{
 "id": "plausible",
 "name": "Plausible Analytics",
 "category": "marketing_sales",
 "website": "https://plausible.io",
 "domains": [
  "plausible.io"
 ],
 "summary": "The team Owner or a Billing user opens Account Settings, Subscription, Cancel plan; plans renew automatically and fees aren't refunded. Stats stay visible until the paid period ends, then the dashboard locks; collection stops a month later and Plausible may delete data (emailing first). Export from Site Settings first.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Plausible Analytics subscriptions (Starter, Growth, Business), monthly or yearly",
   "who": "The team Owner, or a user with the Billing role",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Log in, click your account name in the top right menu, then Account Settings",
     "expect": "Subscription"
    },
    {
     "do": "Go to the Subscription section and click Cancel plan",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current billing cycle: stats keep being counted with full dashboard access until then, and then the dashboard is locked",
   "notice": "None: plans renew automatically, monthly or yearly, so cancel before the renewal date",
   "refund": "None: Plausible's terms say fees paid are non-refundable",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s22",
    "s23",
    "s24"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Change plan instead: Account Settings, Subscription, Change plan, then pick a plan, tier and billing frequency; the preview shows a pro-rated amount for the rest of the cycle",
   "evidence": "documented",
   "source_ids": [
    "s7",
    "s8"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Yearly billing saves 2 months",
   "evidence": "documented",
   "source_ids": [
    "s9"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Nonprofits, educational institutions and open-source projects get 15% off a Business plan with annual billing; contact Plausible for a discount code",
   "evidence": "documented",
   "source_ids": [
    "s10",
    "s11"
   ]
  }
 ],
 "export": [
  {
   "data": "The site's collected stats",
   "how": "In Site Settings, open Imports & Exports and click Export to CSV in the Export Data panel; Plausible emails you when it's ready. This still works on a locked site after cancelling; dashboard exports and the Stats API don't",
   "format": "CSV",
   "limits": "Download within 24 hours of the ready email. After the paid period ends, Plausible may delete sites and stats; it emails before the deletion date, and deleted data can't be recovered",
   "source_ids": [
    "s12",
    "s13",
    "s14",
    "s15",
    "s25",
    "s26",
    "s27"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the paid billing period; after that the dashboard is locked, though you can still log in and open account and site settings",
  "data_kept": "One month after the dashboard locks, Plausible stops collecting data. Once the paid period ends it may delete your sites and stats, emailing you before it does; resubscribing before then unlocks the dashboards with your historical stats",
  "you_lose": [
   "Viewing your stats once the dashboard locks",
   "Data collection, one month after the lock",
   "Sites and stats, if Plausible deletes them after the paid period (it emails first)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only the team Owner or a user with the Billing role can manage the subscription",
   "To delete an account or team, cancel any active subscription first; deleting the account removes all sites and stats, and a sole team owner must add another owner or delete the team",
   "Export data from site settings before the deletion date in Plausible's email",
   "Resubscribing from the Subscription section unlocks dashboards and restarts data collection immediately",
   "The 30-day free trial needs no credit card"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://plausible.io/docs/cancel-subscription",
   "title": "Cancel your subscription plan",
   "publisher": "vendor",
   "quote": "Log in to your Plausible account. In the top right menu, click your account name → Account Settings. Go to the Subscription section and click Cancel plan.",
   "supports": "the cancel steps"
  },
  {
   "id": "s2",
   "url": "https://plausible.io/docs/cancel-subscription",
   "title": "Cancel your subscription plan",
   "publisher": "vendor",
   "quote": "Your stats keep being counted and you have full access to your dashboard.",
   "supports": "access until the paid period ends"
  },
  {
   "id": "s3",
   "url": "https://plausible.io/docs/cancel-subscription",
   "title": "Cancel your subscription plan",
   "publisher": "vendor",
   "quote": "Your dashboard is locked. You can still log in, access your account settings and site settings, but you cannot view your stats.",
   "supports": "what happens after the period ends"
  },
  {
   "id": "s4",
   "url": "https://plausible.io/docs/users-roles",
   "title": "Users and roles",
   "publisher": "vendor",
   "quote": "Owner can manage the team, sites, their own API keys, 2FA enforcement, SSO and the subscription.",
   "supports": "the Owner can cancel"
  },
  {
   "id": "s5",
   "url": "https://plausible.io/docs/users-roles",
   "title": "Users and roles",
   "publisher": "vendor",
   "quote": "Billing can manage the subscription, payments, invoices and their own API keys",
   "supports": "the Billing role can cancel"
  },
  {
   "id": "s6",
   "url": "https://plausible.io/docs/cancel-subscription",
   "title": "Cancel your subscription plan",
   "publisher": "vendor",
   "quote": "One month after locking, Plausible stops collecting data.",
   "supports": "when data collection stops"
  },
  {
   "id": "s7",
   "url": "https://plausible.io/docs/change-plan",
   "title": "Change plan",
   "publisher": "vendor",
   "quote": "In the top right menu, click your account name → Account Settings. Go to the Subscription section and click the Change plan button.",
   "supports": "where plan changes start"
  },
  {
   "id": "s8",
   "url": "https://plausible.io/docs/change-plan",
   "title": "Change plan",
   "publisher": "vendor",
   "quote": "a pro-rated amount reflecting what you've already paid and the time remaining on your current cycle",
   "supports": "plan changes are pro-rated"
  },
  {
   "id": "s9",
   "url": "https://plausible.io/docs/subscription-plans",
   "title": "Subscription plans",
   "publisher": "vendor",
   "quote": "Save 2 months by choosing yearly billing.",
   "supports": "the yearly discount"
  },
  {
   "id": "s10",
   "url": "https://plausible.io/docs/nonprofit-and-education-pricing",
   "title": "Nonprofit and education pricing",
   "publisher": "vendor",
   "quote": "Our 15% discount is available only to nonprofits, educational institutions and open-source projects choosing a Business plan with annual billing.",
   "supports": "the nonprofit and education discount"
  },
  {
   "id": "s11",
   "url": "https://plausible.io/docs/nonprofit-and-education-pricing",
   "title": "Nonprofit and education pricing",
   "publisher": "vendor",
   "quote": "We'll send you a discount code to use at checkout.",
   "supports": "how the discount is applied"
  },
  {
   "id": "s12",
   "url": "https://plausible.io/docs/cancel-subscription",
   "title": "Cancel your subscription plan",
   "publisher": "vendor",
   "quote": "export your collected data at any time from the site settings of any locked site",
   "supports": "exporting after cancelling"
  },
  {
   "id": "s13",
   "url": "https://plausible.io/docs/cancel-subscription",
   "title": "Cancel your subscription plan",
   "publisher": "vendor",
   "quote": "Data retention limits apply to active subscriptions only. Once you cancel and your paid period ends, we may delete your sites and stats.",
   "supports": "data may be deleted after the paid period"
  },
  {
   "id": "s14",
   "url": "https://plausible.io/docs/cancel-subscription",
   "title": "Cancel your subscription plan",
   "publisher": "vendor",
   "quote": "We'll email you before that happens so you have time to export your data or resubscribe.",
   "supports": "an email comes before deletion"
  },
  {
   "id": "s15",
   "url": "https://plausible.io/docs/cancel-subscription",
   "title": "Cancel your subscription plan",
   "publisher": "vendor",
   "quote": "Deleted data cannot be recovered, so if you're coming back, resubscribe or export your data before the deletion date in our email.",
   "supports": "deletion is permanent"
  },
  {
   "id": "s16",
   "url": "https://plausible.io/docs/cancel-subscription",
   "title": "Cancel your subscription plan",
   "publisher": "vendor",
   "quote": "If you resubscribe before your data is deleted, your historical stats will still be there.",
   "supports": "resubscribing keeps history"
  },
  {
   "id": "s17",
   "url": "https://plausible.io/docs/cancel-subscription",
   "title": "Cancel your subscription plan",
   "publisher": "vendor",
   "quote": "Your dashboards unlock automatically and data collection resumes immediately.",
   "supports": "what resubscribing does"
  },
  {
   "id": "s18",
   "url": "https://plausible.io/docs/cancel-subscription",
   "title": "Cancel your subscription plan",
   "publisher": "vendor",
   "quote": "To delete your entire account or team, you'll first need to cancel any active subscription.",
   "supports": "cancel before deleting"
  },
  {
   "id": "s19",
   "url": "https://plausible.io/docs/delete-account",
   "title": "Delete account",
   "publisher": "vendor",
   "quote": "Deleting your account removes all the sites and stats you've collected.",
   "supports": "what account deletion removes"
  },
  {
   "id": "s20",
   "url": "https://plausible.io/docs/delete-account",
   "title": "Delete account",
   "publisher": "vendor",
   "quote": "add another owner to your team or delete the team altogether",
   "supports": "a sole owner must hand over or delete the team"
  },
  {
   "id": "s21",
   "url": "https://plausible.io/docs/subscription-plans",
   "title": "Subscription plans",
   "publisher": "vendor",
   "quote": "30-day free trial, no credit card required",
   "supports": "the trial needs no card"
  },
  {
   "id": "s22",
   "url": "https://plausible.io/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Fees paid hereunder are non-refundable.",
   "supports": "no refunds"
  },
  {
   "id": "s23",
   "url": "https://plausible.io/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "If you cancel the service before the end of your current paid period, your cancellation will take effect at the end of the current billing cycle.",
   "supports": "cancelling takes effect at the end of the billing cycle"
  },
  {
   "id": "s24",
   "url": "https://plausible.io/docs/change-plan",
   "title": "Change plan",
   "publisher": "vendor",
   "quote": "Your subscription renews automatically and you can change or cancel at any time.",
   "supports": "plans renew automatically"
  },
  {
   "id": "s25",
   "url": "https://plausible.io/docs/export-stats",
   "title": "Export stats",
   "publisher": "vendor",
   "quote": "In the Imports & Exports section, find the Export Data panel and click on the Export to CSV button",
   "supports": "where the site-settings export is"
  },
  {
   "id": "s26",
   "url": "https://plausible.io/docs/export-stats",
   "title": "Export stats",
   "publisher": "vendor",
   "quote": "Your export will be queued and we'll email you when it's ready for download. You'll have 24 hours to download the data after the export is ready",
   "supports": "the export is emailed and must be downloaded within 24 hours"
  },
  {
   "id": "s27",
   "url": "https://plausible.io/docs/export-stats",
   "title": "Export stats",
   "publisher": "vendor",
   "quote": "Dashboard exports and the Stats API are unavailable without an active trial or subscription.",
   "supports": "only the site-settings export works after the plan lapses"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Enterprise plans are custom and not self-serve; how to end one is not documented",
   "Whether the cancel flow asks for a reason, shows an offer or sends a confirmation email is not documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Refund: fees are non-refundable, per the Terms (s22)",
    "Notice and effective: plans renew automatically; cancelling takes effect at the end of the billing cycle (s24, s23)",
    "Export: Imports & Exports, Export to CSV, emailed, 24 hours to download; dashboard export and Stats API stop with the plan (s25-s27)",
    "s7 re-copied to cover the Change plan button; summary now says plans auto-renew and aren't refunded",
    "Refund, renewal and export-format gaps confirmed on plausible.io/terms and docs/export-stats; level set to docs"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "plausible",
  "name": "Plausible Analytics",
  "recipes": [
   {
    "id": "basic-web-analytics",
    "title": "Basic website and conversion analytics",
    "best_year_one_net": 58
   }
  ]
 },
 "page": "https://stackcut.io/cancel/plausible",
 "json": "https://stackcut.io/exits/plausible.json",
 "evidence": {
  "packet_revision": "7e8d1b881abab5a4f7e0403ce76407891e2d096f26d8ba2823830aa0f6e9bf20",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "plausible--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
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     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}