{
 "id": "productboard",
 "name": "Productboard",
 "category": "productivity",
 "website": "https://www.productboard.com",
 "domains": [
  "productboard.com"
 ],
 "summary": "Notify Productboard by chat or support@productboard.com: monthly plans cancel any time before the renewal date; annual and multi-year plans need notice 30+ days before the term ends or renew without exception. Admins can also downgrade on the in-app Billing page. Data is deleted 60 days after termination.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Monthly plan: cancel through support",
   "applies_to": "Monthly Productboard subscriptions",
   "who": "The workspace's designated admin contact",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Before the monthly renewal date, send Productboard a message in chat or email support@productboard.com asking to cancel the subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": "Cancel any time before the monthly renewal date",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Downgrade on the Billing page",
   "applies_to": "Self-serve monthly or annual plans that you want to move to a lower plan",
   "who": "A workspace Admin (the role that manages subscription and billing information)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in as an Admin, open the in-app Billing page, and downgrade your plan",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Monthly plans: at the start of the next billing cycle. Annual plans: at the renewal date",
   "notice": null,
   "refund": "No refund for the days remaining in the current billing cycle",
   "fees": null,
   "source_ids": [
    "s5",
    "s6",
    "s7",
    "s8",
    "s9"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Annual or multi-year subscriptions, including contracted accounts under the Master Subscription Agreement",
   "who": "The customer's designated admin contact",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "At least 30 days before the subscription ends, notify Productboard in writing that you won't renew (chat or support@productboard.com; contract billing questions go to billing@productboard.com)",
     "expect": null
    },
    {
     "do": "For a contracted account, also follow the MSA notice clause: send written notice addressed to Productboard, Inc., Attn: Legal Department, 333 Bush Street, 20th Floor, San Francisco, CA 94104, with a copy to legal@productboard.com",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription ends at the end of the current term",
   "notice": "At least 30 days before the end of the subscription term; with less than 30 days' notice the subscription renews without exception",
   "refund": "Fees paid are non-refundable, except as the MSA expressly provides",
   "fees": "Payment obligations are non-cancellable under the MSA",
   "source_ids": [
    "s2",
    "s4",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s17"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Free plan: 500 feedback notes, 25 Contributors, 1 Teamspace & 1 Product Portal, and 50 Spark AI credits a month shared across the workspace",
   "evidence": "documented",
   "source_ids": [
    "s18",
    "s19",
    "s20",
    "s21"
   ]
  },
  {
   "type": "downgrade",
   "what": "Downgrade to a cheaper plan from the in-app Billing page at any time; monthly plans change at the next billing cycle, annual plans at renewal",
   "evidence": "documented",
   "source_ids": [
    "s5",
    "s6",
    "s7"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Remove maker seats (removing a user doesn't remove the seat): on monthly plans the change applies when a new billing cycle starts, on annual plans at the renewal date, with no refund for the remaining days",
   "evidence": "documented",
   "source_ids": [
    "s22",
    "s23",
    "s47"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Yearly billing is discounted (the pricing page says Save 21%; for example Plus is $19 per maker/month billed annually versus $25 billed monthly); you can move from monthly to yearly on the Billing page",
   "evidence": "documented",
   "source_ids": [
    "s24",
    "s25",
    "s26",
    "s27",
    "s5"
   ]
  }
 ],
 "export": [
  {
   "data": "All feedback (notes), optionally with linked features",
   "how": "While signed in, paste https://[your_workspace].productboard.com/api/notes/export into your browser with your workspace name, press enter, then open the email that arrives in a few minutes and click Download",
   "format": "CSV",
   "limits": "The text of feedback created through Zendesk, Slack and Intercom isn't included",
   "source_ids": [
    "s28",
    "s29",
    "s30",
    "s31"
   ]
  },
  {
   "data": "The rest of the workspace: products, components, features and subfeatures, companies and users, and roadmap images",
   "how": "There is no efficient full-workspace export: collect data piece by piece with the CSV endpoints, the export button on each board, and the public API",
   "format": "CSV; roadmap images as PNG",
   "limits": "Audit log exports need a workspace admin on the Enterprise plan. It is the customer's responsibility to export data before it is deleted 60 days after termination",
   "source_ids": [
    "s32",
    "s33",
    "s34",
    "s35",
    "s36",
    "s37",
    "s38",
    "s39"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Monthly: the renewal date (a downgrade applies at the start of the next billing cycle). Annual or multi-year: the end of the subscription term",
  "data_kept": "Data stays on Productboard for up to 60 days after termination, then is deleted automatically. Under the MSA, customers can export Customer Property for up to 60 days after termination, and Productboard deletes it within 90 days",
  "you_lose": [
   "Paid-plan features and maker seats beyond the Free plan",
   "All workspace data once the 60-day period after termination has passed"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Annual and multi-year plans: give notice at least 30 days before the term ends, or the plan renews without exception",
   "Cancelling is done by notifying Productboard (chat or support@productboard.com); the in-app Billing page handles downgrades",
   "Only Admins can manage subscription and billing information or delete the workspace",
   "Spark (AI) can't be cancelled on its own: it's part of every plan",
   "Downgrades and seat removals don't refund the rest of the current billing cycle",
   "Export feedback and features before termination: there's no one-click full export, and data is deleted after 60 days",
   "A trial isn't charged automatically: when it ends, access is locked (data is kept unless you ask otherwise) until you upgrade or convert to the free plan"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts",
   "title": "Pricing and billing for subscription based accounts",
   "publisher": "vendor",
   "quote": "Customers on a monthly subscription can cancel their subscription anytime prior to the monthly renewal date.",
   "supports": "monthly plans cancel before the renewal date"
  },
  {
   "id": "s2",
   "url": "https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts",
   "title": "Pricing and billing for subscription based accounts",
   "publisher": "vendor",
   "quote": "It is the customer's responsibility to notify us and designate the correct admin contact.",
   "supports": "the customer must notify Productboard"
  },
  {
   "id": "s3",
   "url": "https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts",
   "title": "Pricing and billing for subscription based accounts",
   "publisher": "vendor",
   "quote": "We kindly ask you to notify us as soon as possible.",
   "supports": "cancelling is done by notifying Productboard"
  },
  {
   "id": "s4",
   "url": "https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts",
   "title": "Pricing and billing for subscription based accounts",
   "publisher": "vendor",
   "quote": "Send us a message via our chat or email us at support@productboard.com.",
   "supports": "how to contact billing support"
  },
  {
   "id": "s5",
   "url": "https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts",
   "title": "Pricing and billing for subscription based accounts",
   "publisher": "vendor",
   "quote": "You can upgrade or downgrade your plan anytime from the in-app Billing page, and move from monthly to yearly billing for a discounted rate.",
   "supports": "downgrading on the in-app Billing page"
  },
  {
   "id": "s6",
   "url": "https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts",
   "title": "Pricing and billing for subscription based accounts",
   "publisher": "vendor",
   "quote": "If you downgrade your plan, the change will take effect at the start of your next billing cycle",
   "supports": "when a monthly downgrade takes effect"
  },
  {
   "id": "s7",
   "url": "https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts",
   "title": "Pricing and billing for subscription based accounts",
   "publisher": "vendor",
   "quote": "If you're on an annual plan but want to downgrade your subscription, you can do so in-app at any time, though the change won't take effect until your renewal date",
   "supports": "when an annual downgrade takes effect"
  },
  {
   "id": "s8",
   "url": "https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts",
   "title": "Pricing and billing for subscription based accounts",
   "publisher": "vendor",
   "quote": "and you will not receive a refund for the days remaining in your current billing cycle.",
   "supports": "no refund for the rest of the cycle"
  },
  {
   "id": "s9",
   "url": "https://support.productboard.com/hc/en-us/articles/360056316294-Member-role-definitions",
   "title": "Member role definitions",
   "publisher": "vendor",
   "quote": "Manage subscription and billing information",
   "supports": "the Admin-only permission row for billing"
  },
  {
   "id": "s10",
   "url": "https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts",
   "title": "Pricing and billing for subscription based accounts",
   "publisher": "vendor",
   "quote": "Customers on an annual or multi-year subscription must notify Productboard of their intention not to renew 30+ days prior to the end of their subscription.",
   "supports": "the 30-day notice for annual plans"
  },
  {
   "id": "s11",
   "url": "https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts",
   "title": "Pricing and billing for subscription based accounts",
   "publisher": "vendor",
   "quote": "If you give less than 30 days' notice, your subscription will renew without exception.",
   "supports": "late notice means renewal"
  },
  {
   "id": "s12",
   "url": "https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts",
   "title": "Pricing and billing for subscription based accounts",
   "publisher": "vendor",
   "quote": "Customers on contracted accounts with billing and pricing queries related to a contract should refer to the Master Subscription Agreement or contact our finance team by emailing billing@productboard.com.",
   "supports": "contract accounts"
  },
  {
   "id": "s13",
   "url": "https://www.productboard.com/msa/",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "At the expiration of each Subscription Term, the Subscription Term for all purchased Subscription Services will automatically renew for the same period",
   "supports": "automatic renewal"
  },
  {
   "id": "s14",
   "url": "https://www.productboard.com/msa/",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "elects to not renew by notifying the other Party in writing at least 30 days before such renewal",
   "supports": "written notice of non-renewal, 30 days"
  },
  {
   "id": "s15",
   "url": "https://www.productboard.com/msa/",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "Notices to Productboard shall be addressed to: Productboard, Inc., Attn: Legal Department, 333 Bush Street, 20th Floor, San Francisco, CA 94104, with a copy to legal@productboard.com.",
   "supports": "where contract notices go (postal address plus an email copy)"
  },
  {
   "id": "s16",
   "url": "https://www.productboard.com/msa/",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "with a copy to legal@productboard.com",
   "supports": "the notice email copy"
  },
  {
   "id": "s17",
   "url": "https://www.productboard.com/msa/",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "Payment obligations are non-cancellable and Fees paid are non-refundable, except as otherwise expressly set forth in this Agreement.",
   "supports": "no refunds; payment obligations stand"
  },
  {
   "id": "s18",
   "url": "https://www.productboard.com/pricing/",
   "title": "Productboard pricing",
   "publisher": "vendor",
   "quote": "500 feedback notes",
   "supports": "Free plan feedback limit"
  },
  {
   "id": "s19",
   "url": "https://www.productboard.com/pricing/",
   "title": "Productboard pricing",
   "publisher": "vendor",
   "quote": "25 Contributors",
   "supports": "Free plan contributors"
  },
  {
   "id": "s20",
   "url": "https://www.productboard.com/pricing/",
   "title": "Productboard pricing",
   "publisher": "vendor",
   "quote": "1 Teamspace & 1 Product Portal",
   "supports": "Free plan teamspace and portal"
  },
  {
   "id": "s21",
   "url": "https://support.productboard.com/hc/en-us/articles/48438638045459-Spark-pricing-and-billing-FAQ",
   "title": "Spark pricing and billing FAQ",
   "publisher": "vendor",
   "quote": "The Free plan includes 50 AI credits per month, shared across your whole workspace.",
   "supports": "Free plan AI credits"
  },
  {
   "id": "s22",
   "url": "https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts",
   "title": "Pricing and billing for subscription based accounts",
   "publisher": "vendor",
   "quote": "If you remove seats, the change will not take effect until you start a new billing cycle, and you will not receive a refund",
   "supports": "removing seats on a monthly plan"
  },
  {
   "id": "s23",
   "url": "https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts",
   "title": "Pricing and billing for subscription based accounts",
   "publisher": "vendor",
   "quote": "If you remove seats, the change will not take effect until your renewal date, and you will not receive a refund for the days remaining in your current billing cycle.",
   "supports": "removing seats on an annual plan"
  },
  {
   "id": "s24",
   "url": "https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts",
   "title": "Pricing and billing for subscription based accounts",
   "publisher": "vendor",
   "quote": "Our yearly subscription offers high value with a discounted price for your yearly commitment.",
   "supports": "yearly billing is discounted"
  },
  {
   "id": "s25",
   "url": "https://www.productboard.com/pricing/",
   "title": "Productboard pricing",
   "publisher": "vendor",
   "quote": "Save 21%",
   "supports": "the annual saving"
  },
  {
   "id": "s26",
   "url": "https://www.productboard.com/pricing/",
   "title": "Productboard pricing",
   "publisher": "vendor",
   "quote": "$19 maker/month billed annually",
   "supports": "Plus annual price"
  },
  {
   "id": "s27",
   "url": "https://www.productboard.com/pricing/",
   "title": "Productboard pricing",
   "publisher": "vendor",
   "quote": "$25 maker/month, billed monthly",
   "supports": "Plus monthly price"
  },
  {
   "id": "s28",
   "url": "https://support.productboard.com/hc/en-us/articles/360056354854-Exporting-your-feedback-into-a-CSV",
   "title": "Exporting your feedback into a CSV",
   "publisher": "vendor",
   "quote": "https://[your_workspace].productboard.com/api/notes/export",
   "supports": "the feedback export URL"
  },
  {
   "id": "s29",
   "url": "https://support.productboard.com/hc/en-us/articles/360056354854-Exporting-your-feedback-into-a-CSV",
   "title": "Exporting your feedback into a CSV",
   "publisher": "vendor",
   "quote": "Press enter, then wait. You will receive an email with the csv export in a few minutes",
   "supports": "the export arrives by email"
  },
  {
   "id": "s30",
   "url": "https://support.productboard.com/hc/en-us/articles/360056354854-Exporting-your-feedback-into-a-CSV",
   "title": "Exporting your feedback into a CSV",
   "publisher": "vendor",
   "quote": "Click Download on the new page to download a CSV",
   "supports": "downloading the CSV"
  },
  {
   "id": "s31",
   "url": "https://support.productboard.com/hc/en-us/articles/360056354854-Exporting-your-feedback-into-a-CSV",
   "title": "Exporting your feedback into a CSV",
   "publisher": "vendor",
   "quote": "The content of the feedback is not included for feedback that is created via third-party applications such as Zendesk, Slack, and Intercom.",
   "supports": "what the feedback export leaves out"
  },
  {
   "id": "s32",
   "url": "https://support.productboard.com/hc/en-us/articles/50259427184531-Export-guide",
   "title": "Export guide",
   "publisher": "vendor",
   "quote": "Instead, you'll have to use the various export methods outlined in this article (potentially alongside the public API) to collect the data you need piece by piece.",
   "supports": "no one-click full-workspace export"
  },
  {
   "id": "s33",
   "url": "https://support.productboard.com/hc/en-us/articles/50259427184531-Export-guide",
   "title": "Export guide",
   "publisher": "vendor",
   "quote": "Main product entities (products, components, features, and subfeatures)",
   "supports": "features can be exported"
  },
  {
   "id": "s34",
   "url": "https://support.productboard.com/hc/en-us/articles/50259427184531-Export-guide",
   "title": "Export guide",
   "publisher": "vendor",
   "quote": "Roadmap images (PNGs of timelines and columns boards)",
   "supports": "roadmap image export"
  },
  {
   "id": "s35",
   "url": "https://support.productboard.com/hc/en-us/articles/50259427184531-Export-guide",
   "title": "Export guide",
   "publisher": "vendor",
   "quote": "Click a button on a board to export the visible data",
   "supports": "board export button"
  },
  {
   "id": "s36",
   "url": "https://support.productboard.com/hc/en-us/articles/50259427184531-Export-guide",
   "title": "Export guide",
   "publisher": "vendor",
   "quote": "Robust collection of API endpoints you can use to design your own export tools",
   "supports": "API export"
  },
  {
   "id": "s37",
   "url": "https://support.productboard.com/hc/en-us/articles/50259427184531-Export-guide",
   "title": "Export guide",
   "publisher": "vendor",
   "quote": "To export an audit log, you must be a workspace admin, and your workspace must be on the Enterprise plan.",
   "supports": "audit log export limits"
  },
  {
   "id": "s38",
   "url": "https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts",
   "title": "Pricing and billing for subscription based accounts",
   "publisher": "vendor",
   "quote": "It is the customer's responsibility to export their data.",
   "supports": "export before data is deleted"
  },
  {
   "id": "s39",
   "url": "https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts",
   "title": "Pricing and billing for subscription based accounts",
   "publisher": "vendor",
   "quote": "Even if you cancel your plan, your data will remain on Productboard for up to 60 days after termination.",
   "supports": "data kept 60 days"
  },
  {
   "id": "s40",
   "url": "https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts",
   "title": "Pricing and billing for subscription based accounts",
   "publisher": "vendor",
   "quote": "After the 60-day period has passed from termination, we will automatically delete your data.",
   "supports": "automatic deletion after 60 days"
  },
  {
   "id": "s41",
   "url": "https://www.productboard.com/msa/",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "for up to sixty (60) days from the effective date of termination of all applicable Order Forms and/or this Agreement.",
   "supports": "the MSA export window"
  },
  {
   "id": "s42",
   "url": "https://www.productboard.com/msa/",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "delete all Customer Property within ninety (90) days from the effective date of termination",
   "supports": "the MSA deletion deadline"
  },
  {
   "id": "s43",
   "url": "https://support.productboard.com/hc/en-us/articles/48438638045459-Spark-pricing-and-billing-FAQ",
   "title": "Spark pricing and billing FAQ",
   "publisher": "vendor",
   "quote": "Spark is a fundamental part of Productboard and cannot be canceled on its own.",
   "supports": "Spark can't be cancelled separately"
  },
  {
   "id": "s44",
   "url": "https://support.productboard.com/hc/en-us/articles/360056316294-Member-role-definitions",
   "title": "Member role definitions",
   "publisher": "vendor",
   "quote": "Delete workspace and all data",
   "supports": "the Admin-only permission row for deleting the workspace"
  },
  {
   "id": "s45",
   "url": "https://support.productboard.com/hc/en-us/articles/360058212793-How-does-the-trial-work",
   "title": "How does the trial work?",
   "publisher": "vendor",
   "quote": "We will notify you before the end of your trial; thereafter your data will remain in Productboard unless requested otherwise, but access to your information will be locked.",
   "supports": "what happens when a trial ends"
  },
  {
   "id": "s46",
   "url": "https://support.productboard.com/hc/en-us/articles/360058212793-How-does-the-trial-work",
   "title": "How does the trial work?",
   "publisher": "vendor",
   "quote": "upgrade to one of our paid plans or convert your workspace to our free Starter plan",
   "supports": "options after a trial"
  },
  {
   "id": "s47",
   "url": "https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts",
   "title": "Pricing and billing for subscription based accounts",
   "publisher": "vendor",
   "quote": "Removing a user from one of your seats, will not remove that seat from your plan.",
   "supports": "removing a user doesn't reduce seats"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "The help center gives no in-app steps to cancel; it says to notify Productboard, and the Billing page's menu path and downgrade screens aren't described",
   "When access ends after a monthly cancellation through support, and what confirms it (an email), is not stated",
   "How to delete a workspace isn't covered: Productboard's help center couldn't be searched for it, and only the Admin permission row was confirmed",
   "Whether monthly plans get any refund on cancellation (beyond the no-refund rule for downgrades) is not stated",
   "Whether a paid plan can be moved to the Free plan on the in-app Billing page is not documented (after a trial, a workspace can be converted to the free plan)"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Contract route: added the MSA's postal notice address (Legal Department, San Francisco) alongside the legal@ email copy; s15 quote re-copied in full",
    "Downgrade route: removed 'such as the Free plan' (not documented for paid plans); listed it as unverified",
    "Seat reduction: removing a user doesn't remove the seat"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "productboard",
  "name": "Productboard",
  "recipes": [
   {
    "id": "feedback-board",
    "title": "Feedback, roadmap and changelog",
    "best_year_one_net": 1176
   }
  ]
 },
 "page": "https://stackcut.io/cancel/productboard",
 "json": "https://stackcut.io/exits/productboard.json",
 "evidence": {
  "packet_revision": "612b56973c41d884fbaeee8962eff533839b36d55c062b249d69b73cda8b5898",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "productboard--direct-web--r1",
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    }
   },
   {
    "route_id": "productboard--sales-contract--r3",
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    "freshness": {
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     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}