{
 "id": "plex",
 "name": "Plex",
 "category": "streaming_video",
 "website": "https://www.plex.tv",
 "domains": [
  "plex.tv"
 ],
 "summary": "Cancel future renewal of Plex Pass or Remote Watch Pass on your Plex account's Subscriptions page. A Remote Watch Pass started in the iPhone or iPad app is billed by Apple, so cancel it in Apple's subscription settings. A lifetime Plex Pass is a one-time payment with nothing to renew.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Plex Pass or Remote Watch Pass, billed by Plex",
   "applies_to": "Monthly and yearly Plex Pass and Remote Watch Pass subscriptions bought from Plex",
   "who": "The account holder, signed in to their Plex account",
   "method": "self_serve",
   "start_url": "https://www.plex.tv/plans/",
   "steps": [
    {
     "do": "Sign in to your Plex account",
     "expect": null
    },
    {
     "do": "Go to your account's Subscriptions page",
     "expect": null
    },
    {
     "do": "Cancel future renewal of the subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Plex describes a cancelled Remote Watch Pass as left to expire, which implies access runs to the end of the paid period; the exact end of access isn't stated",
   "notice": "None stated; Plex says you can cancel future renewal of a recurring subscription at any time",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s9"
   ]
  },
  {
   "channel": "apple_app_store",
   "label": "Remote Watch Pass billed by Apple",
   "applies_to": "Remote Watch Pass started in the Plex mobile app and billed through the App Store",
   "who": "The Apple Account holder who started the subscription",
   "method": "platform_settings",
   "start_url": "https://support.apple.com/en-us/118428",
   "steps": [
    {
     "do": "On iPhone or iPad, open Settings and tap your name, then tap Subscriptions",
     "expect": null
    },
    {
     "do": "Tap the Plex subscription, then tap Cancel Subscription (you might need to scroll down)",
     "expect": null
    },
    {
     "do": "On a Mac, open the App Store, click your name at the bottom of the sidebar, click your name again, then Subscriptions, select the subscription and click Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled",
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s3",
    "s10",
    "s4",
    "s5",
    "s11",
    "s6"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Plex is free to download and use for streaming your own media to devices on your local network; a paid pass is needed for features like remote streaming",
   "evidence": "documented",
   "seen": null,
   "source_ids": [
    "s12",
    "s13"
   ]
  },
  {
   "type": "downgrade",
   "what": "If you only need to stream your own media away from home, Remote Watch Pass covers just remote streaming of personal content from a Plex Media Server you can access, at a regular list price of $2.99/month or $29.99/year",
   "evidence": "documented",
   "seen": null,
   "source_ids": [
    "s13",
    "s15",
    "s16"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Remote Watch Pass costs $29.99/year at its regular list price versus $2.99/month; Plex Pass is also sold as a yearly plan or a one-time lifetime payment, with the same features on every term",
   "evidence": "documented",
   "seen": null,
   "source_ids": [
    "s15",
    "s16",
    "s17",
    "s18"
   ]
  }
 ],
 "export": [
  {
   "data": "A copy of the personal data associated with your Plex account",
   "how": "Submit a data access request through Plex's \"Your Plex Privacy Rights\" process from the email address on your account; Plex verifies your identity first",
   "format": null,
   "limits": "Requests from account holders must come from the account's email address",
   "source_ids": [
    "s19",
    "s20"
   ]
  }
 ],
 "after_cancel": {
  "access_until": null,
  "data_kept": null,
  "you_lose": [
   "Remote streaming of your personal media, if no pass remains (local-network streaming stays free)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "A lifetime Plex Pass is a one-time payment, so there is no renewal to cancel",
   "A Remote Watch Pass billed by the App Store is cancelled in Apple's settings, not on the Plex Subscriptions page",
   "To move from Remote Watch Pass to Plex Pass, Plex says to cancel renewal, let the Remote Watch Pass expire, then start a new Plex Pass",
   "Deleting your Plex account through the privacy request is a full deletion of the account, which can no longer be accessed; cancel renewal instead if you only want to stop charges",
   "For billing questions, Plex's support site links to Contact Billing Support"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.plex.tv/plans/",
   "title": "Plex plans",
   "publisher": "vendor",
   "quote": "You can cancel future renewals at any time. Go to your account Subscriptions page to make any changes to your subscription.",
   "supports": "where to cancel renewal of Plex Pass and Remote Watch Pass"
  },
  {
   "id": "s2",
   "url": "https://www.plex.tv/plans/",
   "title": "Plex plans",
   "publisher": "vendor",
   "quote": "You can cancel future renewal of a recurring subscription at any time.",
   "supports": "cancelling renewal at any time, with no notice period stated"
  },
  {
   "id": "s3",
   "url": "https://www.plex.tv/plans/",
   "title": "Plex plans",
   "publisher": "vendor",
   "quote": "to start a Remote Watch Pass billed through the App Store, while signed in to the same Apple ID",
   "supports": "Remote Watch Pass can be billed through the App Store"
  },
  {
   "id": "s10",
   "url": "https://www.plex.tv/plans/",
   "title": "Plex plans",
   "publisher": "vendor",
   "quote": "Start your Remote Watch Pass subscription through our mobile app.",
   "supports": "Remote Watch Pass is sold in the mobile app"
  },
  {
   "id": "s4",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel your subscriptions",
   "publisher": "platform",
   "quote": "In Settings, tap your name.",
   "supports": "the Apple path to subscriptions on iPhone or iPad"
  },
  {
   "id": "s5",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel your subscriptions",
   "publisher": "platform",
   "quote": "Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.",
   "supports": "the Apple button that cancels the subscription"
  },
  {
   "id": "s11",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel your subscriptions",
   "publisher": "platform",
   "quote": "In the App Store, click your name at the bottom of the sidebar.",
   "supports": "the Apple path on a Mac"
  },
  {
   "id": "s6",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel your subscriptions",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to tell the subscription is cancelled"
  },
  {
   "id": "s9",
   "url": "https://www.plex.tv/plans/",
   "title": "Plex plans",
   "publisher": "vendor",
   "quote": "Users wishing to upgrade like this can cancel renewal of an existing Remote Watch Pass subscription, allow it to expire, and then start a new, full Plex Pass subscription.",
   "supports": "a cancelled Remote Watch Pass runs until it expires; switching to Plex Pass"
  },
  {
   "id": "s12",
   "url": "https://www.plex.tv/plans/",
   "title": "Plex plans",
   "publisher": "vendor",
   "quote": "It's totally free to download the Plex software, set up your server, and start streaming to any device on your local network.",
   "supports": "free local-network streaming"
  },
  {
   "id": "s13",
   "url": "https://www.plex.tv/plans/",
   "title": "Plex plans",
   "publisher": "vendor",
   "quote": "This allows streaming personal content remotely from any Plex Media Server to which you have access.",
   "supports": "what Remote Watch Pass covers"
  },
  {
   "id": "s15",
   "url": "https://www.plex.tv/plans/",
   "title": "Plex plans",
   "publisher": "vendor",
   "quote": "Following this date it will renew at the regular list price of $2.99/month.",
   "supports": "Remote Watch Pass monthly list price"
  },
  {
   "id": "s16",
   "url": "https://www.plex.tv/plans/",
   "title": "Plex plans",
   "publisher": "vendor",
   "quote": "Following this date it will renew at the regular list price of $29.99/year.",
   "supports": "Remote Watch Pass yearly list price"
  },
  {
   "id": "s17",
   "url": "https://www.plex.tv/plans/",
   "title": "Plex plans",
   "publisher": "vendor",
   "quote": "It's available as a recurring monthly or yearly plan, as well as a one-time lifetime payment.",
   "supports": "Plex Pass terms, including the one-time lifetime payment"
  },
  {
   "id": "s18",
   "url": "https://www.plex.tv/plans/",
   "title": "Plex plans",
   "publisher": "vendor",
   "quote": "All the features and functionality of Plex Pass are the same regardless of subscription term (monthly/yearly/lifetime).",
   "supports": "same features on every Plex Pass term"
  },
  {
   "id": "s19",
   "url": "https://www.plex.tv/about/privacy-legal/",
   "title": "Plex privacy policy",
   "publisher": "vendor",
   "quote": "After verifying your identity, Plex will provide you with a copy of Personal Data associated with your account.",
   "supports": "personal data copy on request"
  },
  {
   "id": "s20",
   "url": "https://www.plex.tv/about/privacy-legal/",
   "title": "Plex privacy policy",
   "publisher": "vendor",
   "quote": "If you do have an account, we will require you to submit your request from the email address associated with your account.",
   "supports": "requests must come from the account email"
  },
  {
   "id": "s7",
   "url": "https://www.plex.tv/about/privacy-legal/",
   "title": "Plex privacy policy",
   "publisher": "vendor",
   "quote": "Keep in mind that this option will result in the full deletion of your Plex account itself",
   "supports": "account deletion is a separate, full deletion of the account"
  },
  {
   "id": "s8",
   "url": "https://www.plex.tv/about/privacy-legal/",
   "title": "Plex privacy policy",
   "publisher": "vendor",
   "quote": "The account will no longer be accessible once you do so.",
   "supports": "a deleted account can't be accessed"
  },
  {
   "id": "s21",
   "url": "https://support.plex.tv/",
   "title": "Plex Support",
   "publisher": "vendor",
   "quote": "Contact Billing Support",
   "supports": "Plex offers a billing support contact"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Plex's help article on managing Plex Pass subscriptions (support.plex.tv) wasn't readable, so the exact buttons on the Subscriptions page and the confirmation you get aren't confirmed",
   "When access ends after cancelling, and whether Plex gives refunds, aren't stated on Plex's public plans and privacy pages",
   "Whether Plex Pass or Remote Watch Pass can also be bought through Google Play, or Plex Pass through the App Store, isn't confirmed on the pages checked",
   "Current Plex Pass prices aren't shown in the plans page text",
   "How long Plex keeps account data after a subscription ends isn't stated; the privacy policy says only that data is kept as applicable laws require and as reasonably necessary",
   "Plex's terms of service weren't readable, so renewal and notice rules rest on the plans page"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "partial",
   "notes": [
    "Corrected the Apple steps to Apple's wording and added the Mac path",
    "Added that a cancelled Remote Watch Pass is left to expire, and that a lifetime Plex Pass has no renewal",
    "Added the free local-streaming option, Remote Watch Pass list prices and yearly billing to ways to pay less",
    "Added the personal-data copy request as an export option",
    "Plex's subscription help article couldn't be re-checked, so the packet stays partial"
   ]
  }
 },
 "delete_account": {
  "url": "https://plex.tv/users/edit",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/plex",
 "json": "https://stackcut.io/exits/plex.json",
 "evidence": {
  "packet_revision": "864a90b571a43ecd3c0958de4fe341808211b898c53713912ebb190657935c45",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "plex--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "plex--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}