{
 "id": "poe",
 "name": "Poe",
 "category": "ai_tools",
 "website": "https://poe.com",
 "domains": [
  "poe.com"
 ],
 "summary": "Cancel where you subscribed: on poe.com, open Settings, Manage your subscription, and keep clicking cancel until it confirms; App Store and Google Play subscribers cancel there. Benefits last until the cycle ends. Gotcha: fees are non-refundable outside Poe's Refund Policy; deleting a Poe account also deletes a linked Quora account.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Subscribed on poe.com",
   "applies_to": "Monthly or annual Poe subscriptions bought on the Poe website (paid through Stripe)",
   "who": "The subscriber, signed in to the Poe account that holds the subscription",
   "method": "self_serve",
   "start_url": "https://poe.com",
   "steps": [
    {
     "do": "Sign in on poe.com and open Settings",
     "expect": "Subscription"
    },
    {
     "do": "Click Manage your subscription. If that option isn't there, Settings names the platform you subscribed on: cancel there instead",
     "expect": null
    },
    {
     "do": "Keep clicking cancel and follow the prompts until you see confirmation that the subscription is cancelled",
     "expect": null
    },
    {
     "do": "Return to Settings and check that the Subscription section says the subscription is cancelled and benefits end with this billing cycle",
     "expect": "benefits will terminate at the end of this billing cycle"
    }
   ],
   "confirm_by": "The Subscription section in Settings says your subscription is cancelled and that benefits will terminate at the end of this billing cycle",
   "effective": "At the end of the current billing cycle (the Cancellation Effective Date); you keep subscription benefits until then",
   "notice": null,
   "refund": "Subscription fees and other final charges are non-refundable, except as Poe's Refund Policy sets out or as Quora decides. Web subscribers eligible under the Refund Policy can request one through Poe's help form, giving the subscription's email address",
   "fees": "You owe all subscription fees, plus applicable taxes, incurred before the Cancellation Effective Date",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s38"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Poe subscriptions bought in the iOS app, billed by Apple",
   "who": "The Apple Account holder who subscribed",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On your iPhone or iPad, open the Settings app and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then open your Poe subscription",
     "expect": null
    },
    {
     "do": "Scroll down and tap Cancel Subscription",
     "expect": "Cancel Subscription"
    }
   ],
   "confirm_by": "If there is no Cancel button, or you see an expiration message in red text, the subscription is already cancelled",
   "effective": "At the end of the current billing cycle; you keep benefits until then",
   "notice": "Apple: to avoid renewal after a free trial, cancel at least 24 hours before the trial ends",
   "refund": "Poe sends App Store subscribers to Apple for refunds",
   "fees": null,
   "source_ids": [
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18",
    "s19",
    "s2",
    "s3"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Poe subscriptions bought in the Android app, billed by Google Play",
   "who": "The Google account holder who subscribed",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Open the Play Store app, tap your profile icon at the top right, then Payments & subscriptions, then Subscriptions",
     "expect": "Subscriptions"
    },
    {
     "do": "Open your Poe app subscription",
     "expect": null
    },
    {
     "do": "Tap Cancel subscription at the bottom, choose a reason, then tap Cancel subscription to confirm",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current billing cycle; you can keep using the subscription for the time already paid",
   "notice": null,
   "refund": "Poe sends Google Play subscribers to Google for refunds",
   "fees": null,
   "source_ids": [
    "s12",
    "s20",
    "s21",
    "s22",
    "s23",
    "s17",
    "s2"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Without a subscription you still get daily points; they reset every 24 hours and don't roll over",
   "evidence": "documented",
   "source_ids": [
    "s24"
   ]
  },
  {
   "type": "downgrade",
   "what": "Plans start at $4.99 a month, and the website has the widest choice of plans; switching platform means cancelling where you bought and resubscribing",
   "evidence": "documented",
   "source_ids": [
    "s25",
    "s26",
    "s12",
    "s37"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Remove members from a shared subscription on poe.com: Settings, View members, select the member, then Remove member; their access to your points ends immediately",
   "evidence": "documented",
   "source_ids": [
    "s27"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing period; you keep subscription access until then",
  "data_kept": "Cancelling keeps your account data, chat history and settings. Deleting the account deactivates it at once; signing in within 14 days reactivates it, after which deletion can't be reversed",
  "you_lose": [
   "Subscriber-only bots and the subscription's compute points; unused points don't roll over unless the plan says so",
   "If you delete the account: a linked Quora account is deleted too"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Manage the subscription on the platform where you bought it: app subscriptions are managed only through Apple or Google",
   "If Settings shows no Manage your subscription option, it names the platform to go to",
   "Add-on points (bought on the Poe API Key page) are usable for one year and aren't refundable",
   "Deleting the account (Settings, Delete account) also deletes a linked Quora account; signing in within 14 days cancels the deletion",
   "Uninstalling the Android app doesn't cancel a Google Play subscription"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs",
   "title": "Poe Purchases FAQs",
   "publisher": "vendor",
   "quote": "You may cancel you Subscription through your Poe account settings at any time.",
   "supports": "cancelling in account settings"
  },
  {
   "id": "s2",
   "url": "https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs",
   "title": "Poe Purchases FAQs",
   "publisher": "vendor",
   "quote": "The cancellation will take effect at the end of the current billing cycle",
   "supports": "when cancelling takes effect"
  },
  {
   "id": "s3",
   "url": "https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs",
   "title": "Poe Purchases FAQs",
   "publisher": "vendor",
   "quote": "You will have access to your subscription benefits until that date.",
   "supports": "benefits until the end date"
  },
  {
   "id": "s4",
   "url": "https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs",
   "title": "Poe Purchases FAQs",
   "publisher": "vendor",
   "quote": "If you subscribed via Poe web, you can cancel it from your \"Settings\" page.",
   "supports": "web subscribers cancel in Settings"
  },
  {
   "id": "s5",
   "url": "https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs",
   "title": "Poe Purchases FAQs",
   "publisher": "vendor",
   "quote": "Keep clicking cancel and follow the prompts until you see confirmation that the subscription is cancelled.",
   "supports": "the cancel prompts"
  },
  {
   "id": "s6",
   "url": "https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs",
   "title": "Poe Purchases FAQs",
   "publisher": "vendor",
   "quote": "benefits will terminate at the end of this billing cycle.",
   "supports": "what Settings shows after cancelling"
  },
  {
   "id": "s7",
   "url": "https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs",
   "title": "Poe Purchases FAQs",
   "publisher": "vendor",
   "quote": "it will say what platform you need to go to.",
   "supports": "Settings names the billing platform"
  },
  {
   "id": "s8",
   "url": "https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs",
   "title": "Poe Purchases FAQs",
   "publisher": "vendor",
   "quote": "Other than what is set forth in our Refund Policy or is determined by Quora, Poe subscription fees and other final charges are non-refundable.",
   "supports": "the refund policy"
  },
  {
   "id": "s9",
   "url": "https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs",
   "title": "Poe Purchases FAQs",
   "publisher": "vendor",
   "quote": "If you subscribed via a web browser and you are eligible for a refund according to our Refund Policy, you may contact us here to request it.",
   "supports": "how web subscribers request a refund"
  },
  {
   "id": "s10",
   "url": "https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs",
   "title": "Poe Purchases FAQs",
   "publisher": "vendor",
   "quote": "You are responsible for all subscription fees (plus any applicable taxes or charges) incurred before your Cancellation Effective Date.",
   "supports": "fees owed before the end date"
  },
  {
   "id": "s11",
   "url": "https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs",
   "title": "Poe Purchases FAQs",
   "publisher": "vendor",
   "quote": "you will be redirected to our 3rd party payment processor, Stripe",
   "supports": "web subscriptions are paid through Stripe"
  },
  {
   "id": "s12",
   "url": "https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs",
   "title": "Poe Purchases FAQs",
   "publisher": "vendor",
   "quote": "If you subscribed on the iOS or Android app, your subscription is managed through either Apple or Google only.",
   "supports": "app subscriptions are managed by Apple or Google"
  },
  {
   "id": "s13",
   "url": "https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs",
   "title": "Poe Purchases FAQs",
   "publisher": "vendor",
   "quote": "If you subscribed via Apple store (iOS app), you can cancel your subscription by following these steps:",
   "supports": "the App Store route"
  },
  {
   "id": "s14",
   "url": "https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs",
   "title": "Poe Purchases FAQs",
   "publisher": "vendor",
   "quote": "Locate your Poe subscription and open it",
   "supports": "finding Poe in Apple subscriptions"
  },
  {
   "id": "s15",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name.",
   "supports": "where Apple subscriptions start"
  },
  {
   "id": "s16",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.",
   "supports": "the Apple cancel button"
  },
  {
   "id": "s17",
   "url": "https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs",
   "title": "Poe Purchases FAQs",
   "publisher": "vendor",
   "quote": "If you subscribed via Apple or Google Play, please contact them to understand their refund policies.",
   "supports": "app-store refunds go to Apple or Google"
  },
  {
   "id": "s18",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to tell it's cancelled"
  },
  {
   "id": "s19",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.",
   "supports": "the trial deadline"
  },
  {
   "id": "s20",
   "url": "https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs",
   "title": "Poe Purchases FAQs",
   "publisher": "vendor",
   "quote": "If you subscribed via Google store (Android app), you can cancel your subscription by following these steps:",
   "supports": "the Google Play route"
  },
  {
   "id": "s21",
   "url": "https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs",
   "title": "Poe Purchases FAQs",
   "publisher": "vendor",
   "quote": "at the bottom and choose a reason",
   "supports": "Google Play asks for a reason"
  },
  {
   "id": "s22",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "you'll still be able to use your subscription for the time you've already paid.",
   "supports": "access after cancelling on Google Play"
  },
  {
   "id": "s23",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "your subscription won't cancel.",
   "supports": "uninstalling doesn't cancel"
  },
  {
   "id": "s24",
   "url": "https://help.poe.com/hc/en-us/articles/19944206309524-Poe-FAQs",
   "title": "Poe FAQs",
   "publisher": "vendor",
   "quote": "Non-paying users receive points daily, which reset at the end of each 24-hour period.",
   "supports": "free daily points"
  },
  {
   "id": "s25",
   "url": "https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs",
   "title": "Poe Purchases FAQs",
   "publisher": "vendor",
   "quote": "Poe offers access to all major models and more starting at $4.99/month.",
   "supports": "the cheapest plan"
  },
  {
   "id": "s26",
   "url": "https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs",
   "title": "Poe Purchases FAQs",
   "publisher": "vendor",
   "quote": "you'll need to cancel your current subscription where you purchased it (e.g. in Poe's phone App) and resubscribe on a new platform",
   "supports": "switching platform means cancelling and resubscribing"
  },
  {
   "id": "s27",
   "url": "https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs",
   "title": "Poe Purchases FAQs",
   "publisher": "vendor",
   "quote": "The user will be immediately removed from your subscription and access to your points will be immediately revoked.",
   "supports": "removing a shared-subscription member"
  },
  {
   "id": "s28",
   "url": "https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs",
   "title": "Poe Purchases FAQs",
   "publisher": "vendor",
   "quote": "Also, your account data, including chat history and settings, will remain intact.",
   "supports": "data is kept after cancelling"
  },
  {
   "id": "s29",
   "url": "https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs",
   "title": "Poe Purchases FAQs",
   "publisher": "vendor",
   "quote": "Unused points do not roll over, unless specified.",
   "supports": "points don't roll over"
  },
  {
   "id": "s30",
   "url": "https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs",
   "title": "Poe Purchases FAQs",
   "publisher": "vendor",
   "quote": "Add-on points are usable for one year, and are not refundable, transferable, or redeemable for cash.",
   "supports": "add-on points terms"
  },
  {
   "id": "s31",
   "url": "https://help.poe.com/hc/en-us/articles/19944206309524-Poe-FAQs",
   "title": "Poe FAQs",
   "publisher": "vendor",
   "quote": "Go to Settings, located towards the bottom of the sidebar menu. Scroll down to the bottom and tap on Delete account.",
   "supports": "where to delete the account"
  },
  {
   "id": "s32",
   "url": "https://help.poe.com/hc/en-us/articles/19944206309524-Poe-FAQs",
   "title": "Poe FAQs",
   "publisher": "vendor",
   "quote": "If you login during the next 14 days, the account will be reactivated and deletion will be canceled.",
   "supports": "the 14-day window"
  },
  {
   "id": "s33",
   "url": "https://help.poe.com/hc/en-us/articles/19944206309524-Poe-FAQs",
   "title": "Poe FAQs",
   "publisher": "vendor",
   "quote": "If you have a Quora account linked to your Poe account, deleting your Poe account will also delete your Quora account.",
   "supports": "a linked Quora account is deleted too"
  },
  {
   "id": "s34",
   "url": "https://help.poe.com/hc/en-us/articles/19944206309524-Poe-FAQs",
   "title": "Poe FAQs",
   "publisher": "vendor",
   "quote": "Deletion of your account is not reversible once the process is complete.",
   "supports": "deletion is final"
  },
  {
   "id": "s35",
   "url": "https://help.poe.com/hc/en-us/articles/19944206309524-Poe-FAQs",
   "title": "Poe FAQs",
   "publisher": "vendor",
   "quote": "Once you confirm the deletion of your account, the account will be deactivated immediately and the deletion process will begin.",
   "supports": "deactivation on deletion"
  },
  {
   "id": "s36",
   "url": "https://poe.com/tos",
   "title": "Poe Terms of Service",
   "publisher": "vendor",
   "quote": "You may cease your use of Poe or terminate these Poe Terms of Service at any time for any reason or no reason by deleting your account in your settings.",
   "supports": "ending the terms by deleting the account"
  },
  {
   "id": "s37",
   "url": "https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs",
   "title": "Poe Purchases FAQs",
   "publisher": "vendor",
   "quote": "The most diverse subscription options are on Poe's website.",
   "supports": "the website has the most plan options"
  },
  {
   "id": "s38",
   "url": "https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs",
   "title": "Poe Purchases FAQs",
   "publisher": "vendor",
   "quote": "If you do not see the 'Manage your subscription' option, it will say what platform you need to go to.",
   "supports": "the Manage your subscription option"
  },
  {
   "id": "s39",
   "url": "https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs",
   "title": "Poe Purchases FAQs",
   "publisher": "vendor",
   "quote": "rest assured you will maintain subscription access until the end of your current billing period, even after cancellation.",
   "supports": "access continues after cancelling"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Who qualifies for a refund, and any time limit, is set by Poe's Refund Policy and Subscriber Terms, which aren't confirmed here",
   "Poe's help pages don't describe a way to export chat history before cancelling or deleting the account",
   "Whether deleting a Poe account also ends an active App Store or Google Play subscription isn't stated",
   "What happens to members of a shared subscription when the owner cancels isn't documented",
   "Whether the web cancel flow shows an offer or asks for a reason isn't documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-06",
   "result": "fixed",
   "notes": [
    "Re-checked every route fact against Poe's Purchases FAQs and Poe FAQs and Apple's and Google's cancel pages: the Settings steps, the Apple and Google steps, timing, the non-refundable fees and the account-deletion window are confirmed",
    "Corrected the platform-switching quote to the FAQ's exact words (cancel where you bought, then resubscribe on the new platform)",
    "Copied the account-deletion steps exactly as the FAQ gives them, and named the Remove member step for shared subscriptions",
    "Poe's help center blocks scripted fetches: its quotes were confirmed with WebFetch through the help center's article API, so the spot-checker reports them EMPTY",
    "Poe's Subscriber Terms, which hold the refund rules, couldn't be read, so refund eligibility stays unconfirmed"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/poe",
 "json": "https://stackcut.io/exits/poe.json",
 "evidence": {
  "packet_revision": "dfa75c264eb1108c5188186abb865cb8fe06379bb69b83faa71e20f757629a60",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "poe--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "poe--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "poe--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}