{
 "id": "podia",
 "name": "Podia",
 "category": "education_learning",
 "website": "https://www.podia.com",
 "domains": [
  "podia.com"
 ],
 "summary": "Open Admin, then Billing, and click Cancel Plan; you can cancel now or at the end of the billing cycle. Gotcha: once it takes effect the site goes offline, customers lose access, every customer subscription and payment plan is cancelled for good, and your data is kept only 180 days.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Mover, Shaker and Earthquaker plans",
   "applies_to": "Podia paid plans (Mover, Shaker, Earthquaker), monthly or yearly, billed by Podia",
   "who": "The Podia account holder, from the Admin dashboard",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "From your home feed, click your site name and select Admin",
     "expect": "the Admin dashboard"
    },
    {
     "do": "Click Billing in the sidebar menu",
     "expect": "Cancel Plan"
    },
    {
     "do": "Click Cancel Plan, review how the cancellation will affect your account, then confirm",
     "expect": "a choice to cancel immediately or at the end of your current billing cycle, and an optional reason for canceling"
    },
    {
     "do": "If Cancel Plan is missing because a downgrade is scheduled, undo the scheduled downgrade first, then return to Billing and cancel",
     "expect": null
    }
   ],
   "confirm_by": "The Cancel Plan button on the Billing page is replaced by an Undo cancellation option while the cancellation is scheduled",
   "effective": "Your choice: immediately, or at the end of the current billing cycle. When it takes effect the site goes offline and customers lose access to what they bought",
   "notice": null,
   "refund": "Refunds only if requested within 72 hours of the last charge (a renewal or upgrade), for the most recent payment; no pro-rated refunds, and cancelling immediately gives no refund for unused time",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s23"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Through Podia support",
   "applies_to": "Free trial accounts, and paid accounts whose Cancel Plan button is hidden by a scheduled plan change",
   "who": "The Podia account holder",
   "method": "chat",
   "start_url": null,
   "steps": [
    {
     "do": "Click the chat icon in Podia and ask the support team to cancel the trial or the plan",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "Refunds only if requested within 72 hours of the last charge",
   "fees": null,
   "source_ids": [
    "s10",
    "s11",
    "s12",
    "s13",
    "s7"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Move to a lower plan (Earthquaker, Shaker or Mover) in Billing, Change plan. A downgrade is scheduled for the end of the billing cycle and keeps the site live and customers' access; you must first get under the new plan's limits",
   "evidence": "documented",
   "source_ids": [
    "s14",
    "s15",
    "s16"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Choose Pay yearly when changing plan to save 15%",
   "evidence": "documented",
   "source_ids": [
    "s17"
   ]
  }
 ],
 "export": [
  {
   "data": "Your contacts (all, filtered, or selected)",
   "how": "In Admin, open Audience, tick the Select All checkbox (or pick contacts), open Actions, choose Export..., then Export people; the file arrives by email",
   "format": "CSV",
   "limits": "The download links stop working once the account is deleted; tags are not included",
   "source_ids": [
    "s18",
    "s19"
   ]
  },
  {
   "data": "Customer lists per product, and waitlist subscribers",
   "how": "In Products, open the product's ... menu and choose Export customers (or Export subscribers for a waitlist)",
   "format": "CSV",
   "limits": "Only customers currently enrolled; expired customers are only in the sales export",
   "source_ids": [
    "s20"
   ]
  },
  {
   "data": "Sales (completed and refunded invoices, with customer, payment and tax details)",
   "how": "On the invoices page, click Export and choose a date range; the file is emailed to you",
   "format": "CSV",
   "limits": "Cancelled invoices are not included",
   "source_ids": [
    "s21"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle, or immediately if you cancel now; after that you can't open the account or Admin dashboard",
  "data_kept": "Content is stored for 180 days after cancelling, then it can't be retrieved. To see or export it in that time you must reactivate with a paid plan",
  "you_lose": [
   "The site: it is unpublished and goes offline",
   "Customers' access to the products they bought, and their logins",
   "All customer subscriptions and product payment plans, which can't be reinstated later",
   "The custom domain connection",
   "Active email campaigns (paused)",
   "Access to your account and Admin dashboard, and so to exports"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "Before confirming, you review how the cancellation will affect your account, and you can share feedback about why you're canceling",
  "tips": [
   "Export contacts, customer lists and sales before cancelling: the dashboard is locked once the cancellation takes effect",
   "Tell customers first: their subscriptions and payment plans are cancelled and can't be reinstated",
   "Downgrading keeps the site and customers' access live; cancelling takes both offline",
   "Podia has no pause option",
   "Deleting the account (close your account, at the bottom of Billing) is immediate and permanent, and is not the same as cancelling",
   "A free trial needs no cancelling: Podia doesn't take card details at sign-up"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.podia.com/en/articles/11370869-canceling-your-podia-subscription",
   "title": "Canceling your Podia subscription",
   "publisher": "vendor",
   "quote": "From the Admin dashboard, click Billing in the sidebar menu.",
   "supports": "where the cancel flow is"
  },
  {
   "id": "s2",
   "url": "https://help.podia.com/en/articles/11370869-canceling-your-podia-subscription",
   "title": "Canceling your Podia subscription",
   "publisher": "vendor",
   "quote": "Review how the cancellation will affect your account, then confirm your choice.",
   "supports": "the review and confirm step"
  },
  {
   "id": "s3",
   "url": "https://help.podia.com/en/articles/11370869-canceling-your-podia-subscription",
   "title": "Canceling your Podia subscription",
   "publisher": "vendor",
   "quote": "You can cancel your subscription immediately or at the end of your current billing cycle. If you cancel immediately, you won't be entitled to a refund for any unused time.",
   "supports": "when it takes effect, and no refund for unused time"
  },
  {
   "id": "s4",
   "url": "https://help.podia.com/en/articles/11370869-canceling-your-podia-subscription",
   "title": "Canceling your Podia subscription",
   "publisher": "vendor",
   "quote": "You'll also have the option to share feedback about why you're canceling.",
   "supports": "the optional reason step"
  },
  {
   "id": "s5",
   "url": "https://help.podia.com/en/articles/11370869-canceling-your-podia-subscription",
   "title": "Canceling your Podia subscription",
   "publisher": "vendor",
   "quote": "When a cancellation is scheduled, the Cancel Plan button is replaced by an Undo cancellation option.",
   "supports": "how to confirm it worked"
  },
  {
   "id": "s6",
   "url": "https://help.podia.com/en/articles/11370869-canceling-your-podia-subscription",
   "title": "Canceling your Podia subscription",
   "publisher": "vendor",
   "quote": "To cancel your account outright instead, you'll need to undo the scheduled downgrade first, then return to the Billing page and cancel from there.",
   "supports": "a pending downgrade hides Cancel Plan"
  },
  {
   "id": "s7",
   "url": "https://help.podia.com/en/articles/11370869-canceling-your-podia-subscription",
   "title": "Canceling your Podia subscription",
   "publisher": "vendor",
   "quote": "refunds are only available if requested within 72 hours of the last charge.",
   "supports": "the refund window"
  },
  {
   "id": "s8",
   "url": "https://help.podia.com/en/articles/11370476-what-happens-when-i-cancel-my-account",
   "title": "What happens when I cancel my account?",
   "publisher": "vendor",
   "quote": "Your site will go offline immediately, and customers will no longer be able to access the content they purchased.",
   "supports": "what customers lose when it takes effect"
  },
  {
   "id": "s9",
   "url": "https://help.podia.com/en/articles/11370476-what-happens-when-i-cancel-my-account",
   "title": "What happens when I cancel my account?",
   "publisher": "vendor",
   "quote": "Once your account is canceled, subscriptions and payment plans cannot be reinstated.",
   "supports": "customer subscriptions can't be restored"
  },
  {
   "id": "s10",
   "url": "https://help.podia.com/en/articles/11370869-canceling-your-podia-subscription",
   "title": "Canceling your Podia subscription",
   "publisher": "vendor",
   "quote": "If you're unsure how to do this, contact support and a teammate can process the cancellation for you.",
   "supports": "support can cancel for you"
  },
  {
   "id": "s11",
   "url": "https://help.podia.com/en/articles/11370869-canceling-your-podia-subscription",
   "title": "Canceling your Podia subscription",
   "publisher": "vendor",
   "quote": "There is no need to cancel your free trial, as we don't collect card details when you sign up",
   "supports": "free trials need no cancelling"
  },
  {
   "id": "s12",
   "url": "https://help.podia.com/en/articles/11370869-canceling-your-podia-subscription",
   "title": "Canceling your Podia subscription",
   "publisher": "vendor",
   "quote": "If you'd still like your free trial cancelled, a member of our support team will need to process your request.",
   "supports": "trial cancellations go through support"
  },
  {
   "id": "s13",
   "url": "https://help.podia.com/en/articles/11371130-deleting-your-podia-account",
   "title": "Deleting your Podia account",
   "publisher": "vendor",
   "quote": "To close your trial account, contact our support team via the chat icon and they'll take care of it for you.",
   "supports": "support closes accounts through chat"
  },
  {
   "id": "s14",
   "url": "https://help.podia.com/en/articles/11370280-changing-your-podia-plan",
   "title": "Changing your Podia plan",
   "publisher": "vendor",
   "quote": "If you downgrade your plan, you will automatically be scheduled to move to the new plan at the end of your billing cycle.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "s15",
   "url": "https://help.podia.com/en/articles/11370476-what-happens-when-i-cancel-my-account",
   "title": "What happens when I cancel my account?",
   "publisher": "vendor",
   "quote": "By downgrading to a monthly or lower-tier plan, you can continue running your site normally while keeping all of your content live",
   "supports": "downgrading keeps the site live"
  },
  {
   "id": "s16",
   "url": "https://help.podia.com/en/articles/11370819-what-happens-if-i-downgrade-my-account",
   "title": "What happens if I downgrade my account?",
   "publisher": "vendor",
   "quote": "you'll need to reduce your usage before the downgrade can be completed.",
   "supports": "plan limits must be met before downgrading"
  },
  {
   "id": "s17",
   "url": "https://help.podia.com/en/articles/11370280-changing-your-podia-plan",
   "title": "Changing your Podia plan",
   "publisher": "vendor",
   "quote": "Use the Pay yearly option if you'd like to be billed annually and save 15% on your subscription.",
   "supports": "annual billing saves 15%"
  },
  {
   "id": "s18",
   "url": "https://help.podia.com/en/articles/11370285-exporting-your-contacts",
   "title": "Exporting your contacts",
   "publisher": "vendor",
   "quote": "We'll send you an email with a .csv file containing all of your contacts once it's ready.",
   "supports": "contact export format and delivery"
  },
  {
   "id": "s19",
   "url": "https://help.podia.com/en/articles/11370285-exporting-your-contacts",
   "title": "Exporting your contacts",
   "publisher": "vendor",
   "quote": "No, these links will no longer continue to work after deleting your account.",
   "supports": "export links die with the account"
  },
  {
   "id": "s20",
   "url": "https://help.podia.com/en/articles/11370285-exporting-your-contacts",
   "title": "Exporting your contacts",
   "publisher": "vendor",
   "quote": "The product customer export only includes customers who are currently actively enrolled.",
   "supports": "product customer export limit"
  },
  {
   "id": "s21",
   "url": "https://help.podia.com/en/articles/11371040-viewing-and-exporting-your-sales",
   "title": "Viewing and exporting your sales",
   "publisher": "vendor",
   "quote": "a CSV file containing your invoice data will be sent to your email address.",
   "supports": "sales export format and delivery"
  },
  {
   "id": "s22",
   "url": "https://help.podia.com/en/articles/11370476-what-happens-when-i-cancel-my-account",
   "title": "What happens when I cancel my account?",
   "publisher": "vendor",
   "quote": "If you cancel your subscription but decide to return, your content will be safely stored for 180 days. After this 180-day period, your data will no longer be retrievable.",
   "supports": "how long data is kept"
  },
  {
   "id": "s23",
   "url": "https://help.podia.com/en/articles/11370869-canceling-your-podia-subscription",
   "title": "Canceling your Podia subscription",
   "publisher": "vendor",
   "quote": "Your custom domain will be disconnected",
   "supports": "the custom domain is disconnected"
  },
  {
   "id": "s24",
   "url": "https://help.podia.com/en/articles/11370433-can-i-pause-my-podia-subscription",
   "title": "Can I pause my Podia subscription?",
   "publisher": "vendor",
   "quote": "At this time, Podia doesn't offer a way to pause your subscription.",
   "supports": "no pause option"
  },
  {
   "id": "s25",
   "url": "https://help.podia.com/en/articles/11371130-deleting-your-podia-account",
   "title": "Deleting your Podia account",
   "publisher": "vendor",
   "quote": "Deleting your Podia account is immediate, and once deleted, it cannot be recovered.",
   "supports": "deleting differs from cancelling"
  },
  {
   "id": "s26",
   "url": "https://help.podia.com/en/articles/11370476-what-happens-when-i-cancel-my-account",
   "title": "What happens when I cancel my account?",
   "publisher": "vendor",
   "quote": "No — once your account is canceled, you won't be able to access your dashboard or content.",
   "supports": "export before cancelling"
  },
  {
   "id": "s27",
   "url": "https://help.podia.com/en/articles/11370869-canceling-your-podia-subscription",
   "title": "Canceling your Podia subscription",
   "publisher": "vendor",
   "quote": "Any active email campaigns will be paused",
   "supports": "email campaigns are paused"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Whether team members (assistants) can cancel, or only the account holder, is not stated",
   "Podia's help pages don't mention Apple or Google billing for Podia plans, so no app-store route is given",
   "A direct Billing link (app.podia.com/account/billing/edit) isn't on Podia's help or pricing pages, so no start_url is given; the steps start from the Admin dashboard"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "start_url set to null: the app.podia.com billing deep link isn't on any official page",
    "Re-checked all 27 quotes, the cancel, what-happens, plan-change, export and pricing pages: steps, 72-hour refund window, 180-day retention and exports match",
    "No customer self-cancel route added: Podia's help center only documents creators cancelling customers' subscriptions"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "podia",
  "name": "Podia",
  "recipes": [
   {
    "id": "replace-podia",
    "title": "Course platform",
    "best_year_one_net": 538
   }
  ]
 },
 "page": "https://stackcut.io/cancel/podia",
 "json": "https://stackcut.io/exits/podia.json",
 "evidence": {
  "packet_revision": "f5ef6abdfe5e8c875baf2afd4ced903db953867ba0ac3db751901ea5070ff58b",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "podia--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "podia--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}