{
 "id": "philo",
 "name": "Philo",
 "category": "streaming_video",
 "website": "https://www.philo.com",
 "domains": [
  "philo.com"
 ],
 "summary": "Cancel on philo.com: Profile avatar, Account, Cancel my subscription, Complete cancellation. You keep watching to the end of the billing cycle, then Free Channels only; no refunds. Amazon, Apple, Google, Roku, Samsung or Vizio (Walmart) billing cancels there. Philo keeps your name, email and phone after cancelling.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Subscriptions and trials billed directly by Philo",
   "who": "The account holder, signed in on philo.com",
   "method": "self_serve",
   "start_url": "https://www.philo.com",
   "steps": [
    {
     "do": "Sign in on philo.com",
     "expect": null
    },
    {
     "do": "Click your Profile avatar, then select Account",
     "expect": "Cancel my subscription"
    },
    {
     "do": "Click Cancel my subscription",
     "expect": "Complete cancellation"
    },
    {
     "do": "Click Complete cancellation to confirm",
     "expect": null
    }
   ],
   "confirm_by": "The Your Philo Subscription section at the top of your Account page shows the cancellation and the last day of your billing cycle",
   "effective": "You can watch the paid content until the end of the current billing cycle; Free Channels stay available after that",
   "notice": null,
   "refund": "No refunds; cancelling only stops future charges",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s19"
   ]
  },
  {
   "channel": "amazon",
   "applies_to": "Subscriptions billed by Amazon",
   "who": "The Amazon account holder who pays",
   "method": "platform_settings",
   "start_url": "https://www.amazon.com/appstoresubscriptions",
   "steps": [
    {
     "do": "Go to amazon.com/appstoresubscriptions",
     "expect": "Actions"
    },
    {
     "do": "In the Actions drop-down for Philo, select Turn off auto-renewal",
     "expect": "Turn off auto-renewal"
    },
    {
     "do": "Click Turn off auto-renewal to confirm",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can watch Philo for the rest of the billing cycle",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s5",
    "s6"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Subscriptions billed by Apple",
   "who": "The person whose Apple Account pays",
   "method": "platform_settings",
   "start_url": "https://account.apple.com/account/manage/section/subscriptions",
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings, tap your name, then Subscriptions",
     "expect": "Active Subscriptions"
    },
    {
     "do": "Under Active Subscriptions, tap Philo (sign in if asked)",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can watch Philo for the rest of the billing cycle",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s6",
    "s7",
    "s8"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Subscriptions billed by Google Play",
   "who": "The person whose Google Account pays",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Open the Google Play Store, tap your profile icon, then Payments & subscriptions, then Subscriptions",
     "expect": "Philo: Live and On-Demand TV"
    },
    {
     "do": "Tap Philo: Live and On-Demand TV, then Cancel subscription",
     "expect": "a reason for canceling"
    },
    {
     "do": "Select a reason, tap Continue, then tap Cancel subscription to confirm",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can watch Philo for the rest of the billing cycle",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s6",
    "s9",
    "s10"
   ]
  },
  {
   "channel": "roku",
   "applies_to": "Subscriptions billed by Roku",
   "who": "The Roku account holder",
   "method": "platform_settings",
   "start_url": "https://my.roku.com/subscriptions",
   "steps": [
    {
     "do": "On your Roku, highlight the Philo app and press the Star button on the remote",
     "expect": "Manage subscription"
    },
    {
     "do": "Select Manage subscription, then Turn off auto-renew (Philo's page calls it Cancel subscription); enter your Roku PIN if asked",
     "expect": null
    },
    {
     "do": "Or go to my.roku.com/subscriptions, select Philo, then Manage subscription and Turn off auto-renew",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can watch Philo for the rest of the billing cycle",
   "notice": null,
   "refund": "Roku gives no partial-term refunds",
   "fees": null,
   "source_ids": [
    "s6",
    "s11",
    "s12",
    "s22",
    "s23",
    "s24"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "applies_to": "Subscriptions billed by Samsung, or by Vizio through a Walmart account",
   "who": "The Samsung or Walmart account holder who pays",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Samsung billing: sign in to your Samsung account, click Purchase History, open the Subscriptions tab, select Philo, click Unsubscribe, then Yes",
     "expect": null
    },
    {
     "do": "Vizio billing: sign in to your Walmart account, go to Subscriptions and Purchases, click Update next to Philo, click Cancel Subscription, then Update Subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Vizio: you can watch Philo for the rest of the billing cycle; Samsung: not stated",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s13",
    "s14",
    "s6"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "After the paid plan ends you can keep watching Philo's 100+ ad-supported Free Channels at no cost",
   "evidence": "documented",
   "source_ids": [
    "s19",
    "s20"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move from Bundle+ ($33) to Essential ($25) with Manage Plan on your Account page (or in the app if a third party bills you); the downgrade starts at your next billing cycle",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s18",
    "s21",
    "s26",
    "s27"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current billing cycle",
  "data_kept": "Philo keeps your name, email address and phone number; its payment processor keeps your card number unless you click remove payment info on the Account page",
  "you_lose": [
   "Paid channels and add-ons when the billing cycle ends (Free Channels remain)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Add-ons cancel automatically when the base plan is cancelled",
   "Click remove payment info on the Account page if you don't want your card kept on file",
   "Locking your card won't stop the charges; cancel the subscription"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.philo.com/account-billing/cancel/",
   "title": "How to Cancel Your Philo Subscription",
   "publisher": "vendor",
   "quote": "Click your Profile avatar, and then select Account. Click Cancel my subscription. Click Complete cancellation to confirm.",
   "supports": "the direct cancel steps"
  },
  {
   "id": "s2",
   "url": "https://help.philo.com/account-billing/cancel/",
   "title": "How to Cancel Your Philo Subscription",
   "publisher": "vendor",
   "quote": "You can confirm that your cancellation was successful and view the last day of your billing cycle under the Your Philo Subscription section at the top of your",
   "supports": "how to confirm"
  },
  {
   "id": "s3",
   "url": "https://help.philo.com/account-billing/cancel/",
   "title": "How to Cancel Your Philo Subscription",
   "publisher": "vendor",
   "quote": "Once you cancel your Philo subscription or trial, you'll still be able to watch the content included in that paid subscription for the remainder of your current billing cycle",
   "supports": "when access ends"
  },
  {
   "id": "s4",
   "url": "https://help.philo.com/account-billing/cancel/",
   "title": "How to Cancel Your Philo Subscription",
   "publisher": "vendor",
   "quote": "Philo has a no refund policy - cancellation ensures that you won't be charged again in the future, but you won't receive a refund for your current billing period.",
   "supports": "the refund policy"
  },
  {
   "id": "s5",
   "url": "https://help.philo.com/account-billing/cancel/",
   "title": "How to Cancel Your Philo Subscription",
   "publisher": "vendor",
   "quote": "On the Actions drop-down list for your Philo subscription, select Turn off auto-renewal.",
   "supports": "the Amazon steps"
  },
  {
   "id": "s6",
   "url": "https://help.philo.com/account-billing/cancel/",
   "title": "How to Cancel Your Philo Subscription",
   "publisher": "vendor",
   "quote": "You'll still be able to watch Philo for the remainder of your billing cycle.",
   "supports": "when third-party-billed access ends"
  },
  {
   "id": "s7",
   "url": "https://help.philo.com/account-billing/cancel/",
   "title": "How to Cancel Your Philo Subscription",
   "publisher": "vendor",
   "quote": "Tap your name, and then Subscriptions. Under Active Subscriptions, tap Philo.",
   "supports": "the Apple steps"
  },
  {
   "id": "s8",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "s9",
   "url": "https://help.philo.com/account-billing/cancel/",
   "title": "How to Cancel Your Philo Subscription",
   "publisher": "vendor",
   "quote": "Tap Payments & subscriptions, and then Subscriptions. Tap Philo: Live and On-Demand TV, and then Cancel subscription. Select your reason for canceling and tap Continue.",
   "supports": "the Google Play steps"
  },
  {
   "id": "s10",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when Google Play access ends"
  },
  {
   "id": "s11",
   "url": "https://help.philo.com/account-billing/cancel/",
   "title": "How to Cancel Your Philo Subscription",
   "publisher": "vendor",
   "quote": "Click Manage subscription. Click Cancel subscription, and then click it again to confirm.",
   "supports": "the Roku device steps"
  },
  {
   "id": "s12",
   "url": "https://support.roku.com/article/manage-or-cancel-subscriptions",
   "title": "Manage or cancel subscriptions on Roku",
   "publisher": "platform",
   "quote": "Go to my.roku.com/subscriptions. Under Active subscriptions, select the subscription you want to cancel. Select Manage subscription and then select Turn off auto-renew to cancel your subscription.",
   "supports": "the Roku web steps"
  },
  {
   "id": "s13",
   "url": "https://help.philo.com/account-billing/cancel/",
   "title": "How to Cancel Your Philo Subscription",
   "publisher": "vendor",
   "quote": "Click Purchase History. Click the Subscriptions tab. Select Philo. Click Unsubscribe.",
   "supports": "the Samsung steps"
  },
  {
   "id": "s14",
   "url": "https://help.philo.com/account-billing/cancel/",
   "title": "How to Cancel Your Philo Subscription",
   "publisher": "vendor",
   "quote": "Go to Subscriptions and Purchases. Click Update next to your Philo subscription. Click Cancel Subscription.",
   "supports": "the Vizio (Walmart account) steps"
  },
  {
   "id": "s15",
   "url": "https://help.philo.com/account-billing/cancel/",
   "title": "How to Cancel Your Philo Subscription",
   "publisher": "vendor",
   "quote": "After you cancel your subscription, we'll retain certain parts of your information, including your name, email address, and phone number.",
   "supports": "what data is kept"
  },
  {
   "id": "s16",
   "url": "https://help.philo.com/account-billing/cancel/",
   "title": "How to Cancel Your Philo Subscription",
   "publisher": "vendor",
   "quote": "Our payment processor will retain your payment card number to facilitate restarting your Philo Subscription Service unless you click the \"remove payment info\" button on your Account page.",
   "supports": "the stored card and how to remove it"
  },
  {
   "id": "s17",
   "url": "https://help.philo.com/account-billing/packages/",
   "title": "Philo Subscription Plans & Add-Ons",
   "publisher": "vendor",
   "quote": "Essential is our $25 base plan and includes 70+",
   "supports": "the Essential price"
  },
  {
   "id": "s18",
   "url": "https://help.philo.com/account-billing/packages/",
   "title": "Philo Subscription Plans & Add-Ons",
   "publisher": "vendor",
   "quote": "Bundle+ is our $33 base plan and includes 70+",
   "supports": "the Bundle+ price"
  },
  {
   "id": "s19",
   "url": "https://help.philo.com/account-billing/cancel/",
   "title": "How to Cancel Your Philo Subscription",
   "publisher": "vendor",
   "quote": "Free Channels after your billing cycle ends",
   "supports": "Free Channels stay available after cancelling"
  },
  {
   "id": "s20",
   "url": "https://help.philo.com/account-billing/packages/",
   "title": "Philo Subscription Plans & Add-Ons",
   "publisher": "vendor",
   "quote": "Our Free Channels experience includes our full array of 100+ ad-supported Free Channels at no cost, with no credit card required.",
   "supports": "the free tier and its 100+ channels"
  },
  {
   "id": "s21",
   "url": "https://help.philo.com/account-billing/change-your-plan/",
   "title": "Change your subscription plan",
   "publisher": "vendor",
   "quote": "If you downgrade from Bundle+ to Essential, you'll stay on the Bundle+ plan until your next billing cycle, at which point you'll move to the Essential plan.",
   "supports": "downgrade timing"
  },
  {
   "id": "s22",
   "url": "https://support.roku.com/article/manage-or-cancel-subscriptions",
   "title": "Manage or cancel subscriptions on Roku",
   "publisher": "platform",
   "quote": "To cancel a subscription, select Turn off auto-renew.",
   "supports": "the current Roku on-device button"
  },
  {
   "id": "s23",
   "url": "https://support.roku.com/article/manage-or-cancel-subscriptions",
   "title": "Manage or cancel subscriptions on Roku",
   "publisher": "platform",
   "quote": "If you've set a Roku PIN for subscriptions and purchases, enter it when prompted to confirm.",
   "supports": "the Roku PIN prompt"
  },
  {
   "id": "s24",
   "url": "https://support.roku.com/article/manage-or-cancel-subscriptions",
   "title": "Manage or cancel subscriptions on Roku",
   "publisher": "platform",
   "quote": "No partial-term refunds are provided.",
   "supports": "no refunds for Roku-billed subscriptions"
  },
  {
   "id": "s25",
   "url": "https://help.philo.com/account-billing/cancel-add-on/",
   "title": "How to cancel your add-on subscription",
   "publisher": "vendor",
   "quote": "If you've cancelled your Essential or Bundle+ base subscription plan, any add-on subscription(s) will be automatically cancelled — you don't need to take any additional action.",
   "supports": "add-ons end with the base plan (agent tip)"
  },
  {
   "id": "s26",
   "url": "https://help.philo.com/account-billing/change-your-plan/",
   "title": "Change your subscription plan",
   "publisher": "vendor",
   "quote": "Click Manage Plan. Select your preferred plan, and then click Continue.",
   "supports": "how to change plan on the Account page"
  },
  {
   "id": "s27",
   "url": "https://help.philo.com/account-billing/change-your-plan/",
   "title": "Change your subscription plan",
   "publisher": "vendor",
   "quote": "Open the Philo app on your device. Click your Profile icon. Click Upgrade or Manage plan.",
   "supports": "how third-party-billed members change plan"
  },
  {
   "id": "s28",
   "url": "https://help.philo.com/account-billing/cancel/",
   "title": "How to Cancel Your Philo Subscription",
   "publisher": "vendor",
   "quote": "Locking your card won't prevent subscription charges.",
   "supports": "locking a card doesn't cancel (agent tip)"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Samsung's and Walmart's own help pages were not checked; the Samsung and Vizio steps come from Philo's page",
   "When Samsung-billed access ends is not stated",
   "No confirmation step is documented for app-store and device billing beyond each platform's own screens",
   "No data export is documented",
   "Cancelling on an Apple TV: neither Philo's nor Apple's cancel page gives Apple TV steps"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Roku route: on-device button is now Turn off auto-renew, per Roku's page (s22, s23); refund says no partial-term refunds (s24)",
    "Apple route: steps now say iPhone or iPad; the Settings path given is not the Apple TV path",
    "Add-on tip now sourced to Philo's cancel-add-on article (s25)",
    "Downgrade item now cites the Manage Plan steps (s26, s27); Free Channels quote re-copied to include 100+ (s20)",
    "Added tip: locking your card won't prevent charges (s28)"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/philo",
 "json": "https://stackcut.io/exits/philo.json",
 "evidence": {
  "packet_revision": "6beb7449b92956b294d1754442409395267b5c55b9889c1a08736ac217c040e3",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "philo--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "philo--amazon--r2",
    "channel": "amazon",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "philo--apple-app-store--r3",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "philo--google-play--r4",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "philo--roku--r5",
    "channel": "roku",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "philo--reseller-or-partner--r6",
    "channel": "reseller_or_partner",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}