{
 "id": "peloton",
 "name": "Peloton App",
 "category": "health_fitness",
 "website": "https://www.onepeloton.com",
 "domains": [
  "onepeloton.com"
 ],
 "summary": "Cancel at onepeloton.com/mymembership (Peloton Account Settings) or call 1-866-679-9129; App memberships bought through Apple or Google Play cancel there (turn off Apple auto-renew 24+ hours before renewal). Access runs to the end of the paid period, with no prorated refund; annual plans aren't refundable.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Peloton App One or App+ memberships bought from Peloton on the web (billed by Peloton)",
   "who": "The Peloton account holder, signed in with their Peloton credentials",
   "method": "self_serve",
   "start_url": "https://www.onepeloton.com/mymembership",
   "steps": [
    {
     "do": "Go to your Peloton Account Settings at onepeloton.com/mymembership and log in with your Peloton credentials",
     "expect": "My Memberships"
    },
    {
     "do": "Cancel (terminate) your membership there, or call Peloton Member Support at 1-866-679-9129",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can use the membership until the end of the current period; it won't renew after that",
   "notice": null,
   "refund": "No prorated refund for the current period; annual subscriptions and other paid discount offers are non-refundable (certain Canadian and New York residents have extra cancellation and refund rights)",
   "fees": "If your offer has a Committed Membership Period, you still owe the fees for the rest of that period after cancelling",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s18",
    "s19",
    "s20",
    "s21"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Peloton App One or App+ memberships bought in the Peloton iPhone or iPad app (charged to your Apple account)",
   "who": "The Apple Account that bought the membership",
   "method": "platform_settings",
   "start_url": "https://account.apple.com/account/manage/section/subscriptions",
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then Peloton",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription (you may need to scroll down)",
     "expect": null
    }
   ],
   "confirm_by": "In Subscriptions there is no Cancel button, or an expiration message in red text",
   "effective": "No mid-period cancellation: the membership runs to the end of the current period and you are not charged for the next one",
   "notice": "Turn off auto-renew at least 24 hours before the end of the current period",
   "refund": "Peloton gives no prorated refund for the current period; annual subscriptions are non-refundable (certain Canadian and New York residents have extra cancellation and refund rights)",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s5",
    "s7",
    "s8",
    "s9",
    "s13",
    "s14",
    "s19"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Peloton App memberships bought in the Peloton Android app (billed by Google Play)",
   "who": "The Google Account that bought the membership",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to your subscriptions in Google Play, signed in to the Google Account that pays",
     "expect": "Peloton"
    },
    {
     "do": "Next to Peloton, click Manage, then Cancel subscription",
     "expect": "a confirmation pop-up asking for a reason"
    },
    {
     "do": "Select a reason, then click Continue",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the membership for the time you have already paid",
   "notice": null,
   "refund": "Peloton gives no prorated refund for the current period; annual subscriptions are non-refundable (certain Canadian and New York residents have extra cancellation and refund rights)",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s5",
    "s15",
    "s16",
    "s19"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Switch from App+ ($28.99 a month) to the cheaper App One tier ($15.99 a month) (App Store prices). Bought on the web? Log in at onepeloton.com/mymembership and select Manage; the change applies at the end of the billing cycle, with no refund",
   "evidence": "documented",
   "source_ids": [
    "s10",
    "s20",
    "s21",
    "s22",
    "s23"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual plans cost $159 (App One) or $289 (App+) a year against $15.99 or $28.99 a month (App Store prices); annual plans are non-refundable",
   "evidence": "documented",
   "source_ids": [
    "s5",
    "s10",
    "s11"
   ]
  },
  {
   "type": "discount_program",
   "what": "Eligible students, medical professionals and others may pay less for a Peloton App Membership",
   "evidence": "documented",
   "source_ids": [
    "s12"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current paid period",
  "data_kept": null,
  "you_lose": [
   "Peloton App classes and features once the paid period ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "Google Play asks for a cancellation reason in a pop-up before the final Continue",
  "tips": [
   "A free trial converts to a paid membership unless cancelled before it ends",
   "Offers with a committed period longer than one month leave you owing the rest of that period after cancelling",
   "Uninstalling the Peloton app does not cancel a Google Play subscription"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.onepeloton.com/membership-terms",
   "title": "Peloton Membership Terms",
   "publisher": "vendor",
   "quote": "A Peloton App Membership can be purchased from Peloton or via a third-party app provider where Peloton makes the Peloton App available (e.g., Apple App Store or Google Play Store).",
   "supports": "the billing channels"
  },
  {
   "id": "s2",
   "url": "https://www.onepeloton.com/membership-terms",
   "title": "Peloton Membership Terms",
   "publisher": "vendor",
   "quote": "you may use your Peloton Membership until the end of the then-current period, and your Peloton Membership will not be renewed after that period expires",
   "supports": "when access ends"
  },
  {
   "id": "s3",
   "url": "https://www.onepeloton.com/membership-terms",
   "title": "Peloton Membership Terms",
   "publisher": "vendor",
   "quote": "you will not be eligible for a prorated refund of any portion of the Peloton Membership fee paid for the then-current Peloton Membership period",
   "supports": "no prorated refund"
  },
  {
   "id": "s4",
   "url": "https://www.onepeloton.com/membership-terms",
   "title": "Peloton Membership Terms",
   "publisher": "vendor",
   "quote": "You will remain responsible for any outstanding fees for the remainder of the Committed Membership Period following any cancellation.",
   "supports": "committed-period tip"
  },
  {
   "id": "s5",
   "url": "https://www.onepeloton.com/membership-terms",
   "title": "Peloton Membership Terms",
   "publisher": "vendor",
   "quote": "Unless specified in writing, all discount offers that require payment are non-refundable (including but not limited to annual Peloton subscriptions).",
   "supports": "annual plans are non-refundable"
  },
  {
   "id": "s6",
   "url": "https://www.onepeloton.com/membership-terms",
   "title": "Peloton Membership Terms",
   "publisher": "vendor",
   "quote": "if you do not cancel before your trial period ends, your account will be converted to a paid Peloton Membership and charged per these Membership Terms.",
   "supports": "the trial tip"
  },
  {
   "id": "s7",
   "url": "https://apps.apple.com/us/app/peloton-fitness-workouts/id792750948",
   "title": "Peloton: Fitness & Workouts on the App Store (description by Peloton)",
   "publisher": "platform",
   "quote": "unless auto-renew is turned off at least 24-hours before the end of the current period",
   "supports": "Apple notice"
  },
  {
   "id": "s8",
   "url": "https://apps.apple.com/us/app/peloton-fitness-workouts/id792750948",
   "title": "Peloton: Fitness & Workouts on the App Store (description by Peloton)",
   "publisher": "platform",
   "quote": "Auto-renewal may be turned off in your Account Setting in iTunes after purchase.",
   "supports": "the Apple route"
  },
  {
   "id": "s9",
   "url": "https://apps.apple.com/us/app/peloton-fitness-workouts/id792750948",
   "title": "Peloton: Fitness & Workouts on the App Store (description by Peloton)",
   "publisher": "platform",
   "quote": "No cancellation of the current subscription is allowed during an active subscription period. A user that cancels during a subscription month will not be charged for the following month.",
   "supports": "when an Apple cancellation takes effect"
  },
  {
   "id": "s10",
   "url": "https://apps.apple.com/us/app/peloton-fitness-workouts/id792750948",
   "title": "Peloton: Fitness & Workouts on the App Store",
   "publisher": "platform",
   "quote": "Peloton App One Monthly $15.99 Peloton App One Monthly $15.99 Peloton App+ Monthly $28.99",
   "supports": "monthly prices"
  },
  {
   "id": "s11",
   "url": "https://apps.apple.com/us/app/peloton-fitness-workouts/id792750948",
   "title": "Peloton: Fitness & Workouts on the App Store",
   "publisher": "platform",
   "quote": "Peloton App+ Annual $289.00 Peloton App+ Annual $289.00 Peloton App One Annual $159.00",
   "supports": "annual prices"
  },
  {
   "id": "s12",
   "url": "https://www.onepeloton.com/app",
   "title": "Peloton App",
   "publisher": "vendor",
   "quote": "Eligible students, medical professionals, and more may save on Peloton App Membership.",
   "supports": "discount programs"
  },
  {
   "id": "s13",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "s14",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm on Apple"
  },
  {
   "id": "s15",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "the Google Play steps"
  },
  {
   "id": "s16",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when access ends on Google Play"
  },
  {
   "id": "s17",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "Important: When you uninstall an app, your subscription won't cancel.",
   "supports": "the uninstall tip"
  },
  {
   "id": "s18",
   "url": "https://www.onepeloton.com/membership-terms",
   "title": "Peloton Membership Terms",
   "publisher": "vendor",
   "quote": "To change or terminate your Peloton Membership, go to your Peloton Account Settings at https://www.onepeloton.com/mymembership or contact Peloton Member Support at 1-866-679-9129.",
   "supports": "where to cancel a membership billed by Peloton (web or phone)"
  },
  {
   "id": "s19",
   "url": "https://www.onepeloton.com/membership-terms",
   "title": "Peloton Membership Terms",
   "publisher": "vendor",
   "quote": "subject to specific cancellation and refund rights listed below for certain Canadian and New York residents",
   "supports": "the Canadian and New York exception to the no-prorated-refund rule"
  },
  {
   "id": "s20",
   "url": "https://www.onepeloton.com/app-membership",
   "title": "Peloton App Membership",
   "publisher": "vendor",
   "quote": "Login using your Peloton credentials at onepeloton.com/mymembership",
   "supports": "signing in at onepeloton.com/mymembership to manage a web membership"
  },
  {
   "id": "s21",
   "url": "https://www.onepeloton.com/app-membership",
   "title": "Peloton App Membership",
   "publisher": "vendor",
   "quote": "From the \"My Memberships\" page, select the \"Manage\" button next to your current membership.",
   "supports": "the My Memberships page and the Manage button (downgrade)"
  },
  {
   "id": "s22",
   "url": "https://www.onepeloton.com/app-membership",
   "title": "Peloton App Membership",
   "publisher": "vendor",
   "quote": "If you choose to downgrade, you will not receive a refund.",
   "supports": "no refund on a downgrade"
  },
  {
   "id": "s23",
   "url": "https://www.onepeloton.com/app-membership",
   "title": "Peloton App Membership",
   "publisher": "vendor",
   "quote": "Once you have completed these steps, your Peloton App Membership will be updated at the end of your current billing cycle.",
   "supports": "a downgrade takes effect at the end of the billing cycle"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Peloton Support (support.onepeloton.com) couldn't be read, so the exact buttons for cancelling at onepeloton.com/mymembership and how a web cancellation is confirmed aren't confirmed; the direct route rests on the Membership Terms",
   "Prices on onepeloton.com couldn't be read, so the prices given are Apple App Store in-app prices",
   "All-Access memberships for Peloton equipment, Strength+ and pausing a membership were not researched",
   "What Peloton keeps after cancelling, and data export, were not researched"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "partial",
   "notes": [
    "Added a direct route: the Membership Terms say to cancel at onepeloton.com/mymembership or by calling Peloton Member Support",
    "Rewrote the summary, which said web cancel steps were unconfirmed",
    "Added the Canadian and New York refund-rights exception to each route's refund",
    "Added the web downgrade path (Manage, end of billing cycle, no refund) to the downgrade offer",
    "Exact buttons in the web cancel flow remain unconfirmed: the support site couldn't be read"
   ]
  }
 },
 "delete_account": {
  "url": "https://privacyportal.onetrust.com/webform/18f92a28-d2ae-4a6a-8f99-85b4455e22c0/cfbaf35a-5e06-4010-a6b6-1ad61ba414f1",
  "difficulty": "hard",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/peloton",
 "json": "https://stackcut.io/exits/peloton.json",
 "evidence": {
  "packet_revision": "8f26210af625d0de2335303de8267ba3ca053f50b3de2111b969afccd6a5a124",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "peloton--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "peloton--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "peloton--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}