{
 "id": "pcloud",
 "name": "pCloud",
 "category": "cloud_storage",
 "website": "https://www.pcloud.com",
 "domains": [
  "pcloud.com"
 ],
 "summary": "At my.pcloud.com, click your Account avatar, Manage Subscription, Cancel; access lasts to the end of the paid period. App Store and Google Play purchases are cancelled there. Lifetime plans are one-time payments. After a plan ends, files above the free quota are kept only 30 days.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Individual plans paid on the website",
   "applies_to": "Monthly and annual individual plans (such as Premium and Premium Plus) paid by card, PayPal or Alipay on pcloud.com",
   "who": "The account holder",
   "method": "self_serve",
   "start_url": "https://www.pcloud.com/manage-subscriptions.html",
   "steps": [
    {
     "do": "Sign in to my.pcloud.com, click your Account avatar and select Manage Subscription",
     "expect": "your active subscription"
    },
    {
     "do": "Find your active subscription and click Cancel",
     "expect": null
    },
    {
     "do": "Confirm the cancellation",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The cancellation applies to the next billing period: you keep access until the end of the current paid period; after a 5-day grace period the account turns into a free (Basic) account",
   "notice": null,
   "refund": "Cancelling is not a refund request, and cancelling to switch payment methods gives no prorated refund for the remaining time. The Terms give a 14-day money-back guarantee from the day of payment: send an explicit written refund request within 14 days and the refund is processed in full within 30 calendar days. pCloud may decline a refund for purchases made through a promotion or discount",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s37",
    "s36"
   ]
  },
  {
   "channel": "direct_web",
   "label": "pCloud Business",
   "applies_to": "pCloud Business subscriptions (monthly or annual)",
   "who": "Only the Business account owner; users with Billing Management permissions can't cancel",
   "method": "self_serve",
   "start_url": "https://my.pcloud.com",
   "steps": [
    {
     "do": "Log into my.pcloud.com and go to Business > Billing",
     "expect": null
    },
    {
     "do": "Click Cancel subscription and follow the confirmation steps",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep access until the end of the current paid period",
   "notice": null,
   "refund": "Cancelling is not a refund request; the Terms' 14-day money-back guarantee needs an explicit written request",
   "fees": null,
   "source_ids": [
    "s14",
    "s15",
    "s16",
    "s17",
    "s5",
    "s8",
    "s11"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "pCloud plans bought in the pCloud iOS app through the App Store",
   "who": "The Apple Account holder who subscribed",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings, tap your name, then Subscriptions",
     "expect": null
    },
    {
     "do": "Tap the pCloud subscription, then Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "If there is no Cancel button, or an expiration message shows in red text, the subscription is already cancelled",
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s18",
    "s19",
    "s20",
    "s21"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "pCloud plans bought in the pCloud Android app through Google Play",
   "who": "The Google account holder who subscribed",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On your Android device, go to subscriptions in Google Play",
     "expect": null
    },
    {
     "do": "Select the pCloud subscription, tap Cancel subscription and follow the instructions",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time you've already paid",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s18",
    "s22",
    "s23",
    "s24",
    "s39"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "pCloud's free plan starts at 2 GB of storage, and you can unlock up to 10 GB free (for example by completing tutorials or inviting friends)",
   "evidence": "documented",
   "source_ids": [
    "s25",
    "s26"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual subscriptions are billed once a year with 20% savings compared with monthly billing",
   "evidence": "documented",
   "source_ids": [
    "s27"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current paid period, plus a 5-day grace period before the account turns into a free (Basic) account",
  "data_kept": "Files beyond the free quota stay in the account for 30 days; after that, excess files are moved to the Trash on a random basis and kept there another 15 days, when upgrading can still retrieve them. Free accounts with no activity for 12 months are closed and their files scheduled for deletion. A deleted account can be recovered for 3 months, then all data is permanently deleted",
  "you_lose": [
   "Storage above the free quota, starting 30 days after the plan ends",
   "Files moved to the Trash once that window passes, unless you upgrade within the next 15 days",
   "The free account itself after 12 months without activity"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Before cancelling, bring stored files under the free quota or move them elsewhere: files above it are kept only 30 days after the plan ends",
   "Lifetime plans are a one-time payment (99 years or the account holder's lifetime): there is no renewal to cancel. Family plans are sold as Lifetime only",
   "Cancelling doesn't request a refund: within 14 days of paying, send pCloud an explicit written refund request",
   "If you subscribed in the iOS or Android app, cancel through Apple or Google Play, not on pcloud.com",
   "Only the Business account owner can cancel a pCloud Business subscription",
   "Paid accounts have no inactivity clause; free accounts are closed after 12 months without activity"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.pcloud.com/article/payment-methods-billing-cycles",
   "title": "Payment Methods and Billing Cycles",
   "publisher": "vendor",
   "quote": "Sign in to my.pcloud.com, click your Account avatar, select Manage Subscription, and click Cancel",
   "supports": "the cancel steps for website payments"
  },
  {
   "id": "s2",
   "url": "https://help.pcloud.com/article/managing-billing-information",
   "title": "Managing Billing Information",
   "publisher": "vendor",
   "quote": "Go to Manage Subscriptions",
   "supports": "the Manage Subscriptions page"
  },
  {
   "id": "s3",
   "url": "https://help.pcloud.com/article/managing-billing-information",
   "title": "Managing Billing Information",
   "publisher": "vendor",
   "quote": "Find your active subscription",
   "supports": "finding the subscription"
  },
  {
   "id": "s4",
   "url": "https://help.pcloud.com/article/managing-billing-information",
   "title": "Managing Billing Information",
   "publisher": "vendor",
   "quote": "Confirm the cancellation",
   "supports": "the final step"
  },
  {
   "id": "s5",
   "url": "https://help.pcloud.com/article/payment-methods-billing-cycles",
   "title": "Payment Methods and Billing Cycles",
   "publisher": "vendor",
   "quote": "When you cancel your subscription, the cancellation applies to your next billing period. You will maintain access until the end of your current paid period.",
   "supports": "when cancelling takes effect"
  },
  {
   "id": "s6",
   "url": "https://help.pcloud.com/article/managing-billing-information",
   "title": "Managing Billing Information",
   "publisher": "vendor",
   "quote": "Account continues until the end of the paid period",
   "supports": "access to the end of the paid period"
  },
  {
   "id": "s7",
   "url": "https://help.pcloud.com/article/account-inactivity",
   "title": "Account Inactivity in pCloud",
   "publisher": "vendor",
   "quote": "a 5-day grace period",
   "supports": "the grace period after a subscription ends"
  },
  {
   "id": "s8",
   "url": "https://help.pcloud.com/article/payment-methods-billing-cycles",
   "title": "Payment Methods and Billing Cycles",
   "publisher": "vendor",
   "quote": "Canceling does not constitute an official refund request.",
   "supports": "cancelling isn't a refund request"
  },
  {
   "id": "s9",
   "url": "https://help.pcloud.com/article/managing-billing-information",
   "title": "Managing Billing Information",
   "publisher": "vendor",
   "quote": "When you cancel a subscription to change payment methods, you will not receive a prorated refund for the remaining time.",
   "supports": "no prorated refund when cancelling to change payment methods"
  },
  {
   "id": "s10",
   "url": "https://www.pcloud.com/terms_and_conditions.html",
   "title": "pCloud Terms and Conditions",
   "publisher": "vendor",
   "quote": "pCloud has a fourteen (14) calendar days money back guarantee, beginning on the day you have submitted your payment for the Paid services.",
   "supports": "the money-back guarantee"
  },
  {
   "id": "s11",
   "url": "https://www.pcloud.com/terms_and_conditions.html",
   "title": "pCloud Terms and Conditions",
   "publisher": "vendor",
   "quote": "explicit written request for a refund within the fourteen (14) days referenced above, we will process the refund due to you in full within 30 calendar days.",
   "supports": "how a refund is requested and paid"
  },
  {
   "id": "s12",
   "url": "https://www.pcloud.com/terms_and_conditions.html",
   "title": "pCloud Terms and Conditions",
   "publisher": "vendor",
   "quote": "You can cancel your subscriptions for the pCloud Service at any time from your payment account.",
   "supports": "cancel any time, no notice"
  },
  {
   "id": "s13",
   "url": "https://www.pcloud.com/terms_and_conditions.html",
   "title": "pCloud Terms and Conditions",
   "publisher": "vendor",
   "quote": "All paid renewal subscriptions are renewed for the Services on the date such renewal subscriptions expire.",
   "supports": "subscriptions auto-renew"
  },
  {
   "id": "s14",
   "url": "https://help.pcloud.com/article/managing-billing-information",
   "title": "Managing Billing Information",
   "publisher": "vendor",
   "quote": "Log into my.pcloud.com",
   "supports": "where the Business flow starts"
  },
  {
   "id": "s15",
   "url": "https://help.pcloud.com/article/managing-billing-information",
   "title": "Managing Billing Information",
   "publisher": "vendor",
   "quote": "Go to Business > Billing",
   "supports": "the Business billing page"
  },
  {
   "id": "s16",
   "url": "https://help.pcloud.com/article/managing-billing-information",
   "title": "Managing Billing Information",
   "publisher": "vendor",
   "quote": "Follow the confirmation steps",
   "supports": "confirming the Business cancellation"
  },
  {
   "id": "s17",
   "url": "https://help.pcloud.com/article/managing-billing-information",
   "title": "Managing Billing Information",
   "publisher": "vendor",
   "quote": "Only the Business account owner can cancel the Business subscription. Users with Billing Management permissions cannot perform this action.",
   "supports": "who can cancel Business"
  },
  {
   "id": "s18",
   "url": "https://help.pcloud.com/article/payment-methods-billing-cycles",
   "title": "Payment Methods and Billing Cycles",
   "publisher": "vendor",
   "quote": "Apple App Store (iTunes) - For iOS devices",
   "supports": "pCloud sells plans through the App Store"
  },
  {
   "id": "s19",
   "url": "https://help.pcloud.com/article/payment-methods-billing-cycles",
   "title": "Payment Methods and Billing Cycles",
   "publisher": "vendor",
   "quote": "Follow Apple's cancellation process",
   "supports": "App Store plans are cancelled with Apple"
  },
  {
   "id": "s20",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name.",
   "supports": "Apple's own steps"
  },
  {
   "id": "s21",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s22",
   "url": "https://help.pcloud.com/article/payment-methods-billing-cycles",
   "title": "Payment Methods and Billing Cycles",
   "publisher": "vendor",
   "quote": "Cancel through your Google Play subscriptions",
   "supports": "Google Play plans are cancelled with Google"
  },
  {
   "id": "s23",
   "url": "https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your Android device, go to subscriptions in Google Play.",
   "supports": "Google's own steps"
  },
  {
   "id": "s24",
   "url": "https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "Important: When you uninstall the app, your subscription won't cancel.",
   "supports": "uninstalling doesn't cancel"
  },
  {
   "id": "s25",
   "url": "https://help.pcloud.com/article/plan-details",
   "title": "Plan Details",
   "publisher": "vendor",
   "quote": "When you register for pCloud, you receive 2 GB of free storage space.",
   "supports": "the free plan's storage"
  },
  {
   "id": "s26",
   "url": "https://help.pcloud.com/article/plan-details",
   "title": "Plan Details",
   "publisher": "vendor",
   "quote": "unlock up to 10 GB for free by",
   "supports": "unlocking more free storage"
  },
  {
   "id": "s27",
   "url": "https://help.pcloud.com/article/payment-methods-billing-cycles",
   "title": "Payment Methods and Billing Cycles",
   "publisher": "vendor",
   "quote": "Annual Subscription - Billed once per year with 20% savings",
   "supports": "the annual saving"
  },
  {
   "id": "s28",
   "url": "https://help.pcloud.com/article/payment-methods-billing-cycles",
   "title": "Payment Methods and Billing Cycles",
   "publisher": "vendor",
   "quote": "Lifetime Payment - One-time payment for 99 years or the lifetime of the account holder, whichever is shorter.",
   "supports": "Lifetime plans are a one-time payment"
  },
  {
   "id": "s29",
   "url": "https://www.pcloud.com/terms_and_conditions.html",
   "title": "pCloud Terms and Conditions",
   "publisher": "vendor",
   "quote": "A lifetime plan is in effect for the duration of the lifetime of the account owner or 99 years, whichever is shorter.",
   "supports": "how long a Lifetime plan lasts"
  },
  {
   "id": "s30",
   "url": "https://help.pcloud.com/article/account-inactivity",
   "title": "Account Inactivity in pCloud",
   "publisher": "vendor",
   "quote": "Any files beyond the free quota will remain in your account for 30 days.",
   "supports": "files over the free quota are kept 30 days"
  },
  {
   "id": "s31",
   "url": "https://help.pcloud.com/article/account-inactivity",
   "title": "Account Inactivity in pCloud",
   "publisher": "vendor",
   "quote": "After 30 days, files exceeding your storage space will be moved to the Trash on a random basis.",
   "supports": "what happens to excess files"
  },
  {
   "id": "s32",
   "url": "https://help.pcloud.com/article/account-inactivity",
   "title": "Account Inactivity in pCloud",
   "publisher": "vendor",
   "quote": "another 15 days",
   "supports": "how long excess files stay in the Trash"
  },
  {
   "id": "s33",
   "url": "https://help.pcloud.com/article/account-inactivity",
   "title": "Account Inactivity in pCloud",
   "publisher": "vendor",
   "quote": "If there is no activity in your free pCloud account over a period of 12 months",
   "supports": "the inactivity rule for free accounts"
  },
  {
   "id": "s34",
   "url": "https://help.pcloud.com/article/account-inactivity",
   "title": "Account Inactivity in pCloud",
   "publisher": "vendor",
   "quote": "There is NO inactivity clause for paid users. Even if you are inactive, your account and the content there will stay permanently.",
   "supports": "paid accounts aren't closed for inactivity"
  },
  {
   "id": "s35",
   "url": "https://help.pcloud.com/article/account-deletion",
   "title": "Account Deletion",
   "publisher": "vendor",
   "quote": "You have 3 months to change your mind and recover your account. After 3 months, all data is permanently deleted and cannot be recovered.",
   "supports": "the recovery window after deletion"
  },
  {
   "id": "s36",
   "url": "https://www.pcloud.com/terms_and_conditions.html",
   "title": "pCloud Terms and Conditions",
   "publisher": "vendor",
   "quote": "In case you have purchased Paid services through a promotional campaign or provided discount, pCloud reserves the right to decline providing a refund.",
   "supports": "refunds can be declined for promotional or discounted purchases"
  },
  {
   "id": "s37",
   "url": "https://help.pcloud.com/article/account-inactivity",
   "title": "Account Inactivity in pCloud",
   "publisher": "vendor",
   "quote": "After the grace period, your account turns into Basic (free).",
   "supports": "the account becomes free after the grace period"
  },
  {
   "id": "s38",
   "url": "https://help.pcloud.com/article/plan-details",
   "title": "Plan Details",
   "publisher": "vendor",
   "quote": "Available as Lifetime only",
   "supports": "Family plans are Lifetime only"
  },
  {
   "id": "s39",
   "url": "https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "access after a Google Play cancellation"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "pCloud's help doesn't say what confirms a cancellation (an email or a status in Manage Subscription)",
   "How the 14-day money-back guarantee applies to Lifetime plans, and where to send the written refund request, aren't spelled out in pCloud's Terms or help center",
   "How the separate pCloud Encryption add-on is billed or cancelled isn't covered in pCloud's billing articles",
   "pCloud's help doesn't describe a bulk export: download or move files yourself before the plan ends"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the billing-cycle, billing-information, inactivity, deletion and plan articles, the Terms and Apple's and Google's help: steps, timing and the 14-day guarantee confirmed",
    "Refund: the no-prorated-refund line applies when you cancel to change payment methods; added that pCloud may decline refunds on promotional or discounted purchases (Terms)",
    "When it takes effect: the account turning free (Basic) after the 5-day grace period now cites pCloud's inactivity article",
    "Web route now covers all individual monthly and annual plans; tips note that Family plans are Lifetime only",
    "Google Play route: added when access ends, from Google's help"
   ]
  }
 },
 "delete_account": {
  "url": "https://my.pcloud.com/#page=settings&settings=tab-account",
  "difficulty": "medium",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/pcloud",
 "json": "https://stackcut.io/exits/pcloud.json",
 "evidence": {
  "packet_revision": "ae2a6a05b2817e8afb934fd891323224621dc13772d6dd80106eec9557c9fafe",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "pcloud--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "pcloud--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "pcloud--apple-app-store--r3",
    "channel": "apple_app_store",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "pcloud--google-play--r4",
    "channel": "google_play",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}