{
 "id": "postman",
 "name": "Postman",
 "category": "developer_tools",
 "website": "https://www.postman.com",
 "domains": [
  "postman.com",
  "postman.co"
 ],
 "summary": "A team member with the Billing role opens the billing dashboard (go.postman.co/billing) and selects Cancel plan at the bottom; Undo cancellation reverses it. Downgrades only apply at renewal. Plans bought on AWS Marketplace are billed by AWS. Export collections first: the bulk export link lasts two days.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Solo and Team plans billed by Postman",
   "who": "A team member with the Billing role, which manages the team plan and payments",
   "method": "self_serve",
   "start_url": "https://go.postman.co/billing",
   "steps": [
    {
     "do": "Open your billing dashboard at go.postman.co/billing",
     "expect": "Cancel plan"
    },
    {
     "do": "Select Cancel plan at the bottom of the billing dashboard",
     "expect": "a cancellation notice, with Undo cancellation next to it"
    }
   ],
   "confirm_by": "A cancellation notice in the billing dashboard, with Undo cancellation next to it",
   "effective": null,
   "notice": "Your saved payment method is charged automatically every month or year, depending on the billing cycle, until you cancel",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s32"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Billed through AWS Marketplace",
   "applies_to": "Team plans (at least 10 seats) and Enterprise plans (at least 20 seats) bought on AWS Marketplace, on an annual, 2-year or 3-year cycle",
   "who": "The AWS account that accepted the Marketplace offer",
   "method": "platform_settings",
   "start_url": "https://console.aws.amazon.com/marketplace",
   "steps": [
    {
     "do": "Sign in to the AWS Marketplace console with the AWS account that bought the plan",
     "expect": "Manage subscriptions"
    },
    {
     "do": "To stop it renewing: open Postman's product detail page, choose Continue to reach the ordering page, then choose the Modify renewal tab and Cancel renewal",
     "expect": null
    },
    {
     "do": "To cancel the agreement: on Manage subscriptions, choose SaaS in the Delivery method list, choose the Postman subscription, then under Agreement open Actions and choose Cancel subscription",
     "expect": "Cancel subscription"
    },
    {
     "do": "Enter confirm, then choose Yes, cancel subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": "Auto-renewal at the end of the billing cycle is an option chosen at purchase",
   "refund": "Cancelling stops future charges but doesn't refund invoices already issued; refunds aren't automatic, so ask the seller of record",
   "fees": "Seats added after the initial purchase are billed monthly",
   "source_ids": [
    "s5",
    "s6",
    "s7",
    "s8",
    "s26",
    "s27",
    "s28",
    "s29",
    "s30",
    "s31"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Enterprise plans bought from Postman",
   "who": "The customer, with Postman sales",
   "method": "contact_sales",
   "start_url": "https://www.postman.com/pricing/",
   "steps": [
    {
     "do": "Contact Postman sales about ending or not renewing the Enterprise plan",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s9"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan costs $0 but is limited to one user and can't create a team",
   "evidence": "documented",
   "source_ids": [
    "s10",
    "s11"
   ]
  },
  {
   "type": "downgrade",
   "what": "Open the billing dashboard, select Edit plan and change the plan type (Solo is $9 a month and Team $19 per user a month, billed annually). Downgrades apply only at renewal",
   "evidence": "documented",
   "source_ids": [
    "s12",
    "s13",
    "s14",
    "s15"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Lower the team size under Edit plan. Seats already billed and kept in an earlier Auto-Flex cycle can't be removed until the plan renews. Members with only Admin or Billing roles don't use a paid seat",
   "evidence": "documented",
   "source_ids": [
    "s12",
    "s16",
    "s17"
   ]
  }
 ],
 "export": [
  {
   "data": "All collections and environments from every workspace you created (personal, private, team and public)",
   "how": "In the Postman header select Settings, then Account settings; click Account, then Export Data. An email brings a link to the file",
   "format": null,
   "limits": "The download link expires after two days; on a team, only Admins and Super Admins can export bulk data",
   "source_ids": [
    "s18",
    "s19",
    "s20",
    "s21",
    "s22"
   ]
  },
  {
   "data": "A single collection",
   "how": "Click Collections in the sidebar, then View more actions next to the collection, More, Export collection, then Export JSON",
   "format": "JSON",
   "limits": null,
   "source_ids": [
    "s23",
    "s24"
   ]
  }
 ],
 "after_cancel": {
  "access_until": null,
  "data_kept": null,
  "you_lose": []
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only a team member with the Billing role manages the plan and payments; ask a Super Admin, Admin or Billing member to grant it",
   "A cancellation can be reversed with Undo cancellation next to the cancellation notice",
   "Downgrades and annual-to-monthly switches only apply at renewal",
   "Pay-as-you-go overages for AI credits, Postman Monitor and Postman Flows are switched on or off per item in billing",
   "Export data before cancelling: the bulk export link lasts two days",
   "AWS Marketplace purchases are billed by AWS, not in the Postman billing dashboard"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://learning.postman.com/docs/billing/billing/",
   "title": "Manage billing",
   "publisher": "vendor",
   "quote": "To cancel your Postman plan, select Cancel plan at the bottom of your billing dashboard.",
   "supports": "how to cancel"
  },
  {
   "id": "s2",
   "url": "https://learning.postman.com/docs/billing/billing/",
   "title": "Manage billing",
   "publisher": "vendor",
   "quote": "If you have canceled your Postman plan and want to reverse this action, select Undo cancellation next to the cancellation notice",
   "supports": "the cancellation notice and undo"
  },
  {
   "id": "s3",
   "url": "https://learning.postman.com/docs/administration/roles-and-permissions/",
   "title": "Roles and permissions",
   "publisher": "vendor",
   "quote": "Manages team plan and payments.",
   "supports": "the Billing role manages the plan"
  },
  {
   "id": "s4",
   "url": "https://learning.postman.com/docs/administration/roles-and-permissions/",
   "title": "Roles and permissions",
   "publisher": "vendor",
   "quote": "Billing roles can be granted by a Super Admin, Admin, or by a fellow team member with a Billing role.",
   "supports": "who can grant the Billing role"
  },
  {
   "id": "s5",
   "url": "https://learning.postman.com/docs/billing/buying-aws/",
   "title": "Purchase Postman from AWS Marketplace",
   "publisher": "vendor",
   "quote": "You can purchase a Postman Team or Enterprise plan from the AWS Marketplace directly or from Postman",
   "supports": "AWS Marketplace purchases"
  },
  {
   "id": "s6",
   "url": "https://learning.postman.com/docs/billing/buying-aws/",
   "title": "Purchase Postman from AWS Marketplace",
   "publisher": "vendor",
   "quote": "Your Team plan purchase must have a minimum of 10 seats and your Enterprise plan purchase must have a minimum of 20 seats.",
   "supports": "minimum seats on AWS Marketplace"
  },
  {
   "id": "s7",
   "url": "https://learning.postman.com/docs/billing/buying-aws/",
   "title": "Purchase Postman from AWS Marketplace",
   "publisher": "vendor",
   "quote": "You can select an option to auto renew your plan at the end of your billing cycle.",
   "supports": "optional auto-renewal on AWS Marketplace"
  },
  {
   "id": "s8",
   "url": "https://learning.postman.com/docs/billing/buying-aws/",
   "title": "Purchase Postman from AWS Marketplace",
   "publisher": "vendor",
   "quote": "If you need any additional seats after your initial purchase, you'll be billed for those seats on a monthly basis.",
   "supports": "extra seats are billed monthly"
  },
  {
   "id": "s9",
   "url": "https://www.postman.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Contact sales for pricing",
   "supports": "Enterprise goes through sales"
  },
  {
   "id": "s10",
   "url": "https://learning.postman.com/docs/billing/about-plans/",
   "title": "About plans",
   "publisher": "vendor",
   "quote": "the Free plan is limited to one user and can't create a team",
   "supports": "the Free plan's limits"
  },
  {
   "id": "s11",
   "url": "https://www.postman.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "For individuals building and testing APIs",
   "supports": "the Free plan"
  },
  {
   "id": "s12",
   "url": "https://learning.postman.com/docs/billing/billing/",
   "title": "Manage billing",
   "publisher": "vendor",
   "quote": "To change your plan, billing frequency, team size, and add-ons, open your billing dashboard and select Edit plan.",
   "supports": "where to change the plan or team size"
  },
  {
   "id": "s13",
   "url": "https://learning.postman.com/docs/billing/billing/",
   "title": "Manage billing",
   "publisher": "vendor",
   "quote": "Certain changes, such as switching from an annual plan to a monthly plan or plan downgrade, can only be applied to your team upon renewal.",
   "supports": "downgrades apply at renewal"
  },
  {
   "id": "s14",
   "url": "https://www.postman.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "$9 per month (billed annually)",
   "supports": "the Solo price"
  },
  {
   "id": "s15",
   "url": "https://www.postman.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "$19 per user/month (billed annually)",
   "supports": "the Team price"
  },
  {
   "id": "s16",
   "url": "https://learning.postman.com/docs/administration/billing/",
   "title": "Manage billing",
   "publisher": "vendor",
   "quote": "If you have already been billed for the users you added and retained in an earlier Auto-Flex cycle, you can't remove those seats until your plan renews.",
   "supports": "when seats can be removed"
  },
  {
   "id": "s17",
   "url": "https://learning.postman.com/docs/administration/roles-and-permissions/",
   "title": "Roles and permissions",
   "publisher": "vendor",
   "quote": "Team members who have only Admin or Billing roles become support users and don't consume paid seats.",
   "supports": "support users don't use paid seats"
  },
  {
   "id": "s18",
   "url": "https://learning.postman.com/docs/getting-started/importing-and-exporting/exporting-data/",
   "title": "Export data from Postman",
   "publisher": "vendor",
   "quote": "In the Postman header, select Settings > Account settings.",
   "supports": "where the bulk export starts"
  },
  {
   "id": "s19",
   "url": "https://learning.postman.com/docs/getting-started/importing-and-exporting/exporting-data/",
   "title": "Export data from Postman",
   "publisher": "vendor",
   "quote": "Click Account, then click Export Data.",
   "supports": "the Export Data step"
  },
  {
   "id": "s20",
   "url": "https://learning.postman.com/docs/getting-started/importing-and-exporting/exporting-data/",
   "title": "Export data from Postman",
   "publisher": "vendor",
   "quote": "The data dump will include collections and environments from all workspaces you've created, including personal, private, team, and public workspaces.",
   "supports": "what the bulk export includes"
  },
  {
   "id": "s21",
   "url": "https://learning.postman.com/docs/getting-started/importing-and-exporting/exporting-data/",
   "title": "Export data from Postman",
   "publisher": "vendor",
   "quote": "The download is available for two days, after which it expires.",
   "supports": "the export link lasts two days"
  },
  {
   "id": "s22",
   "url": "https://learning.postman.com/docs/getting-started/importing-and-exporting/exporting-data/",
   "title": "Export data from Postman",
   "publisher": "vendor",
   "quote": "If you are on a team, only Admins and Super Admins can export bulk data.",
   "supports": "who can export bulk data"
  },
  {
   "id": "s23",
   "url": "https://learning.postman.com/docs/getting-started/importing-and-exporting/exporting-data/",
   "title": "Export data from Postman",
   "publisher": "vendor",
   "quote": "select More > Export collection",
   "supports": "exporting one collection"
  },
  {
   "id": "s24",
   "url": "https://learning.postman.com/docs/getting-started/importing-and-exporting/exporting-data/",
   "title": "Export data from Postman",
   "publisher": "vendor",
   "quote": "Click Export JSON to download the generated JSON file.",
   "supports": "the collection export format"
  },
  {
   "id": "s25",
   "url": "https://learning.postman.com/docs/administration/billing/",
   "title": "Manage billing",
   "publisher": "vendor",
   "quote": "You can activate or deactivate overages for AI credits, Postman Monitor, and Postman Flows usage by activating Pay-as-you-go for each item.",
   "supports": "switching pay-as-you-go overages on or off"
  },
  {
   "id": "s26",
   "url": "https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html",
   "title": "Cancel your product subscription (AWS Marketplace Buyer Guide)",
   "publisher": "platform",
   "quote": "Choose the Modify renewal tab, then choose Cancel renewal.",
   "supports": "how to stop a SaaS contract from renewing"
  },
  {
   "id": "s27",
   "url": "https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html",
   "title": "Cancel your product subscription (AWS Marketplace Buyer Guide)",
   "publisher": "platform",
   "quote": "Open the Delivery method list and choose SaaS.",
   "supports": "finding the SaaS subscription"
  },
  {
   "id": "s28",
   "url": "https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html",
   "title": "Cancel your product subscription (AWS Marketplace Buyer Guide)",
   "publisher": "platform",
   "quote": "Under Agreement, open the Actions list and choose Cancel subscription.",
   "supports": "cancelling the SaaS agreement"
  },
  {
   "id": "s29",
   "url": "https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html",
   "title": "Cancel your product subscription (AWS Marketplace Buyer Guide)",
   "publisher": "platform",
   "quote": "In the Cancel subscription dialog box, enter confirm, then choose Yes, cancel subscription.",
   "supports": "confirming the cancellation"
  },
  {
   "id": "s30",
   "url": "https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html",
   "title": "Cancel your product subscription (AWS Marketplace Buyer Guide)",
   "publisher": "platform",
   "quote": "Canceling stops future charges from being generated.",
   "supports": "what cancelling stops"
  },
  {
   "id": "s31",
   "url": "https://docs.aws.amazon.com/marketplace/latest/buyerguide/cancel-subscription.html",
   "title": "Cancel your product subscription (AWS Marketplace Buyer Guide)",
   "publisher": "platform",
   "quote": "It doesn't automatically refund charges on invoices that have already been issued, and refunds aren't automatic",
   "supports": "refunds must be requested"
  },
  {
   "id": "s32",
   "url": "https://learning.postman.com/docs/billing/buying",
   "title": "Purchase Postman",
   "publisher": "vendor",
   "quote": "Your saved payment method is automatically charged monthly or annually, depending on your billing cycle.",
   "supports": "plans are charged automatically each cycle"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "When a cancelled plan ends (end of the billing cycle or at once), whether the team moves to the Free plan, and what happens to team data are not stated on the help pages read",
   "Refunds and notice terms for direct plans aren't confirmed: Postman's Terms page (postman.com/legal/terms) couldn't be read",
   "Enterprise contracts: renewal and notice terms aren't published",
   "Postman's billing-account help page (learning.postman.com/docs/billing/billing-account/) couldn't be checked, so the Manage billing page is used instead",
   "The AWS Marketplace steps come from AWS's buyer guide; Postman's own AWS page doesn't describe cancelling"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "partial",
   "notes": [
    "AWS Marketplace route: added AWS's documented steps to cancel renewal and to cancel the SaaS agreement, plus AWS's refund note (s26-s31)",
    "Direct route notice: the saved payment method is charged automatically each month or year (s32)",
    "Re-checked the Cancel plan and Undo cancellation steps, Billing role, downgrade timing, seat rules, pricing and export facts: all confirmed",
    "Still unconfirmed: when a cancelled plan ends and what happens to team data; refund and notice terms (the Terms page couldn't be read); Enterprise contract terms"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "postman",
  "name": "Postman",
  "recipes": [
   {
    "id": "replace-postman",
    "title": "API client",
    "best_year_one_net": 130
   }
  ]
 },
 "page": "https://stackcut.io/cancel/postman",
 "json": "https://stackcut.io/exits/postman.json",
 "evidence": {
  "packet_revision": "85cfa992d735af00fa64002538ba40048101ae8e889ac658ac351437d3d78105",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "postman--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "postman--reseller-or-partner--r2",
    "channel": "reseller_or_partner",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "postman--sales-contract--r3",
    "channel": "sales_contract",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}