{
 "id": "pdffiller",
 "name": "pdfFiller",
 "category": "productivity",
 "website": "https://www.pdffiller.com",
 "domains": [
  "pdffiller.com"
 ],
 "summary": "Cancel on the web: profile icon, My Account, Subscription & payment tab, Cancel subscription; or ask support (Live Chat or support@pdffiller.com) and keep their written confirmation. App Store subscriptions are cancelled in Apple's settings. Download your documents within a month of cancelling; deleting the account removes them at once.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "In your account",
   "applies_to": "pdfFiller Basic, Plus and Premium subscriptions bought on pdffiller.com (annual or month-to-month)",
   "who": "The account holder, signed in",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Click your profile icon and go to My Account",
     "expect": "Subscription & payment"
    },
    {
     "do": "Open the Subscription & payment tab",
     "expect": "Cancel subscription"
    },
    {
     "do": "Click Cancel subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": "The subscription renews automatically for the same period as your first one (monthly or annual) until it is terminated",
   "refund": "The pricing FAQ says full refunds are available within 180 days of subscription cancellation through Live Chat or support@pdffiller.com. The terms limit refund policies to first-time, self-service purchases and otherwise call fees non-refundable",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8"
   ]
  },
  {
   "channel": "direct_web",
   "label": "By contacting support",
   "applies_to": "Any pdfFiller subscription billed by pdfFiller",
   "who": "The account holder",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email support@pdffiller.com, or use Live Chat, and ask to cancel your subscription",
     "expect": null
    },
    {
     "do": "Keep pdfFiller's written confirmation that it received your request",
     "expect": null
    }
   ],
   "confirm_by": "Written confirmation of receipt of your request from pdfFiller support",
   "effective": null,
   "notice": "The subscription renews automatically for the same period until it is terminated",
   "refund": "The pricing FAQ says full refunds are available within 180 days of subscription cancellation through support",
   "fees": null,
   "source_ids": [
    "s4",
    "s5",
    "s9",
    "s10"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "pdfFiller subscriptions (Basic, Plus or Premium) bought in the pdfFiller app for iPhone, iPad or Mac and charged to your App Store account",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then tap pdfFiller",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "No Cancel button, or an expiration message in red, under Subscriptions",
   "effective": "The subscription stops renewing at the end of the current period",
   "notice": "Cancel at least 24 hours before the end of the current period, or it renews",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s27",
    "s28",
    "s29",
    "s30",
    "s31"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Organization accounts bought through pdfFiller's sales team (more than 10 user seats)",
   "who": "The organization that owns the account",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Cancel in the account settings if available, or contact pdfFiller support and get written confirmation that your termination request was received",
     "expect": null
    }
   ],
   "confirm_by": "Written confirmation of receipt of your request from pdfFiller",
   "effective": null,
   "notice": "The agreement renews automatically for successive periods equal to the initial subscription period until one party terminates it",
   "refund": "Self-service refund policies don't apply to purchases made with a sales representative; fees aren't refunded on termination unless pdfFiller agreed otherwise",
   "fees": null,
   "source_ids": [
    "s4",
    "s6",
    "s9",
    "s11",
    "s12"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Move to a cheaper plan (Premium to Plus or Basic): contact support via Live Chat or support@pdffiller.com at any time",
   "evidence": "documented",
   "source_ids": [
    "s13",
    "s14"
   ]
  },
  {
   "type": "annual_billing",
   "what": "An annual commitment costs far less per month than month-to-month (the pricing page marks annual billing 67% off). To switch, go to My Account, Manage My Subscription and click Change Plan",
   "evidence": "documented",
   "source_ids": [
    "s15",
    "s16"
   ]
  },
  {
   "type": "pause",
   "what": "If you need pdfFiller only from time to time, ask support to pause or adjust your plan instead of cancelling",
   "evidence": "documented",
   "source_ids": [
    "s17"
   ]
  }
 ],
 "export": [
  {
   "data": "Documents stored in your pdfFiller account (My Docs)",
   "how": "Download the documents you need before cancelling. After cancelling you have one month to download your files; within 30 days after termination you can also ask pdfFiller for access to download your content",
   "format": null,
   "limits": "Files become unavailable a month after the service expires; deleting the account removes all documents immediately",
   "source_ids": [
    "s18",
    "s19",
    "s20",
    "s21"
   ]
  }
 ],
 "after_cancel": {
  "access_until": null,
  "data_kept": "Documents stay in the account for a month after the service expires, then become unavailable; after the 30-day window following termination, pdfFiller may delete all copies",
  "you_lose": [
   "Filling, printing, emailing, faxing, sharing and SendToSign for your documents, which come with the subscription",
   "Your stored documents, a month after the service expires",
   "Everything at once, with no undo, if you delete the account"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling the subscription is separate from deleting the account: cancel first, then use Delete account in Settings only if you also want everything erased",
   "Deleting the account permanently deletes all documents and can't be undone: download first",
   "Download your documents within a month of cancelling",
   "If you cancel through support, keep the written confirmation of receipt",
   "Ask support about a refund: the pricing FAQ mentions full refunds within 180 days of cancellation",
   "Subscriptions bought in the iPhone, iPad or Mac app are billed by Apple: cancel them in Apple's Subscriptions settings, not on pdffiller.com"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.pdffiller.com/en/faq/my-account-and-subscription/how-do-i-cancel-my-subscription.htm",
   "title": "How do I cancel my subscription? - pdfFiller",
   "publisher": "vendor",
   "quote": "Click on your profile icon and go to My Account.",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "s2",
   "url": "https://www.pdffiller.com/en/faq/my-account-and-subscription/how-do-i-cancel-my-subscription.htm",
   "title": "How do I cancel my subscription? - pdfFiller",
   "publisher": "vendor",
   "quote": "Go to the Subscription & payment tab.",
   "supports": "the Subscription & payment tab"
  },
  {
   "id": "s3",
   "url": "https://www.pdffiller.com/en/faq/my-account-and-subscription/how-do-i-cancel-my-subscription.htm",
   "title": "How do I cancel my subscription? - pdfFiller",
   "publisher": "vendor",
   "quote": "Click Cancel subscription.",
   "supports": "the cancel button"
  },
  {
   "id": "s4",
   "url": "https://www.pdffiller.com/en/terms_of_services.htm",
   "title": "pdfFiller Terms of Service",
   "publisher": "vendor",
   "quote": "The Agreement will automatically renew for successive subscription periods equal to your initial subscription period until one party terminates it.",
   "supports": "automatic renewal"
  },
  {
   "id": "s5",
   "url": "https://www.pdffiller.com/en/services.htm",
   "title": "pdfFiller pricing",
   "publisher": "vendor",
   "quote": "Full refunds are available within 180 days of subscription cancellation by contacting our support team via Live Chat or by emailing support@pdffiller.com.",
   "supports": "the refund statement in the pricing FAQ"
  },
  {
   "id": "s6",
   "url": "https://www.pdffiller.com/en/terms_of_services.htm",
   "title": "pdfFiller Terms of Service",
   "publisher": "vendor",
   "quote": "Such refund policies only apply to you if you purchased any Services for the first time online via a self-service checkout process without assistance from a Provider sales representative.",
   "supports": "who the refund policy covers"
  },
  {
   "id": "s7",
   "url": "https://www.pdffiller.com/en/terms_of_services.htm",
   "title": "pdfFiller Terms of Service",
   "publisher": "vendor",
   "quote": "all fees are non-refundable, even if you are not using the Services or have only briefly used the Services.",
   "supports": "fees are otherwise non-refundable"
  },
  {
   "id": "s8",
   "url": "https://www.pdffiller.com/en/terms_of_services.htm",
   "title": "pdfFiller Terms of Service",
   "publisher": "vendor",
   "quote": "You may notify the Provider of termination of this Agreement at any time by (a) logging into the Services and canceling your subscription through your account settings (if available)",
   "supports": "cancelling in account settings"
  },
  {
   "id": "s9",
   "url": "https://www.pdffiller.com/en/terms_of_services.htm",
   "title": "pdfFiller Terms of Service",
   "publisher": "vendor",
   "quote": "(b) contacting Provider support and receiving written confirmation of receipt of your request.",
   "supports": "cancelling through support, with written confirmation"
  },
  {
   "id": "s10",
   "url": "https://www.pdffiller.com/en/services.htm",
   "title": "pdfFiller pricing",
   "publisher": "vendor",
   "quote": "What if I'm not satisfied with my pdfFiller subscription?",
   "supports": "the FAQ that gives support's contact channels"
  },
  {
   "id": "s11",
   "url": "https://www.pdffiller.com/en/faq/my-account-and-subscription/do-you-offer-corporate-multi-user-accounts.htm",
   "title": "Do you offer corporate multi-user accounts? - pdfFiller",
   "publisher": "vendor",
   "quote": "If you need more than 10 user seats, please contact our sales team",
   "supports": "larger organizations buy through sales"
  },
  {
   "id": "s12",
   "url": "https://www.pdffiller.com/en/terms_of_services.htm",
   "title": "pdfFiller Terms of Service",
   "publisher": "vendor",
   "quote": "Provider will not refund you any fees on termination except as otherwise agreed by Provider.",
   "supports": "no refund on termination unless agreed"
  },
  {
   "id": "s13",
   "url": "https://www.pdffiller.com/en/services.htm",
   "title": "pdfFiller pricing",
   "publisher": "vendor",
   "quote": "To downgrade your account please contact our support team via Live Chat or by emailing",
   "supports": "how to downgrade"
  },
  {
   "id": "s14",
   "url": "https://www.pdffiller.com/en/faq/my-account-and-subscription/how-do-i-cancel-my-subscription.htm",
   "title": "How do I cancel my subscription? - pdfFiller",
   "publisher": "vendor",
   "quote": "We understand that budget constraints are among the key factors affecting users' choices.",
   "supports": "the lower-plan alternative offered before cancelling"
  },
  {
   "id": "s15",
   "url": "https://www.pdffiller.com/en/services.htm",
   "title": "pdfFiller pricing",
   "publisher": "vendor",
   "quote": "Annually (67% OFF)",
   "supports": "the annual billing discount"
  },
  {
   "id": "s16",
   "url": "https://www.pdffiller.com/en/faq/my-account-and-subscription/how-do-i-upgrade-from-a-monthly.htm",
   "title": "How do I upgrade from a monthly subscription to an annual one? - pdfFiller",
   "publisher": "vendor",
   "quote": "Go to My Account >> Manage My Subscription and click Change Plan.",
   "supports": "switching from monthly to annual"
  },
  {
   "id": "s17",
   "url": "https://www.pdffiller.com/en/faq/my-account-and-subscription/how-do-i-cancel-my-subscription.htm",
   "title": "How do I cancel my subscription? - pdfFiller",
   "publisher": "vendor",
   "quote": "pause or adjust your plan — just let us know",
   "supports": "pausing or adjusting the plan"
  },
  {
   "id": "s18",
   "url": "https://www.pdffiller.com/en/faq/my-account-and-subscription/how-do-i-cancel-my-subscription.htm",
   "title": "How do I cancel my subscription? - pdfFiller",
   "publisher": "vendor",
   "quote": "you'll have one month to download your files before they become unavailable.",
   "supports": "the one-month download window"
  },
  {
   "id": "s19",
   "url": "https://www.pdffiller.com/en/faq/my-account-and-subscription/how-long-will-pdffiller-keep-my-documents.htm",
   "title": "How long will pdfFiller keep my documents on the server after my subscription expires? - pdfFiller",
   "publisher": "vendor",
   "quote": "If you decide to cancel, your forms will remain in your account for a month after your service expires.",
   "supports": "how long documents are kept"
  },
  {
   "id": "s20",
   "url": "https://www.pdffiller.com/en/terms_of_services.htm",
   "title": "pdfFiller Terms of Service",
   "publisher": "vendor",
   "quote": "On request made within thirty (30) days after termination, Provider will grant you reasonable access to your Services solely for you to download Your Content",
   "supports": "download access within 30 days after termination"
  },
  {
   "id": "s21",
   "url": "https://www.pdffiller.com/en/faq/my-account-and-subscription/how-do-i-cancel-my-subscription.htm",
   "title": "How do I cancel my subscription? - pdfFiller",
   "publisher": "vendor",
   "quote": "Deleting your account will result in the immediate removal of all documents.",
   "supports": "deleting the account removes documents at once"
  },
  {
   "id": "s22",
   "url": "https://www.pdffiller.com/en/terms_of_services.htm",
   "title": "pdfFiller Terms of Service",
   "publisher": "vendor",
   "quote": "After such period, Provider will have no obligation to maintain or provide access to any of Your Content and may thereafter delete or destroy all copies of Your Content",
   "supports": "content may be deleted after the 30-day window"
  },
  {
   "id": "s23",
   "url": "https://www.pdffiller.com/en/faq/my-account-and-subscription/how-do-i-delete-my-account-or.htm",
   "title": "How do I delete my account or cancel my subscription? - pdfFiller",
   "publisher": "vendor",
   "quote": "Cancel your subscription and go to Settings.",
   "supports": "cancel before deleting the account"
  },
  {
   "id": "s24",
   "url": "https://www.pdffiller.com/en/faq/my-account-and-subscription/how-do-i-delete-my-account-or.htm",
   "title": "How do I delete my account or cancel my subscription? - pdfFiller",
   "publisher": "vendor",
   "quote": "Press the Delete account button to remove all the information and documents in your profile.",
   "supports": "deleting the account"
  },
  {
   "id": "s25",
   "url": "https://www.pdffiller.com/en/faq/my-account-and-subscription/how-do-i-delete-my-account-or.htm",
   "title": "How do I delete my account or cancel my subscription? - pdfFiller",
   "publisher": "vendor",
   "quote": "There's no undo for account deletion action.",
   "supports": "account deletion is permanent"
  },
  {
   "id": "s26",
   "url": "https://www.pdffiller.com/en/faq/my-account-and-subscription/what-does-a-subscription-get-me.htm",
   "title": "What does a subscription get me? - pdfFiller",
   "publisher": "vendor",
   "quote": "A pdfFiller subscription gives you a personal platform to fill, print, email, fax, share, or SendToSign® all of your documents.",
   "supports": "what the subscription includes"
  },
  {
   "id": "s27",
   "url": "https://apps.apple.com/us/app/pdffiller-pdf-document-editor/id571613512",
   "title": "pdfFiller: edit PDF documents (App Store listing, seller airSlate, Inc.)",
   "publisher": "platform",
   "quote": "Subscription will be charged to your credit card through your App Store account.",
   "supports": "subscriptions bought in the app are billed by Apple"
  },
  {
   "id": "s28",
   "url": "https://apps.apple.com/us/app/pdffiller-pdf-document-editor/id571613512",
   "title": "pdfFiller: edit PDF documents (App Store listing, seller airSlate, Inc.)",
   "publisher": "platform",
   "quote": "Your subscription will automatically renew unless canceled at least 24 hours before the end of the current period.",
   "supports": "App Store renewal and the 24-hour cut-off"
  },
  {
   "id": "s29",
   "url": "https://apps.apple.com/us/app/pdffiller-pdf-document-editor/id571613512",
   "title": "pdfFiller: edit PDF documents (App Store listing, seller airSlate, Inc.)",
   "publisher": "platform",
   "quote": "Manage your subscription in the Account Settings on the App Store after purchase.",
   "supports": "App Store subscriptions are managed in Apple's account settings"
  },
  {
   "id": "s30",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple (Apple Support)",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "Apple's cancel steps"
  },
  {
   "id": "s31",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple (Apple Support)",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm on Apple"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "pdfFiller's help pages don't mention App Store or Google Play billing; the Apple route rests on pdfFiller's App Store listing. Its Google Play listing shows in-app purchases, but whether Google Play bills pdfFiller subscriptions isn't stated",
   "When access ends after cancelling, and what confirms an in-account cancellation, are not stated",
   "The pricing FAQ's refund line (full refunds within 180 days of cancellation) is broader than the terms, which limit refund policies to first-time self-service purchases",
   "No bulk export of all documents is documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the web, support and sales routes against pdfFiller's cancel FAQ, pricing FAQ and Terms of Service (sections 8.1, 12 and 13): steps, renewal, refund wording and the 30-day download window confirmed",
    "Added an Apple App Store route: pdfFiller's App Store listing sells Basic, Plus and Premium subscriptions billed to the App Store account, cancelled in Apple's settings (s27 to s31)",
    "Sales route: dropped 'or your sales representative', which the Terms don't mention",
    "Tip added on App Store billing; 'Not confirmed yet' now notes the Google Play listing"
   ]
  }
 },
 "delete_account": {
  "url": "https://www.pdffiller.com/en/login/signin?ref=%2Fen%2Faccount%2Fsettings",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/pdffiller",
 "json": "https://stackcut.io/exits/pdffiller.json",
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  "verification": "docs",
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   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "pdffiller--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
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     "next_check_on": "2026-11-04"
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   },
   {
    "route_id": "pdffiller--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "pdffiller--apple-app-store--r3",
    "channel": "apple_app_store",
    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-05",
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    "checked_on": "2026-10-05",
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     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}