-reports",
   "title": "I'm downgrading my plan, will I still have access to past meeting reports?",
   "publisher": "vendor",
   "quote": "You will continue to have access to past meeting reports, including notes and transcripts",
   "supports": "past reports stay available"
  },
  {
   "id": "r14",
   "url": "https://support.read.ai/hc/en-us/articles/23495593073171-Can-I-change-my-plan",
   "title": "Can I change my plan?",
   "publisher": "vendor",
   "quote": "You can make changes to your Read subscription at any time by going to the Plan & Billing page and clicking the \"Change plan\" button",
   "supports": "how to change plan"
  },
  {
   "id": "r15",
   "url": "https://support.read.ai/hc/en-us/articles/23495593073171-Can-I-change-my-plan",
   "title": "Can I change my plan?",
   "publisher": "vendor",
   "quote": "Downgrades to your plan will be scheduled to occur at the end of the current billing period.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "r16",
   "url": "https://support.read.ai/hc/en-us/articles/22308913351827-Can-I-get-a-refund",
   "title": "Can I get a refund?",
   "publisher": "vendor",
   "quote": "Our annual subscription is also priced at a significant discount compared to the monthly plan in exchange for an annual commitment.",
   "supports": "annual billing costs less"
  },
  {
   "id": "r17",
   "url": "https://www.read.ai/pricing",
   "title": "Read AI pricing",
   "publisher": "vendor",
   "quote": "100+ licenses: 10% discount",
   "supports": "volume discounts"
  },
  {
   "id": "r18",
   "url": "https://support.read.ai/hc/en-us/articles/23833171061139-How-do-I-download-meeting-reports-transcripts-and-more",
   "title": "How do I download meeting reports, transcripts, and more?",
   "publisher": "vendor",
   "quote": "Click on \"Download\" towards the top right of the report, and you'll open a drop down menu:",
   "supports": "how to download"
  },
  {
   "id": "r19",
   "url": "https://support.read.ai/hc/en-us/articles/23833171061139-How-do-I-download-meeting-reports-transcripts-and-more",
   "title": "How do I download meeting reports, transcripts, and more?",
   "publisher": "vendor",
   "quote": "download the report content as files to your computer",
   "supports": "what can be downloaded"
  },
  {
   "id": "r20",
   "url": "https://support.read.ai/hc/en-us/articles/23833171061139-How-do-I-download-meeting-reports-transcripts-and-more",
   "title": "How do I download meeting reports, transcripts, and more?",
   "publisher": "vendor",
   "quote": "You can only download video files (.mp4) if video playback was enabled on the report and you are on the Enterprise plan.",
   "supports": "video downloads need Enterprise"
  },
  {
   "id": "r21",
   "url": "https://support.read.ai/hc/en-us/articles/16949204291859-I-m-downgrading-my-plan-will-I-still-have-access-to-past-meeting-reports",
   "title": "I'm downgrading my plan, will I still have access to past meeting reports?",
   "publisher": "vendor",
   "quote": "Meeting recordings are deleted 180 days after the meeting.",
   "supports": "recording retention on Free"
  },
  {
   "id": "r22",
   "url": "https://support.read.ai/hc/en-us/articles/16949204291859-I-m-downgrading-my-plan-will-I-still-have-access-to-past-meeting-reports",
   "title": "I'm downgrading my plan, will I still have access to past meeting reports?",
   "publisher": "vendor",
   "quote": "we would recommend you download the report content before downgrading to the Free plan.",
   "supports": "download before downgrading"
  },
  {
   "id": "r23",
   "url": "https://support.read.ai/hc/en-us/articles/16949204291859-I-m-downgrading-my-plan-will-I-still-have-access-to-past-meeting-reports",
   "title": "I'm downgrading my plan, will I still have access to past meeting reports?",
   "publisher": "vendor",
   "quote": "Read will retain the text version of past meeting reports for at least 1 year after the meeting.",
   "supports": "report text retention"
  },
  {
   "id": "r24",
   "url": "https://support.read.ai/hc/en-us/articles/16949204291859-I-m-downgrading-my-plan-will-I-still-have-access-to-past-meeting-reports",
   "title": "I'm downgrading my plan, will I still have access to past meeting reports?",
   "publisher": "vendor",
   "quote": "If downgrading from Enterprise or Enterprise+ to Pro or Free, you will lose access to audio/video playback for past reports",
   "supports": "losing playback"
  },
  {
   "id": "r25",
   "url": "https://support.read.ai/hc/en-us/articles/16949204291859-I-m-downgrading-my-plan-will-I-still-have-access-to-past-meeting-reports",
   "title": "I'm downgrading my plan, will I still have access to past meeting reports?",
   "publisher": "vendor",
   "quote": "If you owned a Workspace, it will be deactivated and you'll lose access to any reports that were only shared with you via team or workspace sharing.",
   "supports": "Workspace deactivation"
  },
  {
   "id": "r26",
   "url": "https://support.read.ai/hc/en-us/articles/27135769469971-How-do-I-deactivate-my-Read-account",
   "title": "How do I deactivate my Read account?",
   "publisher": "vendor",
   "quote": "your account will still exist and you can continue to log in and view past reports",
   "supports": "deactivating keeps the account"
  },
  {
   "id": "r27",
   "url": "https://support.read.ai/hc/en-us/articles/27135769469971-How-do-I-deactivate-my-Read-account",
   "title": "How do I deactivate my Read account?",
   "publisher": "vendor",
   "quote": "any content and reports that are owned by the account will also be irreversibly deleted",
   "supports": "deleting the account removes content"
  },
  {
   "id": "r28",
   "url": "https://www.read.ai/termsofservice",
   "title": "Read AI Terms of Service",
   "publisher": "vendor",
   "quote": "Your Recurring Subscription will automatically renew unless you cancel it.",
   "supports": "auto-renewal"
  },
  {
   "id": "r29",
   "url": "https://support.read.ai/hc/en-us/articles/16949204291859-I-m-downgrading-my-plan-will-I-still-have-access-to-past-meeting-reports",
   "title": "I'm downgrading my plan, will I still have access to past meeting reports?",
   "publisher": "vendor",
   "quote": "If downgrading to Free, you'll lose access to other features that are limited to paid plans, including:",
   "supports": "paid-only features lost on Free (the list names Integrations/webhooks and the For You page)"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Read's help doesn't mention App Store or Google Play billing (its iPhone app article says nothing about purchases), so there are no app store routes",
   "No Enterprise contract terms (renewal notice, invoices) were found",
   "The file formats of report downloads other than video (.mp4) aren't stated",
   "No confirmation email or on-screen status after cancelling is documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Re-read the cancel, refund, downgrade, change plan, plans, download and deactivate articles, the terms and pricing; every quoted fact matched, and the 180-day recording deletion is confirmed as a Free plan rule",
    "The terms' one-day deadline applies only to price changes, so the notice 'any time before the renewal date' stands",
    "after_cancel: added the paid-only features lost on Free, integrations/webhooks and the For You page (r29)"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "read_ai",
  "name": "Read AI",
  "recipes": [
   {
    "id": "replace-read-ai",
    "title": "AI meeting notes",
    "best_year_one_net": 187
   }
  ]
 },
 "page": "https://stackcut.io/cancel/read_ai",
 "json": "https://stackcut.io/exits/read_ai.json",
 "evidence": {
  "packet_revision": "aa2fe5217a305040fe17d0465cb7f57e03f5914e9b79e4ef87d51c0cc064d5a9",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "read-ai--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "read-ai--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}