{
 "id": "pinecone",
 "name": "Pinecone",
 "category": "developer_tools",
 "website": "https://www.pinecone.io",
 "domains": [
  "pinecone.io"
 ],
 "summary": "An owner or billing admin downgrades to the free Starter plan in Settings > Billing > Plans; billing stops at once, with a final invoice for the month. Gotcha: Pinecone deletes whatever you don't keep, plus all backups and collections. Marketplace subscriptions must also start the downgrade in Pinecone's console.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Billed by card: downgrade to Starter",
   "applies_to": "Paid Pinecone organizations (Builder, Standard and other pay-as-you-go plans) billed to a credit card by Pinecone",
   "who": "An organization owner or billing admin",
   "method": "self_serve",
   "start_url": "https://app.pinecone.io/organizations/-/settings/billing/plans",
   "steps": [
    {
     "do": "Decide what to keep: Starter allows 1 project, 5 serverless indexes in AWS us-east-1, 5 assistants and 2 members, with no more than 2 GB of index data and 1 GB of assistant storage. Before downgrading, move serverless indexes outside us-east-1 and eu-region assistants you want to keep, migrate pod-based indexes to serverless, deal with any dedicated read nodes (they can't run on Starter), disconnect SSO, and reassign or remove members whose role Starter doesn't offer",
     "expect": null
    },
    {
     "do": "In the Pinecone console, go to Settings, then Billing, then Plans",
     "expect": "the Starter plan section"
    },
    {
     "do": "Click Downgrade in the Starter plan section",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Billing ends immediately; a final invoice follows for any charges accrued in the current month",
   "notice": null,
   "refund": "None: under Pinecone's Master Subscription Agreement you aren't entitled to a refund, even if prepaid amounts weren't used up",
   "fees": "The final invoice covers charges accrued in the current month",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s24",
    "s27",
    "s28",
    "s29"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Billed through a cloud marketplace",
   "applies_to": "Organizations billed through AWS Marketplace, Google Cloud Marketplace or Microsoft's marketplace",
   "who": "An organization owner or billing admin, with access to the marketplace account",
   "method": "platform_settings",
   "start_url": "https://app.pinecone.io/organizations/-/settings/billing/plans",
   "steps": [
    {
     "do": "Start in the Pinecone console, not in the marketplace: go to Settings, then Billing, then Plans, and click Downgrade",
     "expect": "Confirm downgrade"
    },
    {
     "do": "Click Confirm downgrade, then Continue to marketplace",
     "expect": "your Pinecone subscription or order in the marketplace"
    },
    {
     "do": "Cancel it there: on Google Cloud, cancel the order; on AWS, cancel the subscription to Pinecone; on Microsoft's marketplace, confirm the cancellation",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Billing ends immediately; a final invoice follows for any charges accrued in the current month",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s1",
    "s4",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s30"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Committed-use Order",
   "applies_to": "Organizations with an Order that sets a committed Subscription Term (for example annual or committed-use contracts)",
   "who": "The customer that signed the Order",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Check your Order for its Subscription Term, renewal and any committed fees",
     "expect": null
    },
    {
     "do": "Give Pinecone written notice that you're ending it; the agreement's notice address for Pinecone is legal@pinecone.io",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the period your Order specifies",
   "notice": null,
   "refund": "None, except where you terminate for Pinecone's uncured material breach",
   "fees": "On termination you pay fees owed through termination, plus any committed or other fees still outstanding under the Order",
   "source_ids": [
    "s24",
    "s31",
    "s32",
    "s33"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Starter is free (no monthly minimum), for trying out and small applications: 1 project, 5 serverless indexes in AWS us-east-1, 5 assistants and 2 members, with up to 2 GB of index data",
   "evidence": "documented",
   "source_ids": [
    "s16",
    "s17",
    "s7",
    "s8"
   ]
  },
  {
   "type": "downgrade",
   "what": "Standard organizations billed by card can switch to Builder, a flat $20 a month, in Settings > Billing > Plans (Switch to Builder), once usage is within Builder's quotas; after the switch, requests over the quotas are blocked instead of billed as overage",
   "evidence": "documented",
   "source_ids": [
    "s18",
    "s19",
    "s34"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "Billing stops as soon as you downgrade; the organization carries on within Starter's limits",
  "data_kept": "When you downgrade, Pinecone deletes everything you don't keep, along with all backups, backup schedules and collections. If the agreement is terminated, you can use the service for up to 30 days to retrieve your data; Pinecone then deletes it as its documentation describes",
  "you_lose": [
   "Projects, indexes, assistants and data beyond the Starter limits",
   "All backups, backup schedules and collections",
   "SSO, and members beyond Starter's 2"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "For a marketplace subscription, start the downgrade in the Pinecone console: starting it in the marketplace deactivates the Pinecone account, and you'll need to contact Support",
   "Billing is per organization: all projects in an organization share one billing method",
   "Standard has a $50 monthly minimum usage charge; Builder is a flat $20 a month",
   "When a Standard trial ends, quotas are blocked and the console is limited to the billing page until you add a payment method, upgrade or downgrade",
   "Pay-as-you-go plans renew automatically each month until one side gives written notice of termination",
   "Committed-use Orders still owe their committed fees if ended early"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan",
   "title": "Downgrade your plan",
   "publisher": "vendor",
   "quote": "To change your billing plan, you must be an organization owner or billing admin.",
   "supports": "who can downgrade"
  },
  {
   "id": "s2",
   "url": "https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan",
   "title": "Downgrade your plan",
   "publisher": "vendor",
   "quote": "In the Pinecone console, go to Settings > Billing > Plans.",
   "supports": "where the downgrade starts"
  },
  {
   "id": "s3",
   "url": "https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan",
   "title": "Downgrade your plan",
   "publisher": "vendor",
   "quote": "Click Downgrade in the Starter plan section.",
   "supports": "the downgrade step for card billing"
  },
  {
   "id": "s4",
   "url": "https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan",
   "title": "Downgrade your plan",
   "publisher": "vendor",
   "quote": "Your billing will end immediately. However, you will receive a final invoice for any charges accrued in the current month.",
   "supports": "when billing stops, and the final invoice"
  },
  {
   "id": "s5",
   "url": "https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan",
   "title": "Downgrade your plan",
   "publisher": "vendor",
   "quote": "Pinecone deletes everything you don't keep, along with all backups, backup schedules, and collections.",
   "supports": "what is deleted when downgrading"
  },
  {
   "id": "s6",
   "url": "https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan",
   "title": "Downgrade your plan",
   "publisher": "vendor",
   "quote": "Disconnect your organization's SSO connection",
   "supports": "SSO must be disconnected before downgrading"
  },
  {
   "id": "s7",
   "url": "https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan",
   "title": "Downgrade your plan",
   "publisher": "vendor",
   "quote": "1 project, 5 serverless indexes in the us-east-1 region of AWS, 5 assistants, and 2 members.",
   "supports": "what the Starter plan allows"
  },
  {
   "id": "s8",
   "url": "https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan",
   "title": "Downgrade your plan",
   "publisher": "vendor",
   "quote": "no more than 2 GB of data across your serverless indexes and 1 GB of assistant storage.",
   "supports": "the Starter storage limit"
  },
  {
   "id": "s9",
   "url": "https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan",
   "title": "Downgrade your plan",
   "publisher": "vendor",
   "quote": "Move any serverless indexes outside the us-east-1 region of AWS that you want to keep.",
   "supports": "indexes in other regions must be moved first"
  },
  {
   "id": "s10",
   "url": "https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan",
   "title": "Downgrade your plan",
   "publisher": "vendor",
   "quote": "Start the downgrade in the Pinecone console, as described below.",
   "supports": "marketplace downgrades start in the console"
  },
  {
   "id": "s11",
   "url": "https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan",
   "title": "Downgrade your plan",
   "publisher": "vendor",
   "quote": "Click Confirm downgrade.",
   "supports": "the marketplace confirm step"
  },
  {
   "id": "s12",
   "url": "https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan",
   "title": "Downgrade your plan",
   "publisher": "vendor",
   "quote": "Click Continue to marketplace.",
   "supports": "handing over to the marketplace"
  },
  {
   "id": "s13",
   "url": "https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan",
   "title": "Downgrade your plan",
   "publisher": "vendor",
   "quote": "Cancel the order",
   "supports": "the Google Cloud Marketplace step"
  },
  {
   "id": "s14",
   "url": "https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan",
   "title": "Downgrade your plan",
   "publisher": "vendor",
   "quote": "Cancel the subscription to Pinecone.",
   "supports": "the AWS Marketplace step"
  },
  {
   "id": "s15",
   "url": "https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan",
   "title": "Downgrade your plan",
   "publisher": "vendor",
   "quote": "Pinecone deactivates your account and you'll need to contact Support.",
   "supports": "what happens if you start the downgrade in the marketplace"
  },
  {
   "id": "s16",
   "url": "https://www.pinecone.io/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "For trying out and for small applications.",
   "supports": "what the free Starter plan is for"
  },
  {
   "id": "s17",
   "url": "https://docs.pinecone.io/guides/manage-cost/understanding-cost",
   "title": "Understanding cost",
   "publisher": "vendor",
   "quote": "$0/month",
   "supports": "Starter has no monthly minimum"
  },
  {
   "id": "s18",
   "url": "https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan",
   "title": "Downgrade your plan",
   "publisher": "vendor",
   "quote": "Click Switch to Builder",
   "supports": "switching from Standard to Builder"
  },
  {
   "id": "s19",
   "url": "https://www.pinecone.io/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "$20/month flat",
   "supports": "the Builder plan price"
  },
  {
   "id": "s20",
   "url": "https://www.pinecone.io/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "$50/month min. usage",
   "supports": "the Standard plan's monthly minimum"
  },
  {
   "id": "s21",
   "url": "https://docs.pinecone.io/guides/organizations/understanding-organizations",
   "title": "Understanding organizations",
   "publisher": "vendor",
   "quote": "All of the projects in an organization share the same billing method and settings.",
   "supports": "billing is per organization"
  },
  {
   "id": "s22",
   "url": "https://docs.pinecone.io/guides/organizations/manage-billing/standard-trial",
   "title": "Standard trial",
   "publisher": "vendor",
   "quote": "Your quotas are blocked and console access is limited to the billing page.",
   "supports": "what happens when a Standard trial ends"
  },
  {
   "id": "s23",
   "url": "https://www.pinecone.io/legal/master-subscription-agreement/",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "a one-month period that automatically renews each month for an additional one-month term until one Party gives written notice of termination to the other Party",
   "supports": "pay-as-you-go plans renew monthly"
  },
  {
   "id": "s24",
   "url": "https://www.pinecone.io/legal/master-subscription-agreement/",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "regardless of whether Customer's use of Services exhausted any prepaid amounts, Customer will not be entitled to any refund.",
   "supports": "no refunds"
  },
  {
   "id": "s25",
   "url": "https://www.pinecone.io/legal/master-subscription-agreement/",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "an End User will be permitted to access Services for up to 30 days after termination of this Agreement to the extent necessary to retrieve Customer Data",
   "supports": "the 30-day window to retrieve data after termination"
  },
  {
   "id": "s26",
   "url": "https://www.pinecone.io/legal/master-subscription-agreement/",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "Pinecone shall delete Customer Data in accordance with the Documentation.",
   "supports": "data is deleted after termination"
  },
  {
   "id": "s27",
   "url": "https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan",
   "title": "Downgrade your plan",
   "publisher": "vendor",
   "quote": "Migrate each one to serverless and finish creating the new serverless index before you start the downgrade.",
   "supports": "pod-based indexes must be migrated first"
  },
  {
   "id": "s28",
   "url": "https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan",
   "title": "Downgrade your plan",
   "publisher": "vendor",
   "quote": "They can't run on Starter and there's no self-serve conversion.",
   "supports": "dedicated read nodes can't move to Starter"
  },
  {
   "id": "s29",
   "url": "https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan",
   "title": "Downgrade your plan",
   "publisher": "vendor",
   "quote": "Reassign or remove members whose organization role isn't available on the Starter plan.",
   "supports": "member roles must fit Starter"
  },
  {
   "id": "s30",
   "url": "https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan",
   "title": "Downgrade your plan",
   "publisher": "vendor",
   "quote": "Confirm the cancellation.",
   "supports": "the Microsoft marketplace final step"
  },
  {
   "id": "s31",
   "url": "https://www.pinecone.io/legal/master-subscription-agreement/",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "the period of time specified in an Order during which Customer is authorized to access and use applicable Services",
   "supports": "committed terms are set by the Order"
  },
  {
   "id": "s32",
   "url": "https://www.pinecone.io/legal/master-subscription-agreement/",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "its email address is legal@pinecone.io.",
   "supports": "Pinecone's notice address"
  },
  {
   "id": "s33",
   "url": "https://www.pinecone.io/legal/master-subscription-agreement/",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "together with any committed or other Fees outstanding under the co-terminating Orders.",
   "supports": "committed fees stay payable on termination"
  },
  {
   "id": "s34",
   "url": "https://docs.pinecone.io/guides/organizations/manage-billing/downgrade-billing-plan",
   "title": "Downgrade your plan",
   "publisher": "vendor",
   "quote": "After switching, overages are no longer billed",
   "supports": "Builder blocks requests over its quotas"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Pinecone's docs don't describe a confirmation screen or email after a downgrade",
   "A way to download a copy of index data before downgrading isn't covered on Pinecone's billing pages",
   "Whether a committed-use Order renews, and how much notice it needs, depends on the Order; Pinecone's public agreement doesn't say",
   "Whether the monthly minimum applies in full to the final month isn't stated"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-06",
   "result": "fixed",
   "notes": [
    "Added the other downgrade prerequisites from Pinecone's page: migrate pod-based indexes, handle dedicated read nodes, move eu-region assistants, and fix member roles",
    "Microsoft's marketplace step is to confirm the cancellation, not the AWS wording; removed that open question",
    "Added a committed-use Order route from the Master Subscription Agreement: written notice (legal@pinecone.io), and committed fees stay payable",
    "Builder: requests over its quotas are blocked rather than billed as overage"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/pinecone",
 "json": "https://stackcut.io/exits/pinecone.json",
 "evidence": {
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  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "pinecone--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "pinecone--reseller-or-partner--r2",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "pinecone--sales-contract--r3",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}