{
 "id": "pixlr",
 "name": "Pixlr",
 "category": "design_creative",
 "website": "https://pixlr.com",
 "domains": [
  "pixlr.com"
 ],
 "summary": "Cancel a Pixlr subscription bought on pixlr.com on your account's Subscriptions page; premium features last until the period ends. Subscriptions bought in the iOS or Android app are managed in that app store. Gotcha: Pixlr gives no refunds once a payment is processed, and subscription AI credits reset to zero.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Pixlr subscriptions bought on pixlr.com, paid by Visa or Mastercard card or PayPal",
   "who": "The Pixlr account holder",
   "method": "self_serve",
   "start_url": "https://pixlr.com/?settings=subscription",
   "steps": [
    {
     "do": "Sign in to your Pixlr account on pixlr.com and open the Subscriptions page (or My Account)",
     "expect": null
    },
    {
     "do": "Cancel the subscription and follow the instructions shown",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Premium features stay available until the end of the billing period",
   "notice": "Subscriptions renew automatically at the end of each subscription period",
   "refund": "No refunds once a payment has been processed; the Terms say payments are non-refundable to the extent the law allows",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s21"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Pixlr subscriptions bought in a Pixlr iOS app (payment processed by the App Store)",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://account.apple.com/account/manage/section/subscriptions",
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name, then Subscriptions",
     "expect": null
    },
    {
     "do": "Tap the Pixlr subscription, then tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "The subscription shows an expiration message in red text, or no Cancel button",
   "effective": null,
   "notice": null,
   "refund": "Ask Apple: Pixlr says refunds for app subscriptions are requested from the store",
   "fees": null,
   "source_ids": [
    "s7",
    "s8",
    "s9",
    "s10"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Pixlr subscriptions bought in a Pixlr Android app (payment processed by Google Play)",
   "who": "The Google Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to subscriptions in Google Play and click or tap Manage next to the Pixlr subscription",
     "expect": "Cancel subscription"
    },
    {
     "do": "Click or tap Cancel subscription and follow the instructions",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time you've already paid",
   "notice": null,
   "refund": "Ask Google Play: Pixlr says refunds for app subscriptions are requested from the store",
   "fees": null,
   "source_ids": [
    "s7",
    "s8",
    "s11",
    "s12"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "annual_billing",
   "what": "Pay yearly instead of monthly: Pixlr's pricing page shows yearly billing saving 20%",
   "evidence": "documented",
   "source_ids": [
    "s13"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the billing period",
  "data_kept": "Cancelling doesn't close the account. To delete it, email info@pixlr.com; on closure and with your instruction, Pixlr makes reasonable efforts to erase account data",
  "you_lose": [
   "Plus or Premium features once the period ends",
   "Subscription AI credits, which reset to 0 when you cancel (separately bought credit packs are counted separately)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "One subscription works on web, desktop and mobile, but it is cancelled where it was bought: pixlr.com, the App Store or Google Play",
   "Pixlr doesn't refund web payments once processed; app store refunds go to the store",
   "You can keep using work you created after cancelling",
   "Use subscription AI credits before cancelling: they reset to 0",
   "Deleting the account is a separate request by email to info@pixlr.com"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://pixlr.com/pricing/",
   "title": "Pixlr pricing and plans",
   "publisher": "vendor",
   "quote": "You can cancel at any time in your Subscriptions page. Once you cancel you'll be able to access premium features until your subscription period has ended.",
   "supports": "where to cancel and when it takes effect"
  },
  {
   "id": "s2",
   "url": "https://pixlr.com/terms-of-use/",
   "title": "Terms Of Use - Pixlr.com",
   "publisher": "vendor",
   "quote": "For cancellation purposes, You may cancel Your subscription by going to 'My Account' and following the instructions as stated therein.",
   "supports": "cancel in My Account"
  },
  {
   "id": "s3",
   "url": "https://pixlr.com/terms-of-use/",
   "title": "Terms Of Use - Pixlr.com",
   "publisher": "vendor",
   "quote": "You can cancel Your subscription to the Paid Services at any time, and You will continue to have access to the Paid Services through the end of Your billing period.",
   "supports": "access until the end of the billing period"
  },
  {
   "id": "s4",
   "url": "https://pixlr.com/terms-of-use/",
   "title": "Terms Of Use - Pixlr.com",
   "publisher": "vendor",
   "quote": "The subscription to the Paid Services is based on an auto-renewal basis whereby it will automatically be renewed upon the end of the application subscription period",
   "supports": "automatic renewal"
  },
  {
   "id": "s5",
   "url": "https://pixlr.com/pricing/",
   "title": "Pixlr pricing and plans",
   "publisher": "vendor",
   "quote": "Pixlr is unable to process any refunds for your subscription once your payment has been processed.",
   "supports": "no refunds"
  },
  {
   "id": "s6",
   "url": "https://pixlr.com/terms-of-use/",
   "title": "Terms Of Use - Pixlr.com",
   "publisher": "vendor",
   "quote": "To the extent permitted by the applicable law, payments are non-refundable, and we do not provide refunds for any unused Paid Services.",
   "supports": "the Terms on refunds"
  },
  {
   "id": "s7",
   "url": "https://pixlr.com/pricing/",
   "title": "Pixlr pricing and plans",
   "publisher": "vendor",
   "quote": "If you subscribed via a mobile app then all subscriptions are managed through your app store - to request a refund you'll need to contact the store directly.",
   "supports": "app subscriptions are managed and refunded by the store"
  },
  {
   "id": "s8",
   "url": "https://pixlr.com/pricing/",
   "title": "Pixlr pricing and plans",
   "publisher": "vendor",
   "quote": "On mobile apps your payment is processed through your device's app store account.",
   "supports": "the app stores bill mobile subscriptions"
  },
  {
   "id": "s9",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the App Store steps"
  },
  {
   "id": "s10",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s11",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.",
   "supports": "the Google Play steps"
  },
  {
   "id": "s12",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when a Google Play cancellation takes effect"
  },
  {
   "id": "s13",
   "url": "https://pixlr.com/pricing/",
   "title": "Pixlr pricing and plans",
   "publisher": "vendor",
   "quote": "Yearly + Save 20%",
   "supports": "annual billing saves money"
  },
  {
   "id": "s14",
   "url": "https://pixlr.com/pricing/",
   "title": "Pixlr pricing and plans",
   "publisher": "vendor",
   "quote": "If you cancel your subscription the subscription credits will reset to 0.",
   "supports": "subscription AI credits reset on cancelling"
  },
  {
   "id": "s15",
   "url": "https://pixlr.com/pricing/",
   "title": "Pixlr pricing and plans",
   "publisher": "vendor",
   "quote": "The second type of credits are the Credit Packs, these credits will never expires and are counted separately from the subscription credits.",
   "supports": "credit packs are separate"
  },
  {
   "id": "s16",
   "url": "https://pixlr.com/terms-of-use/",
   "title": "Terms Of Use - Pixlr.com",
   "publisher": "vendor",
   "quote": "such Purchased Credits are valid for a period of one (1) year from the date of purchase and will expire automatically after that period.",
   "supports": "the Terms limit credit packs to one year"
  },
  {
   "id": "s17",
   "url": "https://pixlr.com/terms-of-use/",
   "title": "Terms Of Use - Pixlr.com",
   "publisher": "vendor",
   "quote": "You may also delete Your account by contacting us at info@pixlr.com.",
   "supports": "account deletion is by email"
  },
  {
   "id": "s18",
   "url": "https://pixlr.com/terms-of-use/",
   "title": "Terms Of Use - Pixlr.com",
   "publisher": "vendor",
   "quote": "Upon the closure of Your Account and under Your specific instruction for data erasure, we shall take all reasonable efforts to erase all data related to Your Account.",
   "supports": "data erasure on closure"
  },
  {
   "id": "s19",
   "url": "https://pixlr.com/terms-of-use/",
   "title": "Terms Of Use - Pixlr.com",
   "publisher": "vendor",
   "quote": "Upon cancellation or discontinuance of Your subscription and account, You may continue to use any work previously produced, created or reproduced by You via the Services",
   "supports": "you keep using your work"
  },
  {
   "id": "s20",
   "url": "https://pixlr.com/pricing/",
   "title": "Pixlr pricing and plans",
   "publisher": "vendor",
   "quote": "Purchasing any subscription from Pixlr will give you the same access to all platforms",
   "supports": "one subscription covers all platforms"
  },
  {
   "id": "s21",
   "url": "https://pixlr.com/pricing/",
   "title": "Pixlr pricing and plans",
   "publisher": "vendor",
   "quote": "Enter in your Visa or Mastercard credit/debit card information, or choose PayPal.",
   "supports": "how web subscriptions are paid"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Pixlr documents no step-by-step web cancel flow (menu names, confirmation screen or email) beyond the Subscriptions page and My Account",
   "Pixlr's pricing FAQ says credit packs never expire, while its Terms say they expire one year after purchase",
   "Whether Pixlr has a free plan, team or education pricing, or a data export isn't stated on its pricing page or Terms"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the web, App Store and Google Play routes against Pixlr's pricing FAQ and Terms and Apple's and Google's pages; where to cancel, timing, auto-renewal and the no-refund rule are confirmed",
    "Confirmed the Subscriptions page address: the pricing FAQ's cancel answer links to it",
    "Web route covers every plan bought on pixlr.com (the pricing page also lists Ultra), with the payment methods sourced (s21)",
    "Notice: the Terms say plans renew at the end of each subscription period, not specifically monthly or annual ones",
    "Pixlr's support page has no FAQ answers on cancelling, so that gap was dropped from the open questions"
   ]
  }
 },
 "delete_account": {
  "url": "https://pixlr.com/myaccount/",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/pixlr",
 "json": "https://stackcut.io/exits/pixlr.json",
 "evidence": {
  "packet_revision": "827a6b1ec3effe5fb3c726b44cb33816f65fdb5163a2b87dc55a3692559aa7b3",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "pixlr--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "pixlr--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "pixlr--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}