{
 "id": "perplexity",
 "name": "Perplexity Pro",
 "category": "ai_tools",
 "website": "https://www.perplexity.ai",
 "domains": [
  "perplexity.ai"
 ],
 "summary": "Cancel in Perplexity under Account, then Manage Plan, then Cancel Subscription (or email support@perplexity.ai), or in the App Store or Google Play if you subscribed in the app, before the renewal date. Pro lasts until the billing cycle ends; payments are non-refundable. Deleting your account doesn't cancel it.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Pro subscriptions bought on perplexity.ai (billed by Perplexity through Stripe)",
   "who": "The signed-in account holder",
   "method": "self_serve",
   "start_url": "https://perplexity.ai/settings",
   "steps": [
    {
     "do": "On the Perplexity home page, click your profile icon and choose Account (or open Settings)",
     "expect": "Subscription"
    },
    {
     "do": "Under Subscription, click Manage Plan (Manage Subscription)",
     "expect": "the current plan page"
    },
    {
     "do": "Click Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep Pro until the end of the period already paid for; then the account reverts to the free version",
   "notice": "Cancel before the renewal date to avoid the next charge",
   "refund": "Payments are nonrefundable and there are no credits for partially used periods, except as the Terms or country-specific pages say; Perplexity may refund a forgotten cancellation if the request follows its guidelines",
   "fees": null,
   "source_ids": [
    "x1",
    "x2",
    "x3",
    "x4",
    "x5",
    "x6",
    "x7",
    "x16"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Pro bought in the Perplexity iPhone or iPad app (billed by Apple)",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Open the App Store and tap the profile icon in the upper right corner",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then Perplexity - Ask Anything",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "Perplexity shows an expiration message and no Cancel button in Subscriptions",
   "effective": "The account reverts to the free version after the current billing cycle ends",
   "notice": "Apple asks you to cancel a trial at least 24 hours before it ends",
   "refund": null,
   "fees": null,
   "source_ids": [
    "x8",
    "x3",
    "a1",
    "a2",
    "a3"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Pro bought in the Perplexity Android app (billed by Google Play)",
   "who": "The Google Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Open the Google Play app, tap the settings icon in the upper right corner, then Payments & Subscriptions",
     "expect": "Perplexity - Ask Anything"
    },
    {
     "do": "Tap Perplexity - Ask Anything, then Cancel subscription at the bottom of the screen",
     "expect": "a pop-up asking for a reason"
    },
    {
     "do": "Select a reason and confirm",
     "expect": null
    }
   ],
   "confirm_by": "The subscription in Google Play is no longer set to renew",
   "effective": "You keep access for the time you have already paid for",
   "notice": null,
   "refund": "To ask for a refund, contact Perplexity via Help, then Contact Support, and include your Google Play email address or GPA order number",
   "fees": null,
   "source_ids": [
    "x9",
    "g1",
    "g2",
    "g3",
    "x15"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Cancel and keep using Perplexity's free version, without Pro features",
   "evidence": "documented",
   "source_ids": [
    "x3"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Students can switch to the Education plan and verify their student status through SheerID for a student discount",
   "evidence": "documented",
   "source_ids": [
    "x11",
    "x12"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current billing cycle",
  "data_kept": null,
  "you_lose": [
   "Pro features, once the account reverts to the free version"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Deleting your Perplexity account does not cancel the subscription: cancel it first",
   "You can also cancel by emailing support@perplexity.ai before the renewal date",
   "Don't try to change Perplexity payment details in the App Store or Google Play: it creates a new, separate subscription that is charged",
   "Pausing a subscription isn't available",
   "Partner promotions and trials need a card and auto-renew at the standard rate unless cancelled before the trial ends"
  ]
 },
 "sources": [
  {
   "id": "x1",
   "url": "https://www.perplexity.ai/help-center/en/articles/10354283-canceling-a-subscription",
   "title": "Canceling a Subscription",
   "publisher": "vendor",
   "quote": "Click 'Manage Subscription' to be redirected to the current plan page, then choose 'Cancel subscription.'",
   "supports": "the web steps"
  },
  {
   "id": "x2",
   "url": "https://www.perplexity.ai/help-center/en/articles/10353002-billing-faq-for-pro-plan-subscribers",
   "title": "Billing FAQ for Pro Plan Subscribers",
   "publisher": "vendor",
   "quote": "Under Subscription, click Manage Plan",
   "supports": "the web steps from the Account page"
  },
  {
   "id": "x3",
   "url": "https://www.perplexity.ai/help-center/en/articles/10354283-canceling-a-subscription",
   "title": "Canceling a Subscription",
   "publisher": "vendor",
   "quote": "Your account will be reverted back to the free version after the end of the current billing cycle.",
   "supports": "when Pro ends"
  },
  {
   "id": "x4",
   "url": "https://www.perplexity.ai/hub/legal/terms-of-service",
   "title": "Perplexity Terms of Service",
   "publisher": "vendor",
   "quote": "To avoid future subscription charges, you must cancel your subscription before the subscription period renewal date through the settings page of your Account profile or by emailing support@perplexity.ai",
   "supports": "the notice, and the email option"
  },
  {
   "id": "x5",
   "url": "https://www.perplexity.ai/hub/legal/terms-of-service",
   "title": "Perplexity Terms of Service",
   "publisher": "vendor",
   "quote": "Following any cancellation by you, however, you will continue to have access to the paid Services through the end of the subscription period for which payment has already been made.",
   "supports": "access to the end of the paid period"
  },
  {
   "id": "x6",
   "url": "https://www.perplexity.ai/hub/legal/terms-of-service",
   "title": "Perplexity Terms of Service",
   "publisher": "vendor",
   "quote": "payments for any subscriptions to the Services are nonrefundable and there are no credits for partially used periods",
   "supports": "the refund policy"
  },
  {
   "id": "x7",
   "url": "https://www.perplexity.ai/help-center/en/articles/10353002-billing-faq-for-pro-plan-subscribers",
   "title": "Billing FAQ for Pro Plan Subscribers",
   "publisher": "vendor",
   "quote": "Perplexity may issue a refund if your request follows the guidelines mentioned above.",
   "supports": "possible refund for a forgotten cancellation"
  },
  {
   "id": "x8",
   "url": "https://www.perplexity.ai/help-center/en/articles/10354283-canceling-a-subscription",
   "title": "Canceling a Subscription",
   "publisher": "vendor",
   "quote": "Open the App Store and tap the profile icon in the upper right corner.",
   "supports": "the Apple route"
  },
  {
   "id": "x9",
   "url": "https://www.perplexity.ai/help-center/en/articles/10354283-canceling-a-subscription",
   "title": "Canceling a Subscription",
   "publisher": "vendor",
   "quote": "Open the Google Play App and tap the settings icon on the upper right corner.",
   "supports": "the Google Play route"
  },
  {
   "id": "x10",
   "url": "https://www.perplexity.ai/help-center/en/articles/10353002-billing-faq-for-pro-plan-subscribers",
   "title": "Billing FAQ for Pro Plan Subscribers",
   "publisher": "vendor",
   "quote": "No, subscription pausing isn't available.",
   "supports": "no pause option"
  },
  {
   "id": "x11",
   "url": "https://www.perplexity.ai/help-center/en/articles/12162294-how-to-verify-your-student-status",
   "title": "How to verify your student status",
   "publisher": "vendor",
   "quote": "Student discounts are not transferrable, and using them with a new email address requires verifying again with SheerID.",
   "supports": "the student discount and SheerID verification"
  },
  {
   "id": "x12",
   "url": "https://www.perplexity.ai/help-center/en/articles/12162294-how-to-verify-your-student-status",
   "title": "How to verify your student status",
   "publisher": "vendor",
   "quote": "Perplexity accounts can be created with any email (personal or student).",
   "supports": "student eligibility with any email"
  },
  {
   "id": "x13",
   "url": "https://www.perplexity.ai/help-center/en/articles/10353002-billing-faq-for-pro-plan-subscribers",
   "title": "Billing FAQ for Pro Plan Subscribers",
   "publisher": "vendor",
   "quote": "Doing so will create a new, separate subscription and you will be charged.",
   "supports": "the payment-details tip"
  },
  {
   "id": "x14",
   "url": "https://www.perplexity.ai/help-center/en/articles/10353002-billing-faq-for-pro-plan-subscribers",
   "title": "Billing FAQ for Pro Plan Subscribers",
   "publisher": "vendor",
   "quote": "A valid credit or debit card is required for all promotional and trial redemptions",
   "supports": "the promotions tip"
  },
  {
   "id": "a1",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "a2",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm on Apple"
  },
  {
   "id": "a3",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.",
   "supports": "trial notice on Apple"
  },
  {
   "id": "g1",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.",
   "supports": "the Google Play steps"
  },
  {
   "id": "g2",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "the reason pop-up before the final step"
  },
  {
   "id": "g3",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when access ends on Google Play"
  },
  {
   "id": "x15",
   "url": "https://www.perplexity.ai/help-center/en/articles/10353020-billing-for-android-subscriptions",
   "title": "Billing for Android Subscriptions",
   "publisher": "vendor",
   "quote": "To request a refund for an Android subscription, please contact us via Help > Contact Support. Please include your Google Play email address and/or GPA #",
   "supports": "refunds for Google Play subscriptions"
  },
  {
   "id": "x16",
   "url": "https://www.perplexity.ai/help-center/en/articles/10354283-canceling-a-subscription",
   "title": "Canceling a Subscription",
   "publisher": "vendor",
   "quote": "No, deleting your account will not terminate your subscription. Please ensure you cancel your subscription before deleting your account.",
   "supports": "deleting the account doesn't cancel the subscription"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "How to confirm a web cancellation (email or status) is not described",
   "How to cancel Pro received through a partner promotion (for example telecom providers such as Airtel, Bouygues Telecom and Vivo) is not documented",
   "Prices, annual billing savings and the size of the student discount aren't confirmed: Perplexity's pricing page couldn't be read",
   "What happens to threads and Spaces after cancelling, and any data export, are not documented on the pages we read"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Summary and tips: deleting the account doesn't cancel the subscription (x16)",
    "Google Play route refund: request it from Perplexity via Help, then Contact Support (x15)",
    "Web route starts at perplexity.ai/settings, the link in Perplexity's cancel article",
    "x8 re-copied verbatim ('in the upper right corner')"
   ]
  }
 },
 "delete_account": {
  "url": "https://www.perplexity.ai/settings/account",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "stackcut": {
  "vendor_id": "perplexity",
  "name": "Perplexity",
  "recipes": [
   {
    "id": "replace-perplexity",
    "title": "AI search answers",
    "best_year_one_net": 190
   }
  ]
 },
 "page": "https://stackcut.io/cancel/perplexity",
 "json": "https://stackcut.io/exits/perplexity.json",
 "evidence": {
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  "verification": "docs",
  "freshness": {
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   "age_days": 10,
   "stale_after_days": 30,
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  },
  "routes": [
   {
    "route_id": "perplexity--direct-web--r1",
    "channel": "direct_web",
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    }
   },
   {
    "route_id": "perplexity--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
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     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "perplexity--google-play--r3",
    "channel": "google_play",
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    "freshness": {
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     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}