{
 "id": "purevpn",
 "name": "PureVPN",
 "category": "security_privacy",
 "website": "https://www.purevpn.com",
 "domains": [
  "purevpn.com",
  "my.purevpn.com",
  "support.purevpn.com"
 ],
 "summary": "Cancel auto-renewal in the PureVPN Member Area: Subscriptions, Cancel Subscription, give a reason, continue cancellation. Apple, Google Play and PayPal billing are cancelled with them. The 31-day refund covers first purchases only, not renewals or store payments; you request it separately.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Member Area",
   "applies_to": "Subscriptions PureVPN bills directly (card and other web payments), not through the Apple App Store or Google Play",
   "who": "The account holder, signed in to the Member Area",
   "method": "self_serve",
   "start_url": "https://support.purevpn.com/billing/how-to-cancel-auto-recurring-payments",
   "steps": [
    {
     "do": "Log in to your Member Area account with your email and password",
     "expect": null
    },
    {
     "do": "Open Subscriptions",
     "expect": null
    },
    {
     "do": "Click the drop-down arrow next to the subscription (or scroll down) and click Cancel Subscription",
     "expect": null
    },
    {
     "do": "Give your reason when asked, then click continue cancellation and confirm in the pop-up",
     "expect": "You are done with the cancellation, you will not be charged any further."
    }
   ],
   "confirm_by": "The on-screen message that you are done with the cancellation and won't be charged further; the help pages describe no confirmation email",
   "effective": "Cancelling turns off auto-renewal, so you are not charged again; the help pages don't say when access ends",
   "notice": "Cancel any time before the renewal date",
   "refund": "First purchases can be refunded within 31 days: request it from the Member Area under your active subscription, or email help@purevpn.com with your VPN username and the reason. Renewal payments, trial-based renewals and special accounts are excluded. Cancelling doesn't request a refund by itself",
   "fees": null,
   "source_ids": [
    "s1",
    "s20",
    "s21",
    "s2",
    "s22",
    "s5",
    "s6",
    "s8",
    "s23",
    "s7",
    "s24",
    "s26",
    "s25",
    "s37",
    "s19",
    "s46"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Live chat or email",
   "applies_to": "Any directly billed subscription, including trial accounts where the Member Area shows no cancel button",
   "who": "The account holder",
   "method": "chat",
   "start_url": "https://www.purevpn.com/term.php",
   "steps": [
    {
     "do": "Open PureVPN's 24/7 Live Chat, or email enquiry@purevpn.com (the address in the Terms)",
     "expect": null
    },
    {
     "do": "Ask support to cancel your subscription and turn off auto-renewal, and keep the reply",
     "expect": null
    }
   ],
   "confirm_by": "A reply from support; the pages don't describe a confirmation",
   "effective": null,
   "notice": "Cancel any time before the renewal date",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s10",
    "s3",
    "s5",
    "s34",
    "s35"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Subscriptions bought in the PureVPN iPhone or iPad app through the Apple App Store",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://support.apple.com/en-us/118428",
   "steps": [
    {
     "do": "On iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then the PureVPN subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription (scroll down if needed)",
     "expect": null
    }
   ],
   "confirm_by": "The subscription shows no Cancel button, or an expiration message in red text",
   "effective": null,
   "notice": null,
   "refund": "PureVPN's refund policy says App Store payments don't support its refund option; its billing FAQ says Apple handles refunds for these payments",
   "fees": null,
   "source_ids": [
    "s27",
    "s43",
    "s13",
    "s12",
    "s14",
    "s9",
    "s16",
    "s15"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Subscriptions bought in the PureVPN Android app through Google Play",
   "who": "The Google Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://support.google.com/googleplay/answer/7018481",
   "steps": [
    {
     "do": "On your Android device, go to subscriptions in Google Play",
     "expect": null
    },
    {
     "do": "Select the PureVPN subscription, tap Cancel subscription and follow the instructions",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time you've already paid",
   "notice": null,
   "refund": "PureVPN's refund policy says Google Play payments don't support its refund option; its billing FAQ says Google handles refunds for these payments",
   "fees": null,
   "source_ids": [
    "s28",
    "s41",
    "s18",
    "s42",
    "s9",
    "s17"
   ]
  },
  {
   "channel": "paypal",
   "applies_to": "Subscriptions paid through a PayPal billing agreement",
   "who": "The owner of the PayPal account that pays PureVPN",
   "method": "platform_settings",
   "start_url": "https://www.paypal.com/us/cshelp/article/how-do-i-cancel-a-recurring-payment-subscription-or-automatic-billing-agreement-i-have-with-a-merchant-help240",
   "steps": [
    {
     "do": "Log in to PayPal and open Settings, then Payments, then Automatic Payments (or Subscriptions and saved businesses)",
     "expect": null
    },
    {
     "do": "Select PureVPN and cancel the automatic payment",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s30",
    "s31",
    "s32",
    "s33"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "annual_billing",
   "what": "1-year and 2-year plans cost less per month than monthly billing; for example Standard is $12.95 a month monthly, or $58.20 for 27 months, then $47.95 a year",
   "evidence": "documented",
   "source_ids": [
    "s39",
    "s40",
    "s38"
   ]
  },
  {
   "type": "downgrade",
   "what": "Standard is the cheapest tier ($12.95 a month on monthly billing); to change your subscription term, contact live chat or email help@purevpn.com",
   "evidence": "documented",
   "source_ids": [
    "s39",
    "s36",
    "s35"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "Not stated on PureVPN's pages for direct billing; Google Play subscriptions keep working for the time already paid",
  "data_kept": "No fixed period. The privacy policy says account data is kept while you remain a subscriber, and your email address is kept to prevent duplicate accounts and deleted only when you explicitly ask (GDPR requests: support@purevpn.com)",
  "you_lose": [
   "VPN protection once the subscription ends: the cancel article warns your connection will be left unprotected"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The Member Area asks for a reason before you click continue cancellation",
  "tips": [
   "Cancelling in the Member Area only turns off auto-renewal; a refund is a separate request, within 31 days of the first purchase",
   "Renewal payments and trial-based renewals aren't refundable, so cancel before the renewal or trial ends",
   "Store and PayPal billing are cancelled at Apple, Google or PayPal; uninstalling the app doesn't cancel a Google Play subscription",
   "To undo a cancellation, contact live chat or email help@purevpn.com"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.purevpn.com/billing/how-to-cancel-auto-recurring-payments",
   "title": "How to cancel Auto-Recurring payments",
   "publisher": "vendor",
   "quote": "Log in to your Member Area account with your email and password.",
   "supports": "where to sign in to cancel"
  },
  {
   "id": "s2",
   "url": "https://support.purevpn.com/billing/how-to-cancel-auto-recurring-payments",
   "title": "How to cancel Auto-Recurring payments",
   "publisher": "vendor",
   "quote": "You are done with the cancellation, you will not be charged any further.",
   "supports": "the confirmation message and that charges stop"
  },
  {
   "id": "s3",
   "url": "https://support.purevpn.com/billing/how-to-cancel-auto-recurring-payments",
   "title": "How to cancel Auto-Recurring payments",
   "publisher": "vendor",
   "quote": "If you're using a trial account with PureVPN and cannot locate the cancellation button on your members area page, please contact our 24/7 Customer Support team for help.",
   "supports": "the support fallback when the cancel button is missing"
  },
  {
   "id": "s4",
   "url": "https://support.purevpn.com/account/what%E2%80%99s-the-cancellation-process",
   "title": "What's the cancellation process? How do I cancel my account?",
   "publisher": "vendor",
   "quote": "Your account has been cancelled but don't worry, you can resume it whenever it's convenient for you.",
   "supports": "that a cancelled account can be resumed"
  },
  {
   "id": "s5",
   "url": "https://www.purevpn.com/refund-policy.php",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "Auto-recurring can be changed or cancelled anytime before the date of renewal of your subscription",
   "supports": "the notice: cancel before the renewal date"
  },
  {
   "id": "s6",
   "url": "https://www.purevpn.com/refund-policy.php",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "you can claim a refund within 31 days of your initial purchaser.",
   "supports": "the 31-day refund window"
  },
  {
   "id": "s7",
   "url": "https://www.purevpn.com/refund-policy.php",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "Please note that trial-based renewals are non-refundable.",
   "supports": "trial renewals are not refunded"
  },
  {
   "id": "s8",
   "url": "https://www.purevpn.com/refund-policy.php",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "please send an email to help@purevpn.com stating your VPN username and the reason for filing a refund.",
   "supports": "how to request a refund"
  },
  {
   "id": "s9",
   "url": "https://www.purevpn.com/refund-policy.php",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "some payment methods including Coinpayment, Google Play Store and Apple App Store do not support the refund option.",
   "supports": "store payments are not refunded by PureVPN"
  },
  {
   "id": "s10",
   "url": "https://www.purevpn.com/term.php",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Users may cancel their use of the Services at any time via our Live Chat or via support email at enquiry@purevpn.com.",
   "supports": "the live chat and email cancellation channels"
  },
  {
   "id": "s11",
   "url": "https://www.purevpn.com/privacy-policy.php",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "We retain this data until you remain our subscriber and actively use our App and Web App.",
   "supports": "how long data is kept"
  },
  {
   "id": "s12",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support article 118428",
   "publisher": "platform",
   "quote": "Tap Cancel Subscription.",
   "supports": "the Cancel Subscription step in the App Store"
  },
  {
   "id": "s13",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support article 118428",
   "publisher": "platform",
   "quote": "Tap Subscriptions.",
   "supports": "the Subscriptions step in Settings"
  },
  {
   "id": "s14",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support article 118428",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm the subscription is cancelled"
  },
  {
   "id": "s15",
   "url": "https://support.purevpn.com/subscription-faqs/how-to-cancel-recurring-payment-from-google-play-store-and-ios-app-store",
   "title": "How to cancel recurring payment from google play store and iOS app store",
   "publisher": "vendor",
   "quote": "This tutorial will show you how to cancel a recurring subscription so that you are not charged automatically next time.",
   "supports": "that store-billed subscriptions are cancelled through the store"
  },
  {
   "id": "s16",
   "url": "https://support.purevpn.com/billing-faqs/billing-faqs",
   "title": "Billing FAQs – PureVPN",
   "publisher": "vendor",
   "quote": "Since Apple takes care of the refunds for iTunes itself, you can contact them by visiting these links:",
   "supports": "Apple handles refunds for App Store payments"
  },
  {
   "id": "s17",
   "url": "https://support.purevpn.com/billing-faqs/billing-faqs",
   "title": "Billing FAQs – PureVPN",
   "publisher": "vendor",
   "quote": "Since Google takes care of the refunds for Playstore itself, you can contact them by visiting this link:",
   "supports": "Google handles refunds for Play payments"
  },
  {
   "id": "s18",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Google Play Help article 7018481",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "access continues for the time already paid"
  },
  {
   "id": "s19",
   "url": "https://www.purevpn.com/refund-policy.php",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "If you do not wish to continue, be sure to cancel or turn auto-renew off before your trial expires to avoid being charged.",
   "supports": "turn off auto-renew before a trial ends"
  },
  {
   "id": "s20",
   "url": "https://support.purevpn.com/billing/how-to-cancel-auto-recurring-payments",
   "title": "How to cancel Auto-Recurring payments",
   "publisher": "vendor",
   "quote": "Click the drop-down arrow. and click Cancel Subscription.",
   "supports": "the Cancel Subscription button in Subscriptions"
  },
  {
   "id": "s21",
   "url": "https://support.purevpn.com/billing/how-to-cancel-auto-recurring-payments",
   "title": "How to cancel Auto-Recurring payments",
   "publisher": "vendor",
   "quote": "You will be asked for the reason and then click continue cancellation.",
   "supports": "the reason step before the cancellation finishes"
  },
  {
   "id": "s22",
   "url": "https://support.purevpn.com/account/what%E2%80%99s-the-cancellation-process",
   "title": "What's the cancellation process? How do I cancel my account?",
   "publisher": "vendor",
   "quote": "This article will only provide information on disabling your auto-renewal of your PureVPN subscription.",
   "supports": "cancelling in the Member Area turns off auto-renewal"
  },
  {
   "id": "s23",
   "url": "https://www.purevpn.com/refund-policy.php",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "The 31-day refund policy does not apply to renewal payments.",
   "supports": "renewal payments aren't refunded"
  },
  {
   "id": "s24",
   "url": "https://www.purevpn.com/refund-policy.php",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "this refund policy does not apply to accounts issued for special purposes, including fight plan or special accounts.",
   "supports": "special accounts are excluded"
  },
  {
   "id": "s25",
   "url": "https://www.purevpn.com/refund-policy.php",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "PureVPN is committed to process refunds within 24 hours of a valid refund request.",
   "supports": "refund processing time"
  },
  {
   "id": "s26",
   "url": "https://support.purevpn.com/billing-faqs/billing-faqs",
   "title": "Billing FAQs – PureVPN",
   "publisher": "vendor",
   "quote": "Just place a refund request from your Member Area under your current Active subscription",
   "supports": "refund requests from the Member Area"
  },
  {
   "id": "s27",
   "url": "https://support.purevpn.com/subscription-faqs/how-to-cancel-recurring-payment-from-google-play-store-and-ios-app-store",
   "title": "How to cancel recurring payment from google play store and iOS app store",
   "publisher": "vendor",
   "quote": "App Store: Check this Apple support article about subscription cancellation.",
   "supports": "PureVPN points App Store subscribers to Apple"
  },
  {
   "id": "s28",
   "url": "https://support.purevpn.com/subscription-faqs/how-to-cancel-recurring-payment-from-google-play-store-and-ios-app-store",
   "title": "How to cancel recurring payment from google play store and iOS app store",
   "publisher": "vendor",
   "quote": "Play Store: check this Google Play support article about subscription cancellation.",
   "supports": "PureVPN points Google Play subscribers to Google"
  },
  {
   "id": "s29",
   "url": "https://support.purevpn.com/subscription-faqs/how-to-cancel-recurring-payment-from-google-play-store-and-ios-app-store",
   "title": "How to cancel recurring payment from google play store and iOS app store",
   "publisher": "vendor",
   "quote": "To receive a refund, please contact our customer support by emailing us at help@purevpn.com.",
   "supports": "refund contact for store subscribers"
  },
  {
   "id": "s30",
   "url": "https://support.purevpn.com/billing-faqs/billing-faqs",
   "title": "Billing FAQs – PureVPN",
   "publisher": "vendor",
   "quote": "PayPal billing agreements are managed by your own PayPal account.",
   "supports": "PayPal billing agreements are cancelled in PayPal"
  },
  {
   "id": "s31",
   "url": "https://support.purevpn.com/billing-faqs/billing-faqs",
   "title": "Billing FAQs – PureVPN",
   "publisher": "vendor",
   "quote": "Select the payment, and then click Cancel.",
   "supports": "PureVPN's PayPal cancel step"
  },
  {
   "id": "s32",
   "url": "https://www.paypal.com/us/cshelp/article/how-do-i-cancel-a-recurring-payment-subscription-or-automatic-billing-agreement-i-have-with-a-merchant-help240",
   "title": "PayPal Help: cancel an automatic payment with a merchant",
   "publisher": "platform",
   "quote": "On this page, you can cancel the automatic payment and change the backup payment method.",
   "supports": "where PayPal lets you cancel an automatic payment"
  },
  {
   "id": "s33",
   "url": "https://www.paypal.com/us/cshelp/article/how-do-i-cancel-a-recurring-payment-subscription-or-automatic-billing-agreement-i-have-with-a-merchant-help240",
   "title": "PayPal Help: cancel an automatic payment with a merchant",
   "publisher": "platform",
   "quote": "Contact information for your merchant can be found in the automatic payment.",
   "supports": "merchant contact in PayPal"
  },
  {
   "id": "s34",
   "url": "https://support.purevpn.com/billing-faqs/billing-faqs",
   "title": "Billing FAQs – PureVPN",
   "publisher": "vendor",
   "quote": "Can I undo a cancellation request and keep the service active?",
   "supports": "undoing a cancellation"
  },
  {
   "id": "s35",
   "url": "https://support.purevpn.com/billing-faqs/billing-faqs",
   "title": "Billing FAQs – PureVPN",
   "publisher": "vendor",
   "quote": "Contact us via live chat or send an email to help@purevpn.com",
   "supports": "live chat or email to change term or undo a cancellation"
  },
  {
   "id": "s36",
   "url": "https://support.purevpn.com/billing-faqs/billing-faqs",
   "title": "Billing FAQs – PureVPN",
   "publisher": "vendor",
   "quote": "How do I change my subscription term?",
   "supports": "changing the subscription term"
  },
  {
   "id": "s37",
   "url": "https://www.purevpn.com/order",
   "title": "PureVPN order page",
   "publisher": "vendor",
   "quote": "31-day money-back guarantee",
   "supports": "the order page's money-back guarantee"
  },
  {
   "id": "s38",
   "url": "https://www.purevpn.com/order",
   "title": "PureVPN order page",
   "publisher": "vendor",
   "quote": "Your subscription will automatically renew at the end of your chosen plan term at the current renewal rate",
   "supports": "plans auto-renew at the renewal rate"
  },
  {
   "id": "s39",
   "url": "https://www.purevpn.com/order",
   "title": "PureVPN order page",
   "publisher": "vendor",
   "quote": "Billed $12.95 for first Month, then auto-renews at it's standard price.",
   "supports": "the Standard monthly price"
  },
  {
   "id": "s40",
   "url": "https://www.purevpn.com/order",
   "title": "PureVPN order page",
   "publisher": "vendor",
   "quote": "Billed $58.20 for 27 months, then auto-renews at $47.95 annually",
   "supports": "the Standard 2-year price and renewal"
  },
  {
   "id": "s41",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Google Play Help article 7018481",
   "publisher": "platform",
   "quote": "go to subscriptions in Google Play",
   "supports": "where Google Play subscriptions are managed"
  },
  {
   "id": "s42",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Google Play Help article 7018481",
   "publisher": "platform",
   "quote": "your subscription won't cancel",
   "supports": "uninstalling the app doesn't cancel"
  },
  {
   "id": "s43",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support article 118428",
   "publisher": "platform",
   "quote": "In Settings, tap your name.",
   "supports": "the first App Store step"
  },
  {
   "id": "s44",
   "url": "https://www.purevpn.com/privacy-policy.php",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "Your email address will be deleted only after we receive an explicit request from you to do so.",
   "supports": "email kept until you ask for deletion"
  },
  {
   "id": "s45",
   "url": "https://www.purevpn.com/privacy-policy.php",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "To exercise your rights under GDPR, please contact us at support@purevpn.com.",
   "supports": "where to send deletion requests"
  },
  {
   "id": "s46",
   "url": "https://support.purevpn.com/billing/how-to-cancel-auto-recurring-payments",
   "title": "How to cancel Auto-Recurring payments",
   "publisher": "vendor",
   "quote": "If you cancel your subscription, your connection will be left unprotected and vulnerable to security threats.",
   "supports": "the warning shown in the cancel article"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "PureVPN's help pages don't say whether access continues to the end of the paid period after cancelling in the Member Area",
   "Apple's page doesn't say how long an App Store subscription keeps working after cancelling",
   "PureVPN's billing FAQ doesn't say whether cancelling a PayPal billing agreement also cancels the PureVPN subscription, so also cancel in the Member Area",
   "No data export is documented, and pauses or student discounts aren't offered on the pages read"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Steps: added the drop-down arrow, the Cancel Subscription button and the reason step, from PureVPN's two cancel articles; cancelling only turns off auto-renewal",
    "Refund: the 31-day refund covers first purchases only; renewal payments, trial-based renewals and special accounts are excluded; request it in the Member Area or by email",
    "Added a PayPal route: PureVPN's billing FAQ says PayPal billing agreements are managed in your PayPal account",
    "Apple and Google routes now cite PureVPN's page pointing to each store, with the stores' own steps",
    "Added cheaper options from the order page (Standard tier, 1- and 2-year plans) and how to change the term or undo a cancellation",
    "Data: added that PureVPN keeps your email address until you explicitly ask for deletion, and where to send that request"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/purevpn",
 "json": "https://stackcut.io/exits/purevpn.json",
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 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}
