{
 "id": "persona",
 "name": "Persona",
 "category": "security_privacy",
 "website": "https://withpersona.com",
 "domains": [
  "withpersona.com",
  "help.withpersona.com",
  "docs.withpersona.com",
  "app.withpersona.com"
 ],
 "summary": "Paid Persona plans are 12-month contracts that renew automatically unless you give written non-renewal notice at least 30 days before the term ends. Send it to legal@withpersona.com and tell the billing team; mid-term cancellation is case by case. Trial accounts close through a Help Center request.",
 "routes": [
  {
   "channel": "sales_contract",
   "label": "Essential, Growth or Enterprise contract",
   "applies_to": "Paid Essential, Growth and Enterprise plans (Essential starts at $250/month with a 12-month minimum term), each a 12-month contract with a monthly payment schedule under an order form, service agreement or online sign-up flow",
   "who": "The customer named on the order form or service agreement, usually signed by a leader at the company",
   "method": "email",
   "start_url": "https://help.withpersona.com/articles/5XXl9EVfw2TVrV61XlhOhd/",
   "steps": [
    {
     "do": "Find your signed order form or service agreement (often signed in Docusign, so the signer may have a copy by email) and check the renewal date and notice terms",
     "expect": null
    },
    {
     "do": "Send written notice of non-renewal, in English, to legal@withpersona.com at least 30 days before the end of the current term",
     "expect": null
    },
    {
     "do": "Contact Persona's billing team from the dashboard's billing contact form to discuss cancellation; ask there about mid-term cancellation, which is considered case by case",
     "expect": null
    }
   ],
   "confirm_by": "No confirmation step is documented; keep a copy of the notice email as proof",
   "effective": "At the end of the current 12-month term; renewal happens automatically unless notice is given",
   "notice": "Written notice of non-renewal at least 30 days before the end of the current term",
   "refund": "Unused prepaid fees for the terminated part of the term are refunded only when you terminate under a termination right in the agreement, such as Persona's failure to cure a material breach within 30 days of written notice",
   "fees": "Any stated minimum commitment is payable for the entire term; overdue fees carry a late fee of 1.5% per month or the legal maximum, whichever is less",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s18",
    "s19",
    "s20",
    "s23",
    "s25",
    "s26"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Trial or accidental accounts",
   "applies_to": "Trial accounts and accounts created by mistake, rather than a paid plan or the Startup Program",
   "who": "The account holder",
   "method": "form",
   "start_url": "https://help.withpersona.com/articles/3wfrX9gIjLyXLRbcPE04iP/",
   "steps": [
    {
     "do": "Open the Help Center and click Submit a Request under Get Help Now",
     "expect": null
    },
    {
     "do": "Choose 'Evaluating a plan or feature & answering questions about pricing' and say you want to close your account",
     "expect": null
    }
   ],
   "confirm_by": "A reply from Persona support; no confirmation screen is documented",
   "effective": "Not stated in Persona's help article",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s7",
    "s8",
    "s9",
    "s21",
    "s22"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "discount_program",
   "what": "Startup Program for eligible SMBs, venture-backed startups and developers: up to one year of limited access, which ends by itself when the program period expires",
   "evidence": "documented",
   "source_ids": [
    "s6",
    "s24"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "At the end of the current contract term; mid-term cancellation is not guaranteed",
  "data_kept": "No retention period is stated in the Platform terms or privacy notice read for this packet",
  "you_lose": [
   "Access to the Service when the contract ends",
   "Unused prepaid fees, unless a termination right in the agreement applies"
  ]
 },
 "agent_notes": {
  "sign_in_needed": false,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "The signed order form or service agreement governs the contract, so check it before you act on the dashboard",
   "Renewal is automatic unless written notice of non-renewal is sent at least 30 days before the term ends",
   "Any minimum commitment on the order form is owed for the whole term",
   "Startup Program access ends by itself when the program period expires, so there is nothing to cancel"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.withpersona.com/articles/5XXl9EVfw2TVrV61XlhOhd/",
   "title": "How do I cancel my plan?",
   "publisher": "vendor",
   "quote": "These plans require a 12-month contract with a monthly payment schedule.",
   "supports": "paid plans are 12-month contracts"
  },
  {
   "id": "s2",
   "url": "https://help.withpersona.com/articles/5XXl9EVfw2TVrV61XlhOhd/",
   "title": "How do I cancel my plan?",
   "publisher": "vendor",
   "quote": "non-renewal notice requirements (typically 30 days before your renewal date)",
   "supports": "the notice period the help article gives"
  },
  {
   "id": "s3",
   "url": "https://help.withpersona.com/articles/5XXl9EVfw2TVrV61XlhOhd/",
   "title": "How do I cancel my plan?",
   "publisher": "vendor",
   "quote": "we recommend letting us know as soon as possible.",
   "supports": "tell Persona early"
  },
  {
   "id": "s4",
   "url": "https://help.withpersona.com/articles/5XXl9EVfw2TVrV61XlhOhd/",
   "title": "How do I cancel my plan?",
   "publisher": "vendor",
   "quote": "we can consider requests for mid-term contract cancellation on a case-by-case basis.",
   "supports": "mid-term cancellation is decided case by case"
  },
  {
   "id": "s5",
   "url": "https://help.withpersona.com/articles/5XXl9EVfw2TVrV61XlhOhd/",
   "title": "How do I cancel my plan?",
   "publisher": "vendor",
   "quote": "cancellation may not always be possible.",
   "supports": "mid-term cancellation is not guaranteed"
  },
  {
   "id": "s6",
   "url": "https://help.withpersona.com/articles/5XXl9EVfw2TVrV61XlhOhd/",
   "title": "How do I cancel my plan?",
   "publisher": "vendor",
   "quote": "The Startup Program offers limited access for up to one year, and access ends automatically once the program period expires.",
   "supports": "the Startup Program ends by itself"
  },
  {
   "id": "s7",
   "url": "https://help.withpersona.com/articles/3wfrX9gIjLyXLRbcPE04iP/",
   "title": "How do I close my account with Persona?",
   "publisher": "vendor",
   "quote": "If you are a customer of Persona on a plan or in the Startup Program, please refer to",
   "supports": "paid plan customers are sent to the cancel article"
  },
  {
   "id": "s8",
   "url": "https://help.withpersona.com/articles/3wfrX9gIjLyXLRbcPE04iP/",
   "title": "How do I close my account with Persona?",
   "publisher": "vendor",
   "quote": "Submit a Request",
   "supports": "trial and accidental accounts use a Help Center request"
  },
  {
   "id": "s9",
   "url": "https://help.withpersona.com/articles/3wfrX9gIjLyXLRbcPE04iP/",
   "title": "How do I close my account with Persona?",
   "publisher": "vendor",
   "quote": "under Get Help Now",
   "supports": "where Submit a Request is found"
  },
  {
   "id": "s10",
   "url": "https://help.withpersona.com/articles/16vIBxhHLTXTZoL7T5rcex/",
   "title": "Where do I find my order form or service agreement?",
   "publisher": "vendor",
   "quote": "Your business' product access and relationship with Persona is governed by an order form and/or service agreement.",
   "supports": "the order form or service agreement governs the contract"
  },
  {
   "id": "s11",
   "url": "https://withpersona.com/legal/terms-of-use",
   "title": "Platform Terms of Service",
   "publisher": "vendor",
   "quote": "Each Term will automatically renew for additional successive twelve (12)-month periods unless",
   "supports": "automatic renewal of each term"
  },
  {
   "id": "s12",
   "url": "https://withpersona.com/legal/terms-of-use",
   "title": "Platform Terms of Service",
   "publisher": "vendor",
   "quote": "either party gives written notice of non-renewal at least thirty (30) days before the end of the then-current Term.",
   "supports": "the non-renewal notice period and that it must be written"
  },
  {
   "id": "s13",
   "url": "https://withpersona.com/legal/terms-of-use",
   "title": "Platform Terms of Service",
   "publisher": "vendor",
   "quote": "Customer will send any notices under this Agreement in writing to Persona, in English, at the following address: legal@withpersona.com.",
   "supports": "where and how notices are sent"
  },
  {
   "id": "s14",
   "url": "https://withpersona.com/legal/terms-of-use",
   "title": "Platform Terms of Service",
   "publisher": "vendor",
   "quote": "Customer will receive a refund of any unused fees it has pre-paid for the terminated portion of the applicable Term.",
   "supports": "the refund of prepaid fees when a termination right applies"
  },
  {
   "id": "s15",
   "url": "https://withpersona.com/legal/terms-of-use",
   "title": "Platform Terms of Service",
   "publisher": "vendor",
   "quote": "By executing an Order Form, Customer agrees to pay the entire amount of any stated minimum commitment for the entire Term.",
   "supports": "the minimum commitment is payable for the whole term"
  },
  {
   "id": "s16",
   "url": "https://withpersona.com/legal/terms-of-use",
   "title": "Platform Terms of Service",
   "publisher": "vendor",
   "quote": "a late fee of either 1.5% per month, or the maximum amount allowable by applicable law, whichever is less.",
   "supports": "the late fee on overdue invoices"
  },
  {
   "id": "s17",
   "url": "https://withpersona.com/legal/terms-of-use",
   "title": "Platform Terms of Service",
   "publisher": "vendor",
   "quote": "Customer's rights to the Service terminate and it must promptly",
   "supports": "access to the Service ends when the agreement terminates"
  },
  {
   "id": "s18",
   "url": "https://withpersona.com/legal/terms-of-use",
   "title": "Platform Terms of Service",
   "publisher": "vendor",
   "quote": "means any Persona ordering documentation, online sign-up, or subscription flow that references this Agreement",
   "supports": "an online sign-up flow can count as an order form"
  },
  {
   "id": "s19",
   "url": "https://help.withpersona.com/articles/5XXl9EVfw2TVrV61XlhOhd/",
   "title": "How do I cancel my plan?",
   "publisher": "vendor",
   "quote": "To discuss billing, plan, or cancellation options, contact our billing team.",
   "supports": "the billing team handles cancellation"
  },
  {
   "id": "s20",
   "url": "https://help.withpersona.com/articles/5XXl9EVfw2TVrV61XlhOhd/",
   "title": "How do I cancel my plan?",
   "publisher": "vendor",
   "quote": "If you are facing extenuating circumstances, we can consider requests for mid-term contract cancellation",
   "supports": "when mid-term cancellation is considered"
  },
  {
   "id": "s21",
   "url": "https://help.withpersona.com/articles/3wfrX9gIjLyXLRbcPE04iP/",
   "title": "How do I close my account with Persona?",
   "publisher": "vendor",
   "quote": "who may be exploring Persona in a trial or who may have accidentally created an account",
   "supports": "the request route is for trial and accidental accounts"
  },
  {
   "id": "s22",
   "url": "https://help.withpersona.com/articles/3wfrX9gIjLyXLRbcPE04iP/",
   "title": "How do I close my account with Persona?",
   "publisher": "vendor",
   "quote": "Evaluating a plan or feature & answering questions about pricing",
   "supports": "the request option to choose"
  },
  {
   "id": "s23",
   "url": "https://withpersona.com/legal/terms-of-use",
   "title": "Platform Terms of Service",
   "publisher": "vendor",
   "quote": "within thirty (30) days after written notice detailing the breach",
   "supports": "the cure period behind the termination right"
  },
  {
   "id": "s24",
   "url": "https://withpersona.com/pricing",
   "title": "Persona pricing",
   "publisher": "vendor",
   "quote": "Eligible SMBs, venture-backed startups, and developers can apply to the Persona Startup Program.",
   "supports": "who can join the Startup Program"
  },
  {
   "id": "s25",
   "url": "https://withpersona.com/pricing",
   "title": "Persona pricing",
   "publisher": "vendor",
   "quote": "Starting at $250/month (minimum contract term of 12 months)",
   "supports": "the Essential plan's price and minimum term"
  },
  {
   "id": "s26",
   "url": "https://help.withpersona.com/articles/16vIBxhHLTXTZoL7T5rcex/",
   "title": "Where do I find my order form or service agreement?",
   "publisher": "vendor",
   "quote": "These documents are typically signed by a leader at your company.",
   "supports": "who usually signs the agreement"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Persona's public Terms and help pages don't say how long customer data is kept after a contract ends, or when it is deleted",
   "No self-serve way to cancel a paid plan is documented; the help article points to the billing team, and the Terms require written notice",
   "Persona's help pages don't describe exporting data before a contract ends",
   "No fee schedule for mid-term cancellation is public; the help article says requests are considered case by case",
   "What happens when a trial ends, and how long closing a trial account takes, aren't on Persona's help pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Re-checked both routes against Persona's cancel-plan and close-account help articles, the order-form article and the Platform Terms: the 12-month term, automatic renewal, 30-day written notice to legal@withpersona.com, case-by-case mid-term cancellation and the refund rule are confirmed",
    "Contract route: added the help article's instruction to contact the billing team (the dashboard's billing contact form), that notice must be in English, and that the refund right applies, for example, when Persona fails to cure a material breach within 30 days",
    "Trial route: named the exact request option the help article gives",
    "Added the Essential plan's $250/month starting price with its 12-month minimum, and who qualifies for the Startup Program, from the pricing page",
    "Persona's Terms and pricing pages are rendered by JavaScript: their quotes were checked by reading the pages directly rather than with the automatic text check"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/persona",
 "json": "https://stackcut.io/exits/persona.json",
 "evidence": {
  "packet_revision": "6ca8bdb8718065656a93528874419a3982bcd550fbc88f7290066bbdadf13443",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "persona--sales-contract--r1",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "persona--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}