{
 "id": "publer",
 "name": "Publer",
 "category": "marketing_sales",
 "website": "https://publer.com",
 "domains": [
  "publer.com"
 ],
 "summary": "On the web, open Settings, Billing, Cancel or pause subscription, then Cancel Subscription and Confirm Cancellation; the paid plan runs until the period ends. Plans bought in the iOS or Android app are cancelled from the app's Current Plan screen. Gotcha: moving to Free deletes all scheduled posts.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Bought on the web",
   "applies_to": "Professional and Business plans (and trials) paid on the Publer website",
   "who": "The Publer user who holds the subscription, signed in on the web",
   "method": "self_serve",
   "start_url": "https://app.publer.com/#/settings/billing",
   "steps": [
    {
     "do": "Click the profile dropdown menu and go to Settings",
     "expect": null
    },
    {
     "do": "Open Billing and click Cancel or pause subscription",
     "expect": "a choice between Cancel Subscription and Pause Subscription"
    },
    {
     "do": "Choose Cancel Subscription",
     "expect": "optional Leave Feedback and Chat with Support buttons, then the confirmation box"
    },
    {
     "do": "Tick the confirmation box and click Confirm Cancellation",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Auto-renewal stops; you keep the paid plan until the end of the current subscription or trial period, then the account moves to the Free plan",
   "notice": null,
   "refund": "Each web payment can be fully refunded within 14 days. After that you can still get a pro-rated refund for the rest of the subscription, minus any yearly discount. Refunds are manual: email support or use the live chat",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s51",
    "s52"
   ]
  },
  {
   "channel": "apple_app_store",
   "label": "Bought in the iOS app",
   "applies_to": "Subscriptions and free trials bought in the Publer app for iPhone or iPad",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "In the Publer app, tap the profile icon in the top left corner, then Account Settings",
     "expect": null
    },
    {
     "do": "Choose Current Plan, then tap Manage Subscription",
     "expect": "your subscription"
    },
    {
     "do": "Tap the subscription, then Cancel Subscription (or Cancel Free Trial), tick the box and tap Confirm",
     "expect": null
    },
    {
     "do": "Or, outside the app: open Settings, tap your name, then Subscriptions, the Publer subscription and Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "If there is no Cancel button or you see an expiration message in red text, the subscription is already cancelled",
   "effective": "You keep the paid plan until the end of the current subscription or trial period",
   "notice": null,
   "refund": "Refunds for Apple purchases are processed by Apple, and Apple may or may not approve a request depending on the reason",
   "fees": null,
   "source_ids": [
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s4",
    "s16",
    "s17",
    "s30",
    "s31"
   ]
  },
  {
   "channel": "google_play",
   "label": "Bought in the Android app",
   "applies_to": "Subscriptions and free trials bought in the Publer app for Android",
   "who": "The Google account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "In the Publer app, tap the profile icon in the top left corner, then Account Settings",
     "expect": null
    },
    {
     "do": "Choose Current Plan, then tap Manage Subscription",
     "expect": "your subscription, with Cancel Subscription or Cancel Free Trial"
    },
    {
     "do": "Choose Cancel Subscription (or Cancel Free Trial). If a pause option appears, tap No thanks to continue",
     "expect": "a list of reasons for cancelling"
    },
    {
     "do": "Select a reason and confirm by tapping Cancel subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time you've already paid",
   "notice": null,
   "refund": "For Google Play purchases Publer can only issue full refunds within 14 days of payment, on request by email or live chat; after that, no refunds",
   "fees": null,
   "source_ids": [
    "s11",
    "s12",
    "s13",
    "s18",
    "s19",
    "s20",
    "s21",
    "s22",
    "s23",
    "s10"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Delete the account",
   "applies_to": "Any Publer account; deleting it also cancels active paid subscriptions",
   "who": "The account holder, signed in",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Click the profile dropdown menu and go to Settings",
     "expect": null
    },
    {
     "do": "In the Account menu, scroll to the bottom of the page and click Delete account",
     "expect": "a confirmation box"
    },
    {
     "do": "Tick the box and click Confirm Deletion",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Active paid subscriptions are cancelled as part of the deletion. There is a 7-day grace period: logging back in within 7 days restores the account and its data",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s1",
    "s24",
    "s25",
    "s26",
    "s27",
    "s28"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Pause instead of cancelling, for 1, 2 or 3 months (Settings, Billing, Cancel or pause subscription, Pause Subscription). No charges apply while paused and your posts and data are kept; it resumes automatically, with a reminder 7 days before. Android app subscriptions can be paused, Apple ones can't",
   "evidence": "documented",
   "source_ids": [
    "s32",
    "s33",
    "s34",
    "s35",
    "s36",
    "s37"
   ]
  },
  {
   "type": "downgrade",
   "what": "Choose a lower plan, fewer social accounts and members (the minus (-) option) or a different billing frequency with Upgrade Plan. The pro-rated difference is credited, either off your next payment or as free days, depending on how you pay; in the mobile apps the downgrade applies at the next renewal date. Going from Business to Professional loses recycling and recurring posts",
   "evidence": "documented",
   "source_ids": [
    "s38",
    "s39",
    "s40",
    "s50",
    "s41",
    "s47",
    "s53",
    "s54"
   ]
  },
  {
   "type": "free_plan",
   "what": "Publer Free is free forever, but moving to it from a paid plan deletes all scheduled posts",
   "evidence": "documented",
   "source_ids": [
    "s42",
    "s6",
    "s47"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Charities and non-profit organizations get a 50% discount: send Publer a 501(c)(3) or equivalent government-issued proof by email or live chat",
   "evidence": "documented",
   "source_ids": [
    "s43",
    "s44"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current subscription or trial period",
  "data_kept": "After cancelling you have 24 hours to resubscribe without losing any data. Once the paid plan ends and the account moves to Free, all scheduled posts are lost. A deleted account can be restored by logging back in within 7 days",
  "you_lose": [
   "All scheduled posts, once the account drops to the Free plan",
   "Connected social accounts, posts, drafts, settings and analytics, if you delete the account (posts already published on your social networks stay)",
   "Paid-plan features beyond Publer Free"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "On the web, Cancel or pause subscription offers a pause, and optional Leave Feedback and Chat with Support buttons appear before you confirm; in the Android app a pause option may appear (tap No thanks) and you pick a reason before confirming",
  "tips": [
   "Cancelling stops auto-renewal; the paid plan runs until the end of the period",
   "Scheduled posts are deleted when the account moves to the Free plan",
   "Changed your mind? Resubscribe within 24 hours of cancelling to keep all data; the overlapping period is refunded",
   "Deleting the account cancels active paid subscriptions and can be undone by logging back in within 7 days",
   "Subscriptions bought through Apple can't be paused, and their refunds are handled by Apple",
   "Web payments: ask for a full refund within 14 days by email or live chat; refunds are issued manually",
   "Uninstalling the Android app doesn't cancel a Google Play subscription"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/",
   "title": "How to cancel my subscription",
   "publisher": "vendor",
   "quote": "Click on the profile dropdown menu and go to Settings.",
   "supports": "where the web flow starts"
  },
  {
   "id": "s2",
   "url": "https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/",
   "title": "How to cancel my subscription",
   "publisher": "vendor",
   "quote": "Navigate to Billing and click Cancel or pause subscription.",
   "supports": "the Billing step"
  },
  {
   "id": "s3",
   "url": "https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/",
   "title": "How to cancel my subscription",
   "publisher": "vendor",
   "quote": "To confirm the cancellation, check the confirmation box and click Confirm Cancellation.",
   "supports": "the final confirm step"
  },
  {
   "id": "s4",
   "url": "https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/",
   "title": "How to cancel my subscription",
   "publisher": "vendor",
   "quote": "You can continue using your paid plan until the end of your current subscription or trial period",
   "supports": "when access ends"
  },
  {
   "id": "s5",
   "url": "https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/",
   "title": "How to cancel my subscription",
   "publisher": "vendor",
   "quote": "Canceling your subscription stops it from renewing automatically.",
   "supports": "cancelling stops renewal"
  },
  {
   "id": "s6",
   "url": "https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/",
   "title": "How to cancel my subscription",
   "publisher": "vendor",
   "quote": "Once your paid subscription ends and your account is downgraded to the FREE plan, all your scheduled posts will be lost.",
   "supports": "scheduled posts are lost on the Free plan"
  },
  {
   "id": "s7",
   "url": "https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/",
   "title": "How to cancel my subscription",
   "publisher": "vendor",
   "quote": "Choose Cancel Subscription.",
   "supports": "the Cancel Subscription choice"
  },
  {
   "id": "s8",
   "url": "https://publer.com/help/en/article/what-is-the-refund-policy-lflgew/",
   "title": "What is the refund policy?",
   "publisher": "vendor",
   "quote": "For each payment that you make on the web, you have 14 days to request a full refund.",
   "supports": "the 14-day full refund"
  },
  {
   "id": "s9",
   "url": "https://publer.com/help/en/article/what-is-the-refund-policy-lflgew/",
   "title": "What is the refund policy?",
   "publisher": "vendor",
   "quote": "you're still eligible for a refund for the remaining of the subscription, but a pro-rated refund and the discount for paying yearly (where applicable) will be waived.",
   "supports": "refunds after 14 days"
  },
  {
   "id": "s10",
   "url": "https://publer.com/help/en/article/what-is-the-refund-policy-lflgew/",
   "title": "What is the refund policy?",
   "publisher": "vendor",
   "quote": "Refunds are issued manually so you will have to email us at",
   "supports": "how to ask for a refund"
  },
  {
   "id": "s11",
   "url": "https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/",
   "title": "How to cancel my subscription",
   "publisher": "vendor",
   "quote": "Tap the profile icon in the top left corner of the screen.",
   "supports": "where the mobile flow starts"
  },
  {
   "id": "s12",
   "url": "https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/",
   "title": "How to cancel my subscription",
   "publisher": "vendor",
   "quote": "Choose Current Plan from the options.",
   "supports": "the Current Plan step"
  },
  {
   "id": "s13",
   "url": "https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/",
   "title": "How to cancel my subscription",
   "publisher": "vendor",
   "quote": "Tap Manage Subscription.",
   "supports": "the Manage Subscription step"
  },
  {
   "id": "s14",
   "url": "https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/",
   "title": "How to cancel my subscription",
   "publisher": "vendor",
   "quote": "Select your subscription and tap Cancel Subscription or Cancel Free Trial.",
   "supports": "the iOS cancel step"
  },
  {
   "id": "s15",
   "url": "https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/",
   "title": "How to cancel my subscription",
   "publisher": "vendor",
   "quote": "Confirm the cancellation by checking the box and tapping Confirm.",
   "supports": "the iOS confirm step"
  },
  {
   "id": "s16",
   "url": "https://publer.com/help/en/article/what-is-the-refund-policy-lflgew/",
   "title": "What is the refund policy?",
   "publisher": "vendor",
   "quote": "If you have made a purchase through Apple Pay, refunds are processed through Apple.",
   "supports": "Apple handles refunds for App Store purchases"
  },
  {
   "id": "s17",
   "url": "https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/",
   "title": "How to cancel my subscription",
   "publisher": "vendor",
   "quote": "your request may or may not be approved by Apple, depending on the reason",
   "supports": "Apple decides on refunds"
  },
  {
   "id": "s18",
   "url": "https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/",
   "title": "How to cancel my subscription",
   "publisher": "vendor",
   "quote": "Your subscription will be displayed there. Choose Cancel Subscription or Cancel Free Trial.",
   "supports": "the Android cancel step"
  },
  {
   "id": "s19",
   "url": "https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/",
   "title": "How to cancel my subscription",
   "publisher": "vendor",
   "quote": "Select a reason for canceling and confirm by tapping Cancel subscription.",
   "supports": "the Android reason and confirm step"
  },
  {
   "id": "s20",
   "url": "https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/",
   "title": "How to cancel my subscription",
   "publisher": "vendor",
   "quote": "No thanks",
   "supports": "skipping the pause option on Android"
  },
  {
   "id": "s21",
   "url": "https://publer.com/help/en/article/what-is-the-refund-policy-lflgew/",
   "title": "What is the refund policy?",
   "publisher": "vendor",
   "quote": "For subscriptions purchased via Google Pay, we can only issue full refunds within 14 days of payment.",
   "supports": "the Google Play refund window"
  },
  {
   "id": "s22",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "access after a Google Play cancellation"
  },
  {
   "id": "s23",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "Important: When you uninstall an app, your subscription won't cancel.",
   "supports": "uninstalling doesn't cancel"
  },
  {
   "id": "s24",
   "url": "https://publer.com/help/en/article/how-to-delete-publer-1m2v82z/",
   "title": "How to delete Publer",
   "publisher": "vendor",
   "quote": "In the Account menu, scroll to the bottom of the page where you'll find the Delete account button",
   "supports": "where to delete the account"
  },
  {
   "id": "s25",
   "url": "https://publer.com/help/en/article/how-to-delete-publer-1m2v82z/",
   "title": "How to delete Publer",
   "publisher": "vendor",
   "quote": "Once you click on Delete account, you'll need to confirm the account deletion by checking the box and clicking the Confirm Deletion button",
   "supports": "the deletion confirm step"
  },
  {
   "id": "s26",
   "url": "https://publer.com/help/en/article/how-to-delete-publer-1m2v82z/",
   "title": "How to delete Publer",
   "publisher": "vendor",
   "quote": "Any active paid subscriptions will be automatically canceled as part of the account deletion process.",
   "supports": "deletion cancels paid subscriptions"
  },
  {
   "id": "s27",
   "url": "https://publer.com/help/en/article/how-to-delete-publer-1m2v82z/",
   "title": "How to delete Publer",
   "publisher": "vendor",
   "quote": "easily undo the deletion by logging back into Publer within 7 days",
   "supports": "the 7-day undo window"
  },
  {
   "id": "s28",
   "url": "https://publer.com/help/en/article/how-to-delete-publer-1m2v82z/",
   "title": "How to delete Publer",
   "publisher": "vendor",
   "quote": "all your data from Publer, including connected social accounts, posts, drafts, settings, analytics, and other information.",
   "supports": "what deletion removes"
  },
  {
   "id": "s29",
   "url": "https://publer.com/help/en/article/how-to-delete-publer-1m2v82z/",
   "title": "How to delete Publer",
   "publisher": "vendor",
   "quote": "Any posts you have successfully published to your social media accounts through Publer will remain intact.",
   "supports": "published posts stay on social networks"
  },
  {
   "id": "s30",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple cancel steps"
  },
  {
   "id": "s31",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s32",
   "url": "https://publer.com/help/en/article/how-to-pause-my-publer-subscription-1la5h9j/",
   "title": "How to pause my Publer subscription",
   "publisher": "vendor",
   "quote": "You can choose between 1, 2, or 3 months.",
   "supports": "pause lengths"
  },
  {
   "id": "s33",
   "url": "https://publer.com/help/en/article/how-to-pause-my-publer-subscription-1la5h9j/",
   "title": "How to pause my Publer subscription",
   "publisher": "vendor",
   "quote": "No charges will apply during the duration of the Paused subscription",
   "supports": "no charges while paused"
  },
  {
   "id": "s34",
   "url": "https://publer.com/help/en/article/how-to-pause-my-publer-subscription-1la5h9j/",
   "title": "How to pause my Publer subscription",
   "publisher": "vendor",
   "quote": "Keep all posts and data saved, so you can access them again when you Resume",
   "supports": "data is kept while paused"
  },
  {
   "id": "s35",
   "url": "https://publer.com/help/en/article/how-to-pause-my-publer-subscription-1la5h9j/",
   "title": "How to pause my Publer subscription",
   "publisher": "vendor",
   "quote": "You can only pause mobile Android subscriptions, not Apple subscriptions",
   "supports": "which mobile subscriptions can pause"
  },
  {
   "id": "s36",
   "url": "https://publer.com/help/en/article/how-to-pause-my-publer-subscription-1la5h9j/",
   "title": "How to pause my Publer subscription",
   "publisher": "vendor",
   "quote": "a reminder 7 days before your subscription restarts",
   "supports": "the restart reminder"
  },
  {
   "id": "s37",
   "url": "https://publer.com/help/en/article/how-to-pause-my-publer-subscription-1la5h9j/",
   "title": "How to pause my Publer subscription",
   "publisher": "vendor",
   "quote": "Choose Pause Subscription",
   "supports": "the pause option"
  },
  {
   "id": "s38",
   "url": "https://publer.com/help/en/article/can-i-downgrade-or-upgrade-my-subscriptiontrial-at-anytime-1wclnn2/",
   "title": "Can I downgrade or upgrade my subscription/trial at anytime?",
   "publisher": "vendor",
   "quote": "Upgrade Plan",
   "supports": "where plan changes are made"
  },
  {
   "id": "s39",
   "url": "https://publer.com/help/en/article/can-i-downgrade-or-upgrade-my-subscriptiontrial-at-anytime-1wclnn2/",
   "title": "Can I downgrade or upgrade my subscription/trial at anytime?",
   "publisher": "vendor",
   "quote": "minus (-)",
   "supports": "reducing accounts or members"
  },
  {
   "id": "s40",
   "url": "https://publer.com/help/en/article/can-i-downgrade-or-upgrade-my-subscriptiontrial-at-anytime-1wclnn2/",
   "title": "Can I downgrade or upgrade my subscription/trial at anytime?",
   "publisher": "vendor",
   "quote": "the pro-rated difference will be subtracted from your next payment",
   "supports": "the downgrade credit"
  },
  {
   "id": "s41",
   "url": "https://publer.com/help/en/article/can-i-downgrade-or-upgrade-my-subscriptiontrial-at-anytime-1wclnn2/",
   "title": "Can I downgrade or upgrade my subscription/trial at anytime?",
   "publisher": "vendor",
   "quote": "your current subscription will remain active until the next renewal date. On that renewal date, your subscription will be downgraded.",
   "supports": "mobile downgrades apply at renewal"
  },
  {
   "id": "s42",
   "url": "https://publer.com/pricing",
   "title": "Plans and Pricing",
   "publisher": "vendor",
   "quote": "Free forever",
   "supports": "the Free plan"
  },
  {
   "id": "s43",
   "url": "https://publer.com/help/en/article/what-is-the-discount-for-charities-and-non-profit-organizations-w9v6wt/",
   "title": "What is the discount for charities and non-profit organizations?",
   "publisher": "vendor",
   "quote": "50% discount",
   "supports": "the nonprofit discount"
  },
  {
   "id": "s44",
   "url": "https://publer.com/help/en/article/what-is-the-discount-for-charities-and-non-profit-organizations-w9v6wt/",
   "title": "What is the discount for charities and non-profit organizations?",
   "publisher": "vendor",
   "quote": "supporting government-issued documents, such as a copy of your 501(c)(3), or the equivalent of that, that prove that you are a charity or a non-profit organization.",
   "supports": "how to qualify for the discount"
  },
  {
   "id": "s45",
   "url": "https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/",
   "title": "How to cancel my subscription",
   "publisher": "vendor",
   "quote": "After canceling, you have 24 hours to resubscribe without losing any data.",
   "supports": "the 24-hour resubscribe window"
  },
  {
   "id": "s46",
   "url": "https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/",
   "title": "How to cancel my subscription",
   "publisher": "vendor",
   "quote": "When you resubscribe, you'll be charged the full amount, but we will make sure you're refunded for the overlapping period.",
   "supports": "refund of the overlap when resubscribing"
  },
  {
   "id": "s47",
   "url": "https://publer.com/help/en/article/can-i-downgrade-or-upgrade-my-subscriptiontrial-at-anytime-1wclnn2/",
   "title": "Can I downgrade or upgrade my subscription/trial at anytime?",
   "publisher": "vendor",
   "quote": "Downgrading from a paid plan to a FREE plan will result in the loss of all scheduled posts",
   "supports": "downgrading to Free deletes scheduled posts"
  },
  {
   "id": "s48",
   "url": "https://publer.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Paid service fees may be fully or partially refundable in specific scenarios and it is we who determine which Customer is eligible.",
   "supports": "Publer decides refund eligibility"
  },
  {
   "id": "s49",
   "url": "https://publer.com/pricing",
   "title": "Plans and Pricing",
   "publisher": "vendor",
   "quote": "14 days money back guarantee",
   "supports": "the money back guarantee"
  },
  {
   "id": "s50",
   "url": "https://publer.com/help/en/article/can-i-downgrade-or-upgrade-my-subscriptiontrial-at-anytime-1wclnn2/",
   "title": "Can I downgrade or upgrade my subscription/trial at anytime?",
   "publisher": "vendor",
   "quote": "the pro-rated difference will be converted into free days and the next renewal date will be updated accordingly",
   "supports": "the downgrade credit as free days"
  },
  {
   "id": "s51",
   "url": "https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/",
   "title": "How to cancel my subscription",
   "publisher": "vendor",
   "quote": "Before canceling, you can optionally share your feedback about your experience with Publer by clicking Leave Feedback.",
   "supports": "the optional feedback step"
  },
  {
   "id": "s52",
   "url": "https://publer.com/help/en/article/how-to-cancel-my-subscription-w1gd5i/",
   "title": "How to cancel my subscription",
   "publisher": "vendor",
   "quote": "If you're unsure about canceling or need help with your subscription, you can also click Chat with Support.",
   "supports": "the optional support chat"
  },
  {
   "id": "s53",
   "url": "https://publer.com/help/en/article/can-i-downgrade-or-upgrade-my-subscriptiontrial-at-anytime-1wclnn2/",
   "title": "Can I downgrade or upgrade my subscription/trial at anytime?",
   "publisher": "vendor",
   "quote": "downgrading from a Business plan to a Professional plan will cause you to lose recycling and recurring posts",
   "supports": "what a Business to Professional downgrade loses"
  },
  {
   "id": "s54",
   "url": "https://publer.com/help/en/article/can-i-downgrade-or-upgrade-my-subscriptiontrial-at-anytime-1wclnn2/",
   "title": "Can I downgrade or upgrade my subscription/trial at anytime?",
   "publisher": "vendor",
   "quote": "changing the billing frequency",
   "supports": "changing billing frequency"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Publer's help center doesn't describe exporting posts or analytics before cancelling",
   "How long Publer keeps data for an account on the Free plan, or after the 7-day deletion grace period, isn't stated on its help pages",
   "Who in a shared workspace can cancel isn't stated; the help pages describe the flow for the subscriber's own account",
   "Whether deleting the Publer account also stops a subscription billed by Apple isn't stated; cancel it in Apple's Subscriptions settings first"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-06",
   "result": "fixed",
   "notes": [
    "Re-checked every route against Publer's cancel, refund, pause, downgrade and delete-account articles and Apple's and Google's cancel pages: the menus, buttons, timing, the 14-day refund rules and the 7-day deletion undo are confirmed",
    "Web route: added the optional Leave Feedback and Chat with Support buttons shown before the final confirm",
    "Google Play refunds: added that Publer handles them on request by email or live chat; Apple refunds: removed an unsupported detail on where to request them",
    "Downgrade: added the billing-frequency option and that going from Business to Professional loses recycling and recurring posts",
    "Added a caution that the help pages don't say whether deleting the account stops an Apple-billed subscription"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/publer",
 "json": "https://stackcut.io/exits/publer.json",
 "evidence": {
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  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "publer--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "publer--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "publer--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "publer--direct-web--r4",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}