{
 "id": "prezi",
 "name": "Prezi",
 "category": "design_creative",
 "website": "https://prezi.com",
 "domains": [
  "prezi.com"
 ],
 "summary": "In Account Settings, open the License tab, click Cancel Subscription, decline the pause offer, answer the questionnaire and click Continue; a confirmation email follows. Team admins cancel in Admin console, Plan & Billing. Access lasts until the renewal date. No refunds. Deleting the account doesn't stop billing.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Individual license",
   "applies_to": "Prezi individual licenses (Standard, Plus, Premium, Edu Plus, Edu Pro) bought on prezi.com",
   "who": "The license holder, signed in to the account that pays",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to the account that holds the license and go to your Account Settings page",
     "expect": null
    },
    {
     "do": "Select the License tab, then click Cancel Subscription",
     "expect": "a choice to Pause or Cancel your membership"
    },
    {
     "do": "Choose to cancel",
     "expect": "a short questionnaire"
    },
    {
     "do": "Answer the questionnaire, then click Continue",
     "expect": "a confirmation email once the subscription has been canceled"
    }
   ],
   "confirm_by": "A confirmation email that the subscription has been canceled",
   "effective": "The recurring payment stops and the account stays active until its next renewal date; then the license expires",
   "notice": "Cancel before the renewal date: when renewal is due, Prezi charges your card automatically. A free trial is charged on the day it expires",
   "refund": "Payment for subscriptions is non-refundable, whether you cancel or delete the account; starting a trial waives refund rights",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s17",
    "s18",
    "s19",
    "s20",
    "s21",
    "s22",
    "s27",
    "s28"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Prezi Business or Edu Teams",
   "applies_to": "Prezi team subscriptions (Prezi Business, Prezi Edu Teams)",
   "who": "The team administrator",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "After logging in, click your name in the top right corner and select Admin console",
     "expect": null
    },
    {
     "do": "Click Plan & Billing on the left side",
     "expect": "Subscription details"
    },
    {
     "do": "Under Subscription details, click Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The account stays active until its next renewal date",
   "notice": "Cancel before the renewal date: subscriptions renew automatically",
   "refund": "Payment for subscriptions is non-refundable",
   "fees": null,
   "source_ids": [
    "s6",
    "s7",
    "s8",
    "s17",
    "s18",
    "s22"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Pause instead of cancelling: Account Settings, License tab, Cancel Subscription, Pause Membership, choose how many weeks, then Confirm Pause. You keep your data and features and aren't charged while paused",
   "evidence": "documented",
   "source_ids": [
    "s14",
    "s15",
    "s23"
   ]
  },
  {
   "type": "free_plan",
   "what": "Downgrade to the free Basic license: up to five presentations in the online editor, without privacy control or paid features. Prezi support does the downgrade; there's no option on the website",
   "evidence": "documented",
   "source_ids": [
    "s11",
    "s12",
    "s13"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move to a cheaper plan by submitting a help request to Prezi support; you lose the features your current plan adds",
   "evidence": "documented",
   "source_ids": [
    "s13"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Edu Plus, available at a discount to anyone with a certified educational email address, includes everything in Plus",
   "evidence": "documented",
   "source_ids": [
    "s26"
   ]
  }
 ],
 "export": [
  {
   "data": "Presentations",
   "how": "On a Plus, Premium or Edu Plus plan, use export to PDF or portable presentations (offline copies) before the license expires",
   "format": "PDF, or a portable presentation",
   "limits": "Export to PDF and portable presentations come with Plus and higher plans; after the license expires you can't edit presentations",
   "source_ids": [
    "s25",
    "s10"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The account's next renewal date, then the license expires",
  "data_kept": "Prezi's help says presentations stay in the account and keep their privacy status after the license expires, but can't be edited until you renew or downgrade to Basic. The Terms add that content and customizations tied to an expired or terminated paid account become unavailable",
  "you_lose": [
   "Editing presentations and creating new ones, until you renew or downgrade",
   "Privacy control and paid features if you downgrade to Basic",
   "Every presentation, permanently, if you delete the account"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "Cancel Subscription first offers to pause instead, then shows a short questionnaire before Continue",
  "tips": [
   "Deleting the account doesn't stop payments: cancel the subscription first",
   "Team members can't delete their accounts; the team administrator cancels the team plan in the Admin console",
   "If you can't see Cancel Subscription, check you're signed in to the account that holds the license",
   "After cancelling, your account details still show the license type you had: that's expected",
   "No refunds, even if you delete the account mid-term",
   "To come back, restart from the License tab (Continue under Restart subscription)",
   "Prezi's Terms also let you cancel the recurring payment by contacting Prezi Customer Support"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription",
   "title": "How to manage your Prezi subscription",
   "publisher": "vendor",
   "quote": "you can cancel your license at any time. Canceling will stop your recurring payment.",
   "supports": "cancel any time"
  },
  {
   "id": "s2",
   "url": "https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription",
   "title": "How to manage your Prezi subscription",
   "publisher": "vendor",
   "quote": "This means that when your current subscription comes to an end, we will consider your license as expired.",
   "supports": "when the license ends"
  },
  {
   "id": "s3",
   "url": "https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription",
   "title": "How to manage your Prezi subscription",
   "publisher": "vendor",
   "quote": "Select the \"License\" tab.",
   "supports": "Account Settings, License tab, Cancel Subscription"
  },
  {
   "id": "s4",
   "url": "https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription",
   "title": "How to manage your Prezi subscription",
   "publisher": "vendor",
   "quote": "When your subscription has been canceled, you'll receive a confirmation email.",
   "supports": "the confirmation email"
  },
  {
   "id": "s5",
   "url": "https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription",
   "title": "How to manage your Prezi subscription",
   "publisher": "vendor",
   "quote": "Please make sure you are logged in to the correct account.",
   "supports": "missing Cancel Subscription button"
  },
  {
   "id": "s6",
   "url": "https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription",
   "title": "How to manage your Prezi subscription",
   "publisher": "vendor",
   "quote": "If you are the team administrator, you can cancel the subscription by following these steps:",
   "supports": "who cancels a team plan"
  },
  {
   "id": "s7",
   "url": "https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription",
   "title": "How to manage your Prezi subscription",
   "publisher": "vendor",
   "quote": "Click on the Plan & Billing option on the left side.",
   "supports": "the Admin console's Plan & Billing page"
  },
  {
   "id": "s8",
   "url": "https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription",
   "title": "How to manage your Prezi subscription",
   "publisher": "vendor",
   "quote": "Under Subscription details, click on Cancel Subscription.",
   "supports": "the team cancel button"
  },
  {
   "id": "s9",
   "url": "https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription",
   "title": "How to manage your Prezi subscription",
   "publisher": "vendor",
   "quote": "After your license expires, the presentations you've created will remain in your account and keep their privacy status.",
   "supports": "presentations stay after expiry"
  },
  {
   "id": "s10",
   "url": "https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription",
   "title": "How to manage your Prezi subscription",
   "publisher": "vendor",
   "quote": "However, you will no longer be able to edit them or create new presentations.",
   "supports": "no editing after expiry"
  },
  {
   "id": "s11",
   "url": "https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription",
   "title": "How to manage your Prezi subscription",
   "publisher": "vendor",
   "quote": "Our free Basic license allows anyone to create up to five presentations with our online editor.",
   "supports": "the free Basic license"
  },
  {
   "id": "s12",
   "url": "https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription",
   "title": "How to manage your Prezi subscription",
   "publisher": "vendor",
   "quote": "downgrading to a Basic license means you'll lose privacy control and any of the additional features that come with your Prezi plan.",
   "supports": "what Basic loses"
  },
  {
   "id": "s13",
   "url": "https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription",
   "title": "How to manage your Prezi subscription",
   "publisher": "vendor",
   "quote": "At the moment there is not an option to downgrade a Prezi account via our website.",
   "supports": "downgrades go through support"
  },
  {
   "id": "s14",
   "url": "https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription",
   "title": "How to manage your Prezi subscription",
   "publisher": "vendor",
   "quote": "You will not be charged while your plan is paused and you can resume any time.",
   "supports": "pausing stops charges"
  },
  {
   "id": "s15",
   "url": "https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription",
   "title": "How to manage your Prezi subscription",
   "publisher": "vendor",
   "quote": "Choose for how many weeks you would like to put your membership on a hold.",
   "supports": "pause length"
  },
  {
   "id": "s16",
   "url": "https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription",
   "title": "How to manage your Prezi subscription",
   "publisher": "vendor",
   "quote": "If you cancel your license, your account details will still state that you have a Prezi license.",
   "supports": "account details after cancelling"
  },
  {
   "id": "s17",
   "url": "https://prezi.com/terms-of-use/",
   "title": "Prezi Terms of Use",
   "publisher": "vendor",
   "quote": "If you cancel your recurring payment option, your account will remain active until its next renewal date.",
   "supports": "access until the renewal date"
  },
  {
   "id": "s18",
   "url": "https://prezi.com/terms-of-use/",
   "title": "Prezi Terms of Use",
   "publisher": "vendor",
   "quote": "Payment for subscriptions is non-refundable.",
   "supports": "no refunds"
  },
  {
   "id": "s19",
   "url": "https://prezi.com/terms-of-use/",
   "title": "Prezi Terms of Use",
   "publisher": "vendor",
   "quote": "In either case (cancellation or deletion), you will not be given any refund.",
   "supports": "no refund on cancelling or deleting"
  },
  {
   "id": "s20",
   "url": "https://prezi.com/terms-of-use/",
   "title": "Prezi Terms of Use",
   "publisher": "vendor",
   "quote": "the current fee for the account type you have selected will automatically and immediately be charged to your payment instrument or account on the date your free trial expires.",
   "supports": "trials convert to paid"
  },
  {
   "id": "s21",
   "url": "https://prezi.com/terms-of-use/",
   "title": "Prezi Terms of Use",
   "publisher": "vendor",
   "quote": "You expressly agree that you waive any and all rights to a refund by engaging to have a Trial Period",
   "supports": "trials waive refunds"
  },
  {
   "id": "s22",
   "url": "https://support.prezi.com/hc/en-us/articles/360059557613-How-are-automatic-renewal-payments-made",
   "title": "How are automatic renewal payments made?",
   "publisher": "vendor",
   "quote": "If you have an active Prezi subscription and the renewal is due, we automatically charge your card.",
   "supports": "automatic renewal charges"
  },
  {
   "id": "s23",
   "url": "https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription",
   "title": "How to manage your Prezi subscription",
   "publisher": "vendor",
   "quote": "You can pause your subscription, but keep all your precious data and features.",
   "supports": "pausing keeps data"
  },
  {
   "id": "s24",
   "url": "https://support.prezi.com/hc/en-us/articles/360003499213-Deleting-an-account",
   "title": "Deleting an account",
   "publisher": "vendor",
   "quote": "This is very important because deleting an account doesn't stop your payments.",
   "supports": "cancel before deleting"
  },
  {
   "id": "s25",
   "url": "https://support.prezi.com/hc/en-us/articles/360003478934-Guide-to-Prezi-plans",
   "title": "Guide to Prezi plans",
   "publisher": "vendor",
   "quote": "You also get access to the desktop app that provides offline access, export to PDF, and portable presentations.",
   "supports": "PDF export and portable presentations on Plus"
  },
  {
   "id": "s26",
   "url": "https://support.prezi.com/hc/en-us/articles/360003478934-Guide-to-Prezi-plans",
   "title": "Guide to Prezi plans",
   "publisher": "vendor",
   "quote": "The educational plan in Prezi is available for anyone with a certified educational email address.",
   "supports": "education plan eligibility"
  },
  {
   "id": "s27",
   "url": "https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription",
   "title": "How to manage your Prezi subscription",
   "publisher": "vendor",
   "quote": "You'll be taken to a short questionnaire.",
   "supports": "the cancel questionnaire"
  },
  {
   "id": "s28",
   "url": "https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription",
   "title": "How to manage your Prezi subscription",
   "publisher": "vendor",
   "quote": "You'll be asked whether you would like to Pause or Cancel your membership.",
   "supports": "the pause offer in the cancel flow"
  },
  {
   "id": "s29",
   "url": "https://support.prezi.com/hc/en-us/articles/360003499213-Deleting-an-account",
   "title": "Deleting an account",
   "publisher": "vendor",
   "quote": "You will lose all of the presentations you have created, and they cannot be recovered.",
   "supports": "deleting is permanent"
  },
  {
   "id": "s30",
   "url": "https://support.prezi.com/hc/en-us/articles/360003499213-Deleting-an-account",
   "title": "Deleting an account",
   "publisher": "vendor",
   "quote": "If you are part of a Prezi team, the \"delete account\" option is not available.",
   "supports": "team members can't delete accounts"
  },
  {
   "id": "s31",
   "url": "https://support.prezi.com/hc/en-us/articles/360003478894-How-to-manage-your-Prezi-subscription",
   "title": "How to manage your Prezi subscription",
   "publisher": "vendor",
   "quote": "click on Continue under \"Restart subscription\"",
   "supports": "restarting a cancelled subscription"
  },
  {
   "id": "s32",
   "url": "https://prezi.com/terms-of-use/",
   "title": "Prezi Terms of Use",
   "publisher": "vendor",
   "quote": "through your account detail when logged in or by contacting Prezi Customer Support",
   "supports": "cancelling through Prezi Customer Support"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "The steps for exporting a presentation to PDF or as a portable presentation aren't confirmed here; Prezi's plan guide only lists them as Plus features",
   "Prezi's help pages don't say whether subscriptions bought in its mobile apps are billed by Apple or Google",
   "Current prices and billing periods aren't listed here; they're on Prezi's pricing page",
   "Prezi's team-cancel steps don't say when access ends; the Terms say a cancelled account stays active until its next renewal date"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked every route fact against Prezi's subscription, renewal, account-deletion and plan articles and its Terms of Use: individual and team cancel steps, the pause offer, questionnaire, confirmation email, access until the renewal date and the no-refund terms are confirmed",
    "Added a tip: the Terms also let you cancel the recurring payment by contacting Prezi Customer Support (s32)"
   ]
  }
 },
 "delete_account": {
  "url": "https://prezi.com/settings/delete-account/",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/prezi",
 "json": "https://stackcut.io/exits/prezi.json",
 "evidence": {
  "packet_revision": "48a21a82b4816eda1e5f481011bb90e23f25145701e9cd79230c43e211d7cd5a",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "prezi--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "prezi--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}