{
 "id": "originality_ai",
 "name": "Originality.ai",
 "category": "ai_tools",
 "website": "https://originality.ai",
 "domains": [
  "originality.ai"
 ],
 "summary": "Open the cancel page in the Originality.ai app (Your Current plan), click cancel your subscription, finish the short survey, then Confirm and Cancel. Credits and features last until the period ends. Also uncheck Credit Topup, or a low balance can still trigger a charge. Fees are generally non-refundable.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Pro or Enterprise subscription",
   "applies_to": "Originality.ai Pro and Enterprise subscriptions, monthly or annual, billed by Originality.ai",
   "who": "The account holder, signed in",
   "method": "self_serve",
   "start_url": "https://app.originality.ai/home/credits/cancel-subscription",
   "steps": [
    {
     "do": "Sign in, open the cancel page and go to Your Current plan",
     "expect": null
    },
    {
     "do": "Click cancel your subscription",
     "expect": "a short cancel survey"
    },
    {
     "do": "Finish the survey, then click Confirm and Cancel. If you don't see that button, the survey isn't finished",
     "expect": null
    },
    {
     "do": "In your account settings, uncheck Credit Topup so you aren't billed when your balance runs low",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Monthly credits and features stay available until the end of the current subscription period (a plan started November 5th stays active until December 4th)",
   "notice": "Subscriptions renew automatically for each billing period until cancelled",
   "refund": "Fees are non-refundable once paid unless the law, an order form or the refund policy says otherwise; cancelling doesn't refund past charges. Refunds for Pay-as-you-go, Pro and Enterprise plans may be granted at Originality.ai's discretion (service disruptions, billing errors or any other reason it sees fit): ask support. A processed refund makes all remaining credits expire",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s9",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s24",
    "s27",
    "s28"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Ask support to cancel",
   "applies_to": "Any Originality.ai subscription, for example when the cancel button doesn't appear",
   "who": "The account holder",
   "method": "chat",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in and open the support chatbox at the bottom right of the app",
     "expect": null
    },
    {
     "do": "Ask support to cancel your subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Credits and features stay available until the end of the current subscription period",
   "notice": "Subscriptions renew automatically for each billing period until cancelled",
   "refund": "Fees are non-refundable once paid unless the law, an order form or the refund policy says otherwise",
   "fees": null,
   "source_ids": [
    "s10",
    "s23",
    "s2",
    "s9",
    "s12"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Pay-as-you-go: turn off Credit Topup",
   "applies_to": "Pay-as-you-go accounts (one-time credit purchases) that have Credit Topup turned on",
   "who": "The account holder, signed in",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in, open your account settings and uncheck Credit Topup",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "No automatic credit purchases when your balance is low; credits you already bought stay until they expire",
   "notice": null,
   "refund": "Credit purchases are non-refundable once paid, and used credits can't be refunded",
   "fees": null,
   "source_ids": [
    "s7",
    "s8",
    "s12",
    "s20"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Basic is free with no subscription required: 60 credits (3 scans a day), renewing daily",
   "evidence": "documented",
   "source_ids": [
    "s16",
    "s17"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Yearly billing costs less: Pro works out to $12.95 a month ($155.40 a year) against $14.95 billed monthly, and Enterprise to $136.58 a month ($1,638.96 a year) against $179. Fees are non-refundable once paid; refunds are only at Originality.ai's discretion",
   "evidence": "documented",
   "source_ids": [
    "s18",
    "s19",
    "s12",
    "s25",
    "s26",
    "s27"
   ]
  },
  {
   "type": "downgrade",
   "what": "Buy Pay-as-you-go credits with a one-time payment instead of a monthly plan; unused credits expire 2 years after purchase",
   "evidence": "documented",
   "source_ids": [
    "s20"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current subscription period",
  "data_kept": "Originality.ai doesn't say how long scans are kept after cancelling; Scan History normally covers 30 days on Pay-as-you-go and Pro, and 365 days on Enterprise",
  "you_lose": [
   "Plan features and monthly credits at the end of the current period",
   "Unused monthly credits, which expire after a month",
   "All remaining credits in the account, if a refund is processed",
   "Older scans in Scan History once they pass your plan's window"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "A short cancel survey appears after you click the cancel button; Confirm and Cancel appears only once the survey is finished",
  "tips": [
   "Uncheck Credit Topup as well: otherwise a low balance can still trigger a charge",
   "If Confirm and Cancel never appears, finish the survey, or ask support in the chatbox to cancel for you",
   "Pro and Enterprise credits expire monthly; Pay-as-you-go credits expire 2 years after purchase if unused",
   "A refund wipes out every remaining credit in the account"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.originality.ai/en/article/how-to-cancel-your-monthly-subscription-132q2vy/",
   "title": "How To Cancel Your Monthly Subscription",
   "publisher": "vendor",
   "quote": "You can cancel your monthly subscription at any time.",
   "supports": "cancel any time"
  },
  {
   "id": "s2",
   "url": "https://help.originality.ai/en/article/how-to-cancel-your-monthly-subscription-132q2vy/",
   "title": "How To Cancel Your Monthly Subscription",
   "publisher": "vendor",
   "quote": "Once you cancel, your monthly credits and features will be available until the end of the current subscription.",
   "supports": "when access ends"
  },
  {
   "id": "s3",
   "url": "https://help.originality.ai/en/article/how-to-cancel-your-monthly-subscription-132q2vy/",
   "title": "How To Cancel Your Monthly Subscription",
   "publisher": "vendor",
   "quote": "then by clicking on \"cancel your subscription\"",
   "supports": "the cancel button in Your Current plan"
  },
  {
   "id": "s4",
   "url": "https://help.originality.ai/en/article/how-to-cancel-your-monthly-subscription-132q2vy/",
   "title": "How To Cancel Your Monthly Subscription",
   "publisher": "vendor",
   "quote": "You'll see a short cancel survey after you click the cancel button.",
   "supports": "the cancel survey"
  },
  {
   "id": "s5",
   "url": "https://help.originality.ai/en/article/how-to-cancel-your-monthly-subscription-132q2vy/",
   "title": "How To Cancel Your Monthly Subscription",
   "publisher": "vendor",
   "quote": "Your subscription will be canceled after finishing the survey and clicking the \"Confirm and Cancel\" button.",
   "supports": "the final confirm step"
  },
  {
   "id": "s6",
   "url": "https://help.originality.ai/en/article/how-to-cancel-your-monthly-subscription-132q2vy/",
   "title": "How To Cancel Your Monthly Subscription",
   "publisher": "vendor",
   "quote": "If you don't see this button, you haven't finished the survey.",
   "supports": "the button appears only after the survey"
  },
  {
   "id": "s7",
   "url": "https://help.originality.ai/en/article/how-to-cancel-your-monthly-subscription-132q2vy/",
   "title": "How To Cancel Your Monthly Subscription",
   "publisher": "vendor",
   "quote": "Be sure to uncheck Credit Topup so you won't be billed if your balance is low.",
   "supports": "Credit Topup can still charge you"
  },
  {
   "id": "s8",
   "url": "https://help.originality.ai/en/article/how-to-cancel-your-monthly-subscription-132q2vy/",
   "title": "How To Cancel Your Monthly Subscription",
   "publisher": "vendor",
   "quote": "You won't be billed again unless it's initiated by you.",
   "supports": "no further billing after cancelling"
  },
  {
   "id": "s9",
   "url": "https://originality.ai/terms-and-conditions",
   "title": "Originality.ai Terms and Conditions",
   "publisher": "vendor",
   "quote": "Unless stated otherwise, subscriptions renew automatically for the applicable billing period until cancelled.",
   "supports": "auto-renewal"
  },
  {
   "id": "s10",
   "url": "https://originality.ai/terms-and-conditions",
   "title": "Originality.ai Terms and Conditions",
   "publisher": "vendor",
   "quote": "You may cancel recurring subscriptions using the available Account controls or by contacting support.",
   "supports": "cancelling in the account or through support"
  },
  {
   "id": "s11",
   "url": "https://originality.ai/terms-and-conditions",
   "title": "Originality.ai Terms and Conditions",
   "publisher": "vendor",
   "quote": "Cancellation stops future renewals but does not automatically refund prior charges.",
   "supports": "no automatic refund on cancelling"
  },
  {
   "id": "s12",
   "url": "https://originality.ai/terms-and-conditions",
   "title": "Originality.ai Terms and Conditions",
   "publisher": "vendor",
   "quote": "Unless required by applicable law or expressly stated in an order form or supplemental refund policy, fees are non-refundable once paid",
   "supports": "fees are non-refundable"
  },
  {
   "id": "s13",
   "url": "https://originality.ai/refund-policy",
   "title": "Originality.ai Refund Policy",
   "publisher": "vendor",
   "quote": "If a refund is processed for any of the above-noted pricing plans, all remaining credits in the associated account will automatically expire and be invalid.",
   "supports": "a refund voids remaining credits"
  },
  {
   "id": "s14",
   "url": "https://originality.ai/refund-policy",
   "title": "Originality.ai Refund Policy",
   "publisher": "vendor",
   "quote": "Submit a refund request by contacting support",
   "supports": "how to ask for a refund"
  },
  {
   "id": "s15",
   "url": "https://originality.ai/refund-policy",
   "title": "Originality.ai Refund Policy",
   "publisher": "vendor",
   "quote": "Any other reason we see fit",
   "supports": "refunds are at Originality.ai's discretion"
  },
  {
   "id": "s16",
   "url": "https://originality.ai/pricing",
   "title": "Originality.ai pricing",
   "publisher": "vendor",
   "quote": "No subscription required",
   "supports": "the free Basic plan"
  },
  {
   "id": "s17",
   "url": "https://originality.ai/pricing",
   "title": "Originality.ai pricing",
   "publisher": "vendor",
   "quote": "60 (3 scans/day)",
   "supports": "Basic plan credits"
  },
  {
   "id": "s18",
   "url": "https://originality.ai/pricing",
   "title": "Originality.ai pricing",
   "publisher": "vendor",
   "quote": "You will be billed yearly for an amount of: $155.4 ($12.95 x 12 months)",
   "supports": "Pro annual price"
  },
  {
   "id": "s19",
   "url": "https://originality.ai/pricing",
   "title": "Originality.ai pricing",
   "publisher": "vendor",
   "quote": "$14.95/month",
   "supports": "Pro monthly price"
  },
  {
   "id": "s20",
   "url": "https://originality.ai/pricing",
   "title": "Originality.ai pricing",
   "publisher": "vendor",
   "quote": "credits are purchased via a one-time payment and expire 2 years after the purchase date (if unused)",
   "supports": "Pay-as-you-go credits and their expiry"
  },
  {
   "id": "s21",
   "url": "https://originality.ai/pricing",
   "title": "Originality.ai pricing",
   "publisher": "vendor",
   "quote": "1 month expiry - renews monthly",
   "supports": "subscription credits expire monthly"
  },
  {
   "id": "s22",
   "url": "https://help.originality.ai/en/article/scan-history-1lfs02m/",
   "title": "Scan History",
   "publisher": "vendor",
   "quote": "You can access your Scan History for 30 days with a Pay-as-you-go plan or Pro Subscription, and for 365 days with an Enterprise plan.",
   "supports": "how long scan history is available"
  },
  {
   "id": "s23",
   "url": "https://help.originality.ai/en/article/how-to-cancel-your-monthly-subscription-132q2vy/",
   "title": "How To Cancel Your Monthly Subscription",
   "publisher": "vendor",
   "quote": "You can open it up again or contact us at support (the chatbox on the bottom right) and we will cancel for you",
   "supports": "support can cancel for you"
  },
  {
   "id": "s24",
   "url": "https://help.originality.ai/en/article/how-to-cancel-your-monthly-subscription-132q2vy/",
   "title": "How To Cancel Your Monthly Subscription",
   "publisher": "vendor",
   "quote": "You started your subscription on November 5th and cancel it soon after. Your subscription will be active until December 4th.",
   "supports": "example of when access ends"
  },
  {
   "id": "s25",
   "url": "https://originality.ai/pricing",
   "title": "Originality.ai pricing",
   "publisher": "vendor",
   "quote": "You will be billed yearly for an amount of: $1638.96 ($136.58 x 12 months)",
   "supports": "Enterprise annual price"
  },
  {
   "id": "s26",
   "url": "https://originality.ai/pricing",
   "title": "Originality.ai pricing",
   "publisher": "vendor",
   "quote": "$179/month",
   "supports": "Enterprise monthly price"
  },
  {
   "id": "s27",
   "url": "https://originality.ai/refund-policy",
   "title": "Originality.ai Refund Policy",
   "publisher": "vendor",
   "quote": "may be granted at our discretion for the following reasons",
   "supports": "refunds are discretionary"
  },
  {
   "id": "s28",
   "url": "https://originality.ai/refund-policy",
   "title": "Originality.ai Refund Policy",
   "publisher": "vendor",
   "quote": "Pro (monthly or annual payment)",
   "supports": "the refund policy covers annual Pro plans"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Originality.ai's help article covers monthly plans; it doesn't say whether annual plans or team seats are cancelled differently",
   "The confirmation you get after Confirm and Cancel (screen or email) isn't described",
   "How to export scan history or reports, and how long scans are kept after cancelling, aren't described in Originality.ai's help pages or Terms",
   "No App Store, Google Play or reseller billing is described in Originality.ai's help pages or Terms"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked every route, pay_less and export fact against Originality.ai's help article, Terms, refund policy and pricing page; all quotes are on their pages",
    "Web route: the cancel page leads to Your Current plan (it isn't an alternative); refunds, including for annual Pro and Enterprise plans, are at Originality.ai's discretion (s27, s28)",
    "Annual billing: removed the claim that an annual plan can't be refunded, since the refund policy allows discretionary refunds; added Enterprise's yearly and monthly prices (s25, s26)"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/originality_ai",
 "json": "https://stackcut.io/exits/originality_ai.json",
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  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
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   "age_days": 4,
   "stale_after_days": 30,
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  "routes": [
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 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}