{
 "id": "pictory",
 "name": "Pictory",
 "category": "design_creative",
 "website": "https://pictory.ai",
 "domains": [
  "pictory.ai"
 ],
 "summary": "Cancel at app.pictory.ai: profile, My account (Manage account for teams), Billing, Cancel subscription, then Cancel anyway, a reason, and Go ahead and cancel, skipping the pause offer. Access lasts until the term ends; no refunds. Download your videos first: lapsed plans can't download.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Pictory monthly and annual subscriptions billed by Pictory, in a personal or team workspace",
   "who": "The subscriber, signed in to Pictory (in a team workspace, through Manage account)",
   "method": "self_serve",
   "start_url": "https://app.pictory.ai",
   "steps": [
    {
     "do": "Sign in, click your profile icon and choose My account (in a team workspace, Manage account)",
     "expect": "the Billing tab"
    },
    {
     "do": "Open the Billing tab and click Cancel subscription",
     "expect": "your remaining credits, with an option to continue the subscription"
    },
    {
     "do": "Choose Cancel anyway",
     "expect": "a request to select a reason for cancellation"
    },
    {
     "do": "Select a reason. When offered the option to pause instead, skip it and click Go ahead and cancel to confirm",
     "expect": "the cancellation message"
    }
   ],
   "confirm_by": "A cancellation message appears once you finish the confirmation steps",
   "effective": "At the end of the current term: you keep creating, editing and downloading videos until the subscription's end date and aren't charged again",
   "notice": "Plans renew automatically at the end of each billing cycle, so cancel before the renewal date",
   "refund": "None: fees are non-refundable unless the law requires otherwise, with no refunds or credits for partial billing periods, unused services or plan changes",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s6",
    "s7",
    "s8",
    "s9",
    "s14",
    "s19",
    "s20",
    "s27",
    "s28",
    "s29",
    "s30",
    "s33",
    "s34",
    "s35"
   ],
   "label": "Cancel the plan online"
  },
  {
   "channel": "direct_web",
   "label": "Delete the account through support chat",
   "applies_to": "Closing and erasing a Pictory account (this also cancels active subscriptions)",
   "who": "The account holder, signed in",
   "method": "chat",
   "start_url": "https://app.pictory.ai",
   "steps": [
    {
     "do": "Sign in to Pictory and open the In-App Chat at the bottom right",
     "expect": null
    },
    {
     "do": "Ask Support for full account deletion",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Deletion permanently removes all projects, uploads and brand kits and cancels any active subscriptions; it can't be undone",
   "notice": null,
   "refund": "None: fees are non-refundable unless the law requires otherwise",
   "fees": null,
   "source_ids": [
    "s21",
    "s22",
    "s23",
    "s24",
    "s28"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Cancel the account by email",
   "applies_to": "Cancelling a Pictory account under the Terms of Service",
   "who": "The account holder",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email Pictory at the address linked in the Termination section of its Terms of Service, saying you want to cancel your account and the date it should end",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "On your intended termination date, at least 30 days after the email",
   "notice": "At least 30 days before your intended termination date",
   "refund": "None: no refunds or credits for partial billing periods, unused services or plan changes",
   "fees": null,
   "source_ids": [
    "s31",
    "s32",
    "s29"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Pause a monthly plan from the cancel flow (choose Pause, confirm Yes, then Proceed to Pause): it keeps your account and project data for $1 USD a month, and after 90 days reactivates on the same plan unless you resume or change it first",
   "evidence": "documented",
   "source_ids": [
    "s9",
    "s10",
    "s11",
    "s12",
    "s13"
   ]
  },
  {
   "type": "downgrade",
   "what": "Change to a cheaper plan at any time; a downgrade takes effect at the end of the billing cycle",
   "evidence": "documented",
   "source_ids": [
    "s14",
    "s16"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing can save up to 24% compared with paying monthly",
   "evidence": "documented",
   "source_ids": [
    "s17"
   ]
  }
 ],
 "export": [
  {
   "data": "Your finished videos",
   "how": "Download the videos you want to keep from Pictory before the subscription's end date",
   "format": null,
   "limits": "Downloads need an active paid plan: once a plan ends without renewing (or a free trial ends), no more videos can be downloaded",
   "source_ids": [
    "s4",
    "s5",
    "s18"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The subscription's end date (the end of the current term)",
  "data_kept": "Pictory's account guide says projects stay saved and accessible and reappear if you subscribe again, unless the account was deleted; its auto-renewal article says that if you don't renew after the subscription expires you can no longer access the projects. Deleting the account permanently removes all projects, uploads and brand kits",
  "you_lose": [
   "Downloading videos once the plan has ended",
   "Possibly access to your projects: Pictory's auto-renewal article says you lose it once an unrenewed subscription expires, while its account guide says projects stay saved",
   "Everything in the account, permanently, if you ask Support to delete it"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "Yes: the flow shows your remaining credits with an option to continue, asks for a reason, and offers to pause the subscription before the final Go ahead and cancel",
  "tips": [
   "Cancelling only turns off auto-renewal; the account stays",
   "A free trial doesn't renew or charge automatically: there is nothing to cancel",
   "Download the videos you need before the end date: Pictory's pages disagree on whether projects stay accessible after an unrenewed plan expires",
   "Add-ons renew automatically, monthly or annually, unless cancelled before their renewal date",
   "A pause isn't free: it costs $1 USD a month and restarts the same plan after 90 days unless you act",
   "Account deletion goes through Support in the in-app chat; it also cancels active subscriptions but erases all projects for good",
   "In a team workspace, the billing pages are under Manage account rather than My account"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://kb.pictory.ai/en/articles/8468806-how-to-cancel-the-subscription",
   "title": "How to cancel the subscription?",
   "publisher": "vendor",
   "quote": "Click on your profile from the homepage and go to \"My account\".",
   "supports": "where the flow starts"
  },
  {
   "id": "s2",
   "url": "https://kb.pictory.ai/en/articles/8468806-how-to-cancel-the-subscription",
   "title": "How to cancel the subscription?",
   "publisher": "vendor",
   "quote": "On the new window, go to the Billing tab and then click \"Cancel subscription\"",
   "supports": "the Billing tab and Cancel subscription"
  },
  {
   "id": "s3",
   "url": "https://kb.pictory.ai/en/articles/8468806-how-to-cancel-the-subscription",
   "title": "How to cancel the subscription?",
   "publisher": "vendor",
   "quote": "select the reason for cancellation. Click 'Go ahead and cancel' to confirm.",
   "supports": "the reason and the final confirmation"
  },
  {
   "id": "s4",
   "url": "https://kb.pictory.ai/en/articles/8468806-how-to-cancel-the-subscription",
   "title": "How to cancel the subscription?",
   "publisher": "vendor",
   "quote": "You will still have access to your account and can continue creating, editing, and downloading videos until your subscription's end date.",
   "supports": "when access ends"
  },
  {
   "id": "s5",
   "url": "https://kb.pictory.ai/en/articles/8468806-how-to-cancel-the-subscription",
   "title": "How to cancel the subscription?",
   "publisher": "vendor",
   "quote": "If you do not renew your plan at the end of your term, you will not be allowed to download more videos.",
   "supports": "no downloads after the plan ends"
  },
  {
   "id": "s6",
   "url": "https://kb.pictory.ai/en/articles/8468854-how-to-pause-a-subscription-plan",
   "title": "How to pause a subscription plan?",
   "publisher": "vendor",
   "quote": "if you are in the personal workspace or 'Manage account' If you are in the team's workspace.",
   "supports": "team workspaces use Manage account"
  },
  {
   "id": "s7",
   "url": "https://kb.pictory.ai/en/articles/8468854-how-to-pause-a-subscription-plan",
   "title": "How to pause a subscription plan?",
   "publisher": "vendor",
   "quote": "On the next step, you will be prompted for the remaining credits that you have in your account; you have an option to continue the subscription.",
   "supports": "the remaining-credits screen"
  },
  {
   "id": "s8",
   "url": "https://kb.pictory.ai/en/articles/8468854-how-to-pause-a-subscription-plan",
   "title": "How to pause a subscription plan?",
   "publisher": "vendor",
   "quote": "If you really need to cancel the subscription, proceed with 'Cancel anyway'",
   "supports": "the Cancel anyway step"
  },
  {
   "id": "s9",
   "url": "https://kb.pictory.ai/en/articles/8468854-how-to-pause-a-subscription-plan",
   "title": "How to pause a subscription plan?",
   "publisher": "vendor",
   "quote": "If you decided to cancel the subscription, the system will give you the option to 'Pause' the subscription.",
   "supports": "the pause offer in the cancel flow"
  },
  {
   "id": "s10",
   "url": "https://kb.pictory.ai/en/articles/8468854-how-to-pause-a-subscription-plan",
   "title": "How to pause a subscription plan?",
   "publisher": "vendor",
   "quote": "To pause your subscription, confirm by selecting Yes, then click Proceed to Pause.",
   "supports": "how to pause"
  },
  {
   "id": "s11",
   "url": "https://kb.pictory.ai/en/articles/8468854-how-to-pause-a-subscription-plan",
   "title": "How to pause a subscription plan?",
   "publisher": "vendor",
   "quote": "For monthly subscriptions, the paused status remains active for 90 days from the date your subscription is paused.",
   "supports": "how long a pause lasts"
  },
  {
   "id": "s12",
   "url": "https://kb.pictory.ai/en/articles/8468854-how-to-pause-a-subscription-plan",
   "title": "How to pause a subscription plan?",
   "publisher": "vendor",
   "quote": "After 90 days, your subscription will automatically reactivate on the same plan unless you resume or make changes before then.",
   "supports": "the pause ends by reactivating"
  },
  {
   "id": "s13",
   "url": "https://kb.pictory.ai/en/articles/8468854-how-to-pause-a-subscription-plan",
   "title": "How to pause a subscription plan?",
   "publisher": "vendor",
   "quote": "a small fee of $1 USD per month will be charged to keep your account and project data available.",
   "supports": "the pause fee"
  },
  {
   "id": "s14",
   "url": "https://kb.pictory.ai/en/articles/9250487-frequently-asked-questions-subscriptions",
   "title": "Frequently Asked Questions - Subscriptions",
   "publisher": "vendor",
   "quote": "you can change or cancel your plan anytime. If you cancel, it will take effect at the end of your current term.",
   "supports": "cancel any time, effective at term end"
  },
  {
   "id": "s15",
   "url": "https://kb.pictory.ai/en/articles/9250487-frequently-asked-questions-subscriptions",
   "title": "Frequently Asked Questions - Subscriptions",
   "publisher": "vendor",
   "quote": "Add-ons renew automatically, monthly or annually unless canceled before the renewal date.",
   "supports": "add-ons renew on their own"
  },
  {
   "id": "s16",
   "url": "https://kb.pictory.ai/en/articles/9250487-frequently-asked-questions-subscriptions",
   "title": "Frequently Asked Questions - Subscriptions",
   "publisher": "vendor",
   "quote": "if you downgrade, it takes effect at the end of your billing cycle.",
   "supports": "when a downgrade applies"
  },
  {
   "id": "s17",
   "url": "https://kb.pictory.ai/en/articles/9250487-frequently-asked-questions-subscriptions",
   "title": "Frequently Asked Questions - Subscriptions",
   "publisher": "vendor",
   "quote": "Opting for annual billing could save you up to 24% compared to monthly payments.",
   "supports": "annual savings"
  },
  {
   "id": "s18",
   "url": "https://kb.pictory.ai/en/articles/9250487-frequently-asked-questions-subscriptions",
   "title": "Frequently Asked Questions - Subscriptions",
   "publisher": "vendor",
   "quote": "At the end of your free trial, you will be able to use the app as usual but downloads will be restricted until you subscribe to a paid plan.",
   "supports": "downloads need a paid plan"
  },
  {
   "id": "s19",
   "url": "https://kb.pictory.ai/en/articles/8468912-how-does-auto-renewal-work",
   "title": "How does auto-renewal work?",
   "publisher": "vendor",
   "quote": "All Pictory plans are set to automatically renew when the current subscription expires, as per your billing cycle.",
   "supports": "auto-renewal"
  },
  {
   "id": "s20",
   "url": "https://kb.pictory.ai/en/articles/8468912-how-does-auto-renewal-work",
   "title": "How does auto-renewal work?",
   "publisher": "vendor",
   "quote": "To opt out of auto-renewal, go to your name > My account > Billing. Then click on 'Cancel' to cancel auto-renewal.",
   "supports": "cancelling turns off auto-renewal"
  },
  {
   "id": "s21",
   "url": "https://kb.pictory.ai/en/articles/13179768-managing-your-pictory-account",
   "title": "Managing your Pictory Account",
   "publisher": "vendor",
   "quote": "You can request full account deletion by contacting Support through the In-App Chat available at the bottom-right after you log into Pictory.",
   "supports": "how to delete the account"
  },
  {
   "id": "s22",
   "url": "https://kb.pictory.ai/en/articles/13179768-managing-your-pictory-account",
   "title": "Managing your Pictory Account",
   "publisher": "vendor",
   "quote": "Permanently removes all projects, uploads, and brand kits",
   "supports": "what deletion erases"
  },
  {
   "id": "s23",
   "url": "https://kb.pictory.ai/en/articles/13179768-managing-your-pictory-account",
   "title": "Managing your Pictory Account",
   "publisher": "vendor",
   "quote": "Cancels any active subscriptions",
   "supports": "deletion cancels subscriptions"
  },
  {
   "id": "s24",
   "url": "https://kb.pictory.ai/en/articles/13179768-managing-your-pictory-account",
   "title": "Managing your Pictory Account",
   "publisher": "vendor",
   "quote": "Cannot be undone",
   "supports": "deletion is permanent"
  },
  {
   "id": "s25",
   "url": "https://kb.pictory.ai/en/articles/13179768-managing-your-pictory-account",
   "title": "Managing your Pictory Account",
   "publisher": "vendor",
   "quote": "Your projects remain saved and accessible",
   "supports": "projects stay after cancelling"
  },
  {
   "id": "s26",
   "url": "https://kb.pictory.ai/en/articles/13179768-managing-your-pictory-account",
   "title": "Managing your Pictory Account",
   "publisher": "vendor",
   "quote": "Your existing projects will reappear unless your account was deleted.",
   "supports": "projects return if you subscribe again"
  },
  {
   "id": "s27",
   "url": "https://kb.pictory.ai/en/articles/13179768-managing-your-pictory-account",
   "title": "Managing your Pictory Account",
   "publisher": "vendor",
   "quote": "You will not be charged again",
   "supports": "no further charges after cancelling"
  },
  {
   "id": "s28",
   "url": "https://pictory.ai/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Unless otherwise required by applicable law or expressly stated in a separate written agreement, all fees are non-refundable.",
   "supports": "no refunds"
  },
  {
   "id": "s29",
   "url": "https://pictory.ai/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "No refunds or credits will be provided for partial billing periods, unused services, or plan changes",
   "supports": "no partial refunds"
  },
  {
   "id": "s30",
   "url": "https://pictory.ai/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "You may cancel your subscription at any time, and cancellation will take effect at the end of the then-current billing period.",
   "supports": "when cancelling takes effect"
  },
  {
   "id": "s31",
   "url": "https://pictory.ai/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "You may also cancel your Account by emailing us at",
   "supports": "cancelling the account by email"
  },
  {
   "id": "s32",
   "url": "https://pictory.ai/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "giving us at least thirty (30) days notice prior to your intended termination date.",
   "supports": "the 30-day notice for email cancellation"
  },
  {
   "id": "s33",
   "url": "https://pictory.ai/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Billing will occur on the date you first subscribe and will automatically renew on the applicable renewal date",
   "supports": "renewal date"
  },
  {
   "id": "s34",
   "url": "https://kb.pictory.ai/en/articles/13179768-managing-your-pictory-account",
   "title": "Managing your Pictory Account",
   "publisher": "vendor",
   "quote": "Your plan remains active until the end of the billing cycle",
   "supports": "the plan runs to the end of the cycle"
  },
  {
   "id": "s35",
   "url": "https://kb.pictory.ai/en/articles/13179768-managing-your-pictory-account",
   "title": "Managing your Pictory Account",
   "publisher": "vendor",
   "quote": "Follow the confirmation steps until you see the cancellation message.",
   "supports": "a cancellation message confirms it"
  },
  {
   "id": "s36",
   "url": "https://kb.pictory.ai/en/articles/13179768-managing-your-pictory-account",
   "title": "Managing your Pictory Account",
   "publisher": "vendor",
   "quote": "Free trials are non renewing by default and do not charge automatically. No cancellation step is required.",
   "supports": "free trials need no cancelling"
  },
  {
   "id": "s37",
   "url": "https://kb.pictory.ai/en/articles/8468912-how-does-auto-renewal-work",
   "title": "How does auto-renewal work?",
   "publisher": "vendor",
   "quote": "If you don't renew your subscription after it expires, you will no longer be able to access the projects you created on that account.",
   "supports": "project access after an unrenewed plan expires (conflicts with the account guide)"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Pictory doesn't say whether a confirmation email follows a cancellation",
   "Whether annual plans can be paused, and who in a team (owner or admin) may cancel a team subscription, isn't stated",
   "How Enterprise plans are cancelled isn't documented",
   "Pictory's help pages don't state the file format of downloaded videos",
   "No Apple App Store, Google Play or marketplace billing is documented for Pictory",
   "The email address for cancelling by email is linked in Pictory's Terms of Service but isn't written out on Pictory's public pages",
   "Pictory's help pages disagree on whether projects stay accessible after a plan expires without renewal"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the cancel, pause, auto-renewal, subscription FAQ and account-management articles and the Terms: the steps (My account or Manage account, Billing, Cancel subscription, Cancel anyway, reason, Go ahead and cancel), end-of-term access, no refunds and the 30-day email notice are confirmed",
    "Confirmation: the account guide says to follow the steps until the cancellation message appears (s35); replaced the undocumented 'check the Billing tab' and the note saying no on-screen message is described",
    "Email route: the Terms show the address only as a protected link, so the step no longer names support@pictory.ai",
    "Projects after cancelling: the auto-renewal article says you lose access to projects once an unrenewed plan expires (s37), which conflicts with the account guide; data_kept, you_lose, export limits and tips now say so",
    "Added that free trials don't renew and need no cancelling (s36)",
    "Reworded the video-format note for readers"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/pictory",
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 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}