{
 "id": "playstation_plus",
 "name": "PlayStation Plus",
 "category": "gaming",
 "website": "https://www.playstation.com/en-us/ps-plus/",
 "domains": [
  "playstation.com"
 ],
 "summary": "Cancel in PlayStation Account Management (Subscription, then Cancel Subscription), on a PS5 or PS4, or in the PlayStation App. Benefits last until the next payment date. Refunds only within 14 days of the initial purchase (a free trial counts toward them); monthly games stop working once PS Plus ends.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "PlayStation Plus (Essential, Extra or Premium) bought through PlayStation",
   "who": "The account holder, signed in to the account for PlayStation",
   "method": "self_serve",
   "start_url": "https://www.playstation.com/acct/management",
   "steps": [
    {
     "do": "Sign in to Account Management",
     "expect": "Subscription"
    },
    {
     "do": "Select Subscription from the menu on the left of the screen",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Select Cancel Subscription next to PlayStation Plus",
     "expect": "Reactivate Subscription"
    }
   ],
   "confirm_by": "The subscription now offers Reactivate Subscription, which keeps it active if chosen before the next payment date",
   "effective": "You keep all PlayStation Plus benefits until the end of the period you already paid for; the subscription is deactivated from the next payment date",
   "notice": null,
   "refund": "You can cancel and request a refund within 14 days of your initial purchase, even after using it, but the refund may be reduced pro-rata. If you started with a free trial, the 14 days start when you sign up for the trial and include the trial days. After that, cancelling only stops future payments: no refund for payments already made. To get the refund, contact PlayStation Support or use the refund support page (in some cases, Transaction History in account management); it may show as a refund to your PlayStation wallet minus a charge for the time used.",
   "fees": null,
   "source_ids": [
    "p1",
    "p4",
    "p5",
    "p9",
    "p13",
    "p14",
    "p15",
    "p16",
    "p21",
    "p22",
    "p23"
   ]
  },
  {
   "channel": "direct_app",
   "label": "On a PS5 or PS4",
   "applies_to": "PlayStation Plus bought through PlayStation, cancelled on a PS5 or PS4 console",
   "who": "The account holder, signed in on the console",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "On PS5, go to Settings, then Users and Accounts, then Account, then Payment and Subscriptions, then Subscriptions, then PlayStation Plus",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Select Cancel Subscription",
     "expect": null
    },
    {
     "do": "On PS4 instead, go to PlayStation Plus, then Manage Membership, then Subscription, and select Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "The subscription now offers Reactivate Subscription until the next payment date",
   "effective": "You keep all PlayStation Plus benefits until the end of the period you already paid for; the subscription is deactivated from the next payment date",
   "notice": null,
   "refund": "Same PlayStation Store policy: refund on request within 14 days of the initial purchase (a free trial counts toward the 14 days), possibly reduced pro-rata; otherwise none for payments already made",
   "fees": null,
   "source_ids": [
    "p2",
    "p3",
    "p4",
    "p5",
    "p9",
    "p13",
    "p14",
    "p15",
    "p21"
   ]
  },
  {
   "channel": "direct_app",
   "label": "In the PlayStation App",
   "applies_to": "PlayStation Plus bought through PlayStation, cancelled in the PlayStation App on a phone",
   "who": "The account holder, signed in to the PlayStation App",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Select the PlayStation Store icon at the bottom of the screen",
     "expect": null
    },
    {
     "do": "Select the menu icon at the top right and choose Subscriptions Management",
     "expect": "Cancel"
    },
    {
     "do": "Select Cancel below PlayStation Plus",
     "expect": "Reactivate Subscription"
    }
   ],
   "confirm_by": "The subscription now offers Reactivate Subscription until the next payment date",
   "effective": "The subscription is deactivated from the next payment date; benefits continue until then",
   "notice": null,
   "refund": "Same PlayStation Store policy: refund on request within 14 days of the initial purchase (a free trial counts toward the 14 days), possibly reduced pro-rata; otherwise none for payments already made",
   "fees": null,
   "source_ids": [
    "p9",
    "p10",
    "p11",
    "p12",
    "p13",
    "p15",
    "p21"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Move from PS Plus Premium or Extra to a lower tier in Subscriptions Management; the lower plan starts after the next payment date",
   "evidence": "documented",
   "source_ids": [
    "p17",
    "p18"
   ]
  }
 ],
 "export": [
  {
   "data": "Game saves kept in PS Plus cloud storage",
   "how": "On PS5, go to Settings, then Saved Data and Game/App Settings, choose Saved Data (PS5) or Saved Data (PS4), then Download or Delete from Cloud Storage, and download the saves to console storage",
   "format": null,
   "limits": "Online storage is one of the benefits you lose when PS Plus ends",
   "source_ids": [
    "p6",
    "p19"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the period you already paid for (the next payment date)",
  "data_kept": null,
  "you_lose": [
   "Monthly games and other content downloaded at no cost with the subscription",
   "Online storage for saved data",
   "Online multiplayer in most games you bought"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Redeemed PS Plus packs and avatars, and games bought at PS Plus discounts, stay yours after it ends",
   "The same Subscription page also cancels GTA+, EA Play, Ubisoft+ Classics and other subscriptions bought through PlayStation",
   "To change your mind, select Reactivate Subscription before the next payment date",
   "Download cloud saves to the console before PS Plus ends"
  ]
 },
 "sources": [
  {
   "id": "p1",
   "url": "https://www.playstation.com/en-us/support/subscriptions/cancel-playstation-plus/",
   "title": "How to cancel PlayStation Plus",
   "publisher": "vendor",
   "quote": "Sign in to Account Management. Select Subscription from the menu on the left of the screen. Select Cancel Subscription next to PlayStation Plus.",
   "supports": "the web steps"
  },
  {
   "id": "p2",
   "url": "https://www.playstation.com/en-us/support/subscriptions/cancel-playstation-plus/",
   "title": "How to cancel PlayStation Plus",
   "publisher": "vendor",
   "quote": "Go to Settings > Users and Accounts. Select Account > Payment and Subscriptions > Subscriptions > PlayStation Plus. Select Cancel Subscription.",
   "supports": "the PS5 steps"
  },
  {
   "id": "p3",
   "url": "https://www.playstation.com/en-us/support/subscriptions/cancel-playstation-plus/",
   "title": "How to cancel PlayStation Plus",
   "publisher": "vendor",
   "quote": "Go to PlayStation Plus > Manage Membership > Subscription. Select Cancel Subscription.",
   "supports": "the PS4 steps"
  },
  {
   "id": "p4",
   "url": "https://www.playstation.com/en-us/support/subscriptions/cancel-playstation-plus/",
   "title": "How to cancel PlayStation Plus",
   "publisher": "vendor",
   "quote": "If you would like to keep your subscription, you can select Reactivate Subscription before the next payment date of the current subscription to keep it active.",
   "supports": "how to confirm, and how to undo"
  },
  {
   "id": "p5",
   "url": "https://www.playstation.com/en-us/support/subscriptions/cancel-playstation-plus/",
   "title": "How to cancel PlayStation Plus",
   "publisher": "vendor",
   "quote": "you will continue to have access to all of your PlayStation Plus subscription benefits until the end of any previously purchased subscription payment period.",
   "supports": "when access ends"
  },
  {
   "id": "p6",
   "url": "https://www.playstation.com/en-us/support/subscriptions/cancel-playstation-plus/",
   "title": "How to cancel PlayStation Plus",
   "publisher": "vendor",
   "quote": "Once your PlayStation Plus subscription ends you will lose access to all PlayStation Plus benefits such as monthly games, online storage and online multiplayer.",
   "supports": "what you lose"
  },
  {
   "id": "p7",
   "url": "https://www.playstation.com/en-us/support/subscriptions/cancel-playstation-plus/",
   "title": "How to cancel PlayStation Plus",
   "publisher": "vendor",
   "quote": "redeemed PlayStation Plus packs and avatars, and PlayStation Plus discounted purchases are yours to keep.",
   "supports": "what you keep"
  },
  {
   "id": "p8",
   "url": "https://www.playstation.com/en-us/support/subscriptions/cancel-playstation-plus/",
   "title": "How to cancel PlayStation Plus",
   "publisher": "vendor",
   "quote": "content you previously downloaded at no cost as part of the subscription (such as monthly games) will no longer be available.",
   "supports": "monthly games stop working"
  },
  {
   "id": "p9",
   "url": "https://www.playstation.com/en-us/support/store/cancel-ps-store-subscription/",
   "title": "How to manage subscriptions on PlayStation",
   "publisher": "vendor",
   "quote": "Once you cancel your subscription, it'll be deactivated starting from the next payment date.",
   "supports": "when it takes effect"
  },
  {
   "id": "p10",
   "url": "https://www.playstation.com/en-us/support/store/cancel-ps-store-subscription/",
   "title": "How to manage subscriptions on PlayStation",
   "publisher": "vendor",
   "quote": "Select the PlayStation Store icon at the bottom of the screen. Select the menu icon from the top right of the screen and choose Subscriptions Management.",
   "supports": "the PlayStation App steps"
  },
  {
   "id": "p11",
   "url": "https://www.playstation.com/en-us/support/store/cancel-ps-store-subscription/",
   "title": "How to manage subscriptions on PlayStation",
   "publisher": "vendor",
   "quote": "Select Cancel below the subscription you'd like to cancel. If you'd like to keep your subscription, select Reactivate Subscription to keep it active.",
   "supports": "the final app step"
  },
  {
   "id": "p12",
   "url": "https://www.playstation.com/en-us/support/store/cancel-ps-store-subscription/",
   "title": "How to manage subscriptions on PlayStation",
   "publisher": "vendor",
   "quote": "You can cancel PlayStation Plus (PS Plus), GTA+, EA Play, Ubisoft+ Classics, and other subscriptions on your PS5 console, PS4 console, in the PS App (mobile), or on the web.",
   "supports": "the channels, and other subscriptions on the same page"
  },
  {
   "id": "p13",
   "url": "https://www.playstation.com/en-us/legal/playstation-store-cancellation-policy/",
   "title": "PlayStation Store cancellation policy (US)",
   "publisher": "vendor",
   "quote": "You can cancel your purchase of a subscription and request a refund within 14 days from the initial transaction date, even after you start using the subscription.",
   "supports": "the 14-day refund window"
  },
  {
   "id": "p14",
   "url": "https://www.playstation.com/en-us/legal/playstation-store-cancellation-policy/",
   "title": "PlayStation Store cancellation policy (US)",
   "publisher": "vendor",
   "quote": "The refund may be reduced pro-rata to reflect the use you've had of the service.",
   "supports": "pro-rata reduction"
  },
  {
   "id": "p15",
   "url": "https://www.playstation.com/en-us/legal/playstation-store-cancellation-policy/",
   "title": "PlayStation Store cancellation policy (US)",
   "publisher": "vendor",
   "quote": "This will stop future subscription fees being taken, but you will not receive a refund for payments already made.",
   "supports": "no refund after the 14 days"
  },
  {
   "id": "p16",
   "url": "https://www.playstation.com/en-us/legal/playstation-store-cancellation-policy/",
   "title": "PlayStation Store cancellation policy (US)",
   "publisher": "vendor",
   "quote": "In some cases, you may also be able to request a refund for certain purchases by going to your Transaction History in account management.",
   "supports": "where to request a refund"
  },
  {
   "id": "p17",
   "url": "https://www.playstation.com/en-us/ps-plus/",
   "title": "PlayStation Plus (FAQ)",
   "publisher": "vendor",
   "quote": "How can I downgrade my PlayStation Plus membership from PS Plus Premium or PS Plus Extra to a plan with fewer benefits?",
   "supports": "downgrading is possible"
  },
  {
   "id": "p18",
   "url": "https://www.playstation.com/en-us/ps-plus/",
   "title": "PlayStation Plus (FAQ)",
   "publisher": "vendor",
   "quote": "Your membership will continue on a lower tier plan after the next payment date.",
   "supports": "when a downgrade applies"
  },
  {
   "id": "p19",
   "url": "https://www.playstation.com/en-us/support/subscriptions/ps5-ps-plus-cloud-storage/",
   "title": "PlayStation Plus cloud storage for PS5 consoles",
   "publisher": "vendor",
   "quote": "Select Download or Delete from Cloud Storage, and then go to the Download to console storage tab.",
   "supports": "how to download cloud saves"
  },
  {
   "id": "p20",
   "url": "https://www.playstation.com/en-us/ps-plus/",
   "title": "PlayStation Plus (FAQ)",
   "publisher": "vendor",
   "quote": "For the majority of games that you have purchased on disc or downloaded from PlayStation Store, you need a PlayStation Plus membership plan to play online.",
   "supports": "online play needs PS Plus"
  },
  {
   "id": "p21",
   "url": "https://www.playstation.com/en-us/legal/playstation-store-cancellation-policy/",
   "title": "PlayStation Store cancellation policy (US)",
   "publisher": "vendor",
   "quote": "the 14-day cancellation period will commence on the day we accept your order of the free trial and the duration of the free trial will be included",
   "supports": "a free trial counts toward the 14-day refund window"
  },
  {
   "id": "p22",
   "url": "https://www.playstation.com/en-us/legal/playstation-store-cancellation-policy/",
   "title": "PlayStation Store cancellation policy (US)",
   "publisher": "vendor",
   "quote": "If you would like to request a refund, please contact PlayStation Support or visit our refund support page.",
   "supports": "how to request the refund"
  },
  {
   "id": "p23",
   "url": "https://www.playstation.com/en-us/legal/playstation-store-cancellation-policy/",
   "title": "PlayStation Store cancellation policy (US)",
   "publisher": "vendor",
   "quote": "a refund to your wallet of the full amount originally paid and then a debit of a charge for the period of the service you received.",
   "supports": "the refund may show as a wallet refund minus a charge for the time used"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "How long PlayStation keeps saves in cloud storage after PS Plus ends is not stated on the pages we read",
   "Plan prices on playstation.com couldn't be read, so the savings from a lower tier or a 12-month plan aren't confirmed",
   "No PlayStation page we read documents PS Plus billed by a third party"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Refund window now runs from the initial purchase and a free trial counts toward the 14 days, not 'the first charge'; routes and summary (p21)",
    "Web route refund now says how to request it and that it may come back as a wallet refund (p22, p23)"
   ]
  }
 },
 "delete_account": {
  "url": "https://www.playstation.com/en-us/support/account/close-account-for-psn/",
  "difficulty": "hard",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/playstation_plus",
 "json": "https://stackcut.io/exits/playstation_plus.json",
 "localized": [
  {
   "language": "de",
   "market": "DE",
   "title": "PlayStation Plus kündigen",
   "page": "https://stackcut.io/de/cancel/playstation_plus",
   "checked_on": "2026-10-05"
  },
  {
   "language": "nl",
   "market": "NL",
   "title": "PlayStation Plus opzeggen",
   "page": "https://stackcut.io/nl/cancel/playstation_plus",
   "checked_on": "2026-10-05"
  }
 ],
 "evidence": {
  "packet_revision": "8e16c56ecf528ac57925b01cfc8631601af6fffbfab3e6c722dc9a45d25f4466",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "playstation-plus--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "playstation-plus--direct-app--r2",
    "channel": "direct_app",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "playstation-plus--direct-app--r3",
    "channel": "direct_app",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}