{
 "id": "peacock",
 "name": "Peacock",
 "category": "streaming_video",
 "website": "https://www.peacocktv.com",
 "domains": [
  "peacocktv.com"
 ],
 "summary": "Sign in to Peacock and select Cancel All Subscriptions by the day before your next billing date. Access lasts to the term's end, but cancelling a free trial or promotion may end it immediately; no prorated refunds. Apple, Google, Amazon, Roku, DIRECTV, Spectrum, Verizon, Xfinity or Xumo billing: cancel there.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Subscriptions billed by Peacock",
   "who": "The account holder, signed in to Peacock (or through Peacock chat if you can't sign in)",
   "method": "self_serve",
   "start_url": "https://www.peacocktv.com/account/plans",
   "steps": [
    {
     "do": "Sign in to your Peacock account and open your plans",
     "expect": "Cancel All Subscriptions"
    },
    {
     "do": "Select Cancel All Subscriptions; this cancels your base plan and any add-ons",
     "expect": null
    },
    {
     "do": "Follow the steps to confirm",
     "expect": "a confirmation message on screen"
    }
   ],
   "confirm_by": "A confirmation message on screen and a confirmation email, which may take a few hours",
   "effective": "You keep access through the end of the current subscription term and the plan does not renew; if you cancel during a free trial or promotion, cancellation may take effect immediately",
   "notice": "Cancel no later than the day before your next recurring billing date to avoid the next charge",
   "refund": "No prorated refunds or credits unless required by law or for an immediate upgrade",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s21",
    "s23"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Subscriptions billed by Apple",
   "who": "The person whose Apple Account pays",
   "method": "platform_settings",
   "start_url": "https://account.apple.com/account/manage/section/subscriptions",
   "steps": [
    {
     "do": "On iPhone or iPad, open Settings and tap your name, then Subscriptions",
     "expect": "Peacock"
    },
    {
     "do": "Tap Peacock, then Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "Apple shows an expiration message in red text, or no Cancel button, once it is canceled",
   "effective": null,
   "notice": "If you're on a free trial, cancel at least 24 hours before it ends",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s7",
    "s8",
    "s11",
    "s12",
    "s24"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Subscriptions billed by Google Play",
   "who": "The person whose Google Account pays",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to your subscriptions in Google Play",
     "expect": "Manage"
    },
    {
     "do": "For Peacock, click Manage, then Cancel subscription; in the confirmation pop-up, select a reason and click Continue",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time you already paid for",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s7",
    "s8",
    "s13",
    "s14"
   ]
  },
  {
   "channel": "amazon",
   "applies_to": "Subscriptions billed by Amazon",
   "who": "The Amazon account holder who pays",
   "method": "platform_settings",
   "start_url": "https://www.amazon.com/yourmembershipsandsubscriptions",
   "steps": [
    {
     "do": "Go to Your Memberships and Subscriptions on Amazon and find Peacock",
     "expect": "Manage Subscription"
    },
    {
     "do": "Select Manage Subscription, then Cancel Subscription under Advanced Controls",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s7",
    "s8",
    "s15"
   ]
  },
  {
   "channel": "roku",
   "applies_to": "Subscriptions billed by Roku",
   "who": "The Roku account holder",
   "method": "platform_settings",
   "start_url": "https://my.roku.com/subscriptions",
   "steps": [
    {
     "do": "Go to my.roku.com/subscriptions and select Peacock under Active subscriptions",
     "expect": "Manage subscription"
    },
    {
     "do": "Select Manage subscription, then Turn off auto-renew",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep access until the current billing cycle ends",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s7",
    "s8",
    "s16",
    "s17"
   ]
  },
  {
   "channel": "carrier_or_isp",
   "applies_to": "Peacock billed by or included with DIRECTV (satellite, Stream or the Movies Extra Pack), Spectrum, Verizon, Xfinity or Xumo TV, or another third-party service or product",
   "who": "The account holder with that provider",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the provider that bills you, or use its help center, to cancel Peacock; Peacock cannot cancel it",
     "expect": null
    }
   ],
   "confirm_by": "The provider's own confirmation",
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s7",
    "s8"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "ad_supported_plan",
   "what": "Switch from Premium Plus ($19.99 a month) to Premium with ads ($12.99 a month) using Change Plan on your Account page on the web",
   "evidence": "documented",
   "source_ids": [
    "s18",
    "s19",
    "s20"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Pay yearly: Premium is $129.99 a year and Premium Plus $199.99 a year, against $12.99 and $19.99 a month",
   "evidence": "documented",
   "source_ids": [
    "s18",
    "s19"
   ]
  },
  {
   "type": "downgrade",
   "what": "Peacock Select costs $8.99 a month or $89.99 a year, against $12.99 a month for Premium; the Change Plan help only describes switching between Premium and Premium Plus",
   "evidence": "documented",
   "source_ids": [
    "s22",
    "s18",
    "s20"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current subscription term; if you cancel during a free trial or promotion, access may end immediately",
  "data_kept": null,
  "you_lose": [
   "Streaming when the term ends",
   "Add-ons such as a regional sports network, which are set to auto-cancel with the plan; one whose billing date differs from the plan's can still bill until the plan's term ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Check who bills you under Payment Method on the Subscriptions tab of your Peacock account",
   "If Cancel All Subscriptions is missing, a third party bills you; cancel there",
   "To drop only an add-on, choose it on the Subscriptions tab and select Remove Add-On instead"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.peacocktv.com/help/article/cancellation",
   "title": "How do I cancel my Peacock plan?",
   "publisher": "vendor",
   "quote": "Log in to your account. Select Cancel All Subscriptions to cancel all subscriptions.",
   "supports": "the direct cancel steps"
  },
  {
   "id": "s2",
   "url": "https://www.peacocktv.com/help/article/cancellation",
   "title": "How do I cancel my Peacock plan?",
   "publisher": "vendor",
   "quote": "Follow the steps and once confirmed, you will see a confirmation message on screen and receive a confirmation email, which may take a few hours.",
   "supports": "how to confirm"
  },
  {
   "id": "s3",
   "url": "https://www.peacocktv.com/help/article/cancellation",
   "title": "How do I cancel my Peacock plan?",
   "publisher": "vendor",
   "quote": "If you cannot log in to cancel, you can cancel via chat by clicking here.",
   "supports": "chat fallback"
  },
  {
   "id": "s4",
   "url": "https://www.peacocktv.com/terms",
   "title": "Peacock Terms of Service",
   "publisher": "vendor",
   "quote": "YOU WILL STILL HAVE ACCESS TO EACH SERVICE TIER THROUGH THE END OF ITS APPLICABLE SUBSCRIPTION TERM UNLESS (i) YOU ARE SUBSCRIBED THROUGH A FREE TRIAL OR PROMOTION,",
   "supports": "when access ends after cancelling, and the free trial or promotion exception"
  },
  {
   "id": "s5",
   "url": "https://www.peacocktv.com/terms",
   "title": "Peacock Terms of Service",
   "publisher": "vendor",
   "quote": "YOU MUST CANCEL YOUR SUBSCRIPTION NO LATER THAN THE DAY BEFORE YOUR NEXT RECURRING BILLING DATE IN ORDER TO AVOID BEING CHARGED FOR THE NEXT SUBSCRIPTION TERM.",
   "supports": "the notice deadline"
  },
  {
   "id": "s6",
   "url": "https://www.peacocktv.com/terms",
   "title": "Peacock Terms of Service",
   "publisher": "vendor",
   "quote": "NO PRORATED REFUNDS OR CREDITS WILL BE ISSUED UNLESS REQUIRED BY APPLICABLE LAW OR IN THE CASE OF AN IMMEDIATE UPGRADE.",
   "supports": "the refund policy"
  },
  {
   "id": "s7",
   "url": "https://www.peacocktv.com/help/article/cancellation",
   "title": "How do I cancel my Peacock plan?",
   "publisher": "vendor",
   "quote": "you must contact the third party directly to cancel your existing plan, as Peacock does not have the ability to cancel your existing plan",
   "supports": "third-party billing is cancelled with the third party"
  },
  {
   "id": "s8",
   "url": "https://www.peacocktv.com/help/article/cancellation",
   "title": "How do I cancel my Peacock plan?",
   "publisher": "vendor",
   "quote": "Amazon Apple DIRECTV Satellite DIRECTV Stream DIRECTV \"Movies Extra Pack\" Google Play Roku Spectrum Verizon Xfinity Xumo TV (XClass TV)",
   "supports": "the list of third-party billers"
  },
  {
   "id": "s9",
   "url": "https://www.peacocktv.com/help/article/cancellation",
   "title": "How do I cancel my Peacock plan?",
   "publisher": "vendor",
   "quote": "You will see your method of payment listed in the 'Payment Method' section under the Subscriptions tab.",
   "supports": "how to check who bills you"
  },
  {
   "id": "s10",
   "url": "https://www.peacocktv.com/help/article/cancellation",
   "title": "How do I cancel my Peacock plan?",
   "publisher": "vendor",
   "quote": "When you cancel your Peacock plan, any add-on, such as a regional sports network, will be set to auto-cancel.",
   "supports": "add-ons end with the plan"
  },
  {
   "id": "s11",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "s12",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s13",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "the Google Play steps, including the reason pop-up and Continue"
  },
  {
   "id": "s14",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when Google Play access ends"
  },
  {
   "id": "s15",
   "url": "https://www.amazon.com/gp/help/customer/display.html?nodeId=GU8AWX4GDKM7QGTE",
   "title": "Manage Amazon Subscriptions",
   "publisher": "platform",
   "quote": "Go to Your Memberships and Subscriptions. Locate the subscription that you want to cancel. Select Manage Subscription. Select Cancel Subscription under Advanced Controls.",
   "supports": "the Amazon steps"
  },
  {
   "id": "s16",
   "url": "https://support.roku.com/article/manage-or-cancel-subscriptions",
   "title": "Manage or cancel subscriptions on Roku",
   "publisher": "platform",
   "quote": "Go to my.roku.com/subscriptions. Under Active subscriptions, select the subscription you want to cancel. Select Manage subscription and then select Turn off auto-renew to cancel your subscription.",
   "supports": "the Roku steps"
  },
  {
   "id": "s17",
   "url": "https://support.roku.com/article/manage-or-cancel-subscriptions",
   "title": "Manage or cancel subscriptions on Roku",
   "publisher": "platform",
   "quote": "When you cancel your subscription, you'll still have access until your current billing cycle ends.",
   "supports": "when Roku access ends"
  },
  {
   "id": "s18",
   "url": "https://www.peacocktv.com/help/article/how-much-does-a-peacock-subscription-cost",
   "title": "How much does a Peacock subscription cost?",
   "publisher": "vendor",
   "quote": "You can sign up for a Peacock Premium plan at $12.99 a month (+tax) or $129.99 per year (+tax).",
   "supports": "Premium prices"
  },
  {
   "id": "s19",
   "url": "https://www.peacocktv.com/help/article/how-much-does-a-peacock-subscription-cost",
   "title": "How much does a Peacock subscription cost?",
   "publisher": "vendor",
   "quote": "you can sign up for a Peacock Premium Plus plan for $19.99 a month (+tax) or $199.99 per year (+tax).",
   "supports": "Premium Plus prices"
  },
  {
   "id": "s20",
   "url": "https://www.peacocktv.com/help/article/how-do-i-change-my-peacock-plan",
   "title": "How do I change my Peacock plan?",
   "publisher": "vendor",
   "quote": "Click on Change Plan to switch between Premium Plus and Premium plans.",
   "supports": "how to downgrade"
  },
  {
   "id": "s21",
   "url": "https://www.peacocktv.com/terms",
   "title": "Peacock Terms of Service",
   "publisher": "vendor",
   "quote": "OR (iii) WE OTHERWISE ALLOW YOU TO USE THE UNUSED PORTION TOWARDS ANOTHER SERVICE OR SUBSCRIPTION, IN WHICH CASE CANCELLATION MAY BE EFFECTIVE IMMEDIATELY.",
   "supports": "in those excepted cases, such as a free trial or promotion, cancellation may take effect immediately"
  },
  {
   "id": "s22",
   "url": "https://www.peacocktv.com/help/article/how-much-does-a-peacock-subscription-cost",
   "title": "How much does a Peacock subscription cost?",
   "publisher": "vendor",
   "quote": "Additionally, you can sign up for the Peacock Select Tier for $8.99/month or $89.99/year.",
   "supports": "the Peacock Select tier and its prices"
  },
  {
   "id": "s23",
   "url": "https://www.peacocktv.com/terms",
   "title": "Peacock Terms of Service",
   "publisher": "vendor",
   "quote": "AN ADD-ON WHOSE BILLING DATE OR SUBSCRIPTION TERM DIFFERS FROM THE BASE PLAN, YOU WILL STILL BE BILLED FOR THE ADD-ON UNTIL THE SUBSCRIPTION TERM OF YOUR BASE PLAN EXPIRES",
   "supports": "an add-on on its own billing date keeps billing until the base plan's term ends"
  },
  {
   "id": "s24",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.",
   "supports": "Apple trials must be cancelled at least 24 hours before they end"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Whether Amazon billing is through Prime Video or the Amazon Appstore is not stated on the Peacock page, and when Amazon-billed access ends is not stated",
   "When access ends for provider-billed plans (DIRECTV, Spectrum, Verizon, Xfinity, Xumo) is not stated",
   "Whether the cancel flow shows offers or asks for a reason is not documented",
   "How long Peacock keeps account data after cancelling is not stated",
   "No data export is documented",
   "Amazon route steps aren't reconfirmed: Amazon's help page couldn't be checked in review"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "partial",
   "notes": [
    "Free trial or promotion cancellations may end access immediately: added to effective, summary and access_until (s4 re-copied, s21)",
    "Added the Peacock Select tier ($8.99 a month) to pay_less (s22)",
    "Add-ons on their own billing date can still bill until the plan ends (s23)",
    "Google Play: added the reason pop-up and Continue (s13 re-copied)",
    "Apple: cancel a trial at least 24 hours before it ends (s24)",
    "Amazon route couldn't be re-checked, so level set to partial"
   ]
  }
 },
 "delete_account": {
  "url": "https://privacyportal.onetrust.com/webform/17e5cb00-ad90-47f5-a58d-77597d9d2c16/2aa79e13-e7d2-4d45-b928-7df9a72bec32",
  "difficulty": "medium",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/peacock",
 "json": "https://stackcut.io/exits/peacock.json",
 "evidence": {
  "packet_revision": "57d677efb0941d0ac84424d25a1958b97df27daebf54cb11bddbec39e49d5506",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "peacock--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "peacock--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "peacock--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "peacock--amazon--r4",
    "channel": "amazon",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "peacock--roku--r5",
    "channel": "roku",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "peacock--carrier-or-isp--r6",
    "channel": "carrier_or_isp",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}