{
 "id": "quickbooks",
 "name": "QuickBooks Online",
 "category": "finance_apps",
 "website": "https://quickbooks.intuit.com",
 "domains": [
  "quickbooks.intuit.com",
  "intuit.com"
 ],
 "summary": "Sign in to the Intuit Account Manager, open Products & billing, pick the company, select Cancel and follow the steps. Apple or Google Play purchases cancel in that store's subscription settings; Advanced and Enterprise Suite need your account manager. Gotcha: no refunds, and data is read-only for one year.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "QuickBooks Online subscriptions bought online, directly from Intuit",
   "who": "The Intuit account that manages the subscription (signed in)",
   "method": "self_serve",
   "start_url": "https://accounts.intuit.com/index.html",
   "steps": [
    {
     "do": "Sign in to the Intuit Account Manager",
     "expect": "Products & billing"
    },
    {
     "do": "Select Products & billing, then select your company name",
     "expect": "your subscription page"
    },
    {
     "do": "Find the product you want to cancel and select Cancel",
     "expect": null
    },
    {
     "do": "Follow the on-screen steps",
     "expect": "a confirmation that the cancellation succeeded"
    }
   ],
   "confirm_by": "A confirmation after the cancellation succeeds",
   "effective": "You can keep using QuickBooks until the end of the current subscription period; the cancellation takes effect the day after its last day",
   "notice": null,
   "refund": "No refunds or credits for cancellations or partial subscription periods",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "QuickBooks Online subscriptions bought through the Apple App Store (iPhone, iPad)",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://account.apple.com/account/manage/section/subscriptions",
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then the QuickBooks subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "No Cancel button, or an expiration message in red text",
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s8",
    "s9",
    "s10"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "QuickBooks Online subscriptions bought through the Google Play Store (Android phones and tablets)",
   "who": "The Google Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to your subscriptions in Google Play (not the QuickBooks app)",
     "expect": "Manage"
    },
    {
     "do": "Next to QuickBooks, click Manage, then Cancel subscription",
     "expect": "a confirmation pop-up asking for a reason"
    },
    {
     "do": "Select a reason, then click Continue",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time you've already paid for",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s11",
    "s12",
    "s13"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "QuickBooks Online Advanced and Intuit Enterprise Suite contracts",
   "who": "The customer's admin, with their Intuit account manager",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact your account manager and ask for help cancelling the contract",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "No refunds or credits for cancellations or partial subscription periods",
   "fees": null,
   "source_ids": [
    "s14",
    "s7"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Change to a cheaper subscription level to reduce your monthly costs; your data, settings and account history stay",
   "evidence": "documented",
   "source_ids": [
    "s18",
    "s19"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current subscription period",
  "data_kept": "After cancelling a single subscription you keep read-only access to your data for one year (Intuit's terms say up to 12 months); after that you must resubscribe to see it. With several subscriptions on one login, keep one to keep read-only access",
  "you_lose": [
   "Editing your books: the company file becomes read-only"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Removing the QuickBooks mobile app may not cancel the subscription",
   "Google Play purchases can't be cancelled inside the QuickBooks mobile app",
   "A suspended account must be resubscribed and reactivated before it can be cancelled"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://quickbooks.intuit.com/learn-support/en-us/cancel-standard-subscription/cancel-my-quickbooks-online-subscription-using-the-quickbooks/00/186334",
   "title": "Cancel your QuickBooks Online subscription or Intuit Enterprise Suite contract",
   "publisher": "vendor",
   "quote": "Sign in to the Intuit Account Manager.",
   "supports": "where to start"
  },
  {
   "id": "s2",
   "url": "https://quickbooks.intuit.com/learn-support/en-us/cancel-standard-subscription/cancel-my-quickbooks-online-subscription-using-the-quickbooks/00/186334",
   "title": "Cancel your QuickBooks Online subscription or Intuit Enterprise Suite contract",
   "publisher": "vendor",
   "quote": "Select Products & billing, then select your company name. This will take you to your subscription page.",
   "supports": "the Products & billing step"
  },
  {
   "id": "s3",
   "url": "https://quickbooks.intuit.com/learn-support/en-us/cancel-standard-subscription/cancel-my-quickbooks-online-subscription-using-the-quickbooks/00/186334",
   "title": "Cancel your QuickBooks Online subscription or Intuit Enterprise Suite contract",
   "publisher": "vendor",
   "quote": "Find the product you wish to cancel, then select Cancel.",
   "supports": "the cancel button"
  },
  {
   "id": "s4",
   "url": "https://quickbooks.intuit.com/learn-support/en-us/cancel-standard-subscription/cancel-my-quickbooks-online-subscription-using-the-quickbooks/00/186334",
   "title": "Cancel your QuickBooks Online subscription or Intuit Enterprise Suite contract",
   "publisher": "vendor",
   "quote": "Follow the on-screen steps. After your cancelation is successful, you'll get a confirmation.",
   "supports": "the final step and confirmation"
  },
  {
   "id": "s5",
   "url": "https://www.intuit.com/legal/terms/en-us/quickbooks/online/",
   "title": "Intuit Terms of Service for QuickBooks Online",
   "publisher": "vendor",
   "quote": "Subscription cancellations will take effect the day after the last day of the current subscription period.",
   "supports": "when it takes effect"
  },
  {
   "id": "s6",
   "url": "https://www.intuit.com/legal/terms/en-us/quickbooks/online/",
   "title": "Intuit Terms of Service for QuickBooks Online",
   "publisher": "vendor",
   "quote": "If you cancel in the middle of a subscription period, you will be able to continue to access and use the applicable Service until the end of your subscription period.",
   "supports": "access until the period ends"
  },
  {
   "id": "s7",
   "url": "https://www.intuit.com/legal/terms/en-us/quickbooks/online/",
   "title": "Intuit Terms of Service for QuickBooks Online",
   "publisher": "vendor",
   "quote": "We do not provide refunds or credits for any cancellations or partial subscription period.",
   "supports": "no refunds"
  },
  {
   "id": "s8",
   "url": "https://quickbooks.intuit.com/learn-support/en-us/cancel-standard-subscription/cancel-my-quickbooks-online-subscription-using-the-quickbooks/00/186334",
   "title": "Cancel your QuickBooks Online subscription or Intuit Enterprise Suite contract",
   "publisher": "vendor",
   "quote": "You may follow the official steps to cancel a subscription from Apple.",
   "supports": "the Apple route"
  },
  {
   "id": "s9",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "s10",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm on Apple"
  },
  {
   "id": "s11",
   "url": "https://quickbooks.intuit.com/learn-support/en-us/cancel-standard-subscription/cancel-my-quickbooks-online-subscription-using-the-quickbooks/00/186334",
   "title": "Cancel your QuickBooks Online subscription or Intuit Enterprise Suite contract",
   "publisher": "vendor",
   "quote": "You can't cancel subscriptions purchased through the Google Play Store on the QuickBooks mobile app.",
   "supports": "the Google Play route"
  },
  {
   "id": "s12",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "the Google Play steps"
  },
  {
   "id": "s13",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when access ends on Google Play"
  },
  {
   "id": "s14",
   "url": "https://quickbooks.intuit.com/learn-support/en-us/cancel-standard-subscription/cancel-my-quickbooks-online-subscription-using-the-quickbooks/00/186334",
   "title": "Cancel your QuickBooks Online subscription or Intuit Enterprise Suite contract",
   "publisher": "vendor",
   "quote": "If you use QuickBooks Online Advanced or Intuit Enterprise Suite, contact your account manager for help with canceling your contract.",
   "supports": "the contract route"
  },
  {
   "id": "s15",
   "url": "https://quickbooks.intuit.com/learn-support/en-us/cancel-standard-subscription/cancel-my-quickbooks-online-subscription-using-the-quickbooks/00/186334",
   "title": "Cancel your QuickBooks Online subscription or Intuit Enterprise Suite contract",
   "publisher": "vendor",
   "quote": "If you cancel a single QuickBooks Online subscription, you'll have read-only access to your data for one year.",
   "supports": "read-only access after cancelling"
  },
  {
   "id": "s16",
   "url": "https://quickbooks.intuit.com/learn-support/en-us/cancel-standard-subscription/cancel-my-quickbooks-online-subscription-using-the-quickbooks/00/186334",
   "title": "Cancel your QuickBooks Online subscription or Intuit Enterprise Suite contract",
   "publisher": "vendor",
   "quote": "If you have multiple QuickBooks Online subscriptions, keep at least one with the same login.",
   "supports": "keeping read-only access with several subscriptions"
  },
  {
   "id": "s17",
   "url": "https://www.intuit.com/legal/terms/en-us/quickbooks/online/",
   "title": "Intuit Terms of Service for QuickBooks Online",
   "publisher": "vendor",
   "quote": "maintain your data in a read-only format for purposes of reviewing historical activity, which you may have access to view for up to 12-months after termination of access.",
   "supports": "how long read-only data is kept"
  },
  {
   "id": "s18",
   "url": "https://quickbooks.intuit.com/learn-support/en-us/cancel-standard-subscription/cancel-my-quickbooks-online-subscription-using-the-quickbooks/00/186334",
   "title": "Cancel your QuickBooks Online subscription or Intuit Enterprise Suite contract",
   "publisher": "vendor",
   "quote": "This option can help tailor a subscription to your business needs and reduce your monthly costs.",
   "supports": "changing to a cheaper subscription level"
  },
  {
   "id": "s19",
   "url": "https://quickbooks.intuit.com/learn-support/en-us/cancel-standard-subscription/cancel-my-quickbooks-online-subscription-using-the-quickbooks/00/186334",
   "title": "Cancel your QuickBooks Online subscription or Intuit Enterprise Suite contract",
   "publisher": "vendor",
   "quote": "You retain access to your data, settings, and account history if you change plans.",
   "supports": "data kept when changing plans"
  },
  {
   "id": "s20",
   "url": "https://www.intuit.com/legal/terms/en-us/quickbooks/online/",
   "title": "Intuit Terms of Service for QuickBooks Online",
   "publisher": "vendor",
   "quote": "Please note that removing an Intuit mobile app from your device may not cancel your subscription or delete your data.",
   "supports": "the mobile app tip"
  },
  {
   "id": "s21",
   "url": "https://quickbooks.intuit.com/learn-support/en-us/cancel-standard-subscription/cancel-my-quickbooks-online-subscription-using-the-quickbooks/00/186334",
   "title": "Cancel your QuickBooks Online subscription or Intuit Enterprise Suite contract",
   "publisher": "vendor",
   "quote": "If your account is suspended, you need to resubscribe and reactivate it first.",
   "supports": "the suspended-account tip"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Who in a company can cancel (for example, only the primary admin) is not stated on the article read",
   "Whether the cancel flow shows offers before the final step, and how to export data first, are not documented on the pages read"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Summary: said Apple and Google Play purchases 'cancel there' (reads as the Intuit Account Manager); now says they cancel in that store's subscription settings",
    "Re-checked every route against the Intuit cancel article, the QuickBooks Online terms, Apple and Google Play: steps, effective date, no-refund rule and read-only access match"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "quickbooks_online",
  "name": "QuickBooks Online",
  "recipes": [
   {
    "id": "replace-quickbooks-online",
    "title": "Small business accounting",
    "best_year_one_net": 166
   }
  ]
 },
 "page": "https://stackcut.io/cancel/quickbooks",
 "json": "https://stackcut.io/exits/quickbooks.json",
 "evidence": {
  "packet_revision": "2625e4a53e5386d763312c78e6e4fe4f7a484a17499932481ede96080bb454f2",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "quickbooks--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "quickbooks--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "quickbooks--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "quickbooks--sales-contract--r4",
    "channel": "sales_contract",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}