{
 "id": "pdfescape",
 "name": "PDFescape",
 "category": "productivity",
 "website": "https://www.pdfescape.com",
 "domains": [
  "pdfescape.com"
 ],
 "summary": "To cancel Premium or Ultimate, click Disable in the Auto Renew section of your account profile, or ask customer support. Full refund only within 15 days of purchase. Download stored files first: free accounts keep just 10 files and 7 days of history.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Disable Auto Renew",
   "applies_to": "PDFescape Premium and Ultimate subscriptions, billed monthly or yearly",
   "who": "The account holder, signed in",
   "method": "self_serve",
   "start_url": "https://www.pdfescape.com/account/profile/",
   "steps": [
    {
     "do": "Sign in and open your account profile",
     "expect": "Auto Renew"
    },
    {
     "do": "In the Auto Renew section, click Disable (the button only appears while auto-renew is on)",
     "expect": "The page updates to show Auto Renew set to Disabled"
    }
   ],
   "confirm_by": "The account profile shows Auto Renew set to Disabled",
   "effective": null,
   "notice": null,
   "refund": "If you're not happy within the first 15 days of purchase, PDFescape fully refunds that month's subscription (ask customer support, with a reason); after that, the current month isn't refunded. Typically only the most recent term is refunded; approved refunds are processed within 3 business days and can take up to 7 business days to appear",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s20",
    "s21",
    "s22"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Through customer support",
   "applies_to": "Any PDFescape subscription, including when you can't sign in (for example, an ex-employee's account)",
   "who": "The account holder, identified by the account's email address",
   "method": "form",
   "start_url": "https://www.pdfescape.com/contact/",
   "steps": [
    {
     "do": "Submit a request to PDFescape customer support with the account's email address, asking to cancel; within 15 days of purchase, also ask for a refund and give your reason",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "Full refund of that month's subscription within the first 15 days of purchase; after that, no refund for the current month",
   "fees": null,
   "source_ids": [
    "s5",
    "s6",
    "s10",
    "s11"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "PDFescape Basic stays free online, with limits: 10 MB files, 10 stored files, 7 days of recent file history, ads, and no desktop features",
   "evidence": "documented",
   "source_ids": [
    "s12",
    "s13",
    "s14",
    "s15"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Pay yearly: Premium is $2.99 a month billed yearly versus $5.99 billed monthly",
   "evidence": "documented",
   "source_ids": [
    "s16",
    "s17"
   ]
  }
 ],
 "export": [
  {
   "data": "Files saved in your PDFescape online account",
   "how": "Open and download the stored files you need before the paid plan ends",
   "format": null,
   "limits": "Basic accounts hold at most 10 stored files with 7 days of recent file history (Premium: 100 files, 30 days; Ultimate: no expiration); a file is kept only if you view it at least once every 7 days (30 for Premium)",
   "source_ids": [
    "s13",
    "s14",
    "s18"
   ]
  }
 ],
 "after_cancel": {
  "access_until": null,
  "data_kept": "Not stated for cancelled subscriptions. Free (Basic) accounts keep at most 10 stored files and 7 days of recent file history, and files expire unless viewed at least once every 7 days",
  "you_lose": [
   "PDFescape Desktop features, which come with Premium and Ultimate",
   "The ad-free interface",
   "Larger limits: Basic allows 10 MB files and 10 stored files"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling means disabling Auto Renew on the account profile; the Disable button only shows while auto-renew is on",
   "Ask for any refund within 15 days of purchase, with a reason",
   "If you can't sign in (for example, an ex-employee's account), contact customer service with the account's email address",
   "Download stored files before the plan lapses: free accounts keep fewer files for less time",
   "A charge from PDFESCAPE.com on a card statement means a PDFescape purchase or subscription"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.pdfescape.com/refunds/",
   "title": "PDFescape Cancellation Policy",
   "publisher": "vendor",
   "quote": "To prevent your PDFescape Premium or Ultimate subscription from automatically renewing, visit your account profile.",
   "supports": "where cancelling happens"
  },
  {
   "id": "s2",
   "url": "https://www.pdfescape.com/refunds/",
   "title": "PDFescape Cancellation Policy",
   "publisher": "vendor",
   "quote": "In the \"Auto Renew\" section, click the \"Disable\" button (only present if enabled).",
   "supports": "the Disable button"
  },
  {
   "id": "s3",
   "url": "https://support.pdfescape.com/hc/en-us/articles/360026988072-How-to-Turn-Off-Automatic-Renewal-for-My-PDFescape-Account",
   "title": "How to Turn Off Automatic Renewal for My PDFescape Account",
   "publisher": "vendor",
   "quote": "Click the Disable button.",
   "supports": "the cancel step"
  },
  {
   "id": "s4",
   "url": "https://support.pdfescape.com/hc/en-us/articles/360026988072-How-to-Turn-Off-Automatic-Renewal-for-My-PDFescape-Account",
   "title": "How to Turn Off Automatic Renewal for My PDFescape Account",
   "publisher": "vendor",
   "quote": "You will not receive further charges.",
   "supports": "disabling auto-renew stops charges"
  },
  {
   "id": "s5",
   "url": "https://www.pdfescape.com/refunds/",
   "title": "PDFescape Cancellation Policy",
   "publisher": "vendor",
   "quote": "If you are not happy with the service within the first fifteen (15) days of purchase, we will fully refund the subscription for that month.",
   "supports": "the 15-day refund"
  },
  {
   "id": "s6",
   "url": "https://www.pdfescape.com/refunds/",
   "title": "PDFescape Cancellation Policy",
   "publisher": "vendor",
   "quote": "you will not receive a refund for the current month's subscription",
   "supports": "no refund after 15 days"
  },
  {
   "id": "s7",
   "url": "https://www.pdfescape.com/refunds/",
   "title": "PDFescape Cancellation Policy",
   "publisher": "vendor",
   "quote": "Typically, only the most recent subscription term will be refunded.",
   "supports": "which term is refunded"
  },
  {
   "id": "s8",
   "url": "https://www.pdfescape.com/refunds/",
   "title": "PDFescape Cancellation Policy",
   "publisher": "vendor",
   "quote": "Once approved, refunds are processed within three (3) business days",
   "supports": "refund processing time"
  },
  {
   "id": "s9",
   "url": "https://www.pdfescape.com/refunds/",
   "title": "PDFescape Cancellation Policy",
   "publisher": "vendor",
   "quote": "contact customer support with your request and a reason for cancellation",
   "supports": "how to ask for a refund"
  },
  {
   "id": "s10",
   "url": "https://support.pdfescape.com/hc/en-us/articles/360028428531-How-can-I-get-a-Refund-or-Cancel-my-Plan",
   "title": "How can I get a Refund or Cancel my Plan?",
   "publisher": "vendor",
   "quote": "To prevent your PDFescape Premium or Ultimate subscription from automatically renewing, please contact customer support.",
   "supports": "support can stop the renewal"
  },
  {
   "id": "s11",
   "url": "https://support.pdfescape.com/hc/en-us/articles/360026988072-How-to-Turn-Off-Automatic-Renewal-for-My-PDFescape-Account",
   "title": "How to Turn Off Automatic Renewal for My PDFescape Account",
   "publisher": "vendor",
   "quote": "contact the customer service team directly with the email address in question.",
   "supports": "cancelling when you can't sign in"
  },
  {
   "id": "s12",
   "url": "https://www.pdfescape.com/what/desktop/",
   "title": "PDFescape Desktop",
   "publisher": "vendor",
   "quote": "While PDFescape Basic will always be free, PDFescape Premium & Ultimate include PDFescape Desktop features",
   "supports": "Basic is free; Desktop features need Premium or Ultimate"
  },
  {
   "id": "s13",
   "url": "https://www.pdfescape.com/what/premium/",
   "title": "PDFescape Premium",
   "publisher": "vendor",
   "quote": "10 Files",
   "supports": "the free plan's stored-file limit"
  },
  {
   "id": "s14",
   "url": "https://www.pdfescape.com/what/premium/",
   "title": "PDFescape Premium",
   "publisher": "vendor",
   "quote": "Recent File History",
   "supports": "file history by plan (7 days, 30 days, no expiration)"
  },
  {
   "id": "s15",
   "url": "https://www.pdfescape.com/what/premium/",
   "title": "PDFescape Premium",
   "publisher": "vendor",
   "quote": "Ad Free",
   "supports": "paid plans are ad-free"
  },
  {
   "id": "s16",
   "url": "https://www.pdfescape.com/signup/",
   "title": "PDFescape pricing",
   "publisher": "vendor",
   "quote": "$2.99/month billed yearly",
   "supports": "the yearly Premium price"
  },
  {
   "id": "s17",
   "url": "https://www.pdfescape.com/signup/",
   "title": "PDFescape pricing",
   "publisher": "vendor",
   "quote": "$5.99/month billed monthly",
   "supports": "the monthly Premium price"
  },
  {
   "id": "s18",
   "url": "https://support.pdfescape.com/hc/en-us/articles/360028139152-How-do-I-store-files-for-longer-than-7-days-in-my-account",
   "title": "How do I store files for longer than 7 days in my account?",
   "publisher": "vendor",
   "quote": "viewing the file once every 7 days (or 30 days for Premium members)",
   "supports": "stored files expire unless viewed"
  },
  {
   "id": "s19",
   "url": "https://support.pdfescape.com/hc/en-us/articles/11413677687572-Why-do-I-have-a-charge-from-PDFESCAPE-com",
   "title": "Why do I have a charge from PDFESCAPE.com?",
   "publisher": "vendor",
   "quote": "If you're seeing a charge from PDFESCAPE.com on your bank or credit card statement, you have likely purchased or subscribed to the PDFescape product.",
   "supports": "what the card charge looks like"
  },
  {
   "id": "s20",
   "url": "https://support.pdfescape.com/hc/en-us/articles/360026988072-How-to-Turn-Off-Automatic-Renewal-for-My-PDFescape-Account",
   "title": "How to Turn Off Automatic Renewal for My PDFescape Account",
   "publisher": "vendor",
   "quote": "You'll see the page updated to show that Auto Renew is set to Disabled.",
   "supports": "what confirms the cancellation"
  },
  {
   "id": "s21",
   "url": "https://www.pdfescape.com/refunds/",
   "title": "PDFescape Refund and Cancellation Policy",
   "publisher": "vendor",
   "quote": "Please allow up to seven (7) business days for this to be reflected on your credit or bank card balance.",
   "supports": "when a refund shows up"
  },
  {
   "id": "s22",
   "url": "https://support.pdfescape.com/hc/en-us/articles/360026988072-How-to-Turn-Off-Automatic-Renewal-for-My-PDFescape-Account",
   "title": "How to Turn Off Automatic Renewal for My PDFescape Account",
   "publisher": "vendor",
   "quote": "You can turn off automatic renewal for your PDFescape Account at any time.",
   "supports": "auto-renew can be turned off any time"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Renewal terms and data retention after cancelling would be in PDFescape's Terms of Use and Privacy Policy, which this guide doesn't cover yet",
   "When access ends after disabling auto-renew is not stated",
   "What happens to stored files when a paid plan ends is not stated",
   "How to delete a PDFescape account isn't explained in the help articles this guide cites"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the Auto Renew steps, refund policy, plan limits and prices against PDFescape's refund page, help articles, plan comparison and sign-up pages; all confirmed",
    "Confirmation: the help article says the page then shows Auto Renew set to Disabled; added as the confirmation and expected screen",
    "Support route: the help articles link to pdfescape.com/contact for cancelling and refunds, so that is now the start page",
    "Refund: added the up-to-7-business-days wait for the credit to appear"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/pdfescape",
 "json": "https://stackcut.io/exits/pdfescape.json",
 "evidence": {
  "packet_revision": "4c24746859b253a15e0b5746d4e1af33f77850d5a87fcf87b183ef00ed44576c",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "pdfescape--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "pdfescape--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}