{
 "id": "paymo",
 "name": "Paymo",
 "category": "business_finance",
 "website": "https://www.paymoapp.com",
 "domains": [
  "paymoapp.com",
  "help.paymoapp.com"
 ],
 "summary": "Cancel on a desktop or laptop: click your profile picture, then Subscription and billing, then the Cancel Subscription link. Cancellation is immediate, with no refund for the paid-up month; your data stays. Deleting the company also cancels, but deletes all content at once.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Cancel in Subscription and billing",
   "applies_to": "Monthly or yearly paid subscriptions, set up or cancelled from the online account",
   "who": "The person signed in to the Paymo account (the terms and help name no role)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "On a desktop or laptop, sign in to your online Paymo account",
     "expect": null
    },
    {
     "do": "Click your profile picture in the bottom-left corner and choose Subscription and billing",
     "expect": null
    },
    {
     "do": "Click the Cancel Subscription link and follow the on-screen instructions",
     "expect": null
    }
   ],
   "confirm_by": "Not stated in Paymo's help center or Terms",
   "effective": "Cancellation is immediate. There is no refund for the paid-up month, but you won't be charged after that",
   "notice": null,
   "refund": "The service is billed in advance and is non-refundable: no refunds for cancelling before the end of the paid-up month, and no refunds or credits for partial months, plan changes, or unused months",
   "fees": "There is no cancellation fee",
   "source_ids": [
    "p11",
    "p10",
    "p22",
    "p23",
    "p3",
    "p4",
    "p1",
    "p2",
    "p24",
    "p5",
    "p8",
    "p32"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Delete the company account",
   "applies_to": "Any Paymo account; deleting it triggers an automatic cancellation of the subscription",
   "who": "The account holder (the help article doesn't name a role)",
   "method": "self_serve",
   "start_url": "https://help.paymoapp.com/en/articles/11575-how-do-i-delete-my-account",
   "steps": [
    {
     "do": "Click your profile picture in the bottom-left corner and open Company settings",
     "expect": null
    },
    {
     "do": "Go to Company details and choose Delete company",
     "expect": null
    }
   ],
   "confirm_by": "Not stated in Paymo's help center or Terms",
   "effective": "Deleting the account triggers an automatic cancellation of the subscription, and all your content is deleted immediately",
   "notice": null,
   "refund": "The service is billed in advance and is non-refundable",
   "fees": null,
   "source_ids": [
    "p6",
    "p7",
    "p16",
    "p17",
    "p18",
    "p1"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan is limited to 1 user",
   "evidence": "documented",
   "source_ids": [
    "p19"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Paying annually gets a discount of up to 40%, depending on the plan. To switch from monthly, cancel the monthly plan, then select the annual plan",
   "evidence": "documented",
   "source_ids": [
    "p20",
    "p21",
    "p27",
    "p28"
   ]
  },
  {
   "type": "downgrade",
   "what": "Change the plan and number of users in Subscription & Billing, then Modify subscription. The help center says moving to a cheaper plan mid-subscription credits the difference to your Paymo account for future charges; the Terms say plan changes get no refunds",
   "evidence": "documented",
   "source_ids": [
    "p15",
    "p26",
    "p25",
    "p24"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Lower the number of users from Subscription & Billing, then Modify subscription",
   "evidence": "documented",
   "source_ids": [
    "p15"
   ]
  }
 ],
 "export": [
  {
   "data": "Projects (and other table views)",
   "how": "Open the Projects table view, choose your filters and columns, then use the Export as button",
   "format": "CSV",
   "limits": null,
   "source_ids": [
    "p29"
   ]
  },
  {
   "data": "Paymo subscription invoices",
   "how": "Click your profile picture, then Subscription and billing, and open each invoice",
   "format": "PDF",
   "limits": null,
   "source_ids": [
    "p30"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Cancellation is immediate, per the Terms",
  "data_kept": "Cancelling leaves your account data unaffected, and you can resubscribe to get it back; how long it is kept isn't stated. Deleting the account deletes all content immediately, with no way to get it back",
  "you_lose": [
   "Paid features, immediately on cancelling",
   "All your content, if you delete the account, which can't be recovered"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling and changing subscriptions must be done from the online account on a desktop or laptop",
   "Cancellations sent by other means, such as email, are not considered under the terms",
   "Deleting the account cancels the plan but removes all content at once, so cancel instead if you want to keep your data",
   "A failed payment (blocked by the bank, insufficient funds or an expired card) can cancel the plan automatically; the account data is kept until you re-upgrade",
   "Export projects as CSV and download invoices before deleting the account"
  ]
 },
 "sources": [
  {
   "id": "p1",
   "url": "https://www.paymoapp.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "The service is billed in advance on a monthly or yearly basis and is non-refundable.",
   "supports": "billing in advance and no refunds"
  },
  {
   "id": "p2",
   "url": "https://www.paymoapp.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "There will be no refunds if you cancel the Service before the end of your current, paid-up month, and you will not be charged",
   "supports": "no refund for the paid-up month, and no later charge"
  },
  {
   "id": "p3",
   "url": "https://www.paymoapp.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Subscription and Billing",
   "supports": "the page where cancelling starts"
  },
  {
   "id": "p4",
   "url": "https://www.paymoapp.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Cancellation is immediate.",
   "supports": "when cancelling takes effect"
  },
  {
   "id": "p5",
   "url": "https://www.paymoapp.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "There is no cancellation fee.",
   "supports": "no cancellation fee"
  },
  {
   "id": "p6",
   "url": "https://www.paymoapp.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Alternatively can you Delete your account, this will trigger an automatic cancellation of your subscription plan.",
   "supports": "deleting the account cancels the subscription"
  },
  {
   "id": "p7",
   "url": "https://www.paymoapp.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "If you delete your account all of your Content will be immediately deleted from our records.",
   "supports": "content is deleted on account deletion"
  },
  {
   "id": "p8",
   "url": "https://www.paymoapp.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Any other way of communicating cancellations is not considered.",
   "supports": "only the in-account route counts"
  },
  {
   "id": "p9",
   "url": "https://www.paymoapp.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Paymo reserves the right to discontinue the Service of any account upon 30 days notice by us.",
   "supports": "Paymo can end the service on 30 days' notice"
  },
  {
   "id": "p10",
   "url": "https://help.paymoapp.com/en/articles/11374-how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "If you want to cancel your subscription, click on Your profile picture (bottom left corner) → Subscription and billing:",
   "supports": "the cancel starting point"
  },
  {
   "id": "p11",
   "url": "https://help.paymoapp.com/en/articles/11373-how-can-i-change-from-a-monthly-to-annual-subscription",
   "title": "How can I change from a monthly to an annual subscription?",
   "publisher": "vendor",
   "quote": "Subscriptions can be set up or canceled only from your online Paymo account from a desktop/laptop.",
   "supports": "cancelling is possible only from a desktop or laptop"
  },
  {
   "id": "p12",
   "url": "https://help.paymoapp.com/en/articles/11374-how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "When you cancel the subscription, the data in your account will not be affected.",
   "supports": "data after cancelling"
  },
  {
   "id": "p13",
   "url": "https://help.paymoapp.com/en/articles/11374-how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Resubscribe anytime to retrieve it.",
   "supports": "data can be retrieved by resubscribing"
  },
  {
   "id": "p14",
   "url": "https://help.paymoapp.com/en/articles/11375-my-subscription-got-canceled-automatically",
   "title": "My subscription got canceled automatically",
   "publisher": "vendor",
   "quote": "your account data remains intact and gets back to normal once you re-upgrade.",
   "supports": "data after an automatic cancellation"
  },
  {
   "id": "p15",
   "url": "https://help.paymoapp.com/en/articles/11372-how-can-i-modify-my-subscription",
   "title": "How can I modify my subscription?",
   "publisher": "vendor",
   "quote": "go to Subscription & Billing → Modify subscription and select the desired plan and number of users.",
   "supports": "changing the plan or the number of users"
  },
  {
   "id": "p16",
   "url": "https://help.paymoapp.com/en/articles/11575-how-do-i-delete-my-account",
   "title": "How do I delete my account?",
   "publisher": "vendor",
   "quote": "To delete your account, click on your profile picture (bottom left corner)",
   "supports": "the start of the account deletion path"
  },
  {
   "id": "p17",
   "url": "https://help.paymoapp.com/en/articles/11575-how-do-i-delete-my-account",
   "title": "How do I delete my account?",
   "publisher": "vendor",
   "quote": "Company details → Delete company.",
   "supports": "the final deletion step"
  },
  {
   "id": "p18",
   "url": "https://help.paymoapp.com/en/articles/11575-how-do-i-delete-my-account",
   "title": "How do I delete my account?",
   "publisher": "vendor",
   "quote": "no way to get access to that data again, so proceed carefully!",
   "supports": "deletion cannot be undone"
  },
  {
   "id": "p19",
   "url": "https://www.paymoapp.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "The Free plan is limited to 1 user",
   "supports": "the free plan's user limit"
  },
  {
   "id": "p20",
   "url": "https://www.paymoapp.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Get a big discount when you pay annually.",
   "supports": "the annual discount"
  },
  {
   "id": "p21",
   "url": "https://www.paymoapp.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "a discount of up to 40% (depending on the plan you choose)",
   "supports": "how much the annual discount can be"
  },
  {
   "id": "p22",
   "url": "https://www.paymoapp.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "You can cancel your subscription plan at any time by accessing the “Subscription and Billing” page",
   "supports": "cancel any time from Subscription and Billing"
  },
  {
   "id": "p23",
   "url": "https://www.paymoapp.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "and clicking the “Cancel Subscription” link following the on-screen instructions.",
   "supports": "the Cancel Subscription link"
  },
  {
   "id": "p24",
   "url": "https://www.paymoapp.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "There will be no refunds or credits for partial months of service, upgrade/downgrade accounts,",
   "supports": "no refunds or credits for partial months or plan changes"
  },
  {
   "id": "p25",
   "url": "https://www.paymoapp.com/terms/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "In case of an upgrade or a change of your subscription plan your credit card will be charged on the same day",
   "supports": "plan changes are charged the same day"
  },
  {
   "id": "p26",
   "url": "https://help.paymoapp.com/en/articles/11372-how-can-i-modify-my-subscription",
   "title": "How can I modify my subscription?",
   "publisher": "vendor",
   "quote": "You'll be credited the difference into your Paymo account, which can be used in future upgrades/charges.",
   "supports": "credit when moving to a cheaper plan mid-subscription"
  },
  {
   "id": "p27",
   "url": "https://help.paymoapp.com/en/articles/11373-how-can-i-change-from-a-monthly-to-an-annual-subscription",
   "title": "How can I change from a monthly to an annual subscription?",
   "publisher": "vendor",
   "quote": "up to 40% discount",
   "supports": "the annual discount"
  },
  {
   "id": "p28",
   "url": "https://help.paymoapp.com/en/articles/11373-how-can-i-change-from-a-monthly-to-an-annual-subscription",
   "title": "How can I change from a monthly to an annual subscription?",
   "publisher": "vendor",
   "quote": "The annual subscription is only available with the Small Office and Business plans.",
   "supports": "which plans can be annual"
  },
  {
   "id": "p29",
   "url": "https://help.paymoapp.com/en/articles/11831-projects-table-view",
   "title": "Projects Table View",
   "publisher": "vendor",
   "quote": "You can also export projects together with the chosen filters and columns as a CSV file from the Export as button.",
   "supports": "exporting projects as CSV"
  },
  {
   "id": "p30",
   "url": "https://help.paymoapp.com/en/articles/11377-where-can-i-find-my-paymo-subscription-invoices",
   "title": "Where can I find my Paymo subscription invoices?",
   "publisher": "vendor",
   "quote": "can be downloaded as PDF files or printed once you click on them",
   "supports": "downloading subscription invoices"
  },
  {
   "id": "p31",
   "url": "https://help.paymoapp.com/en/articles/11375-my-subscription-got-canceled-automatically",
   "title": "My subscription got canceled automatically",
   "publisher": "vendor",
   "quote": "it usually means that the bank blocked the transaction, there are insufficient funds, or the credit card expired.",
   "supports": "why a subscription is cancelled automatically"
  },
  {
   "id": "p32",
   "url": "https://www.paymoapp.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "you can cancel your subscription whenever you believe that Paymo is no longer helping you with your business.",
   "supports": "cancel at any time"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Paymo's help pages don't say which user roles can cancel the subscription",
   "What confirms a cancellation (an email or a status) isn't described in Paymo's help center or Terms",
   "How long account data is kept after cancelling, without deleting the account, isn't stated",
   "The help articles use older plan names (Small Office, Business) than the pricing page (Solo, Plus, Pro), so which current plans can be billed annually isn't confirmed",
   "Paymo's help pages don't say whether its mobile apps sell subscriptions through the App Store or Google Play"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Re-checked every route fact against Paymo's Terms, pricing page and help center; core steps, timing, refunds and fees confirmed",
    "Added the Cancel Subscription link named in the Terms (the draft said no button was named)",
    "Refund: added no refunds or credits for partial months, plan changes or unused months",
    "Annual billing: added that the help center says to cancel monthly first, and its plan names",
    "Downgrade: added the account credit the help center describes, alongside the Terms' no-refund wording",
    "Added exports: projects as CSV, and subscription invoices as PDF",
    "No App Store, Google Play or reseller billing is documented"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/paymo",
 "json": "https://stackcut.io/exits/paymo.json",
 "evidence": {
  "packet_revision": "012239034933b1a6bd8e0f656a582f4fc30b8ab24ce7df196b330af91660bb43",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "paymo--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "paymo--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}