{
 "id": "paperform",
 "name": "Paperform",
 "category": "productivity",
 "website": "https://paperform.co",
 "domains": [
  "paperform.co"
 ],
 "summary": "Account Settings (avatar), Billing, then Cancel Plan (Platform plans) or Cancel Subscription (legacy); finish the whole flow or it won't take effect. Service runs to the end of the paid period; forms go offline and data is kept 12 months. Pausing up to 6 months is an alternative.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Cancel in Billing settings",
   "applies_to": "Paperform subscriptions (Platform plans and legacy plans) billed by Paperform",
   "who": "The account holder, signed in",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Open Account Settings from the avatar at the top right of your Paperform Dashboard",
     "expect": null
    },
    {
     "do": "Open the Billing settings (the Billing tab on the left)",
     "expect": "Cancel Plan (Platform plans) or Cancel Subscription (legacy plans)"
    },
    {
     "do": "Click Cancel Plan (Platform plans) or Cancel Subscription (legacy plans)",
     "expect": null
    },
    {
     "do": "Complete every step of the flow: the cancellation only takes effect once you finish it",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep receiving the service until the end of the current Subscription Period; it doesn't renew",
   "notice": "Cancel before the renewal date: subscriptions renew automatically for the same length, and Paperform isn't obliged to send renewal reminders",
   "refund": "Refunds must be requested (support@paperform.co): within 7 days of the charge for monthly flat-fee plans, or 30 days for annual ones. Outside the Refund Policy, fees already paid for the current period aren't refunded, including for change of mind or unused time",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s17"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Delete the account",
   "applies_to": "Any Paperform account, once every plan on it (including free plans) is cancelled",
   "who": "The account holder, signed in",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Cancel all subscription plans on the account, including free plans",
     "expect": null
    },
    {
     "do": "Go to Billing Settings and click Destroy Account",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Once the request is processed, all data, including form submissions, is scheduled for removal and can't be recovered",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s18",
    "s19",
    "s20",
    "s21",
    "s22"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Pause a paid subscription for up to 6 months; it reactivates automatically when the pause length you chose ends, and the option isn't available if you've paused in the last 12 months",
   "evidence": "documented",
   "source_ids": [
    "s23",
    "s24",
    "s25"
   ]
  },
  {
   "type": "free_plan",
   "what": "A Free plan, free forever, capped at 30 submissions a month; the pricing page lists unlimited forms, users and submissions storage, with Paperform branding shown",
   "evidence": "documented",
   "source_ids": [
    "s26",
    "s27",
    "s28",
    "s29",
    "s30",
    "s46"
   ]
  },
  {
   "type": "downgrade",
   "what": "Change to a cheaper tier in Account Billing settings (legacy billing: pick the product tab, then Change Plan); downgrades take effect at the next renewal, and legacy annual-to-monthly switches are only possible in the last month of the term",
   "evidence": "documented",
   "source_ids": [
    "s4",
    "s31",
    "s32",
    "s33"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing costs less: Pro is $49/month billed annually versus $59 month to month, and Business $124 versus $149",
   "evidence": "documented",
   "source_ids": [
    "s34"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Nonprofit discounts on the Business and Enterprise plans",
   "evidence": "documented",
   "source_ids": [
    "s35"
   ]
  }
 ],
 "export": [
  {
   "data": "Form submissions (results)",
   "how": "From your dashboard, open the form and select Submissions, then download all results in one file; individual results can be downloaded one at a time",
   "format": "CSV for all results; PDF or Word doc for individual results",
   "limits": "Large exports may be emailed to your account address as a download link and can take a few hours",
   "source_ids": [
    "s36",
    "s37",
    "s38",
    "s39"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current Subscription Period",
  "data_kept": "The account stays dormant and keeps your forms and data for 12 months, after which submission and form data may be deleted (queued for deletion and purging after 12 months). Deleting the account schedules all data for removal, but Papersign documents are always retained",
  "you_lose": [
   "Your forms are no longer live to the public, and you can't create or edit forms",
   "After 12 months, submission and form data may be deleted",
   "After deleting the account: all data, including submissions, and use of the same email address for at least 30 days"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Finish the whole cancellation flow: it doesn't take effect until it's complete",
   "Legacy billing has separate product tabs (Paperform, Papersign, Stepper); every plan must be cancelled before the account can be deleted",
   "Refunds aren't automatic: request one within 7 days of a monthly charge or 30 days of an annual charge",
   "Paperform isn't obliged to send renewal reminders, so cancel before the renewal date",
   "Download submissions (CSV) before deleting the account: deleted data can't be recovered",
   "Papersign documents (drafts, in progress and completed) are kept even after the account is deleted"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://paperform.co/help/articles/suspend-or-pause-paperform-account/",
   "title": "How do I cancel my Subscription?",
   "publisher": "vendor",
   "quote": "Go to your Account Settings via the avatar located at the top right of your Paperform Dashboard",
   "supports": "where the flow starts"
  },
  {
   "id": "s2",
   "url": "https://paperform.co/help/articles/how-can-i-delete-my-account/",
   "title": "How can I delete my account?",
   "publisher": "vendor",
   "quote": "Billing Settings",
   "supports": "the Billing settings page"
  },
  {
   "id": "s3",
   "url": "https://paperform.co/help/articles/suspend-or-pause-paperform-account/",
   "title": "How do I cancel my Subscription?",
   "publisher": "vendor",
   "quote": "tab to the screen's left",
   "supports": "the Billing tab is on the left"
  },
  {
   "id": "s4",
   "url": "https://paperform.co/help/articles/how-do-i-upgrade-or-downgrade-my-paid-plan/",
   "title": "How do I upgrade or downgrade my paid plan?",
   "publisher": "vendor",
   "quote": "Account Billing settings",
   "supports": "where plan changes are made"
  },
  {
   "id": "s5",
   "url": "https://paperform.co/help/articles/suspend-or-pause-paperform-account/",
   "title": "How do I cancel my Subscription?",
   "publisher": "vendor",
   "quote": "Cancel Plan",
   "supports": "the Platform plan cancel button"
  },
  {
   "id": "s6",
   "url": "https://paperform.co/help/articles/suspend-or-pause-paperform-account/",
   "title": "How do I cancel my Subscription?",
   "publisher": "vendor",
   "quote": "Cancel Subscription",
   "supports": "the legacy plan cancel button"
  },
  {
   "id": "s7",
   "url": "https://paperform.co/help/articles/suspend-or-pause-paperform-account/",
   "title": "How do I cancel my Subscription?",
   "publisher": "vendor",
   "quote": "You must complete this flow for cancellation to take effect",
   "supports": "the flow must be finished"
  },
  {
   "id": "s8",
   "url": "https://paperform.co/terms/",
   "title": "Paperform Terms of Service",
   "publisher": "vendor",
   "quote": "You can cancel the renewal of your Subscription at any time within your Account settings.",
   "supports": "cancelling in Account settings"
  },
  {
   "id": "s9",
   "url": "https://paperform.co/terms/",
   "title": "Paperform Terms of Service",
   "publisher": "vendor",
   "quote": "you will continue to receive the Services ordered until the end of your current Subscription Period",
   "supports": "when access ends"
  },
  {
   "id": "s10",
   "url": "https://paperform.co/terms/",
   "title": "Paperform Terms of Service",
   "publisher": "vendor",
   "quote": "your Subscription will automatically renew for subsequent period for the same length as the Initial Subscription Period",
   "supports": "automatic renewal"
  },
  {
   "id": "s11",
   "url": "https://paperform.co/terms/",
   "title": "Paperform Terms of Service",
   "publisher": "vendor",
   "quote": "We may but are not obligated to send you any renewal notices or other reminders at the end of the Subscription Period.",
   "supports": "no guaranteed renewal reminder"
  },
  {
   "id": "s12",
   "url": "https://paperform.co/terms/",
   "title": "Paperform Terms of Service",
   "publisher": "vendor",
   "quote": "make a request for cancellation and refund within seven (7) days of the Subscription Fee charge transaction taking place for monthly Flat-fee Plan Subscriptions",
   "supports": "the monthly refund window"
  },
  {
   "id": "s13",
   "url": "https://paperform.co/terms/",
   "title": "Paperform Terms of Service",
   "publisher": "vendor",
   "quote": "or thirty (30) days of the Subscription Fee charge transaction taking place for annual Flat-fee Subscriptions",
   "supports": "the annual refund window"
  },
  {
   "id": "s14",
   "url": "https://paperform.co/terms/",
   "title": "Paperform Terms of Service",
   "publisher": "vendor",
   "quote": "You will not receive a refund for the Subscription Fees you already paid for your current Subscription Period outside of our Refund Policy",
   "supports": "no refund outside the policy"
  },
  {
   "id": "s15",
   "url": "https://paperform.co/help/articles/what-is-paperforms-refund-policy/",
   "title": "What is Paperform's refund policy?",
   "publisher": "vendor",
   "quote": "Refunds are not automatically processed and must be requested",
   "supports": "refunds must be requested"
  },
  {
   "id": "s16",
   "url": "https://paperform.co/help/articles/what-is-paperforms-refund-policy/",
   "title": "What is Paperform's refund policy?",
   "publisher": "vendor",
   "quote": "your change of mind, claims of unused time, or your failure to cancel your Subscription with sufficient notice",
   "supports": "what isn't refunded"
  },
  {
   "id": "s17",
   "url": "https://paperform.co/help/articles/what-is-paperforms-refund-policy/",
   "title": "What is Paperform's refund policy?",
   "publisher": "vendor",
   "quote": "support@paperform.co",
   "supports": "where to request a refund"
  },
  {
   "id": "s18",
   "url": "https://paperform.co/help/articles/how-can-i-delete-my-account/",
   "title": "How can I delete my account?",
   "publisher": "vendor",
   "quote": "All of your subscription plans (including free plans) must be cancelled prior to destroying your account.",
   "supports": "cancel every plan before deleting"
  },
  {
   "id": "s19",
   "url": "https://paperform.co/help/articles/how-can-i-delete-my-account/",
   "title": "How can I delete my account?",
   "publisher": "vendor",
   "quote": "You can delete your Paperform account by navigating to Billing Settings, and clicking on the",
   "supports": "where deleting starts"
  },
  {
   "id": "s20",
   "url": "https://paperform.co/help/articles/how-can-i-delete-my-account/",
   "title": "How can I delete my account?",
   "publisher": "vendor",
   "quote": "Destroy Account",
   "supports": "the delete button"
  },
  {
   "id": "s21",
   "url": "https://paperform.co/help/articles/how-can-i-delete-my-account/",
   "title": "How can I delete my account?",
   "publisher": "vendor",
   "quote": "Once your account deletion request is processed, all data (including form submissions) will be scheduled for removal and cannot be recovered.",
   "supports": "deletion is permanent"
  },
  {
   "id": "s22",
   "url": "https://paperform.co/help/articles/how-can-i-delete-my-account/",
   "title": "How can I delete my account?",
   "publisher": "vendor",
   "quote": "Your account email cannot be used again for a minimum of 30 days after requesting deletion of your account.",
   "supports": "the email can't be reused for 30 days"
  },
  {
   "id": "s23",
   "url": "https://paperform.co/help/articles/suspend-or-pause-paperform-account/",
   "title": "How do I cancel my Subscription?",
   "publisher": "vendor",
   "quote": "you can pause your subscription for up to 6 months",
   "supports": "the pause option"
  },
  {
   "id": "s24",
   "url": "https://paperform.co/help/articles/suspend-or-pause-paperform-account/",
   "title": "How do I cancel my Subscription?",
   "publisher": "vendor",
   "quote": "if you have already paused your account in the last 12 months, this option won't be available",
   "supports": "the pause limit"
  },
  {
   "id": "s25",
   "url": "https://paperform.co/help/articles/suspend-or-pause-paperform-account/",
   "title": "How do I cancel my Subscription?",
   "publisher": "vendor",
   "quote": "will automatically activate after 6 months of pausing (or the time length you choose)",
   "supports": "a pause ends automatically"
  },
  {
   "id": "s26",
   "url": "https://paperform.co/pricing/",
   "title": "Paperform pricing",
   "publisher": "vendor",
   "quote": "free forever",
   "supports": "the Free plan"
  },
  {
   "id": "s27",
   "url": "https://paperform.co/pricing/",
   "title": "Paperform pricing",
   "publisher": "vendor",
   "quote": "Unlimited Forms",
   "supports": "Free plan forms"
  },
  {
   "id": "s28",
   "url": "https://paperform.co/pricing/",
   "title": "Paperform pricing",
   "publisher": "vendor",
   "quote": "Unlimited Users",
   "supports": "Free plan users"
  },
  {
   "id": "s29",
   "url": "https://paperform.co/pricing/",
   "title": "Paperform pricing",
   "publisher": "vendor",
   "quote": "Unlimited Submissions storage",
   "supports": "Free plan storage"
  },
  {
   "id": "s30",
   "url": "https://paperform.co/pricing/",
   "title": "Paperform pricing",
   "publisher": "vendor",
   "quote": "Paperform branding shown",
   "supports": "Free plan shows branding"
  },
  {
   "id": "s31",
   "url": "https://paperform.co/help/articles/how-do-i-upgrade-or-downgrade-my-paid-plan/",
   "title": "How do I upgrade or downgrade my paid plan?",
   "publisher": "vendor",
   "quote": "Ensure you are on the correct product tab (Paperform / Papersign / Stepper), then click Change Plan.",
   "supports": "legacy plan changes and product tabs"
  },
  {
   "id": "s32",
   "url": "https://paperform.co/pricing/",
   "title": "Paperform pricing",
   "publisher": "vendor",
   "quote": "Downgrades take effect at your next renewal rather than immediately",
   "supports": "when a downgrade applies"
  },
  {
   "id": "s33",
   "url": "https://paperform.co/help/articles/how-do-i-upgrade-or-downgrade-my-paid-plan/",
   "title": "How do I upgrade or downgrade my paid plan?",
   "publisher": "vendor",
   "quote": "switching from an annual to a monthly subscription is only possible during the last month of your current term.",
   "supports": "legacy annual-to-monthly limit"
  },
  {
   "id": "s34",
   "url": "https://paperform.co/pricing/",
   "title": "Paperform pricing",
   "publisher": "vendor",
   "quote": "Paperform Pro is $49/month billed annually versus $59 month-to-month, and Business is $124/month billed annually versus $149.",
   "supports": "annual pricing"
  },
  {
   "id": "s35",
   "url": "https://paperform.co/pricing/",
   "title": "Paperform pricing",
   "publisher": "vendor",
   "quote": "Paperform offers nonprofit discounts on the Business and Enterprise plans.",
   "supports": "the nonprofit discount"
  },
  {
   "id": "s36",
   "url": "https://paperform.co/help/articles/share-form-submissions/",
   "title": "How can I share form results and get my data to others?",
   "publisher": "vendor",
   "quote": "Head to your dashboard, click on the form you wish to view, and then select",
   "supports": "where submissions are exported"
  },
  {
   "id": "s37",
   "url": "https://paperform.co/help/articles/share-form-submissions/",
   "title": "How can I share form results and get my data to others?",
   "publisher": "vendor",
   "quote": "Download all results in one file (CSV)",
   "supports": "the CSV export"
  },
  {
   "id": "s38",
   "url": "https://paperform.co/help/articles/share-form-submissions/",
   "title": "How can I share form results and get my data to others?",
   "publisher": "vendor",
   "quote": "Download individual results as a PDF or Word doc",
   "supports": "single-result downloads"
  },
  {
   "id": "s39",
   "url": "https://paperform.co/help/articles/share-form-submissions/",
   "title": "How can I share form results and get my data to others?",
   "publisher": "vendor",
   "quote": "a download link may be sent to your Paperform account email instead of opening immediately. This may take a few hours, depending on the number of exported submissions.",
   "supports": "large export limits"
  },
  {
   "id": "s40",
   "url": "https://paperform.co/help/articles/suspend-or-pause-paperform-account/",
   "title": "How do I cancel my Subscription?",
   "publisher": "vendor",
   "quote": "Your account will remain dormant and retain your forms and data for 12 months.",
   "supports": "data kept for 12 months"
  },
  {
   "id": "s41",
   "url": "https://paperform.co/help/articles/suspend-or-pause-paperform-account/",
   "title": "How do I cancel my Subscription?",
   "publisher": "vendor",
   "quote": "submission and form data may be deleted",
   "supports": "data may be deleted after 12 months"
  },
  {
   "id": "s42",
   "url": "https://paperform.co/pricing/",
   "title": "Paperform pricing",
   "publisher": "vendor",
   "quote": "Data associated with a canceled account is queued for deletion and purging after 12 months.",
   "supports": "data purge after 12 months"
  },
  {
   "id": "s43",
   "url": "https://paperform.co/help/articles/suspend-or-pause-paperform-account/",
   "title": "How do I cancel my Subscription?",
   "publisher": "vendor",
   "quote": "your forms will no longer be live to the public and you will not be able to create or edit your forms",
   "supports": "what you lose after cancelling"
  },
  {
   "id": "s44",
   "url": "https://paperform.co/help/articles/how-can-i-delete-my-account/",
   "title": "How can I delete my account?",
   "publisher": "vendor",
   "quote": "Draft, in-progress, and completed Papersign documents (including PDF uploads and audit certificates) are always retained.",
   "supports": "Papersign documents are kept"
  },
  {
   "id": "s45",
   "url": "https://paperform.co/terms/",
   "title": "Paperform Terms of Service",
   "publisher": "vendor",
   "quote": "It is your sole responsibility to monitor your Account and promptly advise us of any changes to your Account or Subscription, including cancellations.",
   "supports": "the customer must act before renewal"
  },
  {
   "id": "s46",
   "url": "https://paperform.co/pricing/",
   "title": "Paperform pricing",
   "publisher": "vendor",
   "quote": "30 Submissions* / month",
   "supports": "the Free plan's monthly submission limit"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Who on a team account can cancel (owner only or other users) is not stated",
   "What confirms a cancellation (an email or a status in Billing) and whether the flow asks for a reason or offers a pause first are not documented",
   "Where the pause option appears in the app is not described in the article read",
   "How Enterprise plans are contracted and cancelled is not documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Free plan: added its cap of 30 submissions a month (pricing page), removed the matching unverified line",
    "Pause: it reactivates when the chosen pause length ends (up to 6 months); s25 quote re-copied in full"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "paperform",
  "name": "Paperform",
  "recipes": [
   {
    "id": "form-intake",
    "title": "Branded intake and approval flow",
    "best_year_one_net": 418
   }
  ]
 },
 "page": "https://stackcut.io/cancel/paperform",
 "json": "https://stackcut.io/exits/paperform.json",
 "evidence": {
  "packet_revision": "7557eed4575050900b091273cdec8935049ec3955d61e330e47014767fc9057b",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "paperform--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "paperform--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}