{
 "id": "pandora",
 "name": "Pandora",
 "category": "music_audio",
 "website": "https://www.pandora.com",
 "domains": [
  "pandora.com"
 ],
 "summary": "If Pandora bills you, sign in at pandora.com, open Subscriptions, choose Switch Plans, then Cancel Subscription, at least 24 hours before renewal; access runs to the end of the period and fees aren't refunded. Apple, Google Play, Amazon, Roku and T-Mobile subscriptions must be cancelled with them.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Pandora Plus, Premium and Premium Family subscriptions billed by Pandora",
   "who": "The account holder (sign in)",
   "method": "self_serve",
   "start_url": "https://www.pandora.com",
   "steps": [
    {
     "do": "Sign in to your account on pandora.com",
     "expect": null
    },
    {
     "do": "Go to the Subscriptions page (it is also in the Settings menu; in a phone's browser, select the menu icon at the top left, then Subscription)",
     "expect": "Switch Plans"
    },
    {
     "do": "Select Switch Plans, then click Cancel Subscription in the bottom corner of the screen",
     "expect": null
    },
    {
     "do": "Confirm the cancellation of future subscription payments",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Access continues until the end of the current access period, then expires",
   "notice": "Cancel at least 24 hours before the renewal date or the end of a free trial",
   "refund": "Final and non-refundable; no full, partial or pro-rated refunds unless the law requires one",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s11",
    "s12",
    "s13",
    "s26"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Subscriptions bought in the Pandora app on an Apple device and billed by Apple",
   "who": "The Apple Account that pays for the subscription",
   "method": "platform_settings",
   "start_url": "https://account.apple.com/account/manage/section/subscriptions",
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then tap Pandora",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "Pandora shows an expiration message, or no Cancel button, in Subscriptions",
   "effective": "Access continues until the end of the current access period (Pandora's terms)",
   "notice": "Cancel at least 24 hours before the renewal date or the end of a free trial",
   "refund": "Pandora's terms say purchases are non-refundable",
   "fees": null,
   "source_ids": [
    "s10",
    "s5",
    "s19",
    "s18",
    "s3",
    "s12",
    "s11"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Subscriptions billed by Google Play, including those charged to your mobile carrier through Google Play",
   "who": "The Google Account that pays for the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to your subscriptions in Google Play on an Android device or a computer",
     "expect": "Manage"
    },
    {
     "do": "Next to Pandora, click Manage, then Cancel subscription; in the pop-up, select a reason and click Continue",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Access continues until the end of the current access period (Pandora's terms)",
   "notice": "Cancel at least 24 hours before the renewal date or the end of a free trial",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s10",
    "s6",
    "s20",
    "s3",
    "s11",
    "s23"
   ]
  },
  {
   "channel": "amazon",
   "applies_to": "Subscriptions charged through Amazon, for example after upgrading on a Kindle Fire or through the Amazon Appstore",
   "who": "The Amazon account that pays",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Manage and cancel the Pandora subscription from the Amazon Appstore website",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s8",
    "s5"
   ]
  },
  {
   "channel": "roku",
   "applies_to": "Subscriptions bought through Roku",
   "who": "The Roku account that pays",
   "method": "platform_settings",
   "start_url": "https://my.roku.com/subscriptions",
   "steps": [
    {
     "do": "Go to my.roku.com/subscriptions and, under Active subscriptions, select Pandora",
     "expect": "Manage subscription"
    },
    {
     "do": "Select Manage subscription, then Turn off auto-renew",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Access continues until the end of the current billing period",
   "notice": "Cancel at least 24 hours before the renewal date or the end of a free trial",
   "refund": "No partial-term refunds",
   "fees": null,
   "source_ids": [
    "s9",
    "s10",
    "s5",
    "s21",
    "s11",
    "s22",
    "s3"
   ]
  },
  {
   "channel": "carrier_or_isp",
   "applies_to": "Pandora added through T-Mobile (Pandora support can't manage carrier subscriptions such as Verizon or T-Mobile)",
   "who": "The T-Mobile account holder, signed in with a T-Mobile ID",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to T-Mobile or the T-Mobile app with your T-Mobile ID and remove Pandora from your add-ons",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s7",
    "s5"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Pandora's free tier: create stations from your favorite artists, songs and genres",
   "evidence": "documented",
   "source_ids": [
    "s17"
   ]
  },
  {
   "type": "downgrade",
   "what": "Pandora Plus costs $4.99 a month, against $10.99 a month for Premium (prices when bought on the Pandora website)",
   "evidence": "documented",
   "source_ids": [
    "s14",
    "s15"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Yearly billing: Plus is $54.89 a year and Premium $120.89 a year when bought on the Pandora website",
   "evidence": "documented",
   "source_ids": [
    "s14",
    "s15"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Student Premium is $5.99 a month or $71.88 a year, for up to four years",
   "evidence": "documented",
   "source_ids": [
    "s16"
   ]
  },
  {
   "type": "discount_program",
   "what": "Military Premium: all of Premium for $8.99 a month or $98.89 a year, for U.S. active-duty military, retirees, veterans, National Guard, reserves and dependents (eligibility is verified)",
   "evidence": "documented",
   "seen": null,
   "source_ids": [
    "s24",
    "s25"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current access period",
  "data_kept": null,
  "you_lose": [
   "Access to Pandora's paid subscription services once the access period ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Uninstalling the Pandora app does not cancel the subscription",
   "Pandora support can't cancel subscriptions bought through Apple, Amazon, Roku or carriers such as Verizon and T-Mobile",
   "For a Pandora-billed subscription, you can also ask Pandora Listener Support to cancel it"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.pandora.com/s/article/Cancel-your-Subscription-1519949295562?language=en_US",
   "title": "Cancel your subscription (Pandora Help)",
   "publisher": "vendor",
   "quote": "Go to the Subscriptions page. (You can also access this from the Settings menu.) Select Switch Plans and click Cancel Subscription in the bottom corner of the screen.",
   "supports": "the web steps"
  },
  {
   "id": "s2",
   "url": "https://help.pandora.com/s/article/Cancel-your-Subscription-1519949295562?language=en_US",
   "title": "Cancel your subscription (Pandora Help)",
   "publisher": "vendor",
   "quote": "Confirm the cancellation of any future subscription payments.",
   "supports": "the final step"
  },
  {
   "id": "s3",
   "url": "https://help.pandora.com/s/article/Cancel-your-Subscription-1519949295562?language=en_US",
   "title": "Cancel your subscription (Pandora Help)",
   "publisher": "vendor",
   "quote": "be sure to cancel your subscription or trial at least 24 hours beforehand",
   "supports": "the notice before renewal or trial end"
  },
  {
   "id": "s4",
   "url": "https://help.pandora.com/s/article/Cancel-your-Subscription-1519949295562?language=en_US",
   "title": "Cancel your subscription (Pandora Help)",
   "publisher": "vendor",
   "quote": "Uninstalling the Pandora app from your devices does not automatically cancel your subscription for you.",
   "supports": "the uninstall tip"
  },
  {
   "id": "s5",
   "url": "https://help.pandora.com/s/article/Cancel-your-Subscription-1519949295562?language=en_US",
   "title": "Cancel your subscription (Pandora Help)",
   "publisher": "vendor",
   "quote": "Pandora Support is unable to manage subscriptions or trials purchased through Apple, Amazon, Roku or carriers such as Verizon, T-Mobile, etc.",
   "supports": "third-party billing must be cancelled with that company"
  },
  {
   "id": "s6",
   "url": "https://help.pandora.com/s/article/Cancel-your-Subscription-1519949295562?language=en_US",
   "title": "Cancel your subscription (Pandora Help)",
   "publisher": "vendor",
   "quote": "If you're currently being billed through your mobile carrier, you can cancel your subscription through Google Play from an Android or computer.",
   "supports": "carrier billing is cancelled in Google Play"
  },
  {
   "id": "s7",
   "url": "https://help.pandora.com/s/article/Cancel-your-Subscription-1519949295562?language=en_US",
   "title": "Cancel your subscription (Pandora Help)",
   "publisher": "vendor",
   "quote": "T-Mobile customers can manage their add-ons by logging into T-Mobile or the T-Mobile app using their T-Mobile ID.",
   "supports": "the T-Mobile route"
  },
  {
   "id": "s8",
   "url": "https://help.pandora.com/s/article/Cancel-your-Subscription-1519949295562?language=en_US",
   "title": "Cancel your subscription (Pandora Help)",
   "publisher": "vendor",
   "quote": "you can manage your subscription from the Amazon Appstore website",
   "supports": "the Amazon route"
  },
  {
   "id": "s9",
   "url": "https://help.pandora.com/s/article/Cancel-your-Subscription-1519949295562?language=en_US",
   "title": "Cancel your subscription (Pandora Help)",
   "publisher": "vendor",
   "quote": "You can unsubscribe or cancel a subscription from your Roku, mobile device, or PC.",
   "supports": "the Roku route"
  },
  {
   "id": "s10",
   "url": "https://www.pandora.com/legal/subscription",
   "title": "Pandora Subscription Terms",
   "publisher": "vendor",
   "quote": "If you purchase a Subscription through an External Service, such as Apple, Google Play, or Roku, you must use the tools made available by those services",
   "supports": "app store and Roku subscriptions are cancelled with that service"
  },
  {
   "id": "s11",
   "url": "https://www.pandora.com/legal/subscription",
   "title": "Pandora Subscription Terms (6. Subscription Cancellation; Refunds)",
   "publisher": "vendor",
   "quote": "your access to the Subscription Services will continue until the end of your then-current Access Period, at which point it will expire.",
   "supports": "when access ends"
  },
  {
   "id": "s12",
   "url": "https://www.pandora.com/legal/subscription",
   "title": "Pandora Subscription Terms (6. Subscription Cancellation; Refunds)",
   "publisher": "vendor",
   "quote": "Purchase and/or redemption of your Subscription Product is final and non-refundable",
   "supports": "no refunds"
  },
  {
   "id": "s13",
   "url": "https://www.pandora.com/legal/subscription",
   "title": "Pandora Subscription Terms (6. Subscription Cancellation; Refunds)",
   "publisher": "vendor",
   "quote": "You may also contact Listener Support with a request to cancel your Subscription Product.",
   "supports": "cancelling through Listener Support"
  },
  {
   "id": "s14",
   "url": "https://help.pandora.com/s/article/000001089?language=en_US",
   "title": "Pandora Subscriptions FAQ",
   "publisher": "vendor",
   "quote": "Pandora Plus is $4.99/month or $54.89/year when upgrading directly from the Pandora website.",
   "supports": "Plus prices"
  },
  {
   "id": "s15",
   "url": "https://help.pandora.com/s/article/000001089?language=en_US",
   "title": "Pandora Subscriptions FAQ",
   "publisher": "vendor",
   "quote": "Pandora Premium is $10.99/month or $120.89/annually (when purchased directly from the Pandora website).",
   "supports": "Premium prices"
  },
  {
   "id": "s16",
   "url": "https://help.pandora.com/s/article/000001089?language=en_US",
   "title": "Pandora Subscriptions FAQ",
   "publisher": "vendor",
   "quote": "Student Premium offers all the benefits of Premium at a discounted rate of $5.99/month or $71.88/annually for up to four years.",
   "supports": "the student discount"
  },
  {
   "id": "s17",
   "url": "https://help.pandora.com/s/article/000001089?language=en_US",
   "title": "Pandora Subscriptions FAQ",
   "publisher": "vendor",
   "quote": "As a free listener, you can create stations based off of your favorite artists, songs, and genres.",
   "supports": "the free tier"
  },
  {
   "id": "s18",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm on Apple"
  },
  {
   "id": "s19",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "s20",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.",
   "supports": "the Google Play steps"
  },
  {
   "id": "s21",
   "url": "https://support.roku.com/article/manage-or-cancel-subscriptions",
   "title": "Manage or cancel subscriptions on Roku",
   "publisher": "platform",
   "quote": "Go to my.roku.com/subscriptions. Under Active subscriptions, select the subscription you want to cancel. Select Manage subscription and then select Turn off auto-renew to cancel your subscription.",
   "supports": "the Roku steps"
  },
  {
   "id": "s22",
   "url": "https://support.roku.com/article/manage-or-cancel-subscriptions",
   "title": "Manage or cancel subscriptions on Roku",
   "publisher": "platform",
   "quote": "If you cancel with time left in your billing period, you can use your subscription until the end of the billing period. No partial-term refunds are provided.",
   "supports": "Roku: access to the end of the billing period, no partial refunds"
  },
  {
   "id": "s23",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "the Google Play reason pop-up"
  },
  {
   "id": "s24",
   "url": "https://help.pandora.com/s/article/000001089?language=en_US",
   "title": "Pandora Subscriptions FAQ",
   "publisher": "vendor",
   "quote": "Military Premium offers all the benefits of Premium at a discounted rate of $8.99/month or $98.89/annually",
   "supports": "the Military Premium price"
  },
  {
   "id": "s25",
   "url": "https://help.pandora.com/s/article/000001089?language=en_US",
   "title": "Pandora Subscriptions FAQ",
   "publisher": "vendor",
   "quote": "Offer open to U.S. residents, 18+, active duty in any branch of the U.S. military, plus retirees, veterans, national guard, reserves, and dependents. Requires eligibility verification.",
   "supports": "who qualifies for Military Premium"
  },
  {
   "id": "s26",
   "url": "https://help.pandora.com/s/article/Cancel-your-Subscription-1519949295562?language=en_US",
   "title": "Cancel your subscription (Pandora Help)",
   "publisher": "vendor",
   "quote": "Select the menu icon (three horizontal lines) in the top left. Then tap Subscription.",
   "supports": "the path in a phone's browser"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "The Amazon Appstore's own cancel steps aren't confirmed: Amazon's pages couldn't be checked",
   "Whether Pandora sends a cancellation email, and what happens to stations, playlists and downloads after cancelling, are not documented on the pages we read"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Roku: access to the end of the billing period, no partial-term refunds, and the 24-hour notice (s22, s3)",
    "Google Play: added the reason pop-up and Continue (s23)",
    "Web route: added the path in a phone's browser through the menu icon (s26)",
    "Added Military Premium to pay_less (s24, s25)"
   ]
  }
 },
 "delete_account": {
  "url": "https://www.pandora.com/settings/info",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/pandora",
 "json": "https://stackcut.io/exits/pandora.json",
 "evidence": {
  "packet_revision": "e9dbaf81c8f8752a9a26a96ae15fd6739023ce099dc4f8cddc42bb5b13cc6305",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "pandora--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "pandora--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "pandora--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "pandora--amazon--r4",
    "channel": "amazon",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "pandora--roku--r5",
    "channel": "roku",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "pandora--carrier-or-isp--r6",
    "channel": "carrier_or_isp",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}